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ORIMA RESEARCH HOMEPAGE


WE LISTEN, OBSERVE, MEASURE & SOLVE

Australia’s leading provider of end-to-end research and data analytics services
to the public and not-for-profit sector.

Featured project


PARIS HEALTH SURVEY

ORIMA is supporting the Australian Commission on Safety and Quality in Health
Care with the Patient-Reported Indicator Surveys (PaRIS). The PaRIS survey aims
to use patients’ experiences to improve health care systems in Australia and
around the world. National and international reporting on the survey outcomes is
due to be released in 2024.

View all projects


WHAT WE DO


 * COMMUNICATIONS AND MARKETING RESEARCH
   
    * Communications strategy development
    * Formative research to inform campaign development
    * Audience segmentation
    * Persona development
    * Strategic territory, concept and refinement testing
    * Tracking and evaluation
    * Information product testing
    * Communication audits


 * CLIENT AND STAKEHOLDER RESEARCH
   
    * Client experience surveys
    * Stakeholder surveys and executive interviews
    * Voice-of-customer programs
    * Journey mapping
    * Co-creation workshops
    * Consultation & submission analysis
    * Performance measurement for annual reporting & ongoing monitoring


 * EMPLOYEE RESEARCH
   
    * Employee surveys
    * Employee Engagement Model
    * Benchmarking


 * COMMUNITY SENTIMENT RESEARCH
   
    * Awareness and attitude surveys
    * Perceptions tracking
    * Audience segmentation research


 * POLICY DEVELOPMENT AND PROGRAM MANAGEMENT RESEARCH
   
    * Exploring potential community reactions
    * Testing policy / program options
    * Co-designing service delivery/ regulatory approaches
    * Impact studies


 * PROGRAM EVALUATIONS AND REVIEWS
   
    * Development of performance measurement frameworks and indicators
    * Development of theory-of-change and program logic models
    * Multi-method evaluations
    * Compliance reviews
    * Performance audits/reviews


 * DATA ANALYTICS
   
    * Actuarial analysis
    * Administrative data analytics (Big Data)
    * Compliance monitoring, reporting and tools
    * Sense-making of data


 * DATA PORTALS AND BALLOTS
   
    * Online surveys and forms
    * Secure ballot platforms
    * Online data collection and survey portals for organisations, schools &
      service providers
    * Feedback and complaints management systems
    * Dashboard reporting
    * Apps


 * PGPA COMPLIANCE SERVICES
   
   Services to assist Commonwealth agencies achieve better practice compliance
   with their obligations under the Public Governance, Performance and
   Accountability (PGPA) Act (2013), PGPA Rule (Commonwealth Performance
   Framework) and Regulator Performance Guide including:
   
    * Gap analyses of Commonwealth agencies’ performance measurement frameworks
      and measures
    * Development of better practice performance measurement frameworks,
      performance measures and data collection methodologies
    * Stakeholder research services


 * ABORIGINAL & TORRES STRAIT ISLANDER RESEARCH
   
    * Culturally appropriate quantitative and qualitative research with
      Aboriginal & Torres Strait Islander Peoples in metropolitan, regional and
      remote Australia
    * Access to Australia-wide network of First Nations Community Interviewers,
      equipped to conduct face-to-face interviews in their local communities
    * Regular cost-effective Aboriginal & Torres Strait Islander Omnibus Survey
      – take advantage of an existing sample and only pay for the questions you
      want to ask
    * Research approach, design, conduct, analysis and reporting informed by
      Aboriginal & Torres Strait Islander advisors


 * DISABILITY SERVICES RESEARCH
   
    * Person-centric inclusive surveys and innovative research methodologies
    * Easy read and Easy English surveys tailored to those with cognitive
      impairment and more complex communication needs
    * Person-centred customer experience framework and benchmarking for human
      services
    * Employee engagement model with benchmarking
    * Inclusive engagement advisory and training services
    * Customised impact and outcome measurement frameworks
    * Rapid implementation of business intelligence tools for disability and
      multi-service providers
    * Critical incident, complaints and risk handling for disability and human
      services organisations


 * EDUCATION RESEARCH
   
    * Online surveys tailored to students, families/ parents, staff and schools
    * Large (census) and small-scale survey methodologies
    * Bespoke online administration portals optimised for use in school settings
    * Accessible surveys to facilitate student participation (e.g. reduced
      number of questions, simplified language/ scales or visual aids)
    * Translated online surveys in languages other than English
    * Dashboard reporting at school and organisation level


 * CONSULTING AND ADVISORY SERVICES
   
    * Training, coaching and capability building in research design, statistics,
      analysis
    * Organisational development and performance
    * Research program strategy and design
    * Communications strategy design
    * Social marketing strategy design
    * KPI development
    * Consultation/ round-table design and planning


 * USER-CENTRED DESIGN
   
    * Audience segmentation
    * Persona development
    * Journey mapping


 * PUBLIC HEALTH RESEARCH
   
    * Developmental and evaluation social marketing and communications research
      to support health promotion initiatives.
    * Population health surveys, including serial cross-sectional surveys and
      longitudinal surveys.
    * Brand health research (brand development, tracking and strategy) for
      not-for-profits and government health organisations.
    * Research to inform public health policies, interventions and program
      development.
    * Community sentiment research related to public health topic areas.
    * Research across the following public health policy areas: cancer
      prevention, chronic disease prevention and management, infectious disease
      control, alcohol and other drug harm reduction, tobacco and vaping
      control, gambling harm prevention, mental health and wellbeing promotion,
      diet and physical activity promotion, and occupational health and safety.

Our people


OUR PRINCIPALS


 * SZYMON DUNIEC, BEC (HONS), QPR, FTRS, MIPPA
   
   MANAGING DIRECTOR | MELBOURNE
   
   Szymon is one of Australia’s leading public sector research consultants, with
   over 25 years of relevant experience.  He is a Fellow of The Research Society
   (formerly the Australian Market and Social Research Society) and has held a
   range of leadership positions in the social research industry, including
   National President and Vice President of The Research Society, member of the
   Research Industry Council of Australia and member of the Privacy Compliance
   Committee of the Australian Data and Insights Association.
   
   Szymon’s recent areas of professional focus have included public sector
   organisational performance measurement, stakeholder and client research,
   workforce research and community research.


 * LIZ DUNIEC, BSC (PSYCH), GRAD DIP (ORG PSYCH), MASTER OF APPLIED POSITIVE
   PSYCHOLOGY, QPR, FTRS, MIPPA, MAASM, MAMI
   
   FOUNDING DIRECTOR | MELBOURNE
   
   Liz established ORIMA Research in 1996 with the aim of being a provider of
   innovative and high quality research consultancy services to the public
   sector.  ORIMA Research is now Australia’s largest provider of research,
   evaluation and data analytics services to the public sector. Liz has over 25
   years of experience in market and social research.
   
   Prior to starting ORIMA Research, she was a Principal of Interaction
   Consulting Group for three years and a management consultant with
   PriceWaterhouseCoopers (formerly Coopers and Lybrand’s Human Resources and
   Strategic Management Group) in Canberra for over four years.  Liz has an
   academic background in psychology, including a Masters in Applied Positive
   Psychology from the University of Melbourne.  She currently specialises in
   attitude and behaviour change through social marketing, communications
   research and strategic government research to support policy and program
   development and evaluations.


 * RODNEY LATIMER, BA (HONS) (POLSCI, ECO, ASIAN STUDIES), QPR, MTRS
   
   DIRECTOR | CANBERRA
   
   Rodney has a background in economics and political science. He has over 20
   years of experience in market and social research in both the public and
   private sectors.
   
   He is highly experienced in the project management of sensitive
   government-to-business and business-to-business research.  He specialises in
   policy development and program management research, client/stakeholder
   research, employee research, corporate strategy development and service
   delivery.

More about our people


WHO WE WORK WITH

ORIMA is a genuine public sector research specialist – over 90% of our business
is conducted for public sector clients. Our intention is to improve the
wellbeing of people by contributing to high quality, evidence-based public
policy, public administration, service delivery and management decisions through
our research, data analytics and advisory services.

 * 100% of our clients were satisfied with our overall performance.
 * 100% of our clients said they’d work with us again.
 * 100% of our clients would recommend us to others.


TESTIMONIALS

> The project was delivered on time and in accordance with the milestones. The
> quality of the products received was high, and the project team was very
> responsive and easy to deal with. This was a novel project and we were relying
> on ORIMA to provide us with advice and skills to successfully deliver the
> project. The outcomes of the project will have great benefit to the
> Department.
> 
> Department of Energy, Environment and Climate Action

> They are incredibly professional.  We have loved working with the ORIMA team
> and will definitely be referring ORIMA and working with them on future
> projects at PA.
> 
> Paralympics Australia

> I would recommend ORIMA because of their competitive fees, their knowledgeable
> staff, and their excellent client relations, including their collaborative
> approach to working with you to design and deliver solutions.
> 
> Monash University

> I have never had a contract with ORIMA where I didn’t feel my contract was
> their absolute priority. They will bend over backwards to meet timeframes, are
> flexible with requirements, dig to understand the real issues and drivers
> behind the work and take the time to identify alternate or better (including
> simpler) ways to do things.
> 
> Anonymous – Australian Government Agency

> It’s easy to deal with ORIMA. In Government things are very fluid, deadlines
> and priorities change constantly. Yet despite this ORIMA is flexible enough to
> accommodate this and deliver high quality products and services that
> meet dynamic needs.
> 
> Anonymous – VIC Government Agency

> The ORIMA team demonstrated a comprehensive understanding of our project and
> requirements and were able to take our abstract and often unclear ideas and
> turn them into a professional and appropriate product. Working with ORIMA was
> an extremely positive experience for me and my team and I will encourage
> others to use their services.
> 
> Lifeline Australia

> Staff were responsive, flexible, professional and aware of the issues relevant
> to our research project. I could not recommend them highly enough, their
> impact on the success of this project was enormous. Their efforts have ensured
> that we will receive support to carry out these evaluations into the future,
> and have made us all look good! Thank you!
> 
> Anonymous

> Out of all the contractors I have dealt with on projects, ORIMA have
> positively exceeded all my previous experiences. ORIMA have set an
> exceptionally high benchmark for other researchers/contractors in the field.
> 
> Victorian Disability Services Commissioner

> They were fantastic to deal with on this project. Not only were they
> accommodating to our very short and changing timelines, but they went above
> and beyond to provide additional details and confirm queries in a timely
> manner. They also demonstrate a comprehensive knowledge of surveying within
> the public sector along with knowledge from other projects.
> 
> Department of the Prime Minister and Cabinet





OUR PROJECTS

Most of our reports are confidential and are not publicly released.
Here are some examples of our publicly available reports:


 * CLASSIFICATION COMMUNITY STANDARDS RESEARCH
   
   This research explores community standards in relation to the classification
   of certain film and computer game content, with a focus on the tolerance of
   coarse language, violence and other content at the G, PG and M levels.
   Participants from across Australia, including parents and carers, young
   people, CALD and First Nations community members and adult gamers were asked
   to engage with a range of content and provide their views on how it should be
   classified. The research will inform policy development and the work of the
   Classification Board in ensuring classification is consistent with community
   standards and expectations.
   
   
   
   Read more


 * COLLABORATIVE RESEARCH ON ALTERNATIVE SOURCES OF DRINKING WATER, WITH AURECON
   
   Most Australian communities’ water supplies are under some level of threat,
   due to changes in inflows and increases in demand. Aurecon noticed that many
   of their water sector clients had similar challenges to have constructive
   conversations with communities about alternative sources of drinking water,
   especially ones that are instinctively less appealing, like purified recycled
   water. ORIMA and Aurecon designed a survey platform that can be customised to
   any location and source, designed to provide objective data on community
   openness to alternative water sources that is at arms-length to any specific
   community. Aurecon have presented the research at conferences in Australia
   and overseas, and published a full research report.
   
   
   
   Read more


 * CLIENT EXPERIENCE SURVEYS FOR VICTORIA LEGAL AID
   
   ORIMA worked with Victoria Legal Aid (VLA) in 2023 to conduct a series of
   online and telephone client experience surveys. VLA provides legal
   information, advice and representation to
   members of the Victorian community who are most disadvantaged and in need of
   support. The primary objective of the surveys was to engage with clients to
   inform tangible service improvement actions that directly respond to client
   experience, and to measure the outcomes clients experience as a result of VLA
   services, including legal advice, casework and duty lawyer services.
   
   
   
   Read more


WORK WITH US

ORIMA Research is a growing, high performance research and consulting company
and we are always looking to recruit high quality staff. We look for people who
share our corporate values, particularly our commitment to being of service, to
excellence and to innovation.  

More information

ORIMA Research pays respect to Aboriginal and Torres Strait Islander peoples
past and present, their cultures and traditions and acknowledges their
continuing connection to land, sea and community.

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   * Our values
   * Our people
   * Our contribution
 * What we do
   * Who we work with
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