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 * OVATION CREDIT SERVICES BY LENDINGTREE
   
   9143 Philips Hwy Ste 560 Jacksonville, FL 32256-1369
   
   

 1. 1


BUSINESS PROFILEFOROVATION CREDIT SERVICES BY LENDINGTREE

Credit Repair No Advanced Fee


AT-A-GLANCE


CONTACT INFORMATION

9143 Philips Hwy

Ste 560

Jacksonville, FL 32256-1369

Visit Website
(866) 639-3426

Want a quote from this business?

Get a Quote


BBB RATING & ACCREDITATION

A+BBB rating

Accredited Since: 9/14/2004

Years in Business: 19

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating


CUSTOMER REVIEWS


3.51/5stars

Average of 98 Customer Reviews

Read Reviews
Start a Review


CUSTOMER COMPLAINTS

83 complaints closed in last 3 years

28 complaints closed in last 12 months

Read Complaints
File a Complaint


BBB RATING & ACCREDITATION

A+BBB rating

Accredited Since: 9/14/2004

Years in Business: 19

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating


RELATED CATEGORIES

 * Credit Repair No Advanced Fee
 * Credit Services

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OVERVIEW

Repairing your credit profile is one of the most important financial decisions
you can make. Ovation Credit Services by LendingTree is here to help you achieve
your optimal credit profile by making the credit repair process convenient,
personal, and effective. Our specialized credit repair processes, credit
expertise, and guaranteed customer service make us the best in the industry. We
are proud that we have had the opportunity to help tens of thousands of
Americans correct their credit reports and we're ready to help you too.


PRODUCTS & SERVICES

Essentials Plan, Essentials Plus Plan


BUSINESS DETAILS

Location of This Business9143 Philips Hwy Ste 560, Jacksonville, FL 32256-1369

BBB File Opened:9/2/2004
Years in Business:19
Business Started:1/1/2004
Business Started Locally:1/1/2004
Business Incorporated:7/8/2004
Accredited Since:9/14/2004

Type of Entity:Corporation
Alternate Business Name
 * Ovation Credit Services

Business Management
 * Mr. Brent D Chenard, Sr. Manager, Client Experience
 * Tracey Robst, Sr. Client Service Manager

Contact Information

Principal

 * Mr. Brent D Chenard, Sr. Manager, Client Experience

Customer Contact

 * Mr. Brent D Chenard, Sr. Manager, Client Experience
 * Tracey Robst, Sr. Client Service Manager

Additional Contact Information

Fax Numbers

 * (904) 737-5403
   Primary Fax

Read More Business Details


CUSTOMER COMPLAINTS

83 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the
process. How BBB Processes Complaints and Reviews

File a Complaint


MOST RECENT CUSTOMER COMPLAINT

06/05/2023

Complaint Type:Problems with Product/Service
Status:Resolved
More info
I signed up for credit repair services at the o January 11 2023. I have paid my
monthly fees. When asked for an update in after no response for several weeks,
my case advisor ****** stated she was out on a medical leave for several weeks
and to give time for her to "catch up". I am now being told that the company is
going out of business, that i am responsible to continue to oay until they
shutter their doors and have had ZERO increase to my credit score based upon
this companies "work" the obly increases I have noted have been routine from my
on time payments as well as a payoff that i initiated and completed. I am out
several hundred dollars with no tangible benefit to me. Serivices were not
performed or produced as initially advertised
Read More
Read 82 More Complaints


CUSTOMER REVIEWS

98 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

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MOST RECENT CUSTOMER REVIEW

Khyrie S


1 star

05/30/2023

Zero stars Received no updates after my initial payment of $124 then after no
update for 2 months I got charged $124 again still no update from initial
payment so I called and requested a refund 11 days ago and was told it would
take 10 days to refund here I am 11 days later and now Im told that they do no
refunds. I was specifically told I can give you my managers email but Im going
to tell you now they are just not going to approve your refund. (Also some
customer service they have). This is a scam and now all of a sudden they are not
taking new clients seems suspicious to me and I will continue to post and demand
for a refund this is cruel and unfair.

OVATION CREDIT SERVICES BY LENDINGTREE RESPONSE

05/31/2023

Dear Khyrie Smith, At Ovation Credit Services it is our goal to make sure all of
our clients have a great experience and based on your review it does not sound
like you were happy with your experience. I show your account did go past due
from 4/20/2023 until brought current on 5/19/2023. Once past due the work on
your case is paused until current as we bill 30 days after work completed.
However, I have processed your refund of $124.00 back to the card we have on
file and have closed your account to ensure no further billing processed on your
account. We wish you the best of luck in your credit future and if you have any
questions please do not hesitate to reach out. Tracey Robst | Ovation Credit
Services by LendingTree Senior Client Services Manager 9143 Phillips Highway
Suite 560 | Jacksonville, FL 32256 866.639.3426 EXT. 1227
Read 97 More Customer Reviews


PRODUCTS & SERVICES

Essentials Plan, Essentials Plus Plan


BUSINESS DETAILS

Location of This Business9143 Philips Hwy Ste 560, Jacksonville, FL 32256-1369

BBB File Opened:9/2/2004
Years in Business:19
Business Started:1/1/2004
Business Started Locally:1/1/2004
Business Incorporated:7/8/2004
Accredited Since:9/14/2004

Type of Entity:Corporation
Alternate Business Name
 * Ovation Credit Services

Business Management
 * Mr. Brent D Chenard, Sr. Manager, Client Experience
 * Tracey Robst, Sr. Client Service Manager

Contact Information

Principal

 * Mr. Brent D Chenard, Sr. Manager, Client Experience

Customer Contact

 * Mr. Brent D Chenard, Sr. Manager, Client Experience
 * Tracey Robst, Sr. Client Service Manager

Additional Contact Information

Fax Numbers

 * (904) 737-5403
   Primary Fax

Read More Business Details


LOCAL BBB

BBB Serving Northeast Florida & The Southeast Atlantic

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