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Solution home Troubleshooting Troubleshoot Modems


HOW DO I CHANGE MY INTERNET LOGIN ON MY NETCOMM WIRELESS MODEM?

Created by: Australia Broadband Team

Modified on: Fri, 8 Feb, 2019 at 12:27 AM

--------------------------------------------------------------------------------

This article will show you how to update the username and/or password in the
settings for Netcomm Wireless modem supplied by Australia Broadband.

If your modem was purchased elsewhere, please check the manufacturer’s website
for a setup guide or support information.

You may need to update the broadband username/password in your modem settings
for the following reasons:

 * Your username and/or password has been changed by Australia Broadband.
 * You have changed your username and/or password
 * You have changed your broadband username (this may occur during relocations).
 * An irregular issue, such as a power surge during a storm, has caused a modem
   to lose the username and password that was saved.

Below are a list of Netcomm Wireless modems supplied by Australia Broadband.

Model Netcomm Wireless Support SiteNF18ACVNetcomm Wireless Support Site –
NF18ACVNF17ACVNetcomm Wireless Support Site – NF17ACVNF10WVNetcomm Wireless
Support Site – NF10WVNF10WNetcomm Wireless Support Site – NF10W

Please check your model number and follow the step by step guide below for your
nbn™ connection type. This step by step guide is applicable for all Netcomm
Wireless modems supplied by Australia Broadband.


STEP BY STEP GUIDE

1.Open a web browser and type http://192.168.20.1/ into the address bar at the
top of the window.

2. At the login screen, type admin in the username and password field, then
click the Login button.

NOTE :

‘admin’ is the default username and password for the unit.

3. Click on the Basic Setup menu item on the left side of the screen.




4. FOR NBN™ FIBRE (FTTP) OR FIXED WIRELESS CONNECTION TYPES

NBN™ CONNECTION TYPE

DescriptionDiagram


WHAT IS NBN™ FIBRE?

nbn™ Fibre to the Premises (FTTP) or “fibre to the home” is Internet that
reaches you via fibre-optic cable laid either in the ground or coming to your
home via overhead lines. Most nbn™ Fibre connections will have a new fibre-optic
cable run right up to the premises.If you have an nbn™ connection box in your
home you are using nbn™ Fibre.



WHAT IS NBN™ FIXED WIRELESS?

Sometimes nbn™ Fibre can’t be connected to a home and the final leg of the nbn™
journey is wireless. A fibre-optic cable is run to a local transmission tower
and then a wireless signal is aimed at an antenna fitted to your roof. nbn™
Fixed Wireless delivers a more stable service than mobile broadband. nbn™ Fixed
Wireless is built to service a predictable number of users, who are not changing
location. With broadband over a mobile network, the number of users is
unpredictable.If you have an nbn™ outdoor anterna on your home you are using
nbn™ Fixed Wireless.


4a). Select Ethernet WAN then click the Next button.



4b).Select PPP Over Ethernet (PPPoE) then click the Next button



4C). Enter the User ID and Password assigned to you by Us and click Finish



NOTE :

NOTE :

If you have any trouble, please  SMS ‘MODEM HELP’ to 61419798028 and a team
member will get in contact with you to give you a hand or call us on 1300 626
325.


5. FOR NBN™ FTTN, FTTB AND FTTC CONNECTION TYPES

NBN™ CONNECTION TYPE

DescriptionDiagram


WHAT IS NBN™ FIBRE TO THE NODE, BASEMENT OR CURB?

nbn™ Fibre to the Node (FTTN) or Basement (FTTB) or Curb (FTTC) uses a mix of
fibre-optic cables and existing copper infrastructure to connect you to the
Internet. FTTN involves running fibre-optic cables to your neighbourhood node
and using existing copper wires to connect your home. FTTB runs fibre all the
way to the basement of an apartment building and uses the existing in-building
copper wires to connect your apartment. FTTC involves running fibre-optic cables
to your street curb and using existing copper wires to connect your home.If you
are you using an existing phone socket or Telstra line to connect to thje nbn™,
you are using nbn™ VDSL.

5a). Select VDSL then click the Next button.



5b).Select PPP Over Ethernet (PPPoE) with no VLAN Tag then click the Next
button.



5C). Enter the User ID and Password assigned to you by Us and click Finish



NOTE :

 If you have any trouble, please  SMS ‘MODEM HELP’ to 61419798028 and a team
member will get in contact with you to give you a hand or call us on 1300 626
325.

--------------------------------------------------------------------------------

M
Manish is the author of this solution article.

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IMPORTANT INFORMATION

Contract Free

All Australia Broadband NBN Plans are Contract Free and you are you cancel at
any time. You can cancel your subscription at any time by informing us before
the end of the month.

No Connection or Hidden Fees

Australia Broadband does not charge any activation or setup fees and standard
NBN Co installations are completed at no cost to you. With Australia Broadband,
there are no setup fees, no plan change fees, no relocation fees (if you are
moving to another nbn-ready area) and no worries.

Simple Billing

Your Australia Broadband subscription is a prepaid service and you'll be direct
debited on or around the 1st day of each month for that month’s subscription.
Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in
progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is
deemed to be “in progress” once you have received an order number from us and
your payment has been processed.

NBN Installation

After you have submitted your order, Australia Broadband will confirm if an
installation appointment is needed. If an installation appointment is needed,
Australia Broadband will organise this with the NBN Co and contact you with the
appointment details. You or an authorised person over 18 years of age will be
required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available
for $10 extra per month. You can request a Static IP address after your internet
service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New
Development Charge of $300.

If your home is subject to any of these NBN Co charges, we’ll let you know and
get your permission before you’re charged. NBN Co charges are charged by the NBN
Co Ltd and not Australia Broadband. If you give us permission to go ahead with
the NBN Co Non-Standard Installation and/or NBN Co New Development Charge,
Australia Broadband will pass this NBN Co charge onto to you at cost.

Fair Use Policy

https://www.australiabroadband.com.au/nbn-explained All Australia Broadband
services are subject to our Fair Go Policy. Prohibited Use includes using this
service in a business or for any purpose or activity that is illegal, fraudulent
or any other nature contrary to our Fair Go policy. Learn more about our Fair
Use Policy at: What is your Fair Go Policy?

Limitations and Availability

Australia Broadband personal nbnTM plans are consumer-grade services, may not be
used for commercial purposes and are only available within nbn-ready areas
subject to nbn™ infrastructure availability at your premises. This service will
not function in the event of a power failure or disruption or an internet outage
and is not suitable if you have a serious illness or life-threatening condition,
if you require disability services or if you require an uninterrupted phone
line.

No contracts

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24/7 online support

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 * NBN Plans
 * NBN Explained
 * Moving
 * Spread
 * Speeds
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 * Support
 * About Us

Australia Broadband is not available in all areas or to all homes. Australia
Broadband and the Australia Broadband logo are trademarks of Australia Broadband
(ABN 27 133 173 957). nbnTM is a trademark of NBN Co Limited and is used under
license.

 * Customer Terms
 * Critical Information Summaries
 * Privacy Statement
 * Contact Us

Australia Broadband is not available in all areas or to all homes. Australia
Broadband and the Australia Broadband logo are trademarks of Australia Broadband
(ABN 27 133 173 957). nbnTM is a trademark of NBN Co Limited and is used under
license.

No Contracts
Fast, easy setup
24/7 online support
Earn payback
NBN Plans
NBN Explained
Moving
Spread
Speed
Complaints
Support
About Us
Customer Terms
Critical Information Summaries
Privacy Statement
Contact Us
Australia Broadband is not available in all areas or to all homes. Australia
Broadband and the Australia
Broadband logo are trademarks of Australia Broadband (ABN 27 133 173 957). nbnTM
is a trademark of
NBN Co Limited and is used under license.