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Submitted URL: https://app.wiredata.extrahop.com/e/er?utm_campaign=2023-q1-myth-ndr-em5&utm_medium=email&utm_source=Eloqua&utm_version=&s=1701&li...
Effective URL: https://www.extrahop.com/privacy/statement/?amp;elqTrack=true&utm_campaign=2023-q1-myth-ndr-em5&utm_medium=email&utm_sour...
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Effective URL: https://www.extrahop.com/privacy/statement/?amp;elqTrack=true&utm_campaign=2023-q1-myth-ndr-em5&utm_medium=email&utm_sour...
Submission: On June 15 via api from US — Scanned from CA
Form analysis 1 forms found in the DOM
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EXTRAHOP PRIVACY POLICY
ExtraHop Networks, Inc. and its affiliates (collectively, "ExtraHop", "we", or
"us") take privacy seriously and are committed to protecting your privacy. This
Privacy Policy helps explain how we collect, use, and disclose information that
we collect from you, and the choices we offer, including how to access, update,
or delete your information. By providing information to us, using our products
or services, accessing our websites, or otherwise interacting with us, you agree
to and are consenting to be bound by the terms and conditions of this Privacy
Policy.
COLLECTION
We may collect information from you through our websites, products and services,
online or offline interactions, and other means offered and controlled by us
(collectively, the "Products and Services"). We may also collect information
about you from other sources such as public databases, joint marketing partners,
social media platforms, conference/event hosts, and partners when you interact
with them. The information collected from you may include Personal Information,
which is information that relates to an identified or identifiable individual.
Personal Information may include, but is not limited to:
* Contact Details, such as your name, postal address, email, telephone number,
the company you work for, your job title, your area of responsibility, or
your country or region.
* Login Information, such as your user ID and password.
* Behavioral Information, such as your marketing preferences.
* Payment Information, such as billing details and past transactional behavior.
* Chat Information, such as your interactions with our marketing, sales, or
support teams.
You agree to not send or disclose to us any Sensitive Personal Information.
Sensitive Personal Information is any Personal Information that reveals race,
ethnic origin, political opinions, religious or philosophical beliefs, trade
union membership, information that concerns health or sex life, genetic data,
biometric data, and information about criminal or administrative proceedings and
sanctions.
In addition to Personal Information, we may also collect information that does
not reveal a specific identity or does not directly relate to an individual
("Other Information"). Other Information may include, but is not limited to:
* De-Identified Personal Information that does not personally identify you or
any other user of the Products and Services (e.g., we may aggregate Personal
Information to calculate the percentage of our users from each state).
* Computer or Device Information, such as computer type, screen resolution,
operating system name and version, device manufacturer and model, language,
Internet browser type and version, and the name and version of the website,
product, and/or service you are using.
* Information Collected by Tracking Technologies, including cookies, web
beacons, and other tracking technologies that collect information about you
when you interact with our sites or emails, such as your browsing and
purchasing behavior.
* Internet Protocol Address ("IP Address"), which is a number automatically
assigned to your computer by your internet service provider, and information
derived from your IP address such as geographic location.
* License Usage Data, including account entitlements, license consumption,
capacity, or type in our systems through an assigned license ID.
* Usage Data, including information about operating environments, performance
metrics, error counts, string data, and user/product interactions.
In some instances, we may combine Other Information with Personal Information
(such as combining your name with your geographical location). If we do, we will
treat the combined information as Personal Information as long as it is
combined. If you choose to provide ExtraHop with a third party's information,
you represent that you have the third party's permission to do so.
ExtraHop also collects information under the direction of our customers
("ExtraHop Customers") and has no direct relationship with the individuals whose
information we process on behalf of ExtraHop Customers. We acknowledge that you
have the right to access your information. If you are a customer of an ExtraHop
Customer and have any questions or concerns regarding an ExtraHop Customer's
privacy practices, or if you seek access to or wish to correct, amend, or delete
inaccurate data, you should contact the ExtraHop Customer directly.
USE
We use information we collect about you, including any Personal Information, in
the following ways:
* Products and Services. We may use your information to provide you with our
Products and Services, including any software updates, to provide information
about our Products and Services or the products and services of our business
partners, or to engage in transactions with you.
* Support. We may use your information to provide you with any technical or
customer support, or to enable the provisioning of services.
* Administrative Information. We may use your information to provide you with
announcements regarding our Products and Services, changes to our terms,
conditions, or policies, or to provide other administrative information.
* Requests and Inquiries. We may use your information to respond directly to
your information requests or other inquiries.
* Marketing. We may use your information to notify you about new product
releases and service developments, or to advertise our Products and Services
in accordance with this Privacy Policy.
* Usage Patterns. We may use your information to monitor and track usage
patterns of our websites and other Products and Services.
* Internal Business Purposes. We may use your information for purposes such as
performing data analysis, benchmarking, audits, developing new products,
improving our Products and Services, identifying usage trends, monitoring the
health, performance and security of our Products and Services, and conducting
and determining the effectiveness of our promotional campaigns.
* Contract Performance. We may use your information to carry out our
obligations and enforce our rights arising out of any contracts entered into
between you and us, including for billing and collection purposes.
* Legal Obligations. We may use your information as we believe necessary or
appropriate: (a) under applicable laws; (b) to comply with legal processes;
(c) to respond to requests from public and government authorities; (d) to
enforce our terms and conditions; (e) to protect our operations; (f) to
protect our rights, privacy, safety, or property, and/or those of our
affiliates, you, or others; and (g) to allow us to pursue available remedies
or limit damages that we may sustain.
* Healthy and Safety. We may use your information as we believe necessary or
appropriate to protect the health and safety of our employees and visitors,
our physical and online operations, and our property, rights, and privacy.
* Corporate Transactions. In the event of a reorganization, merger, sale, joint
venture, assignment, transfer, or other disposition of some or all of our
assets, we may transfer any information we have collected to the relevant
third party.
We and the third parties we engage may combine information we collect from you
over time and across our Products and Services with information obtained from
other sources. This helps us improve the accuracy and completeness of the
information collected, determine your interest in our Products and Services,
better tailor our interactions with you, and improve the quality of our Products
and Services. We may also aggregate the information we collect from you with
information collected from other website visitors to generate statistics, and
analyze and understand how visitors use our websites.
COOKIES
A cookie is a small data file sent to your browser from a web server and stored
on your hard drive. We use cookies to collect certain information about our
website visitors, such as remembering preferences, facilitating navigation,
displaying information more effectively, understanding usage patterns,
collecting statistics regarding website usage, and providing us with other
business and marketing information. We may also combine this information with
other information we collect about you for various purposes, such as improving
our websites, understanding campaign effectiveness, tailoring communications,
and for other internal business purposes. If you do not want us to collect
cookies on the ExtraHop website, you may set your browser to refuse cookies or
to alert you when cookies are being sent. If you do so, please note that some
parts of our website may become unavailable or may not function properly.
A web beacon, also known as an Internet tag, is a small graphic image that may
be included on our websites or emails. We may use web beacons or similar
technologies for certain business purposes, such as tracking the number of
visitors to our websites, monitoring how users navigate our websites, and
counting how many emails were opened or articles or links were viewed.
We may work with online ad networks to place anonymous cookies on your computer
and use similar technologies to understand your interests based on your online
activities and tailor more relevant ads to you. If you do not wish to receive
such tailored advertising, you can visit this page to opt out of most companies
that engage in such advertising. Opting-out will not prevent you from seeing
ads; the ads will not be delivered through these targeting methods. We also use
cookies through Google Analytics or other similar services to compile reports
and improve our site. The Google Analytics cookies do not identify you, but
instead collect information in an anonymous form that will be transmitted to and
stored by Google in accordance with its privacy practices. You can read more
about Google Analytics' privacy practices here and control Google Ads here.
DISCLOSURE
We do not sell, lease, rent, or give away your information. If we share your
information, we require those we share it with to comply with appropriate
security standards, and privacy and confidentiality requirements. We may share
information we collect about you in the following ways:
* Affiliates. We may disclose your information to our affiliates subject to
these obligations.
* Service Providers. We may disclose your information to our service providers,
contractors, vendors, subprocessors, and other third parties we use to
support our business.
* Partners and Resellers. We may disclose your information to third parties,
including our strategic partners and channel partners, who help us sell and
deliver our Products and Services.
* Compliance and Safety. We may disclose your information as we believe to be
necessary or appropriate: (a) under applicable laws; (b) to comply with legal
processes; (c) to respond to requests from public and government authorities,
including to meet national security or law enforcement requirements; (d) to
enforce our terms and conditions; (e) to protect our operations; (f) to
protect our rights, privacy, safety, or property, and/or those of our
affiliates, you, or others; and (g) to allow us to pursue available remedies
or limit damages that we may sustain.
* Corporate Transaction. We may disclose your information to a buyer or other
successor in the event of a merger, sale, divestiture, restructuring,
reorganization, dissolution, or other transfer of some or all of ExtraHop's
assets.
* De-Identification. We may disclose your information in a de-identified form,
which cannot reasonably be used to identify you.
* Consent. We may disclose your information upon your consent.
If you use our customer forums (the "Forums"), you should be aware that any
information, including Personal Information, you submit there can be read,
collected, or used by other users of the Forums. We are not responsible for
third-party use of any information you choose to submit in the Forums.
You agree to not send or disclose to us any Sensitive Personal Information. If
for some reason Sensitive Personal Information is collected by us, we will not
disclose such information to a non-agent third party or use such information for
a purpose other than the purpose for which it was originally collected or
subsequently authorized by you unless we have received your affirmative and
explicit consent (opt in).
YOUR RIGHTS
Depending on the applicable local data protection laws, you may have certain
rights relating to your Personal Data. These rights may include:
* Opt-out. You may contact us at any time to opt-out of: (a) direct marketing
communications; (b) automated decision-making and/or profiling; or (c) any
new processing of your Personal Information that we may carry out beyond the
original purpose. If you choose not to provide certain information depending
on the nature of your relationship with us, you may be unable to engage in
certain activities or use certain Products and Services. Opt-out processes
may take some time to complete, but we will work to meet your request as
quickly as possible. In certain circumstances, you may still continue to
receive administrative messages or other required communications that are
part of certain Products and Services unless you stop using or cancel the
Product or Service in accordance with its terms.
* Access. You may request a copy of the categories or specific pieces of the
Personal Information we have collected about you.
* Update/Correction. You may contact us to update or correct any Personal
Information we have collected about you.
* Portability. You may request a copy of your Personal Information in a
portable format.
* Erasure/Deletion. You may request us to delete the Personal Information we
have collected about you.
To exercise your rights under applicable data protection laws, you can contact
us using the methods described in the Contact section below. When contacting us,
please specify what Personal Information the request is concerning and which of
the above rights you would like to exercise. For your protection, we will only
respond to verifiable requests. We will use commercially reasonable efforts to
comply with your request. In certain circumstances, we may not be able to
fulfill your request if we believe such request would violate any law or legal
requirement or cause the information to be incorrect. Additionally, we may need
to retain certain information for recordkeeping purposes, legal purposes and/or
to complete any transactions that you began prior to your request. You have the
right not to be discriminated against if you exercise any of your rights under
applicable data protection laws.
If we obtained your Personal Information from an ExtraHop Customer or third
party acting on your behalf, you should directly contact such ExtraHop Customer
or third party to whom you provided your information. We are not responsible for
and have no control over the privacy and data security practices of ExtraHop
Customers or other third parties, which may differ from those set forth in this
Privacy Policy. If you wish to make your request directly to us, please provide
the name of the ExtraHop Customer who submitted your Personal Information to us.
We will refer your request to that ExtraHop Customer, and will support them as
needed in responding to your request within a reasonable timeframe.
SECURITY
ExtraHop implements reasonable physical, administrative, and technical
safeguards designed to protect your Personal Information from loss, misuse,
unauthorized access or disclosure, alteration, and destruction. We also
contractually require our service providers and other third parties we use to
support the business to protect such information from loss, misuse, unauthorized
access or disclosure, alteration, and destruction.
The safety and security of your information also depends on you. Where we have
given you (or where you have chosen) a password for access to certain parts of
our Products and Services, you are responsible for keeping this password
confidential. You agree to not share your password with anyone.
Unfortunately, no data transmission or storage system can be guaranteed to be
100% secure. If you have reason to believe that your interaction with us is no
longer secure (e.g., if you feel that the security of any account you might have
with us has been compromised), please notify us immediately by sending an email
to privacy@extrahop.com.
RETENTION
We will retain and use your Personal Information as necessary to fulfill the
purposes for which it was collected, comply with our business requirements and
legal obligations, resolve disputes, protect our assets, and enforce our
agreements. We will also take reasonable steps to delete your information if you
request us to delete your information.
TRANS BORDER DATA FLOWS
ExtraHop is a global organization and the information we collect from you,
including Personal Information, may be transferred to and stored in a country
other than the country in which the information was collected (including, but
not limited to, servers and data centers located in the United States). To
facilitate data transfers, and we utilize recognized data transfer frameworks
such as standard contract clauses, consent, and the European Commission's
adequacy decisions about certain countries, as applicable. By using our Products
and Services, you consent to the transfer of information to countries outside of
your country of residence, including the United States.
ExtraHop retains its certification with the EU-U.S. and Swiss-U.S. Privacy
Shield Frameworks and Principles, although ExtraHop does not rely on either of
the Privacy Shield Frameworks as a legal basis for transfers of personal data
from the EU and Switzerland to the U.S. in light of the judgment of the Court of
Justice of the EU in Case C-311/18. ExtraHop is committed to subjecting Personal
Information received from the European Union, United Kingdom, and Switzerland to
the Privacy Shield Frameworks' applicable Principles, and remains responsible
for the onward transfer of Personal Information received under the Privacy
Shield Frameworks to third parties unless ExtraHop can prove it is not
responsible for the event giving rise to the damage. To learn more about these
Privacy Shield Frameworks, please visit the U.S. Department of Commerce's
Privacy Shield site.
In certain situations, we may be required to disclose Personal Information in
response to lawful requests by public or government authorities, including to
meet national security or law enforcement requirements. We will work with the
appropriate regulatory authorities, including local data protection authorities,
to resolve any complaints regarding the transfer of your data that we cannot
resolve with you directly. With respect to Personal Information received from
the European Union, United Kingdom, and Switzerland, ExtraHop is subject to the
regulatory enforcement powers of the U.S. Federal Trade Commission.
ENFORCEMENT AND DISPUTE RESOLUTION
In compliance with the Privacy Shield Principles, ExtraHop commits to resolve
complaints about our collection or use of your Personal Information. Individuals
from the European Union, United Kingdom, or Switzerland with inquiries or
complaints regarding our Privacy Policy should first contact us using the
methods described in the Contact section below. We will respond to complaints
regarding the collection or use of your Personal Information within forty-five
(45) days.
ExtraHop has further committed to refer unresolved Privacy Shield complaints to
JAMS, an alternate dispute resolution provided located in the United States. If
you do not receive timely acknowledgment of your complaint from us, or if we
have not addressed your complaint to your satisfaction, please contact or visit
the JAMS Privacy Shield site for more information or to file a complaint. The
services of JAMS are provided at no cost to you. If neither ExtraHop nor JAMS is
able to resolve your inquiry, you have the right to invoke binding arbitration.
THIRD-PARTY LINKS AND SOFTWARE
Our Products and Services may link to third-party content. This Privacy Policy
does not address, and we are not responsible for, the practices of any third
parties. The inclusion of a link within the Products and Services does not imply
endorsement of the linked site or service by our affiliates or us. We encourage
you to review the privacy policies and learn about the privacy practices of
those companies whose websites you choose to visit.
INFORMATION FROM CHILDREN
ExtraHop does not direct its Products and Services to children and does not
knowingly collect Personal Information from children without appropriate
parental or guardian consent. If you believe we may have collected Personal
Information from someone under the applicable age of consent in your country
without proper consent, please let us know using the methods described in the
Contact section below, and we will take appropriate measures to investigate and
address the issue.
CONTACT
If you have any questions or concerns regarding this Privacy Policy, please
contact us by email at privacy@extrahop.com, or write to the following address:
Attention: Legal Department
ExtraHop Networks, Inc.
520 Pike Street
Suite 1600
Seattle, WA 98101
United States
PRIVACY POLICY CHANGES
We reserve the right to modify this Privacy Policy at any time. We will post any
changes we make to the ExtraHop Privacy Policy on this page. You can determine
when this Privacy Policy was last revised by referring to the last updated date
at the bottom of this page under the Effective Date section.
EFFECTIVE DATE
This Privacy Policy was last updated on April 11, 2022.
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