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* Ongoing Atlassian Jira, Confluence outage affects customers worldwide
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ONGOING ATLASSIAN JIRA, CONFLUENCE OUTAGE AFFECTS CUSTOMERS WORLDWIDE
By
LAWRENCE ABRAMS
* April 6, 2022
* 01:30 PM
* 1
An ongoing outage affects numerous Atlassian customers, causing their Jira and
Confluence instances to not be accessible for over twenty-four hours.
The outage started at approximately 5 AM EST yesterday, with Jira and Confluence
customers no longer able to access their cloud instances.
When attempting to access them, they are shown an error that the page is
unavailable or under maintenance.
PLAY Top Articles Video Settings Full Screen About Connatix V158487 Read More
Read More Read More Read More Read More Read More Here are the new features
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websiteGO TO PAGE
Atlassian outage causing sites to become unavailable
Source: Twitter
While this outage does not affect all customers, those impacted have become
extremely frustrated with the lack of information and being told that it can
take days to restore sites.
When BleepingComputer reached out for more information about the outages,
Atlassian said that a routine maintenance script disabled a small number of
sites.
> "While conducting a routine maintenance script, a small number of sites were
> unintentionally disabled which resulted in them being unable to access their
> products and data. We know our customers rely on our products to get their
> work done, and we are sorry for the disruption this has caused. We are working
> 24/7 to restore products to full availability. Affected customers can reach
> out to us at https://support.atlassian.com/contact if they have any
> questions."
However, a customer posted an alleged communication from the company that shares
further details about the outage, saying it can take days to restore sites.
> "We're sorry your site is currently unavailable. While running a maintenance
> script, a small number of sites were disabled unintentionally. Our team
> identified this immediately and have been working hard to restore the product
> data and associated access. A dedicated team is working around the clock to
> restore the sites as soon as possible.
>
> We expect the restoration efforts to continue for the next several days, and
> we are actively working on an estimate of when your site will be available to
> you again. We don't believe any data has been lost at this point. We can
> confirm this incident was not the result of a cyberattack and there has been
> no unauthorized access to your data.
>
> As we work to restore access to your site, we will provide updates here every
> 6 hours, or sooner if we have a material update. Reach out to us if you have
> any questions or concerns."
As for Atlassian's status page, it shows 'Active Incidents' for Jira Software,
Jira Work Management, Jira Service Management, Confluence, Opsgenie, Statuspage,
and Atlassian Access.
Atlassian Status Page showing outages
All of the incidents show the same information, that Atlassian continues to
restore sites for impacted customers.
"We continue to work on the resolution of the incident for a number of our Jira
Work Management, Jira Service Management, Confluence, Jira Software, Atlassian
Access, Jira Product Discovery, and Opsgenie Cloud customers," reads the status
pages.
"We can confirm this is not impacting all customers but remains a high priority
for Atlassian as our dedicated team of SMEs work 24/7 to restore the sites as
soon as possible. We will provide more detail as we progress through
resolution."
BleepingComputer has sent Atlassian further questions about the incident and
will update the story if we receive a reply.
RELATED ARTICLES:
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Europe warns of aircraft GPS outages tied to Russian invasion
Ubisoft confirms 'cyber security incident', resets staff passwords
Canada's major banks go offline in mysterious hours-long outage
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LAWRENCE ABRAMS
Lawrence Abrams is the owner and Editor in Chief of BleepingComputer.com.
Lawrence's area of expertise includes Windows, malware removal, and computer
forensics. Lawrence Abrams is a co-author of the Winternals Defragmentation,
Recovery, and Administration Field Guide and the technical editor for Rootkits
for Dummies.
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COMMENTS
* NONERAIN - 3 DAYS AGO
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How can a "maintenance script" put down 7 out 11 services for several days?
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