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 * Solutions
 * Consulting
 * Training
 * Our Company
 * Customer Success

Get In Touch



ARE YOU TIRED OF RUNNING YOUR CONTACT CENTER ALONE?

Look no further than Call Design!

As one of North America and Latin America's leading solutions providers,
integration experts, consultants, and trainers for contact centers, we have the
tools and expertise to help you overcome any challenge.


DRIVING THE OPTIMIZED WORKFORCE

Our comprehensive suite of workforce optimization solutions includes workforce
management, performance management, quality management, automation, and
gamification. Whether you want to improve the customer experience, increase
efficiency, or boost employee engagement, we have a solution to fit your needs.

If a new solution needs to be created, Call Design offers integration solutions
that allow you to connect your data sources into Workforce Management tools and
track calls, chat, email, tickets, back-office work items, and other metrics.

Top-Tier Contact Center Consulting Services that Optimize Operations

Call Design also excels at consulting to optimize your contact center
operations. These offerings include contact center assessments, workforce
management consulting, leadership coaching, and more. Our team of passionate
problem solvers take a hands-on approach when it comes to our consulting
services to ensure we fully understand your needs and deliver the best possible
results.

We can help develop your team skills.

We offer training programs on essential contact center topics, leadership, and
Workforce Optimization solutions. We also provide customized training programs
tailored to your specific needs.

Let us help you achieve your contact center goals!

Call Design is looking forward to meeting you and would love the opportunity to
discuss our solutions, consulting services, and training programs.

 * Workforce Management
 * Quality Management
 * Performance Management

Learn more about our services

Historical and real-time interfaces

Two-way sync services

Payroll integration

Get Started




WHY PEOPLE LOVE TO WORK WITH US.

— J. Barton - Director, Workforce Management

Every engagement is a true Partnership. Furthermore, the team is made up of
superstars. - the best of the best in the industry.

— T. Dishman - Social Link

When you work with Call Design it feels like you have a true partner. The
collaboration with them has helped us both grow in so many ways, and I always
know that we can count on the team to push things to the next level!

— S. Hyde - RACV

When the stakes are high, and the pressure on, Call Design have always been
cool, calm and collected. You get the reassuring sense that they know their
business and that they make you their business. And, most importantly, if they
don't have an immediate answer for your problem you can rely on an answer coming
soon.

Let us know how we can help.

Contact Us

SALES & GENERAL INQUIRIES

Toll Free: 877-438-8710

SOLUTIONS

 * Workforce Management
 * Quality Management
 * Performance Management
 * IDP Dashboard
 * API Connectors
 * Gamification

CONSULTING

 * Contact Center
 * Workforce Management
 * Leadership Coaching
 * Contact Center Assessment
 * Four-Step Approach

TRAINING

 * Contact Center Essentials
 * Leadership Training
 * Workforce Management Training
 * Customized Training

OUR COMPANY

 * Our Blog
 * Our Videos
 * Meet the Team
 * Career Opportunities
 * Partnerships
 * Privacy
 * Environmental Impact
 * Ethics and Conduct
 * Our Supply Chain
 * Our Technology

CUSTOMER SUCCESS



© 2022 Call Design. All rights reserved. Website by Social Link

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