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Join us as we reveal the top 5 customer service trends of 2023
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 1. English (United States)
    
    English (United States)GermanSpanishFrenchPortuguese (Brazil)
 2. Contact Sales
 3. Sign in

 * Products
   
   Automation
   
   Reduce response times and resolve issues immediately with powerful AI
   chatbots and custom bots
   
   Inbox
   Resolve all customer inquiries with the fastest, most efficient Inbox yet
   Proactive Support
   
   Save your team time by solving your customers’ problems before they contact
   you
   
   Messenger and Omnichannel
   Deliver conversational support seamlessly across our Messenger, email, SMS,
   and more
   Platform
   
   Get all of your tools, data, reporting, and apps working together as one
   
   Extend the platform
   Mobile apps
   Apps and integrations
 * Solutions
   
   Support
   Reduce costs and boost customer satisfaction with automation-first support
   that frees your team to deliver conversational and proactive support at
   internet scale
   Learn more
   View demo
   
   Engage
   Onboard, engage, and activate new customers
   Learn more
   Convert
   Convert more site visitors into paying customers—and grow revenue fast
   Learn more
   
   Industries
   E-commerce
   Financial services
   Education
   Healthcare
   Company size
   Early stage
   Small business
   Mid-market/enterprise
 * Customers
 * Resources
   
   Customer Support
   Help Center
   Learn how to install, set up, and use Intercom
   Developer Hub
   Integrate with or build apps on top of Intercom
   Community Forum
   Meet other users and get the most out of Intercom
   DISCOVER
   Resource Library
   See the latest trends, product announcements, and best practices to get ahead
   of the curve
   Blog
   Get thought leadership and news about customer service, marketing, product,
   and more
   Webinars
   Hear insights and best practices from industry experts
   Academy
   Master Intercom with deep-dive courses
   Demo Series
   
   Join our product demo webinars to learn how Intercom can grow your business
   Watch now
 * Pricing

Get started
View demo


SUPPORT CUSTOMERS AT EXACTLY THE RIGHT MOMENT

Faster resolutions. Happier customers. Intercom is the only platform that
connects you with customers at the best possible time—when they’re already using
your product, app, or website.
Get started
View demo

Trusted by 25k+ businesses
 1. 
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 6. 


A BETTER CUSTOMER EXPERIENCE ACROSS SUPPORT, MARKETING, AND SALES

Support teamsSales teamsMarketing teams


ENGAGE ACROSS EVERY TOUCHPOINT

Drive activation and engagement with in-product and multi-channel campaigns,
tours, and surveys.

Start growing business non-stop


SUPPORT CUSTOMERS AT SCALE

Provide personalized help at scale with proactive, self-serve, and human
support.

Start using next-generation support today


CONVERT MORE CUSTOMERS

Accelerate conversion and acquire more customers with ABM, chatbots, and
automated meeting scheduling.

Start converting customers faster


ENGAGE ACROSS EVERY TOUCHPOINT

Drive activation and engagement with in-product and multi-channel campaigns,
tours, and surveys.

Start growing business non-stop


SUPPORT CUSTOMERS AT SCALE

Provide personalized help at scale with proactive, self-serve, and human
support.

Start using next-generation support today
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CUSTOMER STORIES

See how game-changing companies are making the most of every engagement with
Intercom.
 1. Support
    
    Atlassian powers sales and support at scale with Intercom.
    
    Read story
 2. Engage
    
    Living Spaces creates a unified experience across the customer journey.
    
    Read story
 3. Convert
    
    Appliances Online converts 200% more leads with Intercom.
    
    Read story

See all stories

Start making the most of every engagement

Get started
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 * Pricing

 * Use Cases
   
   * Support
   * Engage
   * Convert

 * Company Size
   
   * Mid-Market / Enterprise
   * Small Business
   * Early Stage

 * Industries
   
   * Financial Services
   * E-commerce
   * Education
   * Healthcare

 * Features
   
   * Business Messenger
   * Customizable bots
   * Automated answers
   * Product Tours
   * Outbound Messages
   * Inbox
   * Help Center Articles
   * Account Based Marketing
   * Management Tools
   * Apps + Integrations
   * Customer data
   * Live Chat
   * Mobile Apps
   * Mobile Carousels
   * Series
   * Transactional Messaging
   * Surveys
   * Switch
   * SMS

 * Resources
   
   * Blog
   * Watch a Demo
   * Glossary
   * Academy
   * Webinars
   * What's New
   * Product Changes
   * App Store
   * Docs
   * Developers
   * Status
   * Security
   * Books and Guides
   * Support ROI Calculator
   * Services

 * Company
   
   * About
   * Customers
   * Community Forum
   * Careers
   * Newsroom
   * App Partner Program
   * Service Partner Program
   * Contact Us
   * Terms
   * Privacy

From the blog

 * Customer Acquisition Strategy: How To Acquire More Customers in 2022
 * Customer Engagement Best Practices & Examples For 2022
 * Defining Customer Support In 2022: 7 Keys Of Modern Support
 * How To Leverage In-App Marketing To Grow Your Business In 2022

Read more


🌎 CHOOSE YOUR LANGUAGE

 * English (United States)
 * German
 * Spanish
 * French
 * Portuguese (Brazil)

 * Terms
 * Privacy
 * Status
 * Security