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Have you received a demand letter?

Matthew Schweber, Lawyer licensed by the State Bar of New York, is available to
assist you with the amicable resolution of your debt.

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English

 * English
 * French

Amicable and judicial recovery

This collection platform allows you to resolve amicably and at no cost to you,
disputes related to late payments by avoiding possible legal proceedings.

ABOUT Matthew Schweber
What is the role of the legal officer in the amicable collection of my debt?
If you have received a contextualized legal officer's notice, there is a good
chance that you have a debt that has not been paid to date. There may be several
reasons for this, whether you have not been able to pay, or you forgot. We are
here to help find a resolution.

This can happen. However, you have purchased a product or service for which the
officer in charge of your file is now mandated to help you honor your
commitment.

Every day, Matthew Schweber is in contact with thousands of customers by all
types of channels (emails, mails, telephone). We are qualified judicial officers
with the aim of helping you to find the most favorable solution for you in the
respect of each one.

We are mandated by companies of all sizes and all sectors. We work with fairness
and ethics, in order to create circumstances that allow each individual or
professional to be free of their debts.

So when businesses get paid, they are able to grow, invest and hire. This is
important for all individuals, professionals and society.
Frequently Asked Questions

 * Why wasn't I contacted by the principal before?
   
   Your creditor has probably sent you several reminders. Perhaps you did not
   receive the various letters and e-mails because you failed to notify him by
   registered letter of your change of postal or e-mail address.
   
   Perhaps you received the reminders without paying attention to them. Your
   situation at that time may explain it.

 * How can the legal officer help me resolve this situation?
   
   Our goal is to find the right solution for each situation. We know that it
   can sometimes be difficult to pay the entire debt right away and we are open
   to your proposals depending on the amount and age of the debt. We try to find
   amicable solutions that take into account your individual situation as well
   as our client's wish to resolve the situation as quickly as possible. For
   this reason we analyze all options to settle the debt and offer you
   personalized payment solutions. Of course, you can rest assured that we
   respect the confidentiality of your personal data and all the information you
   provide to us.

 * What payment methods are available to me?
   
   In order to close the proceedings against you, you have the possibility to
   pay by:
   
   - The personalized and secure payment link (provided in the formal notice
   sent by email or mail). The steps are automatically stopped and the closing
   of the file is immediate.
   
   - A check to the attention of the firm by adding on the back of the check
   your file reference (WP...)
   
   - To the principal directly. In this case and in order to stop any action
   against you, you are asked to send by return of e-mail (to the dedicated
   e-mail address) the proof of bank debit. It is the same for any payment by
   TIP or Check.

 * Do I have to answer the emails from the legal officer who solicited me?
   
   We can only advise you to respond to our requests. If you can't pay, we are
   here to accompany you and find solutions together.
   
   We are in contact every day with many people who are afraid to answer us but
   who realize afterwards that they could have done it earlier.
   
   We can set up a payment plan (depending on the amount of your debt) that will
   help you get out of debt.
   
   To contact us, please refer to the question "How to contact the legal officer
   who sent you a formal notice? "

 * Can I be contacted again if I haven't been contacted in a long time?
   
   You are being dunned because your balance is still owed to your creditor. In
   civil claims, as long as there is an outstanding balance, the claim remains
   due.

 * I have been reminded by a legal officer what should I do, isn't it best to
   ignore their reminder?
   
   Doing nothing is the worst thing you can do. If you are convinced that you
   owe nothing, please let us know and we will process your claim. If you
   recognize your debt but are not in a position to pay, contact the legal
   officer in charge of your file with your file reference (WP-...). If you
   don't answer, you take the risk of being reminded by other means more costly
   for you.

 * How do I contact the legal officer who sent me a formal notice?
   
   For legal reasons and in order to be able to process your request, we kindly
   ask you to make your request according to your situation above in the
   corresponding section: Settle my debt; I have already settled my debt; I
   cannot pay the entire debt today, I am requesting a deferment; I am
   requesting a receipt; I am disputing the debt.
   
   In order to secure the exchanges and to accelerate the taking into account of
   the requests, the law firm does not communicate other means of contact.
   
   On the other hand, on the letter or the e-mail that we sent you, you will
   find a telephone number to contact us. Do not forget to provide you with the
   file reference (WP...) also present on this mail so that we can access your
   file and answer you as precisely as possible.

 * Is it possible to set up a schedule?
   
   To halt actions against you and avoid increasing the debt amount, a defined
   payment plan may be offered. You must activate the payment plan link sent via
   email, which formalizes the payment of the first installment, to suspend any
   actions against you and demonstrate your good faith.
   
   Paying installments will suspend actions against you until the debt is fully
   paid off. Naturally, failure to make payments will result in the resumption
   of legal actions.
   
   If the payment plan link is not activated within 2 days, actions will resume
   against you without the possibility of offering this payment option again.

 * How to dispute the debt?
   
   If you want to dispute the debt, you can file a claim in the section above: I
   dispute the claim
   
   You will be asked to add evidence in order to refer it to the principal.
   
   The mandated entity is the only one who can decide on the continuation or the
   closing of the procedures against you

 * I have received a formal notice that is not intended for me, what should I
   do?
   
   We recommend that you contact us as soon as possible in order to stop the
   proceedings against you and to prove your good faith by providing us with the
   necessary proofs. If you know the person who is responsible for the debt, you
   can send us their contact information so that we can update the file
   accordingly. You can also ask him/her to contact us at the number indicated
   in the e-mail/courier or by email with the file reference relating to the
   debt.

 * Difference between a promise to pay and a deferred payment
   
   A promise to pay allows the debtor to obtain a grace period in order to
   settle the entire debt by a specific date with the firm.
   
   A spread of payment allows the debt to be paid off in several monthly
   payments. To do so, the law firm provides a dedicated and secure payment link
   to be activated by credit card in order to start the payment of the first
   monthly installment.
   
   The payment of the first installment allows the suspension of the steps
   against you until the debt is exhausted; It goes without saying that a
   default of payment leads to the resumption of the steps. The balance of the
   debt by your care is the only way to complete all procedures.
   
   The setting up of a payment spread is an option that is only valid if the
   first monthly payment is paid within 48 hours by means of the dedicated
   payment link. Failure to activate the latter re-activate any action against
   you. It is not possible to settle a debt by spreading it out other than by
   activating it within 48 hours.

 * I am not able to pay now. Can you give me more time?
   
   A grace period is a payment period that can be granted in view of your
   situation. It can be granted to you allowing you to settle your debt within a
   maximum period of 15-21 days during which the procedures are suspended
   against you. In order to obtain a grace period agreement, you can click on
   the secure payment link (with your references: WP...) then select the heading
   "I have defenses" -> "I have financial difficulties".

 * Can I pay in several installments ?
   
   Depending on your situation we can offer you payment facilities in order to
   free you from your debt as soon as possible. To do this, you can click on the
   secure payment link (with your references: WP...) then select the heading
   "Explain why I did not pay yet " → "I am having financial difficulties", in
   order to benefit from a payment facility. The payment of the first
   installment suspend the proceedings against you until the debt is settled The
   payment plan option is only valid if the first monthly payment is paid via
   the dedicated instalment payment link that will be sent to you.

 * What is a formal notice?
   
   The formal notice is a request made by a creditor to his debtor, who has not
   fulfilled his obligation, to obtain the payment of a sum of money. The law
   firm allows you to solve amicably and at no cost to you, the disputes related
   to late payments by avoiding possible legal proceedings.

 * Where can I find my login details?
   
   To access your file, please have your file number (WPX-XXXXXXX) as well as
   the email address or phone number on which you received the formal notice.
   Where to find the file reference ? You can easily find the file reference in
   each of our email reminders.

 * What do I do if I have lost your mail?
   
   If you have lost our mail and you can't find your file number, contact us
   directly via the chat (bubble at the bottom of your screen). Our team will
   answer you as soon as possible.

 * Are my payments secure?
   
   The payment is 100% secure. All your sensitive data is encrypted at rest with
   AES-256. The law firm does not store the decryption keys. In this case, you
   can make your payments in complete peace of mind in the secure payment area.

 * How to get in touch with a consultant?
   
   At the bottom right of your screen, you can click on the small bubble. Choose
   the option that best suits your situation:
   
   - I have been contacted by a legal officer by email/SMS/call
   - I wish to contact the technical service
   
   The dedicated team will get back to you within 2 working days.

 * What payment methods are available to me?
   
   You have the option to make payment through: The personalized and secure
   payment link provided in the formal notice sent via email or mail. Directly
   to the creditor. In this case, in order to cease any further actions against
   you, we kindly request you to submit proof of bank withdrawal using this link
   (with your references: WP...) in the "I have already paid my debt" section.
   This also applies to payments made via bank transfer or check.

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