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URL: https://www.bassettfurniture.com/customer-service-return-and-cancellation-policy.html
Submission: On December 22 via manual from US — Scanned from US

Form analysis 7 forms found in the DOM

Name: simpleSearch — GET /search

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          <li><a href="https://www.bassettfurniture.com/outdoor/living">Outdoor Living</a></li>
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Name: simpleSearch — GET /search

<form role="search" action="/search" method="get" name="simpleSearch">
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          <li><a href="https://www.bassettfurniture.com/outdoor/living">Outdoor Living</a></li>
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POST https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8

<form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST"><input id="subject" maxlength="80" name="subject" size="20" type="hidden" value="Returns and Cancellations"><br>
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    <input class="form-control" pattern="\S(.*\S)?" id="email" maxlength="80" name="email" required="" size="20" type="text">
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    <label for="00N8a00000JqeeP">Order Number:<span class="mandatory-field">*</span>
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  </div>
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    <div class="invalid-feedback" id="form-order-number-error">Please enter your order number.</div>
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  </div>
  <div>
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      <option value="Wrong Item Shipped">Wrong Item Shipped</option>
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POST 

<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>

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 * 240 Route 17 North
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(201) 265-4400

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Bassett Home Furnishings


FIND YOUR STORE

We are proud to have a strong network of Bassett stores and retail partners
across the country. Whenever possible, we pass on the delivery and care of your
website order to those local stores and partners.

--------------------------------------------------------------------------------

Bassett Home Furnishings


SELECT YOUR STORE

Your zip code is outside of our delivery area

See all stores below for our nearest location, or contact customer service for
more information

--------------------------------------------------------------------------------

Bassett Home Furnishings


PARAMUS

 * 240 Route 17 North
 * Paramus NJ 07652

(201) 265-4400

Monday 10:00 AM - 6:00 PM Tuesday 10:00 AM - 6:00 PM Wednesday 10:00 AM - 6:00
PM Thursday 10:00 AM - 6:00 PM Friday 10:00 AM - 6:00 PM Saturday 10:00 AM -
6:00 PM Sunday CLOSED

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Change Location
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Zip Code
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Locate

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FREE DESIGN HELP

Meet with one of our local designers and get started on your next design
project.



Appointment Options Available See All Stores
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BASSETT RETURN AND CANCELLATION POLICY

We hope you love your Bassett furnishings as much as we loved creating them for
you. As a custom furniture manufacturer, we work diligently to ensure that every
purchase brings a positive experience. It’s also important for you to know what
post-purchase options are available to you regarding returns and cancellations,
especially because much of our product is customized by you.



Online Returns

Online Returns are accepted for Bed Linens, Cast + Forge Hardware, and Finish
Samples

Get Started with Online Returns


Products

CUSTOM PRODUCTS

Bassett does not accept cancellations or changes on any custom-ordered product
after 24 hours of the order being placed. We also cannot accept returns on any
custom-ordered/ “Made to Order” product. All custom items will be identified as
such on the sales order.

Custom Rugs can only be canceled within 24 hours of the order being placed, and
are otherwise not eligible for return.




NON-CUSTOM PRODUCTS

For any non-custom items, Bassett will accept cancellation prior to delivery
with a 15% restocking fee. This fee is 15% of the total sale price of the
merchandise, excluding tax and delivery.

Non-custom rugs can be returned with a 15% restocking fee within 30 days of
receipt of merchandise.




STOCKED NON-FURNITURE ITEMS

All stocked, non-custom accessories can be returned within 30 days with proof of
purchase. The product must be in new and unused condition.

Some states have laws that differ from the above policies, please see your local
Bassett store/retailer for details.

Clearance and Flash Sale items are FINAL SALE and cannot be canceled or
returned. Quantities are limited and no price adjustments will be made on prior
sales.




BENCHMADE FINISH SAMPLES

Undamaged finish samples may be returned for a full refund within 90 days of
purchase. Finishes must be returned in the original packaging. Once returned,
you'll receive a full refund via the original purchase method.




NON-BENCHMADE FINISH SAMPLES

These finish samples are non-returnable and non-refundable.



Mattress Return Policy

We want to make sure you are 100% satisfied with your Jasmine mattress. That’s
why our unique sleep trial offers you the chance to make sure you’ve chosen the
right mattress.

Your Jasmine mattress-in-a-box ships directly to your home in the continental US
for free. (You’ll carry it in and set it up.) The 90-night trial begins the day
your Jasmine mattress is delivered. After at least 60 nights but before 90 total
nights have passed, you should contact us if you don’t love the feel of your new
Jasmine. You may then select one of the two following options.

 1. Exchange your current Jasmine comfort selection for an alternate Jasmine
    mattress. Your Jasmine mattress can be exchanged for the opposite Jasmine
    feel (e.g. soft for firm or the reverse) without an exchange fee. Your
    replacement Jasmine mattress will be shipped directly to your home.
 2. Return your Jasmine mattress for a full refund. If you decide that the
    Jasmine mattress is not right for you and don’t want to try another Jasmine
    comfort option, notify us within the trial period that you want to arrange a
    return. Once we receive the return of the original mattress, we’ll issue a
    full refund.

Learn more about our mattress sleep trial and warranty.



Return Authorization

Some Accessory Categories require return authorization. Please complete the form
below for online purchases for lighting, rugs, or wall decor.


First Name:*

Please enter your first name.

Last Name:*
Please enter your last name.

Email:*
Please enter your email address.

Order Number:*
Please enter your order number.

Item to be Returned:*
Please enter the item to be returned.

Quantity:*
Please enter the quantity.

Reason for Return:*
--None-- Too Small/Large Received Damaged Quality Issue Dislike Style Dislike
Color Arrived Too Late Wrong Item Shipped Changed Mind
Please enter your reason.

Cancel


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