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INTRODUCING THE HUMAN INSIGHT PLATFORM
A video-first platform where you can see and hear the experiences of real people
as they engage with your products, designs, apps, processes, concepts, or
brands.
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WHY ORGANIZATIONS PARTNER WITH USERTESTING
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TRUSTRADIUS BEST FEATURE SET OF 2022
How it works
2,500+ CUSTOMERS AROUND THE WORLD
Customer stories
VIDEO-FIRST CUSTOMER EXPERIENCE NARRATIVES (CXNS)
Get a vivid, first-person understanding of an experience with CxNs
FASTEST WAY TO QUALITY HUMAN INSIGHT
80%+ of CxNs complete within a few hours through our global, opt-in contributor
network
PLATFORM THAT SCALES ACROSS YOUR TEAMS
Simple user experience designed to scale with flexible, pre-built templates
HOW IT WORKS
CXN AUDIENCE MANAGEMENT
Get quality insights from trusted participants of your choice: UserTesting’s
global Contributor Network, Custom Network, Invite Network, or customer
communities. The platform supports end-to-end audience management to free you up
from the admin work.
* Audience recruitment
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CUSTOMER EXPERIENCE NARRATIVE (CXN) CORE
Start capturing contextualized customer perspectives in a matter of hours with
our drag-and-drop test builder, the template gallery, and ML-powered test
distribution engine.
Test capabilities include:
* Live interviews
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* Brand and messaging testing
* Card sorting
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* Clickstream tracking
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HUMAN INSIGHT MANAGEMENT
Quickly generate and analyze insights to inform business decisions. Data
visualization, ML-generated instant insight, and collaboration tools are
accessible through our platform for post-test analysis and sharing across your
organization.
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DATA AND MACHINE LEARNING
UserTesting’s AI and machine learning implementation is designed to remove
repetitive tasks while allowing humans to focus on nuanced, high-cognitive
tasks. From participant quality control to sentiment and behavioral analysis,
our proprietary machine learning models are embedded throughout the insights
discovery workflows to accelerate time to insights.
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SOLUTIONS FOR EVERY TEAM
UX AND DESIGN
Understand needs and design solutions Learn more
EXECUTIVES
Give every team access to real human insight Learn more
PRODUCT
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MARKETING
Drive growth and ensure your messaging resonates Learn more
FORRESTER: USERTESTING DELIVERS A 665% ROI OVER THREE YEARS
A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of
UserTesting, illustrates how organizations using the UserTesting Human Insight
Platform can realize $2.03M in value and 665% in ROI over a three-year period.
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OPEN API AND ECOSYSTEM
Get feedback on any experience and share insights anywhere with UserTesting’s
ecosystem of integrations and plugins.
EXPERIENCE MANAGEMENT
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