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Submitted URL: https://www.etsy.com/etsy-purchase-protection?utm_source=transactional&campaign_label=buyer_order_confirmation_status...
Effective URL: https://www.etsy.com/etsy-purchase-protection?utm_source=transactional&campaign_label=buyer_order_confirmation_status...
Submission Tags: falconsandbox
Submission: On December 11 via api from US — Scanned from US
Effective URL: https://www.etsy.com/etsy-purchase-protection?utm_source=transactional&campaign_label=buyer_order_confirmation_status...
Submission Tags: falconsandbox
Submission: On December 11 via api from US — Scanned from US
Form analysis 2 forms found in the DOM
GET /search.php
<form id="gnav-search" class="global-enhancements-search-nav wt-position-relative wt-display-flex-xs" method="GET" action="/search.php" role="search" data-gnav-search="" data-ge-search-clearable="">
<label for="global-enhancements-search-query" class="wt-label wt-screen-reader-only"> Search for items or shops </label>
<div class="
wt-menu wt-menu--full-width wt-menu--offset-below-trigger
" data-id="search-bar">
<div class="wt-input-btn-group global-enhancements-search-input-btn-group emphasized_search_bar emphasized_search_bar_grey_bg
wt-menu__trigger
" aria-expanded="false" data-id="search-suggestions-trigger">
<input id="global-enhancements-search-query" data-id="search-query" data-search-input="" type="text" name="search_query" class="wt-input wt-input-btn-group__input global-enhancements-search-input-btn-group__input
wt-pr-xs-7
" placeholder="Search for anything" value="" autocomplete="off" autocorrect="off" autocapitalize="off">
<button type="button" class="wt-btn wt-btn--transparent wt-btn--icon wt-btn--small wt-position-absolute wt-position-right wt-z-index-9 wt-animated wt-animated--is-hidden
search-close-btn-margin-right" data-search-close-btn="">
<span class="wt-screen-reader-only">Clear search</span>
<span class="wt-icon wt-icon--smaller wt-nudge-t-1"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" focusable="false">
<path d="M13.414,12l6.293-6.293a1,1,0,0,0-1.414-1.414L12,10.586,5.707,4.293A1,1,0,0,0,4.293,5.707L10.586,12,4.293,18.293a1,1,0,1,0,1.414,1.414L12,13.414l6.293,6.293a1,1,0,0,0,1.414-1.414Z"></path>
</svg></span>
</button>
<button type="submit" class="wt-input-btn-group__btn global-enhancements-search-input-btn-group__btn
" value="Search" aria-label="Search" data-id="gnav-search-submit-button">
<span class="wt-icon wt-nudge-b-2 wt-nudge-r-1"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" focusable="false">
<path fill-rule="evenodd" clip-rule="evenodd" d="M10.5 19a8.46 8.46 0 0 0 5.262-1.824l4.865 4.864 1.414-1.414-4.865-4.865A8.5 8.5 0 1 0 10.5 19m0-2a6.5 6.5 0 1 0 0-13 6.5 6.5 0 0 0 0 13"></path>
</svg></span>
</button>
</div>
<div id="global-enhancements-search-suggestions" class="global-nav-menu__body
wt-menu__body wt-menu__body--will-animate
wt-width-full wt-max-width-full
" data-id="search-suggestions">
</div>
</div>
<input id="search-js-router-enabled" type="hidden" value="true">
<input type="hidden" value="all" name="search_type" id="search-type">
</form>POST
<form method="post" action="" onsubmit="return false">
<input type="hidden" name="region_code" value="">
<p class="wt-mb-xs-3 wt-text-body-01"> Set where you live, what language you speak, and the currency you use. <a class="wt-text-link" href="https://www.etsy.com/help/article/493" target="_blank">Learn more.</a>
</p>
<div id="locale-picker-sections-wrap">
<!--
<div id="locale_picker_region_code" class="locale_picker_section wt-pb-xs-3 wt-text-left-xs wt-b-xs-none">
<label class="wt-label wt-pb-xs-1" for="locale-overlay-select-region_code">Region</label>
<div class="wt-select wt-text-body-01">
<select id="locale-overlay-select-region_code" name="region_code" class="wt-select__element">
<option value="AU" >Australia</option>
<option value="CA" >Canada</option>
<option value="FR" >France</option>
<option value="DE" >Germany</option>
<option value="GR" >Greece</option>
<option value="IN" >India</option>
<option value="IE" >Ireland</option>
<option value="IT" >Italy</option>
<option value="JP" >Japan</option>
<option value="NZ" >New Zealand</option>
<option value="PL" >Poland</option>
<option value="PT" >Portugal</option>
<option value="ES" >Spain</option>
<option value="NL" >The Netherlands</option>
<option value="GB" >United Kingdom</option>
<option value="US" selected="selected">United States</option>
<optgroup label="————————">
<option value="AF" >Afghanistan</option>
<option value="AX" >Åland Islands</option>
<option value="AL" >Albania</option>
<option value="DZ" >Algeria</option>
<option value="AS" >American Samoa</option>
<option value="AD" >Andorra</option>
<option value="AO" >Angola</option>
<option value="AI" >Anguilla</option>
<option value="AG" >Antigua and Barbuda</option>
<option value="AR" >Argentina</option>
<option value="AM" >Armenia</option>
<option value="AW" >Aruba</option>
<option value="AU" >Australia</option>
<option value="AT" >Austria</option>
<option value="AZ" >Azerbaijan</option>
<option value="BS" >Bahamas</option>
<option value="BH" >Bahrain</option>
<option value="BD" >Bangladesh</option>
<option value="BB" >Barbados</option>
<option value="BE" >Belgium</option>
<option value="BZ" >Belize</option>
<option value="BJ" >Benin</option>
<option value="BM" >Bermuda</option>
<option value="BT" >Bhutan</option>
<option value="BO" >Bolivia</option>
<option value="BA" >Bosnia and Herzegovina</option>
<option value="BW" >Botswana</option>
<option value="BV" >Bouvet Island</option>
<option value="BR" >Brazil</option>
<option value="IO" >British Indian Ocean Territory</option>
<option value="VG" >British Virgin Islands</option>
<option value="BN" >Brunei</option>
<option value="BG" >Bulgaria</option>
<option value="BF" >Burkina Faso</option>
<option value="BI" >Burundi</option>
<option value="KH" >Cambodia</option>
<option value="CM" >Cameroon</option>
<option value="CA" >Canada</option>
<option value="CV" >Cape Verde</option>
<option value="KY" >Cayman Islands</option>
<option value="CF" >Central African Republic</option>
<option value="TD" >Chad</option>
<option value="CL" >Chile</option>
<option value="CN" >China</option>
<option value="CX" >Christmas Island</option>
<option value="CC" >Cocos (Keeling) Islands</option>
<option value="CO" >Colombia</option>
<option value="KM" >Comoros</option>
<option value="CG" >Congo, Republic of</option>
<option value="CK" >Cook Islands</option>
<option value="CR" >Costa Rica</option>
<option value="HR" >Croatia</option>
<option value="CW" >Curaçao</option>
<option value="CY" >Cyprus</option>
<option value="CZ" >Czech Republic</option>
<option value="DK" >Denmark</option>
<option value="DJ" >Djibouti</option>
<option value="DM" >Dominica</option>
<option value="DO" >Dominican Republic</option>
<option value="EC" >Ecuador</option>
<option value="EG" >Egypt</option>
<option value="SV" >El Salvador</option>
<option value="GQ" >Equatorial Guinea</option>
<option value="ER" >Eritrea</option>
<option value="EE" >Estonia</option>
<option value="ET" >Ethiopia</option>
<option value="FK" >Falkland Islands (Malvinas)</option>
<option value="FO" >Faroe Islands</option>
<option value="FJ" >Fiji</option>
<option value="FI" >Finland</option>
<option value="FR" >France</option>
<option value="GF" >French Guiana</option>
<option value="PF" >French Polynesia</option>
<option value="TF" >French Southern Territories</option>
<option value="GA" >Gabon</option>
<option value="GM" >Gambia</option>
<option value="GE" >Georgia</option>
<option value="DE" >Germany</option>
<option value="GH" >Ghana</option>
<option value="GI" >Gibraltar</option>
<option value="GR" >Greece</option>
<option value="GL" >Greenland</option>
<option value="GD" >Grenada</option>
<option value="GP" >Guadeloupe</option>
<option value="GU" >Guam</option>
<option value="GT" >Guatemala</option>
<option value="GG" >Guernsey</option>
<option value="GN" >Guinea</option>
<option value="GW" >Guinea-Bissau</option>
<option value="GY" >Guyana</option>
<option value="HT" >Haiti</option>
<option value="HM" >Heard Island and McDonald Islands</option>
<option value="VA" >Holy See (Vatican City State)</option>
<option value="HN" >Honduras</option>
<option value="HK" >Hong Kong</option>
<option value="HU" >Hungary</option>
<option value="IS" >Iceland</option>
<option value="IN" >India</option>
<option value="ID" >Indonesia</option>
<option value="IQ" >Iraq</option>
<option value="IE" >Ireland</option>
<option value="IM" >Isle of Man</option>
<option value="IL" >Israel</option>
<option value="IT" >Italy</option>
<option value="IC" >Ivory Coast</option>
<option value="JM" >Jamaica</option>
<option value="JP" >Japan</option>
<option value="JE" >Jersey</option>
<option value="JO" >Jordan</option>
<option value="KZ" >Kazakhstan</option>
<option value="KE" >Kenya</option>
<option value="KI" >Kiribati</option>
<option value="KV" >Kosovo</option>
<option value="KW" >Kuwait</option>
<option value="KG" >Kyrgyzstan</option>
<option value="LA" >Laos</option>
<option value="LV" >Latvia</option>
<option value="LB" >Lebanon</option>
<option value="LS" >Lesotho</option>
<option value="LR" >Liberia</option>
<option value="LY" >Libya</option>
<option value="LI" >Liechtenstein</option>
<option value="LT" >Lithuania</option>
<option value="LU" >Luxembourg</option>
<option value="MO" >Macao</option>
<option value="MK" >Macedonia</option>
<option value="MG" >Madagascar</option>
<option value="MW" >Malawi</option>
<option value="MY" >Malaysia</option>
<option value="MV" >Maldives</option>
<option value="ML" >Mali</option>
<option value="MT" >Malta</option>
<option value="MH" >Marshall Islands</option>
<option value="MQ" >Martinique</option>
<option value="MR" >Mauritania</option>
<option value="MU" >Mauritius</option>
<option value="YT" >Mayotte</option>
<option value="MX" >Mexico</option>
<option value="FM" >Micronesia, Federated States of</option>
<option value="MD" >Moldova</option>
<option value="MC" >Monaco</option>
<option value="MN" >Mongolia</option>
<option value="ME" >Montenegro</option>
<option value="MS" >Montserrat</option>
<option value="MA" >Morocco</option>
<option value="MZ" >Mozambique</option>
<option value="MM" >Myanmar (Burma)</option>
<option value="NA" >Namibia</option>
<option value="NR" >Nauru</option>
<option value="NP" >Nepal</option>
<option value="AN" >Netherlands Antilles</option>
<option value="NC" >New Caledonia</option>
<option value="NZ" >New Zealand</option>
<option value="NI" >Nicaragua</option>
<option value="NE" >Niger</option>
<option value="NG" >Nigeria</option>
<option value="NU" >Niue</option>
<option value="NF" >Norfolk Island</option>
<option value="MP" >Northern Mariana Islands</option>
<option value="NO" >Norway</option>
<option value="OM" >Oman</option>
<option value="PK" >Pakistan</option>
<option value="PW" >Palau</option>
<option value="PS" >Palestinian Territory, Occupied</option>
<option value="PA" >Panama</option>
<option value="PG" >Papua New Guinea</option>
<option value="PY" >Paraguay</option>
<option value="PE" >Peru</option>
<option value="PH" >Philippines</option>
<option value="PL" >Poland</option>
<option value="PT" >Portugal</option>
<option value="PR" >Puerto Rico</option>
<option value="QA" >Qatar</option>
<option value="RE" >Reunion</option>
<option value="RO" >Romania</option>
<option value="RW" >Rwanda</option>
<option value="SH" >Saint Helena</option>
<option value="KN" >Saint Kitts and Nevis</option>
<option value="LC" >Saint Lucia</option>
<option value="MF" >Saint Martin (French part)</option>
<option value="PM" >Saint Pierre and Miquelon</option>
<option value="VC" >Saint Vincent and the Grenadines</option>
<option value="WS" >Samoa</option>
<option value="SM" >San Marino</option>
<option value="ST" >Sao Tome and Principe</option>
<option value="SA" >Saudi Arabia</option>
<option value="SN" >Senegal</option>
<option value="RS" >Serbia</option>
<option value="SC" >Seychelles</option>
<option value="SL" >Sierra Leone</option>
<option value="SG" >Singapore</option>
<option value="SX" >Sint Maarten (Dutch part)</option>
<option value="SK" >Slovakia</option>
<option value="SI" >Slovenia</option>
<option value="SB" >Solomon Islands</option>
<option value="SO" >Somalia</option>
<option value="ZA" >South Africa</option>
<option value="GS" >South Georgia and the South Sandwich Islands</option>
<option value="KR" >South Korea</option>
<option value="SS" >South Sudan</option>
<option value="ES" >Spain</option>
<option value="LK" >Sri Lanka</option>
<option value="SD" >Sudan</option>
<option value="SR" >Suriname</option>
<option value="SJ" >Svalbard and Jan Mayen</option>
<option value="SZ" >Swaziland</option>
<option value="SE" >Sweden</option>
<option value="CH" >Switzerland</option>
<option value="TW" >Taiwan</option>
<option value="TJ" >Tajikistan</option>
<option value="TZ" >Tanzania</option>
<option value="TH" >Thailand</option>
<option value="NL" >The Netherlands</option>
<option value="TL" >Timor-Leste</option>
<option value="TG" >Togo</option>
<option value="TK" >Tokelau</option>
<option value="TO" >Tonga</option>
<option value="TT" >Trinidad</option>
<option value="TN" >Tunisia</option>
<option value="TR" >Türkiye</option>
<option value="TM" >Turkmenistan</option>
<option value="TC" >Turks and Caicos Islands</option>
<option value="TV" >Tuvalu</option>
<option value="UG" >Uganda</option>
<option value="UA" >Ukraine</option>
<option value="AE" >United Arab Emirates</option>
<option value="GB" >United Kingdom</option>
<option value="US" >United States</option>
<option value="UM" >United States Minor Outlying Islands</option>
<option value="UY" >Uruguay</option>
<option value="VI" >U.S. Virgin Islands</option>
<option value="UZ" >Uzbekistan</option>
<option value="VU" >Vanuatu</option>
<option value="VE" >Venezuela</option>
<option value="VN" >Vietnam</option>
<option value="WF" >Wallis and Futuna</option>
<option value="EH" >Western Sahara</option>
<option value="YE" >Yemen</option>
<option value="CD" >Zaire (Democratic Republic of Congo)</option>
<option value="ZM" >Zambia</option>
<option value="ZW" >Zimbabwe</option>
</optgroup>
</select>
</div>
</div>
<div id="locale_picker_language_code" class="locale_picker_section wt-pb-xs-3 wt-text-left-xs wt-b-xs-none">
<label class="wt-label wt-pb-xs-1" for="locale-overlay-select-language_code">Language</label>
<div class="wt-select wt-text-body-01">
<select id="locale-overlay-select-language_code" name="language_code" class="wt-select__element">
<option value="de" >Deutsch</option>
<option value="en-GB" >English (UK)</option>
<option value="en-IN" >English (IN)</option>
<option value="en-US" selected="selected">English (US)</option>
<option value="es" >Español</option>
<option value="fr" >Français</option>
<option value="it" >Italiano</option>
<option value="ja" >日本語</option>
<option value="nl" >Nederlands</option>
<option value="pl" >Polski</option>
<option value="pt" >Português</option>
<option value="ru" >Русский</option>
</select>
</div>
</div>
<div id="locale_picker_currency_code" class="locale_picker_section wt-pb-xs-3 wt-text-left-xs wt-b-xs-none">
<label class="wt-label wt-pb-xs-1" for="locale-overlay-select-currency_code">Currency</label>
<div class="wt-select wt-text-body-01">
<select id="locale-overlay-select-currency_code" name="currency_code" class="wt-select__element">
<option value="USD" selected="selected">$ United States Dollar (USD)</option>
<option value="CAD" >$ Canadian Dollar (CAD)</option>
<option value="EUR" >€ Euro (EUR)</option>
<option value="GBP" >£ British Pound (GBP)</option>
<option value="AUD" >$ Australian Dollar (AUD)</option>
<option value="JPY" >¥ Japanese Yen (JPY)</option>
<option value="CNY" >¥ Chinese Yuan (CNY)</option>
<option value="CZK" >Kč Czech Koruna (CZK)</option>
<option value="DKK" >kr Danish Krone (DKK)</option>
<option value="HKD" >$ Hong Kong Dollar (HKD)</option>
<option value="HUF" >Ft Hungarian Forint (HUF)</option>
<option value="INR" >₹ Indian Rupee (INR)</option>
<option value="IDR" >Rp Indonesian Rupiah (IDR)</option>
<option value="ILS" >₪ Israeli Shekel (ILS)</option>
<option value="MYR" >RM Malaysian Ringgit (MYR)</option>
<option value="MXN" >$ Mexican Peso (MXN)</option>
<option value="MAD" >DH Moroccan Dirham (MAD)</option>
<option value="NZD" >$ New Zealand Dollar (NZD)</option>
<option value="NOK" >kr Norwegian Krone (NOK)</option>
<option value="PHP" >₱ Philippine Peso (PHP)</option>
<option value="SGD" >$ Singapore Dollar (SGD)</option>
<option value="VND" >₫ Vietnamese Dong (VND)</option>
<option value="ZAR" >R South African Rand (ZAR)</option>
<option value="SEK" >kr Swedish Krona (SEK)</option>
<option value="CHF" >Swiss Franc (CHF)</option>
<option value="THB" >฿ Thai Baht (THB)</option>
<option value="TWD" >NT$ Taiwan New Dollar (TWD)</option>
<option value="TRY" >₺ Turkish Lira (TRY)</option>
<option value="PLN" >zł Polish Zloty (PLN)</option>
<option value="BRL" >R$ Brazilian Real (BRL)</option>
</select>
</div>
</div>
-->
</div>
<div class="wt-overlay__footer wt-justify-content-flex-end">
<div class="wt-overlay__footer__action">
<a type="button" data-wt-overlay-close="" class="wt-btn wt-btn--outline wt-mb-xs-1 wt-mb-md-0 wt-mr-md-1" name="cancel">
Cancel
<div class="wt-spinner wt-spinner--01" role="alert" aria-live="assertive">
<span class="etsy-icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" focusable="false"><circle fill="transparent" cx="12" cy="12" r="10"></circle></svg></span>
Loading
</div>
</a>
<button class="wt-btn wt-btn--filled" action-type="primary" type="submit" name="save" id="locale-overlay-save"> Save <div class="wt-spinner wt-spinner--01" role="alert" aria-live="assertive">
<span class="etsy-icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" focusable="false">
<circle fill="transparent" cx="12" cy="12" r="10"></circle>
</svg></span> Loading
</div>
</button>
</div>
</div>
</form>Text Content
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SHOP CONFIDENTLY WITH ETSY'S PURCHASE PROTECTION PROGRAM
Get a full refund if your item isn't as described, arrives damaged or late, or
doesn't arrive at all*.
ETSY PURCHASE PROTECTION
Easily get help in the rare case that something goes wrong when shopping from a
small business.
WHAT'S ELIGIBLE FOR ETSY PURCHASE PROTECTION:
* Your order doesn't match the item description or photos
* Your item arrived damaged
* Your item arrived after the estimated arrival date
* Your item didn't arrive or was lost in the mail
WE’RE READY TO HELP IF SOMETHING GOES WRONG. HERE’S HOW IT WORKS:
1
REACH OUT TO THE SELLER
Send a message to your seller from the ‘Help with order’ page if there’s an
issue. Sellers know their business best—by reaching out to them first they can
try to resolve the issue before Etsy steps in.
2
OPEN A CASE FOR ETSY TO REVIEW
You’ll be eligible to open a case 48 hours after sending the original help
request message and the estimated delivery date window has passed. Once a case
has been opened, Etsy will step in to review the details.
3
WE’LL HELP YOU REACH A RESOLUTION
If your order is eligible for Etsy Purchase Protection, you’ll be refunded for
your purchase. Once the case is closed, you’ll receive an email confirmation.
QUESTIONS? WE'VE GOT ANSWERS.
What's eligible for Etsy Purchase Protection?
The following issues are eligible:
* Your order doesn't match the item description or photos.
* For example, items shouldn't be a different color, size, or material than
what's described or shown in the photos. They also shouldn't have any
missing parts or imperfections that weren't originally noted.
* Your item arrived damaged.
* Your item arrived after the estimated arrival date.
* Your item didn't arrive or was lost in the mail.
You can see the full program details here. Otherwise, all sales are subject to
the seller's return policy. If you're unsatisfied with an order, you may be able
to return or exchange your order depending on the shop's policies. Learn more
about sellers' return policies.
If I place an order using guest checkout, is it eligible for Etsy Purchase
Protection?
If you purchased an item using guest checkout, you'll need to create an Etsy
account to claim the order so it can be eligible for Etsy's Purchase Protection
program. Learn more here.
What does a case mean for a seller?
We understand sometimes things don't go as expected, and the case system is
designed for Etsy to review the situation and do our best to find a resolution
that works for both parties. Occasional cases will not impact the shop.
If you're a seller, you can learn more about the program here.
How do I know if my order is late?
An order is considered late when it arrives after the estimated arrival date
window shown in your order confirmation email. If a qualifying order doesn't
arrive during that window, the order becomes eligible for Etsy Purchase
Protection. Exclusions apply when there are extraordinary events (e.g. natural
disasters, carrier strike, war) outside of the seller's reasonable control.
If you're a seller, you can learn more about the program here.
Find More Answers
*Registered Etsy account required. Exclusions apply. See terms
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Australia
Austria
Belgium
Canada
Canada (French)
Denmark
Finland
France
Germany
Hong Kong
India
Ireland
Israel
Italy
Japan
Mexico
New Zealand
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
The Netherlands
United Kingdom
United States
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PRIVACY SETTINGS
Etsy uses cookies and similar technologies to give you a better experience,
enabling things like:
* basic site functions
* ensuring secure, safe transactions
* secure account login
* remembering account, browser, and regional preferences
* remembering privacy and security settings
* analysing site traffic and usage
* personalized search, content, and recommendations
* helping sellers understand their audience
* showing relevant, targeted ads on and off Etsy
Detailed information can be found in Etsy’s Cookies & Similar Technologies
Policy and our Privacy Policy.
REQUIRED COOKIES & TECHNOLOGIES
Some of the technologies we use are necessary for critical functions like
security and site integrity, account authentication, security and privacy
preferences, internal site usage and maintenance data, and to make the site work
correctly for browsing and transactions.
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PERSONALIZED ADVERTISING
To enable personalized advertising (like interest-based ads), we may share your
data with our marketing and advertising partners using cookies and other
technologies. Those partners may have their own information they’ve collected
about you. Turning off the personalized advertising setting won’t stop you from
seeing Etsy ads, but it may make the ads you see less relevant or more
repetitive.
Personalized advertising may be considered a “sale” or “sharing” of information
under California and other state privacy laws, and you may have a right to opt
out. Turning off personalized advertising allows you to exercise your right to
opt out. Learn more in our Privacy Policy., Help Center, and Cookies & Similar
Technologies Policy.
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