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JIRA SOFTWARE SUPPORT

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 * Set up Jira Software Cloud
   
   Learn how to set up Jira Software Cloud and integrate it with other products
   and applications.

 * Administer company-managed software projects
   
   Learn how to configure your Jira Software Cloud company-managed projects to
   suit your agile development processes.

 * Work in Jira Software Cloud agile projects
   
   Learn how to create, search, and work with issues in software projects,
   manage your profile, and more.

 * Work in Jira Software Cloud team-managed projects
   
   Learn how to get started, enable features, and manage and administer
   team-managed projects.

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   your search results.

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Jira Software Cloud

Documentation

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   Set up Jira Software Cloud
   * 
     Learn how Jira products work
     * What is the Jira family of products?
     * Get started with Jira Software Cloud
     * Administer Jira Software Cloud
     * Use Jira Cloud on Apple and Android devices
     * Get help with Jira Software Cloud
     * Requests feature in Jira Software
     * Requests feature in Jira Software for team-managed projects
   * 
     Use Jira Cloud with other Atlassian products
     * Use Jira Cloud with Atlas
     * Use Jira Cloud with Bitbucket
     * Use Jira Cloud with Confluence
   * 
     Use Jira Cloud with other applications
     * Configure development tools
     * Configure collaboration tools
     * Integrate Jira Cloud and Slack
     * Use Jira Cloud for Sheets
     * Add and manage apps in your toolchain
     * Integrate Jira Cloud with Microsoft Teams
     * Manage work in your project toolchain
     * What is the project toolchain in Jira Software?
   * Setup decisions necessary when connecting Jenkins to Jira Software Cloud
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   Administer company-managed software projects
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     Start a new software project for your team
     * What is a Jira Software project?
     * Create a new project
     * What are the project templates?
     * Edit a project's details
     * What is a board in Jira Software?
     * Create a Scrum board based on projects
     * What are Jira workflows?
     * Switch between projects and boards
     * Copy an existing board
     * Create a board based on filters
     * Create a Kanban board based on projects
     * Example JQL queries for board filters
     * Import data to a software project using a CSV file
   * 
     Learn how company-managed and team-managed projects differ
     * What are team-managed and company-managed projects?
     * Migrate between team-managed and company-managed projects
     * How do features differ based on project types?
     * How do issue types differ based on project type?
     * How do settings differ based on project type?
   * 
     Understand project permissions and roles
     * How do Jira permissions work?
     * View and edit project role permissions
   * 
     Configure a company-managed board
     * What are board filters?
     * Enable ranking
     * Configure columns
     * Use the simplified workflow
     * Configure swimlanes
     * Configure quick filters
     * Customize cards
     * Configure how your board estimates and tracks work
     * Configure the issue detail view
     * Configure working days
     * Change the location of a board
     * Add a sub-filter to a company-managed kanban board
     * Can I use custom fields to track progress of my project?
     * Change board filters for a company-managed board
     * Edit a board filter on a company-managed board
     * How can I track progress of my projects in Jira?
     * Show or hide issues on your board with quick filters
     * What are story points?
     * What are Time estimates (days, hours, minutes)?
     * What is estimation in Jira?
     * What is Issue count?
   * 
     Create and plan work with Scrum and Kanban
     * Use your scrum backlog
     * Use your kanban backlog
     * What is a version?
     * Configure versions in a scrum project
     * Configure versions in a kanban project
     * What is an epic?
     * Manage epics in a scrum project
     * Manage epics in a kanban project
     * Monitor work in a kanban project
     * Link a Confluence page to an epic
   * 
     Coordinate and monitor work with sprints
     * What is a sprint?
     * Start a sprint in company-managed projects
     * Use active sprints
     * Enable parallel sprints
     * Monitor the progress of a sprint
     * Complete a sprint
     * Reopen a sprint
     * Delete a sprint
     * Link a Confluence page to a sprint
     * Add issues to an active sprint
     * Complete parallel sprints
     * Create sprints in company-managed projects
     * Delete a completed sprint in a company-managed project
     * Edit a sprint in a company-managed project
     * Move or transition issues in an active sprint
     * Remove or delete issues from an active sprint
     * Reorder a sprint in a company-managed project
     * View and edit issue details in an active sprint
     * What are parallel sprints?
   * 
     Group and track work with components
     * What are Jira components?
     * What are Compass components?
     * Configure Jira components
     * Configure Compass components
   * 
     Release your team's work in versions
     * Check the progress of a version
     * Use the release page to check the progress of a version
     * Check the release status of a version
     * Release a version
     * Create a version
   * 
     Track and analyze your team's work with reports
     * Generate a report
     * View and understand the burndown chart
     * View and understand the burnup chart or report
     * View and understand the control chart
     * Methods of calculating rolling average on the control chart
     * View and understand the cumulative flow diagram
     * View and understand the epic burndown report
     * View and understand the epic report
     * View and understand the release burndown report
     * View and understand the velocity chart
     * View and understand the version report
     * View and understand the sprint report
     * Plan effectively with your deployment frequency report
     * Print the epic burndown report
     * Strategies to reduce your cycle time
     * Understand the burnup chart
     * Understand the epic burndown report
     * View the Burndown Chart in a company-managed project
     * View the burnup chart or report
     * View the epic burndown report
   * 
     Manage and visualize your project on the timeline view
     * How do I view my project timeline?
     * What does the project timeline show?
     * Project timeline limits in Jira Software
     * What are filters on the timeline?
     * Create issues from the timeline view of your project
     * Schedule parent issues on your timeline
     * Schedule work for kanban teams on your timeline
     * Schedule work for scrum teams on your timeline
     * Enable child-issue planning on the timeline
     * Roll up dates on your timeline
     * How can I plan with releases on my project timeline?
     * Show or hide releases on your project timeline
     * What are dependencies on the project timeline?
     * Show or hide dependencies on your timeline
     * Create or remove dependencies on your timeline
     * What does the progress bar on my timeline show?
     * Enable or disable progress monitor in the project timeline
     * Change color of issue schedule bars on your timeline
     * Change how many completed issues show on your timeline
     * Share a screenshot of your timeline
     * Add your timeline to a Confluence Cloud page
     * Enable and disable the timeline
     * Troubleshoot the timeline for company-managed projects
     * Troubleshoot the timeline for team-managed projects
   * 
     View insights in Jira Software Cloud
     * Manage insights in a company-managed project
     * Understand backlog insights in company-managed projects
     * Understand insights on the board in company-managed projects
     * Configure insight settings in a company-managed project
 * 
   Work in Jira Software Cloud agile projects
   * 
     Create and configure your issues
     * What is an issue?
     * Create an issue and a subtask
     * Create issues using the CSV importer
     * Add files, images, and other content to describe an issue
     * Update an issue's details
     * Configure field layout in the issue view
     * Choose when subtasks and linked issues have a strikethrough
     * Copy an issue layout to other projects
     * Use Atlassian Intelligence to help write or edit content
   * 
     Work on and progress your issues
     * Log time on an issue
     * Estimate an issue
     * Pin a field to the top of an issue
     * Markdown and keyboard shortcuts
     * Flag an issue
     * Rank an issue
     * Schedule an issue
     * Transition an issue
     * 
       Watch, share, and comment on an issue
     * Print issue cards
     * Clone an issue
     * Add an attachment to an issue
     * Delete an attachment on an issue
     * Use custom emojis to help describe an issue
     * Download all attachments in the attachments panel
     * Switch between the strip and list view for attachments
     * Download an attachment from an issue
     * Use the dot menu to work with issues using your keyboard
     * Delete all attachments in the attachments panel
     * Find a field on the issue view
     * Edit issues via the more menu in the backlog
     * How do date and time formats work in the issue view?
     * Insert an attachment already on an issue
     * What are the different types of activity on an issue?
     * Automatically assign issues to people
     * Edit issues in bulk from the backlog
     * Link issues to Compass components
     * Link issues to Jira components
   * 
     Integrate your issues and development tools
     * Link repositories to a project
     * Link your project with Opsgenie
     * Process issues with smart commits
     * Reference issues in your development work
     * View development information for an issue
     * View release information for an issue
   * 
     Work with dashboards in Jira Cloud
     * What is a Jira dashboard?
     * Create and edit dashboards
     * Search for an existing or shared dashboard
     * Add and customize gadgets
     * Set up a wallboard
   * 
     Manage your user profile
     * View and update your profile
     * Allow OAuth access
     * Manage your Jira personal settings
   * 
     Learn about changes coming to your Jira Cloud experience
     * Upcoming changes: Epic link data above the epic level
     * Upcoming changes: 'epic-link' replaced with 'parent'
     * How are usernames changing in Jira Cloud?
   * Connect Jira Service Management services to Jira Software
   * How to work with requests
   * Managing customer requests inside Jira Software
   * 
     Navigate Jira with your keyboard
     * What is the command palette?
     * Commands in the command palette
     * Change the status of an issue with your keyboard
     * Edit the assignee of an issue with your keyboard
     * Search issues, projects, and more with the your keyboard
     * Use keyboard shortcuts
   * Setting up request management for your software project
   * Work suggestions from connected tools
   * 
     Work with security vulnerabilities in Jira
     * Manage security containers in Jira
     * Manage security vulnerabilities in Jira
 * 
   Work in Jira Software Cloud team-managed projects
   * Get started with team-managed projects
   * Add your team to team-managed boards
   * 
     Enable agile features in team-managed projects
     * Enable the backlog
     * Enable sprints
     * Enable estimation
     * Enable and disable project pages
     * Enable releases and versions
     * Enable code
     * Enable reports
     * View and understand the team-managed burnup report
     * Understand the team-managed cumulative flow diagram
     * View and understand the team-managed velocity report
     * View and understand the team-managed sprint burndown chart
     * Enable deployments
     * Enable on-call schedules
     * Specify a date range for your deployments
     * View and understand your cycle time report
     * View and understand your deployment frequency report
     * View and understand your deployment insights
   * 
     Manage and administer team-managed projects
     * Create, edit, and delete team-managed projects
     * Add people to team-managed projects
     * Manage how people access your team-managed project
     * Team-managed project permissions
     * Set up issue types in team-managed projects
     * Customize an issue's fields in team-managed projects
     * Available custom fields for team-managed projects
     * Manage epics in team-managed projects
     * Manage subtasks in team-managed projects
     * Manage custom filters in team-managed projects
     * Add rules to your team-managed board
     * Team-managed board rules
     * Connect your team-managed board with Bitbucket
     * Manage Atlassian Marketplace apps in team-managed projects
     * Add people to Jira Software from Google, Slack, or Microsoft
     * Customize notifications in team-managed projects
   * 
     Manage how work flows in your team-managed project
     * Create, edit and delete statuses in team-managed projects
     * Manage issue transitions in team-managed projects
     * Add or remove workflow rules in team-managed projects
     * Available workflow rules in team-managed projects
     * Create and edit multiple workflows in team-managed projects
     * Best practices for workflows in Jira
     * Group workflow rules to further restrict your transitions
     * Map a workflow with your team
     * Move issues to new statuses while updating your workflow
     * Set up a workflow in a team-managed software project
     * What are the different workflow rule types?
   * 
     Configure columns and statuses in your team-managed project
     * Assign statuses and edit columns in a team-managed project
     * Manage columns and statuses in team-managed projects
   * 
     View and understand insights in team-managed projects
     * Understand insights on the backlog in team-managed projects
     * Understand insights on the board in a team-managed project
     * Configure insight settings in a team-managed project
   * Manage incidents in Jira
   * What is the incidents feature?
 * 
   Search for issues in Jira
   * 
     Search and find your issues
     * Find recent issues
     * Find specific issues
     * Search for issues in a project
     * Search for issues using the text field
     * Navigate to your work
     * Use Atlassian Intelligence to search for issues
     * What is the new Jira issue search experience?
   * 
     Use advanced search with Jira Query Language (JQL)
     * What is advanced search in Jira Cloud?
     * JQL functions
     * JQL fields
     * JQL keywords
     * JQL operators
     * JQL developer status
     * JQL design search
     * Search for custom fields from plans in JQL
     * JQL optimization recommendations
   * 
     Save your search as a filter
     * What is a saved search?
     * Manage filters
   * 
     Work with search results
     * Change the view of search results
     * Edit individual and multiple issues
     * Manage search results
     * Edit multiple issues at the same time
 * 
   Plan and view cross-project work in a plan
   * 
     Get started with plans
     * What are plans in Jira Software Premium?
     * Where do I find plans?
     * Common Jira Software configurations for your plan
     * View a sample plan
     * Create a new plan
     * How do I navigate my plan?
     * Change your plan settings
     * How your plan shows issues on your timeline
     * What do the symbols in your plan mean?
     * What keyboard shortcuts are available in your plan?
     * Add teams and releases to your plan
     * Build out your plan
     * Planning tools in plans
     * Create different views of your plan
     * How Ted uses Plans - scenarios and capacity
     * How Veronica uses Advanced Roadmaps - cross-project planning
   * 
     Configure Jira Software for plans
     * Enable custom fields to use in your plan
     * Configure custom hierarchy levels in your plan
     * Configure Dependencies in Jira for your plan
     * Change financial year dates in your plans
   * 
     Set up your plan and change its settings
     * Add or change issue sources in a plan
     * Set an exclusion rule in your plan
     * Change the number of completed issues in your plan
     * Add and view custom fields in your plan
     * Delete custom fields in your plan
     * Use custom dates in your plan
     * Change estimation units in your plan
     * How your plan handles timezones
     * Use sequential or concurrent dependencies in your plan
     * Types of permissions in your plan
     * Limit who can edit and view your plan
     * Manage inherited permissions in plans
     * Configure the auto-scheduler in your plan
     * Performance recommendations for your plan
     * Delete or archive your plan
     * Duplicate your plan
     * Limitations of team-managed projects in your plan
     * Limits on plan size
   * 
     Manage and edit issues in your plans
     * Create issues in your plan
     * Link issue to a parent in your plan
     * What is issue ranking in your plan?
     * Assign an issue to a team in your plan
     * How your plan handles completed and resolved issues
     * Edit multiple issues in bulk on your plan
     * Track progress using estimates in your plan
     * Track progress using issue count in your plan
     * Troubleshoot missing issues in your plan
   * 
     Estimate and schedule issues in your plans
     * Schedule issues in your plan according to sprints
     * Schedule issues in your plan using start/end dates
     * Schedule issues in your plan according to releases
     * What are roll-ups in my plan?
     * How your plan rolls up dates
     * How your plan rolls up estimates
     * What are partial rollups in your plan?
     * Sprint states in your plan
     * What are external sprints in your plan?
     * Auto-schedule issues on your plan
     * How does the Auto-scheduler in my plan work?
   * 
     Create different planning scenarios in your plans
     * What are scenarios in my plan?
     * Enable and disable scenarios in your plan
     * Create a scenario in your plan
     * Rename, edit, and delete scenarios in your plan
   * 
     Manage capacity in your plans
     * What are capacity and velocity in your plan?
     * Enable capacity planning in your plan
     * How your plan assigns capacity
     * Capacity in scrum vs. kanban teams in your plan
     * Change iteration capacity from your plan
     * Monitor capacity on your plan
   * 
     Manage releases in your plans
     * What are releases in your plan
     * View and edit releases in your plan
     * Create a single-project release in your plan
     * Create a cross-project release in your plan
     * How do single-project and cross-project releases differ?
     * Align cross-project release dates in your plan
     * Track releases in your plan
     * Remove releases in your plan
   * 
     Manage teams in your plan
     * How do I use teams in plans?
     * Create a new team from your plan
     * Make a plan-only team an Atlassian team in your plan
     * View and edit teams in your plan
     * Remove and delete teams from your plan
     * Add an Atlassian team to your plan
     * Associate a team to an issue source in your plan
     * Edit a team’s information in your plan
     * Limitations of teams in open planning sites
     * Use shared teams in your plan
   * 
     View and manage dependencies in your plans
     * What are dependencies in your plan?
     * Add a dependency in your plan
     * View a specific dependency on your plan
     * View all of an issue’s dependencies on your plan
     * Change how your plan displays dependencies
     * Remove a dependency in your plan
     * What is the dependencies view in your plan?
     * Refine the dependencies view of your plan
   * 
     Resolve warnings in your plans
     * Enable warnings in your plan
     * Troubleshoot warnings on your timeline in your plan
     * View the warnings center in your plan
     * What are warnings in your plan?
   * 
     Change how your plan displays your data
     * Add, edit, and remove columns in your plan
     * Filter issues on your plan
     * Add color to issues in your plan
     * Group issues on your plan
     * Search for a specific issue on your plan
     * Change how your plan sorts your issues
     * How your plan sorts issues
     * Preconfigured views in your plan
     * Manage and delete views in your plan
     * Save a new view in your plan
     * Show full hierarchy while filtering issues on your plan
     * What is the list in your plan?
     * What is the summary view of your plan?
   * 
     Review and save changes made in your plans
     * Save changes made in your plan
     * Discard changes made in your plan
     * Filter changes made in your plan
     * Troubleshoot warnings in Review Changes modal
     * Abandon a save in your plan
   * 
     Share and export your plan
     * Embed your plan in a Confluence page
     * Embed your plan on a non-Confluence page
     * Create a direct link to your plan
     * Export your plan data as .csv
     * Create a static image of your plan

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WATCH, SHARE, AND COMMENT ON AN ISSUE

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You'll often be working on Jira issues as part of a team, so it's important you
can share what's happening to keep your team up to date. You'll also need to
keep up with the progress of issues you may not be directly working on. This is
where watching, sharing, and comments come in.


WATCH ISSUES

Watching means you receive notifications when things happen on an issue. For
example, when someone comments on, edits, or transitions the issue, you'll be
notified.

To watch an issue, open it and click the watch icon  at the top right. If you
have permission, the watch icon also lets you view and manage the list of
watchers on the issue. Add watchers to make sure they're informed of important
issue updates.

tip/resting Created with Sketch.

Press W on your keyboard to quickly watch and unwatch issues.






tip/resting Created with Sketch.

You can perform this action with your keyboard via Jira’s command palette. Use
command + K (for Mac) or Ctrl + K (for Windows) to open the command palette
while you’re in Jira. Learn more about Jira’s command palette



What permissions do you need?

To view other users watching or voting for an issue, you need the View Voters
and Watchers and Manage Watcher List project permissions.




AUTOMATIC WATCHING

You can choose whether or not to automatically watch issues you comment on or
update. You can go to Your profile and settings () > Personal settings to see
and set your Watch your issues preference.


VOTE ON ISSUES

You can tell your team you think an issue is important by voting for it. The
more votes an issue has, the more relative importance it has to your team. 

To vote on an issue, open it and click the vote icon at the top right. From
there, you can also see the number of votes on the issue as well as who else has
voted for it.




SHARE ISSUES

The easiest way to share an issue is by grabbing a link to it and sending it
using your favorite messaging app or email. Open an issue you want to share and
hover your pointer over the issue key in the top-left corner (ABC-123, for
example). You'll see a small copy icon pop out, which you can click to copy the
link to the issue.




COMMENT ON ISSUES

Comments can range from simple text updates to let watchers know what's
happening on the issue, to code snippets, images, tables, and more. The editor
converts things like links, code, and markdown on-the-fly, so you can paste in
your content and let the editor do the work.

tip/resting Created with Sketch.

Press M on your keyboard to jump straight into the comment field and start
typing.

Common markdown formatting options:

 * ## for H2 style (we support H2–H5)
 * **bold** for bold
 * *italic* for italic
 * ``` for a code block
 * [this is link text](www.atlassian.com) for this is link text
 * * for bulleted lists (like this one )
 * 1. for numbered lists






MENTION YOUR TEAMMATES

If you need someone to know about a comment, you can mention them in it. Type @
followed by their name, then choose the right person from the list. The person
you mention will be notified about your comment and can quickly jump to the
issue to see what's happening.


APPLY COMMENT PERMISSIONS

If your comment is only meant for a specific Jira group or project role, comment
permissions let you restrict your comments to the appropriate audience. When
writing your comment, click the lock icon under it and choose a Jira group or
project role to restrict it to.



 1. Comment permissions – Choose a group or project role to restrict your
    comment to.


REACT TO COMMENTS 😍

Sometimes there's nothing more to say, and a 👍 or 🔥 to someone else's comment
is all you need. You can quickly react using a popular set of emoji, or use the
full emoji picker for a larger emotional range. 

Click the add reaction  button below a comment to react, and let the commenter
know what you think 😉




LINK TO COMMENTS AND WORK LOG ENTRIES

Save your team time and confusion by copying and pasting links to comments and
work log entries.

To link to comments and work entries:

 1. View an issue.
 2. Hover over a comment or work entry.
 3. Click copy ().
 4. Paste the link to your team.
    


SORT ACTIVITY BY NEWEST OR OLDEST FIRST

You can read an issue starting from either its earliest activity or its latest.
Depending on the type of issue, one of them might give you more context than the
other, but you can switch between the two at any time.

To sort activity by newest or oldest first:

 1. View an issue.
 2. Scroll down to the Activity section.
 3. Select Oldest first or Newest first.
 4. Select how you want your comments, history, and work log entries sorted.

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ADDITIONAL HELP

Ask the Community
 * Work on and progress your issues
 * Show more
 * Schedule an issue
 * Transition an issue

 * Watch, share, and comment on an issue

 * Print issue cards
 * Clone an issue
 * Show more

On this pageWatch issuesAutomatic watchingVote on issuesShare issuesComment on
issuesMention your teammatesApply comment permissionsReact to comments 😍Link to
comments and work log entriesSort activity by newest or oldest first
CommunityQuestions, discussions, and articles
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