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2606:4700:4400::6812:287a  Public Scan

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Effective URL: https://www.kainos.com/insights/webinars/webinar-elevate-customer-experience-in-claims-with-generative-ai?utm_source=Fe...
Submission: On February 16 via api from US — Scanned from DE

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WEBINAR: ELEVATE CUSTOMER EXPERIENCE IN CLAIMS WITH GENERATIVE AI


Home · Insights · Webinar: Elevate customer experience in claims with generative
AI
Date posted
11 January 2024
Watch time
25 minutes

Customer experience is essential for overall attraction and retention, insurers
must innovate to keep up with evolving customer expectations. The claims process
signifies a ‘make or break’ moment for customer experience and is a key factor
in insurance customer satisfaction and retention.

In this webinar Kainos and Microsoft both discuss and demonstrate how generative
AI can improve customer experience in use cases across the claims lifecycle such
as:

 * Distilling and comparing complex documentation
 * Providing a personalised experience to customers

Watch the webinar below:

Click for sound





24:23





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