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PRIVACY AND COOKIE STATEMENT
PRIVACY STATEMENT
19 Dec 2022
First things first – your privacy is important to us. That might be the kind of
thing all these notices say, but we mean it. You place your trust in us by using
Booking.com services and we value that trust. That means we’re committed to
protecting and safeguarding your personal data. We act in our customers’ best
interest and we are transparent about the processing of your personal data.
This document (‘this Privacy Statement’ or ‘our Privacy Statement’) describes
how we use and process your personal data, provided in a readable and
transparent manner. It also tells you what rights you can exercise in relation
to your personal data and how you can contact us. Please also read our Cookie
Statement, which tells you how Booking.com uses cookies and other similar
tracking technologies.
If you’ve used us before, you know that Booking.com offers online travel-related
services through our own websites and mobile apps, as well as other online
platforms such as partners’ websites and social media. We’d like to point out
that all the information you are about to read, generally applies to not one,
not two, but all of these platforms.
In fact, this single privacy statement applies to any kind of customer
information we collect through all of the above platforms or by any other means
connected to these platforms (such as when you contact our customer service team
by email).
If you are one of our business partners, make sure to also check out our Privacy
Statement for Business Partners to understand how personal data is further
processed as part of the business relationship.
We might amend this Privacy Statement from time to time, so we recommend you
visit this page occasionally to make sure you know where you stand. If we make
any updates to this Privacy Statement that will impact you significantly, we’ll
notify you about the changes before any new activities begin.
TERMS WE USE IN THIS PRIVACY STATEMENT
'Trip' means the various different travel products and services that can be
ordered, acquired, purchased, bought, paid, rented, provided, reserved,
combined, or consummated by you from the Trip Provider.
'Trip Provider' means the provider of accommodation (e.g. hotel, motel,
apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums,
sightseeing tours), transportation provider (e.g. car rentals, cruises, rail,
airport rides, coach tours, transfers), tour operators, travel insurances and
any other travel or related product or service as from time to time available
for Trip Reservation on the platform.
'Trip Service' means the online purchase, order, (facilitated) payment or
reservation service as offered or enabled by Booking.com in respect of various
products and services as from time to time made available by Trip Providers on
the platform.
'Trip Reservation' means the order, purchase, payment, booking or reservation of
a Trip.
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WHAT KIND OF PERSONAL DATA DOES BOOKING.COM COLLECT?
We can’t help you book the perfect Trip without information, so when you use our
services there are certain things we ask for. This is typically routine
information – your name, preferred contact details, the names of the people
travelling with you and your payment information. You might also decide to
submit additional information related to your upcoming Trip (for example, your
anticipated arrival time).
In addition to this, we also collect information from the computer, phone,
tablet or other device you use to access our services. This includes the IP
address, the browser you’re using and your language settings. There are also
situations in which we receive information about you from others or when we
automatically collect other information.
This is the general overview but if you’d like to know more about the
information we collect, we go into more detail below.
Read more about the personal data we collect
WHY DOES BOOKING.COM COLLECT AND USE YOUR PERSONAL DATA?
The main reason we ask you for personal details is to help you organise your
online Trip Reservations and ensure you get the best service possible.
We also use your personal data to contact you about the latest deals, special
offers and other products or services we think you might be interested in. There
are other uses, too. If you’d like to find out what they are, read on for a more
detailed explanation.
Read more about why Booking.com collects your data
HOW DOES BOOKING.COM SHARE YOUR DATA WITH THIRD PARTIES?
There are different parties integrated into Booking.com’s services, in various
ways and for various reasons. The primary reason we share your data is to supply
the Trip Provider with the relevant information to complete your Trip
Reservation.
We also involve other parties to provide you with the Booking.com services. This
includes, for example, financial institutions, advertisers, subsidiaries of the
Booking.com corporate group and the other companies that form the Booking
Holdings Inc. corporate group. Or, in some cases, if we’re required to by law,
we might share your data with governmental or other authorities
Below, we go into more detail about how the information you share with us is
used and exchanged with these parties.
Read more about how data is shared with third parties
HOW IS YOUR PERSONAL DATA SHARED WITHIN THE BOOKING HOLDINGS INC. CORPORATE
GROUP?
Booking.com is part of the Booking Holdings Inc. corporate group. Read on to
find out more about how your data may be shared within the Booking Holdings Inc.
corporate group.
Read more about data within Booking Holdings Inc.
HOW IS YOUR PERSONAL DATA SHARED AND FURTHER PROCESSED FOR GROUND TRANSPORT
SERVICES?
Booking.com and Rentalcars.com – also part of the Booking Holdings Inc. group of
companies – jointly use your data to offer you ground transport services via the
Booking.com websites and apps (such as cars.booking.com or taxi.booking.com).
Read more to understand the scope and limited nature of our joint
responsibility.
Read more about data and our ground transport services
HOW IS YOUR PERSONAL DATA SHARED AND FURTHER PROCESSED FOR INSURANCE SERVICES?
We work with different parties when offering insurance services. Follow the link
below to understand how your data is used and shared for insurance purposes and
learn about the responsibilities of the parties involved.
Read more about data and insurance products and services
HOW DOES BOOKING.COM PROCESS COMMUNICATIONS THAT YOU AND YOUR TRIP PROVIDER MAY
SEND VIA BOOKING.COM?
Booking.com can help you and Trip Providers exchange information or requests
about services and existing Trip Reservations, through the Booking.com platform.
If you want to find out more about how Booking.com receives and handles these
communications, read on here.
Read more about how these communications are processed
HOW DOES BOOKING.COM MAKE USE OF MOBILE DEVICES?
We offer free apps, through which we also collect and process personal data.
This works in much the same way as our website, but they also allow you to
benefit from the location services available on your mobile device(s).
Read more about how we use data from mobile devices
HOW DOES BOOKING.COM MAKE USE OF SOCIAL MEDIA?
The use of social media may be integrated into Booking.com services in various
ways. These will involve us collecting some of your personal data or the social
media provider receiving some of your information. If you’d like to learn more
about how this information is used and exchanged, read on.
Read more about how we use social media data
WHAT SECURITY AND RETENTION PROCEDURES DOES BOOKING.COM PUT IN PLACE TO
SAFEGUARD YOUR PERSONAL DATA?
We have implemented a range of procedures to prevent unauthorised access to, and
the misuse of, personal data that we process.
Read more about security and retention procedures
HOW DOES BOOKING.COM TREAT PERSONAL DATA BELONGING TO CHILDREN?
Unless indicated otherwise, Booking.com is a service you are only allowed to use
if you are over 16 years of age. We only process information about children with
the consent of their parents or legal guardians, or when the information is
shared with us by the parents or legal guardians themselves.
Read more about the personal data of under 16s
HOW CAN YOU CONTROL THE PERSONAL DATA YOU’VE GIVEN TO BOOKING.COM?
Among others, you have the right to review the personal data we keep about you
at any time and request access to or deletion of your personal data by
submitting this form. If you want to find out more about your rights to control
your personal data, read on.
Read more about how you can control your personal data
WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA ON THE BOOKING.COM
WEBSITE AND APPS?
Booking.com B.V., located in Amsterdam, The Netherlands, controls the processing
of personal data for the provision of its services. That includes its websites
and mobile apps, except for some exceptions that are clarified in this privacy
statement.
Read more about Booking.com B.V.'s responsibility for personal data
COUNTRY-SPECIFIC PROVISIONS
Depending on the law that applies to you, we may be required to provide some
additional information. If applicable, you will find additional information for
your country or region below.
Read more about country-specific provisions
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WHAT KIND OF PERSONAL DATA DOES BOOKING.COM COLLECT?
OK, so you’re looking for some more in-depth information. Here’s a closer look
at what we collect.
PERSONAL DATA YOU GIVE TO US.
Booking.com collects and uses information you provide to us. When you make a
Trip Reservation, you are (at a minimum) asked for your name and email address.
Depending on the Trip Reservation, we may also ask for your home address,
telephone number, payment information, date of birth, current location (in the
case of on-demand services), the names of the people travelling with you and any
preferences you might have for your Trip (such as dietary or accessibility
requirements). In some cases you may also be able to check-in online with the
Trip Provider, for which we will ask you to share passport information or a
driving licence and signatures.
If you need to get in touch with our customer service team, contact your Trip
Provider through us, or reach out to us in a different way (such as social media
or via a chatbot) we’ll collect information from you there, too. This applies
whether you are contacting us with feedback or asking for help using our
services.
You might also be invited to write reviews to help inform others about the
experiences you had on your Trip. When you write a review on the Booking.com
platform, we’ll collect any information you’ve included, along with your display
name and avatar (if you choose one).
There are other instances where you’ll provide us with information, as well. For
example, if you’re browsing with your mobile device, you can decide to allow
Booking.com to see your current location or grant us access to some contact
details. This helps us to give you the best possible service and experience by,
for example, showing you our city guides, suggesting the nearest restaurants or
attractions to your location or making other recommendations.
If you create a user account, we’ll also store your personal settings, uploaded
photos, and reviews of previous bookings there. This saved data can be used to
help you plan and manage future Trip Reservations or benefit from other features
only available to account holders (such as incentives or other benefits).
You can also choose to add details from your identification documents to your
user accounts, so that you don’t have to submit this information for each
individual Trip Reservation.
We may offer you referral programs or sweepstakes, and participating in these
will mean providing us with relevant personal data.
PERSONAL DATA YOU GIVE US ABOUT OTHERS.
If you have a Booking.com for Business account, you can keep an address book
there to make it easier to plan and manage business travel arrangements for
others.
In some cases, you might use Booking.com to share information with others. This
can take the form of sharing a wishlist, taking part in a travel community or
participating in a referral programme, as described when you use the relevant
feature.
At this point, we have to make it clear that it’s your responsibility to ensure
that the person or people you have provided personal data about are aware that
you’ve done so, and that they have understood and accepted how Booking.com uses
their information (as described in this Privacy Statement).
PERSONAL DATA WE COLLECT AUTOMATICALLY.
Whether or not you end up making a Trip Reservation, when you visit our websites
or apps we automatically collect certain information. This includes your IP
address, the date and time you accessed our services, and information about your
computer’s hardware and software (such as the operating system, the internet
browser used, software/application version data and your language settings). We
also collect information about clicks and which pages have been shown to you.
If you’re using a mobile device, we collect data that identifies the device, as
well as data about your device-specific settings and characteristics, app
crashes and other system activity. When you make a Trip Reservation using this
kind of device, our system registers how you made your reservation (on which
website), and/or which site you came from when you entered the Booking.com
website or app.
PERSONAL DATA WE RECEIVE FROM OTHER SOURCES.
It’s not just the things you tell us, though – we may also receive information
about you from other sources. These include business partners, such as affiliate
partners, subsidiaries of the Booking.com corporate group, other companies in
the Booking Holdings Inc. corporate group and other independent third parties.
Anything we receive from these partners may be combined with information
provided by you. For example, Booking.com Trip Reservation services are not only
made available via Booking.com and the Booking.com apps, but are also integrated
into services of affiliate partners you can find online. When you use any of
these services, you provide the reservation details to our business partners who
then forward your details to us.
We also integrate with third party service providers to facilitate payments
between you and Trip Providers. These service providers share payment
information so we can administer and handle your Trip Reservation, making sure
everything goes as smoothly as possible for you.
Additionally, we collect information in the regrettable case that we receive a
complaint about you from a Trip Provider, for example in the case of misconduct.
Another way we might receive data about you, is through the communication
services integrated into our platforms. These communication services offer you a
way to contact theTrip Provider you’ve booked with to discuss your stay. In some
cases, we receive metadata about these communication activities (such as who you
are, where you called from, and the date and length of the call).
We may also receive information about you in order to show you more relevant
ads, such as the additional cookie data Booking.com social media partners make
available to us. Please read the section Why does Booking.com collect and use
your personal data? for more information.
When you link your Booking.com user account to your social media account, you
might trigger exchanges of data between Booking.com and that social media
provider. You can always choose not to share that data.
Trip Providers may share information about you with Booking.com, too. This could
happen if you have support questions about a pending Trip Reservation, or if
disputes or other issues arise about a Trip Reservation.
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WHY DOES BOOKING.COM COLLECT AND USE YOUR PERSONAL DATA?
We use the information collected about you for a variety of purposes. Your
personal data may be used in the following ways:
1. Trip Reservations: First and foremost, we use your personal data to
complete and administer your online Trip Reservation – which is essential
for us to provide this service for you. This includes sending you
communications that relate to your Trip Reservation, such as confirmations
(including, where applicable, providing you with a proof of purchase and/or
payment), modifications and reminders. In some cases, this may also include
processing your personal data to enable online check-in with the Trip
Provider or processing personal data in relation to possible damage
deposits.
2. Customer service: We provide international customer service from our local
offices in more than 20 languages, and we’re here to help 24 hours a day, 7
days a week. Sharing relevant details, such as reservation information or
information about your user account with our global customer service staff
allows us to respond when you need us. This includes helping you to contact
the right Trip Provider and responding to any questions you might have
about your Trip Reservation (or any other queries, for that matter).
3. Account facilities: Booking.com users can create an account on our website
or apps. We use the information you give us to administer this account,
allowing you to do a number of useful things. You can manage your Trip
Reservations, take advantage of special offers, make future Trip
Reservations easily and manage your personal settings.
Managing personal settings gives you the ability to keep and share lists,
share photos, easily see Trip Services you’ve searched for and check
travel-related information you’ve provided. You can also see any reviews
you’ve written.
If you want to, you can share certain information as part of your user
account, by creating a public profile under your own first name or a screen
name you choose.
If you’re a Booking.com for Business account holder, you can also save
contact details under that account, manage business reservations and link
other account holders to the same Booking.com for Business account.
4. Online groups: We give account holders the chance to connect and interact
with each other through online groups or forums, such as travel
communities.
5. Marketing activities: We use your information for marketing activities.
These activities include:
1. Using your contact information to send you regular news about
travel-related products and services. You can unsubscribe from email
marketing communications quickly, easily and at any time. All you need
to do is click on the ‘Unsubscribe’ link included in each newsletter or
other communication, or manage your preferences via your account
settings.
2. Based on your information, individualised offers might be shown to you
on the Booking.com website, in mobile apps or on third-party
websites/apps (including social media sites) and the content of the site
displayed to you might be personalised. These could be offers that you
can book directly on the Booking.com website, on co-branded sites, or
other third-party offers or products we think you might find
interesting.
3. When you participate in other promotional activities (such as
sweepstakes, referral programmes or competitions), only relevant
information will be used to administer these promotions.
6. Communicating with you: There might be other times when we get in touch,
including by email, by chatbot, by post, by phone or by texting you. Which
method we choose depends on the contact information you’ve previously
shared.
We process the communications you send to us. There could be a number of
reasons for this, including:
1. Responding to and handling any requests you or your booked Trip Provider
have made. Booking.com also offers customers and Trip Providers various
ways to exchange information, requests and comments about Trip Providers
and existing Trip Reservations via Booking.com. For more information,
read the section titled ‘How does Booking.com process communications
that you and your Trip Provider send through Booking.com?’.
2. If you have started but not finished a Trip Reservation online, we might
contact you to invite you to continue with your reservation. We believe
that this additional service benefits you as it allows you to pick up
the process where you left off without having to search for a Trip
Provider or fill in your reservation details again.
3. When you use our services, we might send you a questionnaire or invite
you to provide a review about your experience with Booking.com or the
Trip Provider.
4. We also send you other material related to your Trip Reservations, such
as how to contact Booking.com if you need assistance while you’re away,
and information that we feel might be useful to you in planning or
getting the best out of your Trip. We might also send you material
related to upcoming Trip Reservations or a summary of previous Trip
Reservations you made through Booking.com.
5. Even if you don’t have an upcoming Trip Reservation, we may still need
to send you other administrative messages, which could include security
alerts.
6. In case of misconduct, we may send you a notice and/or warning.
7. Market research: We sometimes invite our customers to take part in market
research. Please see the information that accompanies this kind of
invitation to understand what personal data will be collected and how that
data is used.
8. Improving our services: We also use personal data for analytical purposes
and product improvement. This is part of our commitment to making our
services better and enhancing the user experience.
In this case, we use data for testing and troubleshooting purposes, as well
as to generate statistics about our business. The main goal here is to get
insights into how our services perform, how they are used, and ultimately
to optimise and customise our website and apps, making them easier and more
meaningful to use. As much as possible, we strive to use anonymised and
de-identified personal data for this analytical work.
9. Providing the best price applicable to you, depending on where you are
based: When you search our apps or website, for example to find an
accommodation, a rental car or a flight, we process your IP address to
confirm whether you are in the European Economic Area (EEA) or in another
country. We do this to offer you the best price for the region (EEA) or
country (non-EEA) where you are based.
10. Customer reviews and other destination-related information: During and
after your Trip, we might invite you to submit a review. We can also make
it possible for the people you’re travelling with or whom you’ve booked a
reservation for to do this instead. This invite asks for information about
the Trip Provider or the destination.
If you have a Booking.com account, you can choose to display a screen name
next to your review, instead of your real name. If you’d like to set a
screen name, you can do that in your account settings. Adding an avatar is
also possible.
By completing a review, you’re agreeing that it can be displayed (as
described in detail in our Terms and Conditions) on, for example, the
relevant Trip Provider information page on our websites, on our mobile
apps, on our social media accounts and social media apps, or on the online
platform of the relevant Trip Provider or business partner’s website. This
is to inform other travellers about the quality of the Trip Service you
used, the destination you have chosen or any other experiences you choose
to share.
11. Call monitoring: When you make calls to our customer service team,
Booking.com uses an automated telephone number detection system to match
your telephone number to your existing reservations. This can help save
time for both you and our customer service staff. However, our customer
service staff may still ask for authentication, which helps to keep your
reservation details confidential.
During calls with our customer service team, live listening might be
carried out or calls might be recorded for quality control and training
purposes. This includes the usage of the recordings for the handling of
complaints, legal claims and for fraud detection.
We do not record all calls. In the case that a call is recorded, each
recording is kept for a limited amount of time before being automatically
deleted. This is unless we have determined that it’s necessary to keep the
recording for fraud investigation or legal purposes. You can read more
about this below.
12. Promotion of a safe and trustworthy service: To create a trustworthy
environment for you, the people you bring with you on your Trip,
Booking.com’s business partners and our Trip Providers, we continuously
analyse and use certain personal data to detect and prevent fraud and other
illegal or unwanted activities.
Similarly, we use personal data for risk assessment and security purposes,
including when you report a safety concern, or for the authentication of
users and reservations. When we do this we may have to stop or put certain
Trip Reservations on hold until we’ve finished our assessment.
13. Legal purposes: Finally, in certain cases, we may need to use your
information to handle and resolve legal claims and disputes, for regulatory
investigations and compliance, to enforce the Booking.com online
reservation service terms of use or to comply with lawful requests from law
enforcement.
Providing your personal data to Booking.com is voluntary. However, we may
only be able to provide you with certain services if we can collect some
personal data. For instance, we can’t process your Trip Reservation if we
don’t collect your name and contact details.
If we use automation to process personal data which produces legal effects
or similarly significantly affects you, we’ll always implement the
necessary measures to safeguard your rights and freedoms. This includes the
right to obtain human intervention.
TO PROCESS YOUR PERSONAL DATA AS DESCRIBED ABOVE, WE RELY ON THE FOLLOWING LEGAL
BASES:
As applicable, for purpose A and B, Booking.com relies on the legal basis that
the processing of personal data is necessary for the performance of a contract,
specifically to finalise and administer your Trip Reservation.
If the required personal data is not provided, Booking.com cannot finalise the
Trip Reservation, nor can we provide customer service. In view of purposes C to
L, Booking.com relies on its (or third parties’) legitimate interest, to provide
and improve services and to prevent fraud and other illegal acts (as set out
more specifically under C to L).
When using personal data to serve Booking.com’s or a third party's legitimate
interest, Booking.com will always balance your rights and interests in the
protection of your personal data against Booking.com’s rights and interests or
those of the third party. For purposes M, Booking.com also relies, where
applicable, on compliance with legal obligations (such as lawful law enforcement
requests).
Finally, where needed under applicable law, Booking.com will obtain your consent
prior to processing your personal data, including for email marketing purposes
or as otherwise required by law.
If you wish to object to the processing set out under C to L and no opt-out
mechanism is available to you directly (for example, in your account settings),
please contact us at dataprotectionoffice@booking.com.
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HOW DOES BOOKING.COM SHARE YOUR DATA WITH THIRD PARTIES?
In certain circumstances, we’ll share your personal data with third parties.
These third parties include:
1. The Trip Provider you booked: In order to complete your Trip Reservation, we
transfer relevant reservation details to the Trip Provider you have booked.
This is one of the most essential things we do for you.
Depending on the Trip Reservation and the Trip Provider, the details we
share can include your name, contact and payment details, the names of the
people accompanying you and any other information or preferences you
specified when you made your Trip Reservation.
In certain cases, we also provide some additional historical information
about you to the Trip Provider. This includes whether you’ve already booked
with them in the past, the number of completed bookings you’ve made with
Booking.com, a confirmation that no misconduct has been reported about you,
the percentage of bookings you’ve cancelled in the past or whether you’ve
given reviews about past bookings.
If you have a query about your Trip, we may contact the Trip Provider to
handle your request. Unless payment is made during the booking process, via
the Booking.com website, we will forward your credit card details to the
booked Trip Provider for further handling (assuming you’ve provided us with
those details).
In cases of Trip Reservation-related claims or disputes, we may provide the
Trip Provider with your contact details and other information about the
booking process, as needed to resolve the situation. This can include, but
might not be limited to, your email address and a copy of your reservation
confirmation as proof that a Trip Reservation was made or to confirm reasons
for cancellation.
For completeness, Trip Providers will further process your personal data
outside of the control of Booking.com. Trip Providers may also ask for
additional personal data, for instance to provide additional services, or to
comply with local restrictions. If available, please read the Privacy
Statement of the Trip Provider to understand how they process your personal
data.
2. Connectivity Providers: Please note that certain Trip Providers may need us
to share your personal data with a contracted Connectivity Provider in order
to be able to finalise and administer your reservation. Connectivity
providers act on behalf of Trip Providers and help them to manage their
reservations.
3. Your local Booking.com office: To support the use of Booking.com services,
your details may be shared with subsidiaries of the Booking.com corporate
group, including for customer service. To find out more about the
Booking.com corporate group, visit About Booking.com.
4. Third-party service providers: We use service providers from outside of the
Booking.com corporate group to support us in providing our services. These
include:
* Customer support
* Market research
* Fraud detection and prevention (including anti-fraud screening)
* Insurance claims
* Payment
We use third parties to process payments, handle chargebacks or provide
billing collection services. When a chargeback is requested for your Trip
Reservation, either by you or by the holder of the credit card used to
make your reservation, we need to share certain reservation details with
the payment service provider and the relevant financial institution so
they can handle the chargeback. This may also include a copy of your
reservation confirmation or the IP address used to make your reservation.
We may share information with relevant financial institutions, if we
consider it strictly necessary for fraud detection and prevention
purposes.
When a chargeback is requested for your Trip Reservation, either by you or
by the holder of the credit card used to make your reservation, we need to
share certain reservation details with the payment service provider and
the relevant financial institution so they can handle the chargeback. This
may also include a copy of your reservation confirmation or the IP address
used to make your reservation.
We may also share information with relevant financial institutions, if we
consider it strictly necessary for fraud detection and prevention
purposes.
* Marketing services
We share personal data with advertising partners, including your email
address, IP address and telephone number, as part of marketing Booking.com
services via third parties (to ensure that relevant advertisements are
shown to the right audience). We use techniques such as hashing to enable
the matching of your email address, IP address and/or telephone number
with an existing customer database, to prevent this data from being used
for other purposes. For information on other personalised advertisements
and your choices, please read our Cookie Statement.
* Advertising partners
We use advertising partners, such as metasearch providers, to allow you to
compare our offers with offers from other Online Travel Agencies (OTAs).
When you make a reservation on Booking.com after using an advertising
partner, we will send the details of the reservation that you made on
Booking.com to that partner.
5. Other professional third parties: In certain cases (such as disputes or
legal claims or as part of auditing activities), we may need to share your
personal data with professional advisors. These advisors include parties
such as law firms or auditors. We only share your personal data to the
extent that is necessary and such third parties process this data in line
with their own professional obligations.
6. Competent authorities: We disclose personal data to law enforcement to the
extent that it is required by law or is strictly necessary for the
prevention, detection or prosecution of criminal acts and fraud, or if we
are otherwise legally obligated to do so. We may need to further disclose
personal data to competent authorities to comply with a legal obligation
(for instance, under short term rental laws), to protect and defend our
rights or properties, or the rights and properties of our business partners.
7. Business partners: We work with many business partners around the world.
These business partners distribute and advertise Booking.com services,
including the services and products of our Trip Providers.
When you make a reservation on one of our business partners’ websites or
apps, certain personal data that you give them, such as your name and email
address, your address, payment details and other relevant information, will
be forwarded to us to finalise and manage your Trip Reservation.
If customer service is provided by the business partner, Booking.com will
share relevant reservation details with them (as and when needed) in order
to provide you with appropriate and efficient support.
When you make a reservation through one of our business partners’ websites,
the business partners can receive certain parts of your personal data
related to the specific reservation and your interactions on these partner
websites. This is for their commercial purposes.
When you make a reservation on a business partners’ website, please also
take the time to read their privacy notice if you’d like to understand how
they process your personal data.
For fraud detection and prevention purposes, we may also exchange
information about our users with business partners – but only when strictly
necessary.
If an insurance claim is made, concerning you and a Trip Provider, we may
provide the necessary data (including personal data) to the insurance
company for further processing.
* Partner Offer: We may present you with a ‘Partner Offer’. When you book a
stay marked ‘Partner Offer’, your reservation will be facilitated by a
Trip Provider who is separate from the accommodation you’re booking. As
part of the reservation process, we’ll need to share some relevant
personal data with this business partner.
If you book a Partner Offer, please review the information provided in the
booking process or check your reservation confirmation for more
information about the Trip Provider and how they will further process your
personal data.
8. The Booking Holdings Inc. corporate group: Read about how we share your
personal data with the Booking Holdings Inc. corporate group.
Booking.com is a global business. The data that we collect from you, as
described in this Privacy Statement, could be made accessible from, transferred
to or stored in countries which may not have the same data protection laws as
the country in which you initially provided the information. In such cases, we
will protect your data as described in this Privacy Statement.
This may also be applicable if you are in the European Economic Area (EEA).
Countries your data may be transferred to may not have laws that provide the
same level of protection for your personal data as laws within the EEA. Where
this is the case, we will put appropriate safeguards in place to make sure that
these transfers comply with European privacy law.
In particular, when your data is transferred to third-party service providers,
we establish and implement appropriate contractual, organisational and technical
measures with them. This is done by putting in place Standard Contractual
Clauses as approved by the European Commission, by examining the countries to
which the data may be transferred, and by imposing specific technical and
organisational security measures.
In certain specific cases, we transfer your data outside the EEA because it is
in your interest or is necessary to conclude or perform the contract we have
with you. For instance, when you make a reservation on Booking.com or through a
business partner, we might need to transfer your data to a Trip Provider or
business partner who is located outside the EEA.
You can ask us to see a copy of our implemented safeguards (where possible) by
contacting us at dataprotectionoffice@booking.com.
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HOW IS YOUR PERSONAL DATA SHARED WITHIN THE BOOKING HOLDINGS INC. CORPORATE
GROUP?
Booking.com is part of the Booking Holdings Inc. corporate group. More
information is available at Bookingholdings.com.
We may receive personal data about you from other companies in the Booking
Holdings Inc. corporate group, or share your personal data with them, for the
following purposes:
1. To provide services (including to make, administer and manage reservations
or handle payments)
2. To provide customer service
3. To detect, prevent and investigate fraudulent, other illegal activities and
data breaches
4. For analytical and product improvement purposes
5. To provide personalised offers or send you marketing with your consent or as
otherwise permitted by applicable law
6. For hosting, technical support, overall maintenance and maintaining security
of such shared data
7. To ensure compliance with applicable laws
As applicable and unless indicated otherwise, for purposes A to F, Booking.com
relies on its legitimate interests to share and receive personal data. For
purpose G, Booking.com relies, where applicable, on compliance with legal
obligations (such as lawful law enforcement requests).
For example, Booking.com works closely with Rentalcars.com to offer ground
transport services to customers. Please read How is your personal data shared
and further processed for ground transport services? for more information.
All companies within the Booking Holdings Inc. group of companies may need to
exchange personal customer data to ensure all users are protected from
fraudulent activities on its online platforms.
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HOW IS YOUR PERSONAL DATA SHARED AND FURTHER PROCESSED FOR GROUND TRANSPORT
SERVICES?
Booking.com Transport Limited, trading as Rentalcars.com, is a private limited
liability company, incorporated under the laws of the United Kingdom with
offices at 100 New Bridge Street, London, EC4V 6JA.
Booking.com and Rentalcars.com (both part of the Booking Holdings Inc. group of
companies) work together closely to offer you ground transport services via
Booking.com websites and apps, such as cars.booking.com or taxi.booking.com.
The ground transportation services offered by Booking.com websites and apps are
operated by Rentalcars.com, under the Booking.com brand. This means that when
you're booking or browsing for ground transport services via the app or website,
Booking.com and Rentalcars.com are collectively responsible for the collection
and use of your personal data.
In addition to the data we process to allow you to search for ground transport
services and make your booking, Booking.com and Rentalcars.com can also use your
personal data independently. This is in line with the purposes set out in this
Privacy Statement and the Rentalcars.com Privacy Notice.
For further information about the relationship between Booking.com and
Rentalcars.com, and to exercise your rights regarding your personal data that is
collected via the Booking.com websites and apps, please feel free to contact
Booking.com at any time. You can do this via the email address under 'Who is
responsible for the processing of personal data via Booking.com and how to
contact us?'.
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HOW IS YOUR PERSONAL DATA SHARED AND FURTHER PROCESSED FOR INSURANCE SERVICES?
Booking.com Distribution B.V. is a sister company of Booking.com with registered
offices at 597 Herengracht, 1017 CE Amsterdam, The Netherlands. Booking.com and
Booking.com Distribution B.V. work closely together to offer customers different
insurance products and services for Trip Reservations, for example room
cancellation insurance.
The offering of insurance can involve multiple parties, such as intermediaries,
underwriters, and other agents. Where Booking.com Distribution B.V. is involved,
it will act as the intermediary and authorised agent or appointed representative
(depending on the jurisdiction) on behalf of the insurer, by offering insurance
products and services to Booking.com customers.
Please review the information provided during the booking process for more
information about Booking.com Distribution B.V and the parties who work together
with Booking.com to offer you these products and services. The details of the
insurer will be visible in the insurance policy and related documentation
provided to you.
When offering insurance, Booking.com and Booking.com Distribution B.V. may have
to use and share personal data that is relevant to the insurance product. This
data relates to you as a potential or actual policyholder, the beneficiaries
under a policy, family members, claimants and other parties involved in a claim:
* To provide offers, arrange insurance cover and handle insurance claims, some
personal data, provided to us during the booking process, (‘General Order
Data’) may have to be shared with Booking.com Distribution B.V.. You may also
be asked to provide additional information, such as names of family members
or other beneficiaries or details about a claim (‘Insurance-Specific Data’).
* If you make a claim under an insurance policy, this claim may be directly
handled by the insurer. This means that you may be asked to provide personal
data in order to submit the claim directly to them. The insurer will inform
you accordingly at the point of collection of your information. When your
claim is handled by the insurer, Booking.com may receive information about
the status of your claim in order to provide you with customer support
services.
When Booking.com Distribution B.V. acts as an intermediary for insurance
products and services via Booking.com, the two companies are jointly responsible
for the collection of Insurance-Specific Data and its transmission from
Booking.com to Booking.com Distribution B.V. However, Booking.com Distribution
B.V. acts as the sole controller for any processing outside of the Booking.com
B.V. systems. Any personal data collected by Booking.com for insurance purposes
will be processed as set out in this Privacy Statement.
For further information about the relationship between Booking.com and
Booking.com Distribution B.V., and to exercise your rights regarding personal
data that is collected via the Booking.com website and apps, please contact us.
HOW DOES BOOKING.COM PROCESS COMMUNICATIONS THAT YOU AND YOUR BOOKED TRIP
PROVIDER MAY SEND VIA BOOKING.COM?
Booking.com can offer you and Trip Providers various ways to communicate about
the Trip Services and existing Trip Reservations, directing the communications
via Booking.com. This also allows you and your Trip Provider to contact
Booking.com with questions about your Trip Reservation through the website, our
apps and the other channels that we make available.
Booking.com accesses communications and may use automated systems to review,
scan, and analyse communications for the following reasons:
* Security purposes
* Fraud prevention
* Compliance with legal and regulatory requirements
* Investigations of potential misconduct
* Product development and improvement
* Research
* Customer engagement (including to provide you with information and offers
that we believe may be of interest to you)
* Customer or technical support
We reserve the right to review or block the delivery of communications that we,
in our sole discretion, believe might contain malicious content or spam, or pose
a risk to you, Trip Providers, Booking.com or others.
All communications sent or received using Booking.com communication tools will
be received and stored by Booking.com. Trip Providers and Business partners
you’ve booked a Trip Reservation through might also choose to communicate with
you directly by email or through other channels that Booking.com does not
control.
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HOW DOES BOOKING.COM MAKE USE OF MOBILE DEVICES?
We offer free apps for a range of different mobile devices, as well as versions
of our regular website that have been optimised for browsing on a mobile and
tablet.
These apps and mobile websites process the personal details you give us in much
the same way as our website does. They also allow you to use location services
to find Trip Services nearby, if you want to.
With your consent, we may send you push notifications with information about
your Trip Reservation. You can also choose to grant us access to your location
data or contact details in order to provide services you’ve requested. If you
upload pictures to our platform, these pictures may include location information
(known as metadata) as well. Please read your mobile device’s instructions to
understand how to change your settings and control the sharing of this category
of data.
When you choose to use our ‘Voice Assistant’ to search our services or manage
your bookings, your speech will be anonymously translated into text by a
third-party service provider. You will need to give us access to your device's
microphone to use this feature.
In order to optimise our services and marketing activities, and to make sure we
give you a consistent user experience, we use something known as ‘cross-device
tracking’. This can be done with or without the use of cookies. For more general
information about cookies and other similar technologies, please see our Cookie
statement.
With cross-device tracking, Booking.com is able to track user activity across
multiple devices. As part of cross-device tracking, we may combine data
collected from a particular browser or mobile device with data from another
computer or device used by the same customer.
In order to optimise the content of the Booking.com newsletter, we combine
searches and reservations made from different computers and devices. You can
unsubscribe from the Booking.com newsletter at any time.
Personalised ads shown to you on other websites or in apps, can be offered based
on your activities on linked computers and devices. By changing the cookie
settings on your device (see our Cookie statement under ‘What are your
choices?’), you can change your cross-device tracking settings for advertisement
purposes. You should know that logging out of your Booking.com account doesn’t
mean that you will no longer receive personalised ads.
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HOW DOES BOOKING.COM MAKE USE OF SOCIAL MEDIA?
At Booking.com, we use social media in different ways. We use it to facilitate
the use of online reservation services, but also to promote our Trip Providers’
travel-related products and services and to advertise, improve and facilitate
our own services.
Note that the use of social media features can result in the exchange of
personal data between Booking.com and the social media service provider, as we
describe below. You are free not to use any of the social media features
available to you.
1. Sign in with your social media account. We offer you the opportunity to sign
in to a Booking.com user account with one of your social media accounts. We
do this to reduce the need for you to remember different usernames and
passwords for different online services.
After you’ve signed in once, you’ll be able to use your social media account
to sign into your Booking.com account. You can decouple your Booking.com
user account from your chosen social media account any time you want to.
2. Integration of social media plugins. We have also integrated social media
plugins into the Booking.com website and apps. This means that when you
click or tap on one of the buttons (such as Facebook’s ‘Like’ button),
certain information is shared with these social media providers.
If you’re logged into your social media account when you click or tap one of
these buttons, your social media provider may relate this information to
your social media account. Depending on your settings, they might also
display these actions on your social media profile, to be seen by others in
your network.
3. Other social media services and features. We may integrate other social
media services (like social media messaging) for you to interact with
Booking.com or with your contacts about our services.
We may maintain social media accounts and offer apps on several social media
sites. Whenever you connect with Booking.com through social media, your
social media service provider may allow you to share information with us.
If you choose to share, your social media provider will generally inform you
about which information will be shared. For example, when you sign into a
Booking.com user account using your social media account, certain
information from that account may be shared with Booking.com. This includes
your email address, your age and the profile pictures you’ve saved –
depending on what you authorise in your social media account.
When you register with a Booking.com social media app or connect to a social
media messaging service without a Booking.com user account, the information you
choose to share with us may include the basic information available in your
social media profile (including your email address, status updates and a list of
your contacts).
We’ll use this information to help provide you with the service you requested –
for example, to forward a message you want to send to your contacts, or to
create a personalised user experience in the app or on our websites. It means
that if you want us to, we can tailor our services to suit your needs,
connecting you and your friends with the best travel destinations and analysing
and improving our travel-related services.
Your social media provider will be able to tell you more about how they use and
process your data when you connect to Booking.com through them. This can include
combining the personal data they collect when you use Booking.com through them
with information they collect when you use other online platforms you have also
linked to your social media account.
If you decide to connect using your Facebook or Google account, please review
the following links for information about how these parties use data they
receive: Facebook and Google.
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WHAT SECURITY AND RETENTION PROCEDURES DOES BOOKING.COM PUT IN PLACE TO
SAFEGUARD YOUR PERSONAL DATA?
We have procedures in place to prevent unauthorised access to, and the misuse
of, personal data.
We use appropriate business systems and procedures to protect and safeguard your
personal data. We also use security procedures and technical and physical
restrictions for accessing and using the personal data on our servers. Only
authorised personnel are permitted to access personal data in the course of
their work.
We’ll keep your personal data for as long as is necessary to enable you to use
our services or to provide our services to you (including maintaining any
Booking.com user accounts you may have), to comply with applicable laws, resolve
any disputes and otherwise to allow us to conduct our business, including to
detect and prevent fraud and/or other illegal activities. All personal data we
keep about you as a Booking.com customer is covered by this Privacy Statement.
For added protection, we strongly recommend that you set up two-factor
authentication for your Booking.com user account. This adds an extra
authentication step, to make sure that anyone who gets hold of your username and
password (e.g. through phishing or social engineering) won’t be able to get into
your account. You can set this up in the Security section of your account
settings.
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HOW DOES BOOKING.COM TREAT PERSONAL DATA BELONGING TO CHILDREN?
Our services aren’t intended for children under 16 years old, and we’ll never
collect their data unless it’s provided by (and with the consent of) a parent or
guardian. The limited circumstances we might need to collect the personal data
of children under 16 years old include: as part of a reservation, the purchase
of other travel-related services, or in other exceptional circumstances (such as
features addressed to families). Again, this will only be used and collected as
provided by a parent or guardian and with their consent.
If we become aware that we’ve processed the information of a child under 16
years old without the valid consent of a parent or guardian, we will delete it.
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HOW CAN YOU CONTROL THE PERSONAL DATA YOU’VE GIVEN TO BOOKING.COM?
We want you to be in control of how your personal data is used by us. You can do
this in the following ways:
1. We want you to be in control of how your personal data is used by us. You
can do this in the following ways:
2. You can ask us for a copy of the personal data we hold about you,
3. You can inform us of any changes to your personal data, or you can ask us to
correct any of the personal data we hold about you. As explained below, you
can make some of these changes yourself, online, when you have a user
account,
4. In certain situations, you can ask us to erase, block, or restrict the
processing of the personal data we hold about you, or object to particular
ways in which we are using your personal data,
5. In certain situations, you can also ask us to send the personal data you
have given us to a third party,
6. Where we are using your personal data on the basis of your consent, you are
entitled to withdraw that consent at any time subject to applicable law, and
7. Where we process your personal data based on legitimate interest or the
public interest, you have the right to object to that use of your personal
data at any time, subject to applicable law.
We rely on you to make sure that your personal information is complete, accurate
and current. Please do let us know about any changes to, or inaccuracies in,
your personal information as soon as possible.
If you have a Booking.com user account, you can access a lot of your personal
data through our website or apps. You’ll generally find the option to add,
update or remove information we have about you in your account settings.
Users with a Booking.com account can also request that we delete your account
through the Booking.com app. Note that app features can vary between operating
systems and their third-party software providers.
If any of the personal data we have about you isn’t accessible through our
website or apps, you can send us a request.
If you want to exercise your right of access or erasure, all you need to do is
complete and submit the Data Subject Request for Booking.com Customers form. For
any requests relating to this Privacy Statement, to exercise any of your other
rights, or if you have a complaint, please contact our Data Protection Officer
at dataprotectionoffice@booking.com. You can also contact your local data
protection authority.
If you’d like to object to your personal data being processed on the basis of
legitimate interest and there’s no way to opt out directly, please contact us at
dataprotectionoffice@booking.com.
If you’d like to contact us by post, please address it to the Data Protection
Officer and use the following postal address: Herengracht 597, 1017 CE,
Amsterdam, the Netherlands.
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WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA VIA BOOKING.COM AND HOW
TO CONTACT US?
Booking.com B.V. controls the processing of personal data, as described in this
Privacy Statement, except where explicitly stated otherwise. Booking.com B.V. is
a private limited liability company, incorporated under the laws of the
Netherlands and has its offices at Herengracht 597, 1017 CE Amsterdam, the
Netherlands.
If you have any questions about this Privacy Statement, or about our processing
of your personal data, please contact our Data Protection Officer at
dataprotectionoffice@booking.com and we’ll get back to you as soon as possible.
For questions about a reservation, please contact our customer service team
through the customer service contact page.
Requests from law enforcement should be submitted using the Law Enforcement
process.
COUNTRY-SPECIFIC PROVISIONS
Depending on the law that applies to you, we may be required to provide some
additional information. If applicable, you will find additional information for
your country or region below.
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COOKIE STATEMENT
Whenever you use our online services or apps, we use cookies and other online
tracking technologies (which we’ll also refer to as 'cookies' for the purpose of
this Cookie Statement).
Cookies can be used in various ways, including to make the Booking.com website
work, to analyse traffic, or for advertising purposes.
Read on below to learn more about what a ‘cookie’ is, how they’re used and what
your choices are.
What are cookies and other online tracking technologies?
How are cookies used?
What are your choices?
--------------------------------------------------------------------------------
WHAT ARE COOKIES AND ONLINE TRACKING TECHNOLOGIES?
A web browser cookie is a small text file that websites place on your computer’s
or mobile device’s web browser.
These cookies store information about the content you view and interact with, in
order to remember your preferences and settings or analyse how you use online
services.
Cookies are divided into ‘first party’ and ‘third party’:
* First party cookies are the cookies served by the owner of the domain – in
our case that’s Booking.com. Any cookie we place ourselves is a ‘first party
cookie’.
* Third party cookies are cookies placed on our domains by trusted partners
that we’ve chosen to allow to do so. These can be social media partners,
advertising partners, security providers and more.
And they can be either ‘session cookies’ or ‘permanent cookies’:
* Session cookies only exist until you close your browser, ending what is
called your ‘session’. They are then deleted.
* Permanent cookies have a range of different lifespans and stay on your device
after the browser is closed. On the Booking.com platform, we try to only
serve permanent cookies (or allow permanent cookies to be served by third
parties) that have a limited lifespan. However, for security reasons, or in
other exceptional circumstances, we might sometimes need to give a cookie a
longer lifespan.
Web browser cookies may store information such as your IP address or another
identifier, your browser type, and information about the content you view and
interact with on digital services. By storing this information, web browser
cookies can remember your preferences and settings for online services and
analyse how you use them.
Alongside cookies, we also use tracking technologies that are very similar. Our
website, emails and mobile apps may contain small transparent image files or
lines of code that record how you interact with them. These include ‘web
beacons’, ‘scripts’, ‘tracking URLs’ or ‘software development kits’ (known as
SDKs):
* Web beacons have a lot of different names. They might also be known as web
bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags,
1x1 GIFs or clear GIFs.
In short, these beacons are a tiny graphic image of just one pixel that can
be delivered to your device as part of a web page request, in an app, an
advertisement or an HTML email message.
They can be used to retrieve information from your device, such as your
device type or operating system, your IP address, and the time of your visit.
They are also used to serve and read cookies in your browser or to trigger
the placement of a cookie.
* Scripts are small computer programs embedded within our web pages that give
those pages a wide variety of extra functionality. Scripts make it possible
for the website to function properly. For example, scripts power certain
security features and enable basic interactive features on our website.
Scripts can also be used for analytical or advertising purposes. For example,
a script can collect information about how you use our website, such as which
pages you visit or what you search for.
* Tracking URLs are links with a unique identifier in them. These are used to
track which website brought you to the Booking.com website or app you’re
using. An example would be if you click through from a social media page,
search engine or one of our affiliate partners’ websites.
* Software Development Kits (SDKs) are part of our apps’ source code and unlike
browser cookies, SDK data is stored in the app storage.
They’re used to analyse how the apps are being used or to send personalised
push notifications. To do this, they record unique identifiers associated
with your device, like device ID and IP address, as well as your in-app
activity and your network location.
All these tracking technologies are referred to as ‘cookies’ here in this Cookie
Statement.
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HOW ARE COOKIES USED?
Cookies are used to collect information, including:
* IP address
* Device ID
* Viewed pages
* Browser type
* Browsing information
* Operating system
* Internet service provider
* Timestamp
* Whether you have responded to an advertisement
* A referring URL
* Features used or activities engaged in on the website/apps
They allow you to be recognised as the same user across the pages of a website,
across devices, between websites or when you use our apps. When it comes to
purpose, they are divided into three categories – functional cookies, analytical
cookies and marketing cookies.
FUNCTIONAL COOKIES
These are cookies required for our websites and apps to function and they must
be enabled in order for you to use our services.
Functional cookies are used to create technologically advanced, user-friendly
websites and apps that adapt automatically to your needs and preferences, so you
can browse and book easily. This also includes enabling essential security and
accessibility features.
More specifically, these cookies:
* Enable our website and apps to work properly, so you can create an account,
sign in, and manage your bookings.
* Remember your selected currency and language settings, your past searches and
other preferences to help you use our website and apps efficiently and
effectively.
* Remember your registration information, so that you don’t have to retype your
login credentials each time you visit our website or app. (Don’t worry,
passwords will always be encrypted.)
ANALYTICAL COOKIES
These cookies measure and track how our website and apps are used. We use this
information to improve our website, apps and services.
More specifically, these cookies:
* Help us understand how visitors and customers like you use Booking.com and
our apps.
* Help improve our website, apps, and communications to make sure we're
interesting and relevant.
* Allow us to find out what works and what doesn't on our website and apps.
* Help us understand the effectiveness of advertisements and communications.
* Teach us how users interact with our website or apps after they have been
shown an online advertisement, including advertisements on third-party
websites.
* Enable our business partners to learn whether or not their customers make use
of any accommodation offers integrated into their websites.
The data we gather through these cookies can include which web pages you have
viewed, which referring/exit pages you have entered and left from, which
platform type you have used, which emails you have opened and acted upon, and
date and time stamp information. It also means we can use details about how
you’ve interacted with the site or app, such as the number of clicks you make on
a given screen, your mouse movements and scrolling activity, the search words
you use and the text you enter into various fields.
MARKETING COOKIES
These cookies are used by Booking.com and our trusted partners to gather
information about you over time, across multiple websites, applications, or
other platforms.
Marketing cookies help us to decide which products, services and interest-based
advertisements to show you, both on and off our website and apps.
More specifically, these cookies:
* Categorise you into a certain interest profile, for instance, on the basis of
the websites you visit and your click behaviour. We use these profiles to
display personalised content (such as travel ideas or specific
accommodations) on Booking.com and other websites.
* Display personalised and interest-based advertisements both on the
Booking.com website, our apps and other websites. This is called
‘retargeting’ and is based on your browsing activities, such as the
destinations you’ve been searching for, the accommodation you’ve viewed and
the prices you’ve been shown. It can also be based on your shopping habits or
other online activities.
Retargeting ads can be shown to you both before and after you leave
Booking.com, as their purpose is to encourage you to browse or return to our
website. You might see these ads on websites, in apps or in emails.
* Integrate social media into our website and apps. This allows you to like or
share content or products on social media such as Facebook, Instagram,
YouTube, Twitter, Pinterest, Snapchat and LinkedIn.
These ‘like’ and ‘share’ buttons work using pieces of code from the
individual social media providers, allowing third party cookies to be placed
on your device.
These cookies can be purely functional, but they can also be used to keep
track of which websites you visit from their network, to build a profile of
your online browsing behaviour and to show you personalised ads. This profile
will be partly built using comparable information the providers receive from
your visits to other websites in their network.
To read more about what social media providers do with your personal data,
take a look at their cookie and/or privacy statements: Facebook (includes
Instagram, Messenger and Audience Network), Snapchat, Pinterest and Twitter.
Be aware that these statements may be updated from time to time.
We work with trusted third parties to collect data. We may also sometimes share
information with these third parties, such as your email address or phone
number. These third parties might link your data to other information they
collect to create custom audiences or deliver targeted ads. For information on
how these third parties process your data, please take a look at the following
links: How Google uses information, Facebook's data policy.
NON-COOKIE TECHNIQUES – EMAIL PIXELS
We may also use techniques, such as pixels, which we don’t mark as cookies
because they do not store any information on your device.
We sometimes place pixels in emails, such as newsletters. A ‘pixel’ is an
electronic file the size of a single pixel, that is placed in the email and
loaded when you open it. By using email pixels, we can see if the message was
delivered, if and when you read the message and what you click on.
We also receive this information about the push notifications we send you. These
statistics provide us with feedback about your reading behaviour, which we use
to optimise our messages and make our communication more relevant to you.
--------------------------------------------------------------------------------
WHAT ARE YOUR CHOICES?
To learn more about cookies and how to manage or delete them, visit
allaboutcookies.org or the help section of your browser.
In the settings for browsers like Internet Explorer, Safari, Firefox or Chrome,
you can choose which cookies to accept and which to reject. Where you find these
settings depends on which browser you use:
* Cookie settings in Chrome
* Cookie settings in Firefox
* Cookie settings in Internet Explorer
* Cookie settings in Safari
If you choose to block certain functional cookies, you may not be able to use
some features of our services.
In addition to specific settings that we may offer on the Booking.com and apps,
you can also opt-out of certain cookies:
* Analytics
To prevent Google Analytics from collecting analytical data on certain
browser types visit the following link: Google Analytics Opt-out Browser
Add-on (only available on desktop).
* Advertising
We always aim to work with advertising and marketing companies that are
members of the Network Advertising Initiative (NAI) and/or the Interactive
Advertising Bureau (IAB).
Members of the NAI and IAB adhere to industry standards and codes of conduct
and allow you to opt out of behavioural advertising.
Visit www.networkadvertising.org to identify NAI members that may have placed
advertising cookies on your computer. To opt out of any NAI member's
behavioural advertising programme, just check the box that corresponds to
that company.
You may also want to visit www.youronlinechoices.com or www.youradchoices.com
to learn how to opt out of customised ads.
It’s possible that your mobile device allows you to limit information sharing
for retargeting purposes through its settings. If you choose to do so, it’s
good to be aware that opting out of an online advertising network doesn't
mean you’ll no longer see or be subject to online advertising or marketing
analysis. It just means that the network you've opted out from will stop
delivering ads that are tailored to your web preferences and browsing
patterns.
Some websites have ‘Do Not Track’ features that allow you to tell a website not
to track you. We’re currently unable to support ‘Do Not Track’ browser settings.
HOW TO CONTACT US
If you have any questions about this cookie statement, please send an email to
dataprotectionoffice@booking.com.
Our cookie statement may also be updated from time to time. If these updates are
substantial, particularly relevant to you or impact your data protection rights,
we’ll get in touch with you about them. However, we recommend that you visit
this page regularly to stay up to date with any other (less substantial or
relevant) updates.
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JWG2023
Start of dialog content
VERIFIED REVIEWS FROM REAL GUESTS.
We have more than 70 million property reviews, and they're all from real,
verified guests.
HOW DOES IT WORK?
* 1
IT STARTS WITH A BOOKING
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know
our reviews come from real guests who have stayed at the property.
*
* 2
FOLLOWED BY A TRIP
Followed by a trip
When guests stay at the property they check out how quiet the room is, how
friendly the staff are and more.
*
* 3
AND FINALLY, A REVIEW
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words
and verify the authenticity of all guest reviews before adding them to our
site.
If you booked through us and want to leave a review, please sign in first.
Sign in and leave a review
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