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(Porting from SPIDs 7575 and 2896)

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(Porting from SPIDs 7058, 7150, 8318, and 8824)

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Lumen help

1. Home
2. Readiness support
3. Product-specific readiness

READINESS SUPPORT: LUMEN® FIBER+ INTERNET

Use the guidelines on this page to get ready for us to install and activate a
Lumen® Fiber+ Internet service. We're committed to making it easy to do business
with us and to provide you with secure, reliable connections when, where, and
how you need them. Our team works quickly to answer questions and resolve any
concerns you may have along the way.

* Questions about your order: click to chat with an order expert

* Billing, customer service, and product‑related questions: click to chat on
lumen.com or call 800‑871‑9244

* Repair issues (after activation): create a repair ticket or call 877‑453‑8353
(option 1, then 2, then 4, then 2)

WHAT TO EXPECT AS WE SET UP YOUR FIBER+ INTERNET SERVICE

* digital notifications keeping you aware of important milestones as we set up
your service, including embedded links to chat with us if you have questions

* order status tracking in Control Center (Learn how to view the status of your
order)

* contact from a Lumen technician (or contractor) to schedule times when we
can:

* survey your site and install inside wiring
* install user network interface (if applicable)
* install and test equipment for your service (network interface device and
router)

* arrival of service equipment prior to the technician arriving onsite to
perform installation (may contain a shipment of 1–3 devices)

UNDERSTANDING DELAYS TO YOUR ORDER

Delay reason

Description

Additional Building Access Cost

There are additional fees to run fiber to this site. Lumen will email costs and
options to the contact for this order (within your organization). The order is
on hold pending your response.

Building Access Delays/Issues

We weren't able to access to this site. Please verify the local site contact and
building/property manager we can work with to access the building.

Building Entrance Agreement Needed

We're waiting to meet with your local contact and building/property management
to discuss extending fiber to the suite. This order is on hold while we
coordinate scheduling this appointment with the local contact for this order.

Cable Issue

We found an issue with the fiber/cabling leading to this location and are
working to resolve the issue, but this may impact your delivery date.

Network Equipment Issue

We found an issue with the network equipment supporting this order and are
working to resolve the issue.

Permit Delay

This order is on hold while we obtain the necessary permits for work to
continue.

Property Manager Not Responsive

We weren't able to contact the property manager so we can access this site.

Site Contact Not Responsive

We weren't able to access to this site. We sent an email to the contact for this
order requesting that you verify/edit the local site contact we can work with to
access the building.

Site Not Ready

We're waiting for you to confirm that your site is ready for us to begin
installing your service. For example, we may be waiting for site construction,
telecom room not climate controlled, or inside wiring (building extension).

Weather Delay

Weather or a natural disaster is delaying our progress on this order.

GETTING READY FOR EQUIPMENT AND SERVICE INSTALLATION

We believe work is easier to manage when you know what to expect. If you follow
these guidelines, you will have done your part to help ensure your service is
installed on time and to your satisfaction.

Successful service installation relies on you ensuring your site meets specific
standards, described in this guide, before a Lumen technician (or contractor)
can install your service. The Lumen technician or contractor will survey your
site and give you a precise list of requirements to get your site ready for
service. If any site improvements are required, you should complete them as
directed and as soon as possible to avoid delaying your service.

SITE READINESS CHECKLIST

Use this checklist to help you get your site ready for Fiber+ Internet service.
If you have any questions about this checklist or site readiness in general,
chat with us. You may elect to hire an electrician to assist you with the
relay-rack, power, and ground installation.

Power
My site has AC power with a three‑prong plug.
My room has grounding available.
My room has power available within 2m (~6') of the area the Lumen equipment will
be installed.
I understand that power strips or extension cords cannot be used with Lumen
equipment.Relay‑rack
The equipment will be installed within 6m (20’) of the circuit termination.
My room has a minimum of 1.2m x 2.4m (4’ x 8’) of available rack
space.Environmental
My room is broom clean.
My room maintains a temperature range of between 0–50°C (32–120°F).
My room has a clear and safe access path to the area where the Lumen equipment
will be installed.

INSTALLING A RELAY RACK

When you order Fiber+ Internet service, we require a relay rack. Use the
guidelines below to install a relay rack that works for your service. Please
ensure your is environment is ready before your install date.

* The relay rack should be within 2m (6’) of a dedicated power outlet.

* The circuit must terminate within 6m (20’) of the racked equipment (Do not
use power strips or extension cords.)

* The equipment must be mounted no less than 1m (3’) from the floor and leave
25cm (-10”) clearance above.
* The relay rack should be 58cm wide x 2.1m tall (23” x 7’).

MEETING POWER/GROUND REQUIREMENTS

The work required to install the necessary power and ground can be completed
simultaneously with the relay rack installation. You may elect to hire an
electrician to complete the work. In general, allow two weeks from your customer
commit date (CCD) to complete any stand-alone power and ground work.

* The amperage, number and type of receptacles will be determined at the site
survey.
* Dedicated circuits backed up by UPS/generator systems are strongly
recommended.
* For AC power, 20A, 120V AC generator-backed, AC power is typically requested.
* For DC power, if 48VDC, end user must provide +/- power leads with 2m (-6’)
of slack wire coiled at the equipment location.
* You must provide adequate grounding capability in the form of 19mm (¾”)
metallic conduit from the equipment to an approved building ground.

Grounding options listed in order of preference are: building service ground,
main electric box, building steel, and, lastly, a metallic water pipe which is
in direct contact with the earth for 10’ or more and electrically continuous to
the point where the protector ground wire is installed; a bond must be placed
around any meters.

PROVIDING OPTIMAL ENVIRONMENTAL CONDITIONS

You must maintain a suitable environment for your network equipment to work
optimally.

Environmental parametersSuitable rangeOperating temperature0–50°C / 32–120°FHeat
dissipation (BTU/hr)500Humidity10–85% (non‑condensing)

CONNECTION TO BUILDING

Lumen will need to connect the building to our fiber network (if it's not
already connected).

BUILDING SITE READINESS

Lumen will activate the fiber in the building. It is typically delivered to the
minimum point of entry (MPOE)/telecom room. This is also referred to as the
entry-point connection.

CONNECTION TO SUITE (EXTENDING YOUR WIRING)

Lumen will schedule a pre-installation/site survey appointment (conducted by
either a Lumen technician or contractor) to complete this wiring.

Depending on the building, the extension from the demarc to your equipment may
be a substantial distance—which may incur additional cost and may also affect
your activation date. Completion of service activation is dependent upon the
successful completion of the inside wiring. Delays to completing inside wiring
may also impact your activation date.

LUMEN ACTIVATES YOUR SERVICE

Lumen works with you to activate your service. This includes final installation
of your router (if provided by Lumen). A Lumen technician will install the
router (if provided by Lumen) and activate the service. If you're using your own
router, be sure to install and configure the router prior to service activation.

LUMEN-PROVIDED ROUTER

* An enterprise router is included for rental with your service. It includes an
embedded or separate Wi-Fi appliance supporting both public and private Wi-fi
connectivity.
* Your service includes one static public WAN IP for connectivity between your
Lumen-provided router and the Lumen internet provider edge (PE).
* All devices connected to the LAN ports of the Lumen-provided router will be
assigned a private IP address from 192.168.128 0/24 through DHCP. Public LAN
IP address configuration is NOT supported.
* If your device needs to be accessible from the internet, NAT/port-forwarding
will be configured on Lumen-provided router. NAT/Port forwarding maps public
IP addresses to private IP addresses on the LAN. You can use the public WAN
IP address included with your service to configure NAT/port-forwarding on the
Lumen-provided router. You may add additional public IPs for
NAT/port-forwarding configuration to your service.

* Lumen routers require NAT rules or port forwarding rules to be set up for the
LAN IP addresses. When your order a Lumen router with additional static IP
addresses, either your technical contact must be on site for the installation
appointment or Lumen will need to schedule an IP activation call after the
installation. A few days before your installation, Lumen will contact you to
coordinate a conference call with your technical contact on-site to map the
IP addresses.

CUSTOMER-PROVIDED ROUTER

* Use your own device. You will configure your own router to work with Fiber+
Internet service.
* Please verify that your router is rated at the maximum bandwidth of your
service.
* We will provide you with the recommended settings needed to configure in your
router.
* Your router must support auto-negotiate and a/31 WAN subnet configuration.

UNDERSTAND WHEN YOUR BILLING STARTS

Billing starts when the service installation has been completed by a Lumen
technician and the service is functioning properly. Learn more about when
billing starts.

If on the date of a scheduled service installation, your delay or inaction
prevents us from installing your service, we will begin charging you for the
service starting on the service commencement date we communicated to you. You
will continue to accrue service charges until you are ready for us to complete
service installation. Accrued service charges appear on your first invoice.

Learn more about your Lumen invoice

Control Center gives you access to critical business information and provides a
flexible way for you to view your invoices, check the status of an order, submit
repair tickets, and more.

Learn more about managing Fiber+ Internet

Learn more about Control Center

*
* Topics covered on this page:
* Networking

* Readiness

* Fiber+ Internet

Portal help

Control Center

Developer Center

DDoS Mitigation & Reporting portal

Edge Service Manager

Media portal

NaaS Manager

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Security Solutions portal

Voice Feature Management

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Edge Cloud

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Porting

SD-WAN services

Security services

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Readiness

Readiness overview

Product-specific readiness

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