www.ups.com
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Submitted URL: http://safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ups.com%2Fus%2Fen%2Fhelp-center.page&data=05%7C01%7CCYNTHIA.FRYER%40B...
Effective URL: https://www.ups.com/us/en/support/tracking-support.page
Submission: On July 27 via api from US — Scanned from DE
Effective URL: https://www.ups.com/us/en/support/tracking-support.page
Submission: On July 27 via api from US — Scanned from DE
Form analysis
1 forms found in the DOMPOST /us/en/SearchResults.page
<form id="ups-header_search" class="header-search" role="search" method="post" action="/us/en/SearchResults.page">
<div class="input-group dropdown"><label id="search-label" for="ups-mainNav-search" class="sr-only">Track a package or search</label><span class="icon ups-icon-search" aria-hidden="true"></span><input id="ups-mainNav-search" type="search"
class="search-field" name="q" autocomplete="off" placeholder="Track a package or search" data-toggle="dropdown">
<div class="dropdown-menu suggestion-menu" aria-labelledby="popular-searches">
<div class="dropdown-header" id="popular-searches">Popular Topics</div>
<a aria-label="Popular Term claim" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="/us/en/support/file-a-claim.page" data-utg-internal-search="Y">claim</a><a aria-label="Popular Term supplies" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="/us/en/shipping/order-supplies.page" data-utg-internal-search="Y">supplies</a><a class="dropdown-item popular-search ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Search Term" data-utg-on-site-search-assist-src="Popular Terms" data-utg-on-site-search-assist="my choice" href="#" data-search="my choice" aria-label="Search for my choice" data-utg-internal-search="Y"><span class="icon ups-icon-search" aria-hidden="true"></span> my choice</a><a aria-label="Popular Term change delivery" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="/us/en/support/tracking-support/change-delivery-options.page" data-utg-internal-search="Y">change delivery</a><a aria-label="Popular Term pick up" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="/us/en/business-solutions/pickup-dropoff-options.page" data-utg-internal-search="Y">pick up</a><a aria-label="Popular Term customer service" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="/us/en/support/contact-us.page" data-utg-internal-search="Y">customer service</a><a aria-label="Popular Term shipping" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="/us/en/support/shipping-support.page" data-utg-internal-search="Y">shipping</a><a aria-label="Popular Term tracking" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="/us/en/support/tracking-support.page" data-utg-internal-search="Y">tracking</a><a aria-label="Popular Term jobs" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.jobs-ups.com/" data-utg-internal-search="Y">jobs</a><a aria-label="Popular Term quantum view" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="/us/en/business-solutions/inbound-outbound-shipments/quantum-view.page" data-utg-internal-search="Y">quantum view</a>
</div>
</div><button class="ups-cta ups-cta-primary search-submit-btn" type="submit">Search<span class="icon ups-icon-right-arrow" aria-hidden="true"></span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button"><span
class="icon ups-icon-close" aria-hidden="true"></span><span class="sr-only">Close</span></button>
</form>
Text Content
Previous1 of 1Next * Service Alert Due to Situation in Ukraine...More Close Skip To Main Content (1) * Service Alerts (1) * United States - English * United States - English * Estados Unidos - Español Select Another Country or Territory * About UPS Open the link in a new window * Service Alerts (1) * About UPSOpen the link in a new window * Locations * United States - English * United States - English * Estados Unidos - Español Select Another Country or Territory * Shipping SHIPPING * Create a Shipment * Calculate Shipping Cost * Schedule a Pickup * Find a Location * View Shipping History * Batch File Shipping * Packaging and Shipping Supplies * Manage Customer Orders * How To Ship a Package * International Shipping * How to Return a Package * Shipping Services * Go to Shipping Support * Tracking TRACKING * Track a Package * View All Shipments * Manage with Quantum View * Change a Delivery * Go to Tracking Support * Products & Services PRODUCTS & SERVICES * Open an Account To Save Up To 50% * Business Shipping Tools * Shipping Services * View and Control Your Shipments * Manage Shipments for Large Enterprises * Understand and Pay Bills * File or View a Claim * Start or Grow Your Business * Expand Your Online Business * Pickup and Drop-off Options * Simplify Returns Track a package or search Popular Topics claimsupplies my choicechange deliverypick upcustomer serviceshippingtrackingjobsquantum view SearchClose Log In 1. Home 2. Tracking Support TRACKING SUPPORT Need information on your package’s location, options for changing your delivery or filing a claim? We’re here to help. Track Now WHERE’S MY PACKAGE? We have answers for all your questions. Let’s check off all the boxes to find out where your shipment is. MY DRIVER LEFT A UPS DELIVERY NOTICE. NOW WHAT? Your driver left a delivery notice because we missed you the first time around. Here’s what to do next. Learn About Your UPS Delivery Notice WHAT DOES MY TRACKING STATUS MEAN? We put together a list of common tracking statuses to help you track your package and understand better where it's at in its journey. Tracking Statuses Explained PREVENT MORE MISSED DELIVERIES Receive up-to-date alerts on incoming packages, see your delivery window and reschedule multiple packages at the same time with UPS My Choice®. Sign Up for Free Show MoreShow Less Where's My Package? DELIVERY CHANGES HAPPEN See what options you have to reroute, hold or cancel your delivery so we can make sure we’re getting it to you when and where you need it. Delivery Change Options CAN’T FIND WHAT YOU’RE LOOKING FOR? We’re here to help. Use our virtual assistant, or find the customer service route best suited for you. Contact UPS I HAVE AN ISSUE WITH MY PACKAGE DELIVERY If you have a lost package or it's damaged, we'll investigate, If we can’t find it, we’ll issue a claim. * Your package shows as delivered but you can’t find it. * It’s been several days since your package was scanned and it is late. * Your package arrived damaged or broken. File a Claim Show MoreShow Less WHEN WILL MY PACKAGE GET THERE? Enter your zipcode to see how long it will take for your package to reach any state in the U.S. View Map STAY SAFE — AVOID FRAUD AND SCAMS Received a text, call or email that seems suspicious? Don’t respond to it. Tips To Avoid Fraud FAQ My shipment says “Out for Delivery.” What time will I get my package? Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later. If we are unable to deliver a package that shows a status of "out for delivery," we’ll try another delivery on the next business day. Where do I find the latest information on the location of my package? Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates. Track a Package How late will UPS deliver? UPS Ground packages are generally delivered anytime Monday through Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours. While ground packages can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service. My shipment says it’s been delivered, but I can’t find it. Where is it? Your driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places your package could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbor. If you still can’t find it, contact the seller to start a claim. Learn More About Filing a Claim What do tracking numbers look like? UPS tracking numbers appear in the following formats: 1Z9999999999999999 999999999999 T9999999999 999999999 UPS will also track the following types of tracking numbers, which contain from seven to 20 characters: Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers House Air Waybill: Used for air freight movement House Bill of Lading: Used for ocean freight movement PRO Number: Used for surface freight movement UPS Delivery Notice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries UPS Service Notice: A notice given on first delivery attempt in select countries UPS Mail Innovations Tracking Numbers You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology. UPS Mail Innovations tracking numbers appear in the following formats: United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the U.S. Postal Service when Delivery Confirmation is requested Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS Worldship Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below: MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN This indicator is made up of the following three components: MI - a UPS Mail Innovations indicator XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months. I received a text/email/phone call from someone claiming to be UPS. What should I do? First of all, don’t click on any suspicious links. * A real UPS link will start with “https://www.ups.com” or “https://billing.ups.com.” * A real UPS email will come from: * accountconfirm@ups.com * mcinfo@ups.com * pkginfo@ups.com * customer-notifications@ups.com * auto-notify@ups.com * emailinfo@ups.com * invoice-notification@ups.com * UPSAdministrationSupport@ups.com * donotreply@ups.com * A real UPS text will come from 94601, 69877 or 48515 * If they’re asking you to pay for a package, track it first and select “pay now.” * If they’re asking you to pay a bill, log in to the billing center and select “pay now.” If you’re not sure, contact us. You can learn more about how UPS is preventing fraud here. WHAT HAPPENS DURING A SPECIAL EVENT? When natural disasters, planned events, and other circumstances impact our ability to pick up and deliver packages, we will post service alerts on our homepage. Please refer to the banner at the top of the page for the latest information. View Alerts This Site * Tracking * Shipping * Contact Us * Communication Preferences Other UPS Sites * About UPSOpen the link in a new window * Recognize a UPS EmployeeOpen the link in a new window * Supply Chain SolutionsOpen the link in a new window * The UPS StoreOpen the link in a new window * UPS JobsOpen the link in a new window * UPS Developer PortalOpen the link in a new window Connect with Us * FacebookOpen the link in a new window * TwitterOpen the link in a new window * InstagramOpen the link in a new window * LinkedInOpen the link in a new window * YouTubeOpen the link in a new window Legal * Global Home * Protect Against Fraud * Terms and Conditions * Website Terms of Use * Your California Privacy Rights * Privacy Notice * Cookie Settings * Do Not Sell or Share My Personal Information Copyright ©1994- 2023 United Parcel Service of America, Inc. All rights reserved. Close THIS WEBSITE USES COOKIES We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Notice for more information. You can manage your preferences by selecting Cookie Settings. Back FIND A UPS LOCATION Use My Current Location Enter Address Look Up Filter By * Location Type * All Locations * The UPS Store® * UPS Access Point™ * UPS Drop Box * UPS Customer Center No Results Found Ask UPS Feedback