survey.medallia.com
Open in
urlscan Pro
199.102.178.92
Public Scan
URL:
https://survey.medallia.com/?e6pbzwcrxxfbh6zpnvb9
Submission: On February 25 via api from CH — Scanned from DE
Submission: On February 25 via api from CH — Scanned from DE
Form analysis 1 forms found in the DOM
Name: surveyform — POST /?e6pbzwcrxxfbh6zpnvb9
<form name="surveyform" action="/?e6pbzwcrxxfbh6zpnvb9" method="post"><!-- react-empty: 4 -->
<div><!-- react-empty: 6 --><input type="hidden" name="is_embedded" id="is_embedded" value="false">
<header><a class="layout_skipNav" href="#content">Skip to Content</a>
<div class="layout_layoutContainer">
<div class="layout_mainHeader layout_clearfix">
<div class="layout_mainHeaderLeft">
<h1 class="layout_invisibleTitle" tabindex="0" aria-label="Survey"></h1><img id="pageLogo" class="layout_logo" src="https://us.cdn.survey.medallia.com/a97822c4ce90ad9e71b4a92c316966e9d529ec24" alt="Page_logo">
</div>
<div class="layout_mainHeaderRight"><span id="languageSelector" class=""><!-- react-empty: 17 --><input type="hidden" name="lang" id="activeLang" value="en"></span></div>
</div>
</div>
</header>
<div class="layout_layoutContainer"><input type="hidden" name="stay_main-pager" value="0"><input type="hidden" name="nodeId" value="survey6"><input type="hidden" name="ballotVer" value="16"><input type="hidden" name="currentPage" value="0"><input
type="hidden" name="defPgrAction" value="next"><!-- react-empty: 25 --></div>
<div role="main" id="content" class="layout_layoutContainer layout_layoutContainer_fadeInUp">
<fieldset class="questionBlock ratingGridQuestion ratingGridQuestion_hasOneRow">
<legend class="question_questionTitle" id="0"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">Overall, how satisfied are you with your recent experience on February 22, 2023 with the Service Group?</span></legend>
<div class="layout_answers">
<div class="table_table rowOption_rowOptionContainer ratingGridRow">
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Not At All Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Extremely Satisfied</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_0" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_ubs_pilot_sg_osat_service_grp_scale11" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_1" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="1 Not At All Satisfied" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_ubs_pilot_sg_osat_service_grp_scale11" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_2" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_ubs_pilot_sg_osat_service_grp_scale11"
value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_3" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_ubs_pilot_sg_osat_service_grp_scale11"
value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_4" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_ubs_pilot_sg_osat_service_grp_scale11"
value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_5" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_ubs_pilot_sg_osat_service_grp_scale11"
value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_6" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_ubs_pilot_sg_osat_service_grp_scale11"
value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_7" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_ubs_pilot_sg_osat_service_grp_scale11"
value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_8" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_ubs_pilot_sg_osat_service_grp_scale11"
value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_9" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="9 Extremely Satisfied" class="cellOption_input" data-mds-value="9" data-representative-value="9"
name="onf_q_ubs_pilot_sg_osat_service_grp_scale11" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_osat_service_grp_scale11_10" aria-required="true"
aria-describedby="0 0_onf_q_ubs_pilot_sg_osat_service_grp_scale11___YDY6gt" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_ubs_pilot_sg_osat_service_grp_scale11" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<div class="htmlBlock"></div>
<div class="questionBlock textareaQuestion lnf_hide">
<fieldset>
<div class="question_questionTitle" id="2"><span class="questionCaption">We are glad to hear that. What did you like about your experience?</span></div>
<div class="layout_answers">
<div class="textarea_textareaContainer layout_answer">
<div class="textarea_textareaContainerOverflowHidden"><textarea class="textarea_textarea" id="spl_q_ubs_pilot_sg_osat_service_grp_cmt" aria-labelledby="2"
aria-label="Comment box We are glad to hear that. What did you like about your experience? Characters Typed 0 / undefined Type in text" hidden-name="spl_q_ubs_pilot_sg_osat_service_grp_cmt"></textarea></div>
</div>
</div>
</fieldset>
</div>
<div class="questionBlock textareaQuestion lnf_hide">
<fieldset>
<div class="question_questionTitle" id="3"><span class="questionCaption">What could we have done differently to improve your experience?</span></div>
<div class="layout_answers">
<div class="textarea_textareaContainer layout_answer">
<div class="textarea_textareaContainerOverflowHidden"><textarea class="textarea_textarea" id="spl_q_ubs_pilot_sg_osat_service_grp_cmt" aria-labelledby="3"
aria-label="Comment box What could we have done differently to improve your experience? Characters Typed 0 / undefined Type in text" hidden-name="spl_q_ubs_pilot_sg_osat_service_grp_cmt"></textarea></div>
</div>
</div>
</fieldset>
</div>
<div class="questionBlock textareaQuestion lnf_hide">
<fieldset>
<div class="question_questionTitle" id="4"><span class="questionCaption">We are sorry to hear that. What could we have done differently to improve your experience?</span></div>
<div class="layout_answers">
<div class="textarea_textareaContainer layout_answer">
<div class="textarea_textareaContainerOverflowHidden"><textarea class="textarea_textarea" id="spl_q_ubs_pilot_sg_osat_service_grp_cmt" aria-labelledby="4" aria-label="Comment box We are sorry to hear that. What could we have done differently to improve your
experience? Characters Typed 0 / undefined Type in text" hidden-name="spl_q_ubs_pilot_sg_osat_service_grp_cmt"></textarea></div>
</div>
</div>
</fieldset>
</div>
<div class="questionBlock ratingGridQuestion ratingGridQuestion_hasManyRows">
<div class="question_questionTitle" id="5"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas:</span></div>
<div class="layout_answers">
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Ease of reaching a representative</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Not At All Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Extremely Satisfied</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" class="rowOption_topCaption">Ease of reaching a representative</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_0" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_1" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="1 Not At All Satisfied" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_2" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11"
value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_3" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11"
value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_4" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11"
value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_5" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11"
value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_6" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11"
value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_7" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11"
value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_8" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11"
value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_9" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="9 Extremely Satisfied" class="cellOption_input" data-mds-value="9" data-representative-value="9"
name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11_10" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_ease_reaching_rep_scale11___Y3ORLe" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_ubs_pilot_sg_ease_reaching_rep_scale11" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Time to reach a representative</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified"><span>Not At All Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified"><span>Extremely Satisfied</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" class="rowOption_topCaption">Time to reach a representative</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_0" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_1" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="1 Not At All Satisfied" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_2" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11"
value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_3" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11"
value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_4" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11"
value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_5" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11"
value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_6" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11"
value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_7" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11"
value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_8" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11"
value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_9" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="9 Extremely Satisfied" class="cellOption_input" data-mds-value="9" data-representative-value="9"
name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11_10" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_time_to_reach_rep_scale11___sLOlmT" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_ubs_pilot_sg_time_to_reach_rep_scale11" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Stability of connection (i.e. status, phone line, etc)</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified"><span>Not At All Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified"><span>Extremely Satisfied</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" class="rowOption_topCaption">Stability of connection (i.e. status, phone line, etc)</span>
</div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_0" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_1" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="1 Not At All Satisfied" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_2" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_3" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_4" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_5" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_6" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_7" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_8" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_9" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="9 Extremely Satisfied" class="cellOption_input" data-mds-value="9" data-representative-value="9"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_stability_connection_scale11_10" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_stability_connection_scale11___QIK638" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_ubs_pilot_sg_stability_connection_scale11" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Caller verification process</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified"><span>Not At All Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified"><span>Extremely Satisfied</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" class="rowOption_topCaption">Caller verification process</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_0" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_1" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="1 Not At All Satisfied" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_2" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_3" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_4" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_5" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_6" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_7" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_8" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_9" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="9 Extremely Satisfied" class="cellOption_input" data-mds-value="9" data-representative-value="9"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_verification_process_scale11_10" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_verification_process_scale11___d02mfF" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_ubs_pilot_sg_verification_process_scale11" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Ability to reach resolution in first attempt</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified"><span>Not At All Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified"><span>Extremely Satisfied</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" class="rowOption_topCaption">Ability to reach resolution in first attempt</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_0" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_1" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="1 Not At All Satisfied" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_2" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_3" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_4" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_5" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_6" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_7" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_8" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_9" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="9 Extremely Satisfied" class="cellOption_input" data-mds-value="9" data-representative-value="9"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11_10" aria-required="true"
aria-describedby="5 5_onf_q_ubs_pilot_sg_resolution_first_attempt_scale11___Q2GmqY" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_ubs_pilot_sg_resolution_first_attempt_scale11" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<nav class="layout_layoutContainer layout_layoutContainer_fadeIn">
<div class="navigationButtons_navigationButtonsContainer navigationButtons_navigationButtonsContainer_hasOneButton">
<div class="navigationButtons_pageButtonContainer"><button type="submit" class="nextButton button_button button_button_isPrimary _moveForwardButton_" id="buttonNext" value="Next" name="forward_main-pager"><span
class="button_buttonCaption">Next</span><i aria-hidden="true" class="medallicons_medallicons button_buttonArrowIcon"></i></button></div>
</div>
</nav>
<footer class="layout_layoutContainer layout_layoutContainer_fadeIn">
<div id="customfooter" class="customFooter">
<div>
<div class="layout_footer">
<p></p>
<table align="center">
<tbody>
<tr>
<td> <img src="https://medallia.s3.amazonaws.com/SurveysV7/PowerbyMedalliaLogo.png" width="150" height="25"></td>
</tr>
</tbody>
</table>
<p></p>
<div class="layout_legalLinks"><a href="http://surveysupport.medallia.com/s/" target="_blank" rel="external">Survey Support</a><a href="http://survey.medallia.com/static/cookie-policy/index.html" target="_blank">Cookie Policy</a></div>
</div>
</div><!-- react-empty: 641 -->
</div>
</footer>
</div>
</form>Text Content
Skip to Content RequiredOverall, how satisfied are you with your recent experience on February 22, 2023 with the Service Group? Not At All Satisfied Extremely Satisfied 0 1 2 3 4 5 6 7 8 9 10 We are glad to hear that. What did you like about your experience? What could we have done differently to improve your experience? We are sorry to hear that. What could we have done differently to improve your experience? RequiredThinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Ease of reaching a representative Not At All Satisfied Extremely Satisfied Ease of reaching a representative 0 1 2 3 4 5 6 7 8 9 10 Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Time to reach a representative Not At All Satisfied Extremely Satisfied Time to reach a representative 0 1 2 3 4 5 6 7 8 9 10 Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Stability of connection (i.e. status, phone line, etc) Not At All Satisfied Extremely Satisfied Stability of connection (i.e. status, phone line, etc) 0 1 2 3 4 5 6 7 8 9 10 Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Caller verification process Not At All Satisfied Extremely Satisfied Caller verification process 0 1 2 3 4 5 6 7 8 9 10 Thinking of this call to the Service Group, please rate your satisfaction with each of the following areas: Ability to reach resolution in first attempt Not At All Satisfied Extremely Satisfied Ability to reach resolution in first attempt 0 1 2 3 4 5 6 7 8 9 10 Next Survey SupportCookie Policy