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102300 Comcast

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RESIDENTIAL INSTALLATION & SERVICE TECHNICIAN

Tech and Field Operations North Venice ,FL, Apply Now

Req ID R358923
Job Type Full time
Team Tech and Field Operations
Pub. Date 04/03/23
Pub. Date 04/03/23
Overview Job Description Benefits Application Process

CONNECT CUSTOMERS TO THE MOMENTS THAT MATTER

What's a typical day like at Comcast?


TRANSCRIPT



Start out in the morning, make my lunch, my tea. I love old lady hobbies. I love
to cross stitch and cook. Hi. I'm Krista Loughton. I'm a communications
technician for Comcast. I am responsible from the pole to inside the home so I
can run the cable set up a new install, make sure everything's working if I have
a trouble call and I actually just learned how to do home security. "Hi, I'm
crystal Comcast." I really like the aspect of helping people. So to be able to
go into people's homes and make their day better. Everybody relies on the
internet and cable so to be able to go in and help them get them back up and
running smoothly is great. Go into houses where they've had our equipment and
they just don't know how to use it. it, is my favorite is being able to show
them the little tricks to get things to to work the way they're supposed to for
them. "Let me show you some of the great features of the new remote." We learned
everything in class. I have no technical background prior to three years ago
when I started, so they teach you how, how something works, how to plug it in,
how to take your ladder off of the van because at first I left and I was like um
just magic, does it get up there? And then after a handful of times you're like,
oh this is nothing I can swing it around, takes a couple days to get used to it.
But it's all learned memory, be patient with yourself, learn what you need to
learn. Ask questions. There's always somebody who's gonna know more than you,
reach out to them. I get two different reactions from people. You get the, 'Oh,
you're a woman, that's great. I had no idea that someone could do that.' And
then you get the 'You sure you know what you're doing, You're not a man.' It's
always surprising to me that people are surprised. It's a female. I feel like
anybody can do anything. It's my career. I love it. But I would never think that
my my gender limited me on what you can and cannot do. It's a fantastic job
opportunity and there's so much room to grow. I'd love to, you know, eventually
a team leader and my team leaders are working with me. I see myself here for,
for the duration. I love my job. It's always changing.

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Video length: 141 seconds2:21
Start out in the morning, make my lunch, my tea. I love old lady hobbies. I …
C
Comcast

At Comcast, we believe the Customer Experience is our single most important
product.  Our technicians  are highly skilled individuals who help both start
and enhance the customer experience journey.  This journey includes assisting
customers in their home with installation of new products, educating our
customers about our products and services, and providing consultative support on
how to use our exciting groundbreaking technologies.  The desired end result is
a transformative customer experience that redefines expectations about what is
possible from Comcast, with you at the heart of it.






We are looking for passionate people who enjoy problem solving and thinking on
their feet.  Does this sound like you?  If so, come  join us!




JOB DESCRIPTION

ARE YOU TECH SAVVY?

LOVE PROBLEM SOLVING?

THRIVE ON TEACHING TECH STUFF?

Requisition #: R358923
Pub Date: 04/03/23
Apply Now
Share This Job With a friend (or yourself)


Job Summary

Responsible for demonstrating a sufficient aptitude for acquiring the skills and
knowledge involved in the competent performance of the tasks relating to
broadband installation and troubleshooting activities. Functions in an
entry-level, trainee position with an increasing degree of proficiency and
decreasing degree of supervision with regard to those skills and tasks for which
training and instruction are received during tenure in this position. Completes
written and field assessments, meeting/exceeding employee standards and
supervisor approval will be used to determine advancement to the next level.
Continued employment is contingent upon achieving required training,
certifications and safety requirements. Works on straight forward tasks using
established procedures.

Job Description




***MULTIPLE OPEN POSITIONS***





Compensation: $17/hr + Quarterly Bonuses & Paid Training, Comprehensive Benefits
package effective Day 1, including Health, Dental, Vision; Highly Discounted
Cable Services, 21 paid days off + 8 Company observed holidays and much more!



Core Responsibilities

 * Performs installations and changes of service, while adhering to: applicable
   codes, requirements, guidelines, company procedures and safe work practices
   in order to provide an outstanding customer experience.
 * Updates customer account to ensure an accurate record of products and
   services is captured to ensure that customer has a positive experience
   throughout the ongoing customer relationship.
 * Through the use of sound judgement and decision making, troubleshoots and
   problem solves customer inquiries and concerns to ensure products and
   services are working properly to drive a positive customer experience.
 * Communicates, engages and provides customer with education on products and
   services.
 * Persists and finishes projects despite obstacles with little supervision,
   take extra steps to prevent mistakes or create opportunities to further
   engage customer with our products and services and enhance the ever-evolving
   customer relationship.
 * Displays active listening skills, perceive emotional awareness in difficult
   situations and empathize with customers to enhance an overall positive
   experience.
 * Uses installation tools and hand tools and perform jobs from high places (on
   poles and roofs), including climbing poles with proper equipment (safety
   belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).
 * Manipulates connectors, fasteners, wire and uses hand tools.
 * Lifts and carries loads of 70 lbs. or more, works in confined spaces such as
   crawl spaces or attics, works while standing 50 -70% of the time and performs
   work near power lines and electricity.
 * Works within manufacturer's rated weight capacity for all equipment,
   including but not limited to ladders and aerial lifts.
 * Through the use of Company vehicle maintains proper equipment in order to be
   prepared to perform required duties. Drives company vehicle in performance of
   duties in a safe and responsible manner with appropriate state licensing
   requirements while working and traveling in inclement weather.
 * Vision ability: close vision, peripheral vision and ability to adjust focus
   and able to manipulate objects such as pens, keyboard and mouse.
 * Normal work shift may include weekends; may include 10 hour days for 4 days a
   week and available to work overtime including weekends, evenings and
   holidays.
 * Works in areas with exposure to moderate noise level, dogs or other animals,
   construction areas, or the public in general.
 * Training will be provided in areas of safety, company specific training,
   installations and other areas as necessary.
 * Continued employment is contingent upon achieving required training,
   certifications and safety requirements.
 * Regular, consistent and punctual attendance. Must be able to work nights and
   weekends, variable schedule(s) and overtime as necessary.
 * Other duties and responsibilities as assigned.



Employees at all levels are expected to:



 * Understand our Operating Principles; make them the guidelines for how you do
   your job.
 * Own the customer experience - think and act in ways that put our customers
   first, give them seamless digital options at every touchpoint, and make them
   promoters of our products and services.
 * Know your stuff - be enthusiastic learners, users and advocates of our
   game-changing technology, products and services, especially our digital tools
   and experiences.
 * Win as a team - make big things happen by working together and being open to
   new ideas.
 * Be an active part of the Net Promoter System - a way of working that brings
   more employee and customer feedback into the company - by joining huddles,
   making call backs and helping us elevate opportunities to do better for our
   customers.
 * Drive results and growth.
 * Respect and promote inclusion & diversity.
 * Do what's right for each other, our customers, investors and our communities.



Disclaimer:



 * This information has been designed to indicate the general nature and level
   of work performed by employees in this role. It is not designed to contain or
   be interpreted as a comprehensive inventory of all duties, responsibilities
   and qualifications.



Comcast is an EOE/Veterans/Disabled/LGBT employer.





Comcast is proud to be an equal opportunity workplace. We will consider all
qualified applicants for employment without regard to race, color, religion,
age, sex, sexual orientation, gender identity, national origin, disability,
veteran status, or any other basis protected by applicable law.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Salary:

Base Pay: $17.00

Base pay is one part of the Total Rewards that Comcast provides to compensate
and recognize employees for their work. Most sales positions are eligible for a
Commission under the terms of an applicable plan, while most non-sales positions
are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits.
We believe that benefits should connect you to the support you need when it
matters most, and should help you care for those who matter most. That’s why we
provide an array of options, expert guidance and always-on tools, that are
personalized to meet the needs of your reality – to help support you physically,
financially and emotionally through the big milestones and in your everyday
life. Please visit the compensation and benefits summary on our careers site for
more details.

Salary:

Base Pay: $17.00

Base pay is one part of the Total Rewards that Comcast provides to compensate
and recognize employees for their work. Most sales positions are eligible for a
Commission under the terms of an applicable plan, while most non-sales positions
are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits.
We believe that benefits should connect you to the support you need when it
matters most, and should help you care for those who matter most. That’s why we
provide an array of options, expert guidance and always-on tools, that are
personalized to meet the needs of your reality – to help support you physically,
financially and emotionally through the big milestones and in your everyday
life. Please visit the compensation and benefits summary on our careers site for
more details.


COVERAGE THAT COUNTS

While you're out there changing the tech game, we've got you covered
Medical & Dental

At Comcast, we care about our employees’ wellbeing—physically, emotionally, and
financially.
401(k) Savings Plan

Save for your future with our 401(k). We offer automatic enrollment along with
dollar-for-dollar matching, up to the first 6% of your eligible pay contributed.
Life Milestones

From adoption assistance, childcare resources, pet insurance and more, Comcast
supports you at all life stages.
Courtesy Services

We offer all of our full-time employees in serviceable areas free digital TV and
internet, as well as deeply discounted phone services and other features.
Discount Tickets

Comcast employees can take advantage of exclusive discounts and special offers
at our Universal Resorts.
Perks & Discounts

Comcast offers a wide variety of perks and other benefits—including tuition
assistance, commuter discounts and voluntary benefits.



COME SEE INSIDE OUR STORE

Click For 360 View

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READY TO APPLY? HERE'S HOW IT ALL WORKS.

step one

Create a profile & apply

See the job you want? Create a candidate profile and apply online. You can apply
for as many positions as you want using your candidate profile.

step two

Application review

This part is all us. We weigh applications based on overall experience,
education and skill. If you fit the bill, we'll reach out with next steps.
But because we get so many applications every day, we can't reply to everybody.

step three

Assessment testing

Some jobs require more info on your abilities. If this applies to you, a Comcast
recruiter will reach out for more details.

step four

Interview process

Let's chat. We typically begin with a phone call or video chat. If all goes
well, your recruiter will schedule an in-person interview.

step five

Selection Notification

A recruiter will let you know if you're our pick for the job. If you aren't
chosen, don't worry! Totally try again. We have lots of available jobs at
Comcast—possibly one with your name on it.

step six

Pre-employment checks

Before you start, you must successfully complete a drug screening test and
background check. Your recruiter will provide instructions.

step seven

You made it!

Sign your offer letter, complete your pre-employment checks, and ta-da! You're a
legit Comcast employee. Your recruiter will explain what happens next and set
you up with your manager to make sure you start things off on the right foot.

Note

You can create a "job alert" that will notify you by e-mail whenever a new job
that matches your search criteria is posted. If you feel you need special
accommodations during the recruitment or hiring process, please contact your
recruiter or contact us at Comcast_Careers@Comcast.com.

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 Got a Question? We’re always online. Check our FAQs or connect with
@ComcastCareers

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TERMS   |   WEBSITE PRIVACY   |   HOME   |   CANDIDATE PRIVACY |   MOTION
SETTINGS We are an Equal Employment Opportunity and Affirmative Action Employer
EOE/Veterans/Disabled/LGBT. Comcast endeavors to make our career site accessible
to any and all users. If you would like to contact us regarding the
accessibility of our careers website, please contact
comcast_careers@comcast.com. Any inquiries regarding employment application
status; resume submittal, open positions and any other general inquiries will
not receive a response so please visit our FAQ page for more information.
Comcast participates in the E-VERIFY PROGRAM in our hiring practices to achieve
a lawful workforce.
Comcast is a drug-free workplace. We are an Equal Employment Opportunity and
Affirmative Action Employer EOE/Veterans/Disabled/LGBT. Comcast endeavors to
make our career site accessible to any and all users. If you would like to
contact us regarding accommodations for any part of the application or interview
process, please contact talentaccommodations@comcast.com. Any inquiries
regarding employment application status; resume submittal, open positions and
any other general inquiries will not receive a response so please visit our FAQ
page for more information. Comcast participates in the E-VERIFY PROGRAM in our
hiring practices to achieve a lawful workforce. Comcast is a drug-free
workplace.
Comcast Policy on EEO  | Do Not Sell My Personal Information

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