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GET /en/consumer/track-and-trace

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    <div class="flex flex-col flex-grow pt-2 sm:pt-0 sm:px-4">
      <h4 class="mb-px normal-case">Where is my shipment?</h4>
      <p>Use track and trace</p>
    </div>
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en
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My DHL


TRACK YOUR PARCEL

Track and trace

WHERE IS MY SHIPMENT?

Use track and trace

Shipment number
Zipcode receiver

App Store
Google Play Store
Download the app
TRACK DHL ECOMMERCE
GOTCHA!

You can easily track your shipment online with our track and trace tool – you'll
know exactly where your DHL parcel is and when it's arriving. All you need is
your shipment number. By entering the recipient's postal code, you'll see the
sender and the recipient. So if your parcel is being delivered to your neighbor,
you'll have their address.


TRACK AND TRACE
ALMOST THERE!

It’s great to be able to track your parcel, but you also want to know when to
expect it. My DHL gives you an expected delivery time as soon as your delivery
has been scheduled, all on your phone or tablet. If your parcel is with your
neighbor or at a DHL ServicePoint, you can find the address in the app.

Download the My DHL app


OUR DELIVERY TIMES

We deliver Monday through Saturday, during the day or in the evening. As soon as
we receive the package, we will let you know via track and trace and by e-mail
when we expect to deliver the package. On the day of delivery you will see a
more specific timeslot of the delivery time.

WHEREVER, WHENEVER

If you weren't at home for our courier and your neighbors were on vacation,
we'll send your package to a DHL ServicePoint nearby the next working day. Is
this inconvenient for you? Make a new delivery appointment.

Select a new delivery time

MY DHL
NEED TO SHIP SOMETHING YOURSELF? IT'S EASY!

Everyone can ship with the My DHL app, starting at just €3.15. You can make a
label online in no time and drop off your parcel at your local ServicePoint.

Send your parcel (link is external)


FREQUENTLY ASKED QUESTIONS

We're there to help as soon as we can. We've put together a list of FAQs that
may just provide an answer to your question.



How will I know when my parcel has arrived?

Use track and trace to pinpoint your parcel in the Netherlands at any time of
the day. Use international track and trace(link is external) to follow other
parcels. Make sure you have the shipment number and the recipient's postal code,
so we can tell you exactly where your parcel is. We'll e-mail you as soon as
your parcel has been delivered.

What should I do if my parcel is delayed or lost?

In that case, please contact the sender. For example, the customer service of
the webshop or the platform where you ordered, or with the person who sent
something to you. They will help you further and can start an investigation at
DHL if something is wrong.

My parcel has been sent to a DHL Locker. How do I collect it?

We'll e-mail or text you a unique code once your parcel has been delivered.
Enter this into the display on the machine to retrieve your parcel. 

All questions

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