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THE DOCTOR IS IN – AND STREAMING
LIVE FROM YOUR IPHONE OR ANDROID DEVICE.

See your doctor virtually with real-time video visits.

How it Works

Download the PocketPatient™ app to take your video appointment from almost
anywhere.




*Data and usage rates may apply.




TELEMEDICINE FOR YOU, AND YOUR DOCTOR.

Stay connected to your doctor through video visits, when you can’t come to their
office.

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HELP REDUCE THE RISK

Decrease potential exposure to illnesses like COVID-19.
w

TALK WITH YOUR DOCTOR

Express concerns and get answers to questions.


GET PRESCRIPTIONS FILLED

Your medications—approved by your doctor, virtually.


SKIP THE WAITING ROOM

Attend pre-scheduled visits online with your doctor.


GETTING SET UP FOR VIDEO VISITS

Not sure how to get started with your virtual appointment? Follow these simple
steps:

IMPORTANT NOTICE: If you have or think you might be having a medical emergency
or urgent medical problem, immediately dial 911. The use of telehealth services
might not be appropriate for all medical conditions or concerns.



STEP 1: SCHEDULE YOUR VIDEO VISIT

Make an appointment with your doctor and provide the requested information,
including your phone number, email address and date of birth.


STEP 2: GET ACCESS TO YOUR PATIENT PORTAL

You’ll need a patient portal login to access your video visit from a web browser
or to use PocketPatient. Please contact your physician’s office for patient
portal access or login assistance.


STEP 3: DOWNLOAD THE POCKETPATIENT APP

Download the PocketPatient app from the App Store or Google Play for use on your
iPhone (iOS12 and above) or Android device (v. 7.0 and above). You do not need a
username or password to access video visits on PocketPatient, but the app must
be installed. You will need this login info to access other features on
PocketPatient.


STEP 4: PREPARE FOR YOUR VIDEO VISIT

In addition to downloading the app, you will want to complete any instructions
from your physician’s office. You may be asked to complete forms or upload
information to your patient portal.


STEP 5: JOIN THE VIDEO VISIT

When your physician is ready, you’ll receive an invitation to join by text or
email. You may also receive a PocketPatient notification.

To join using the PocketPatient app, select the link received by text or email,
enter your last name and date of birth, and select “Join Video Visit” to meet
with your physician.

Or log in to the patient portal or PocketPatient app with your patient portal
login information and select “Join Video Visit” under “Appointments” to meet
with your physician.

Have questions or need support? Contact your physician’s office.

IMPORTANT NOTICE: This telemedicine solution is only for routine or non-urgent
matters; if you have a medical emergency, please dial 911.


DERMATOLOGY | VIRTUAL CHECK-IN

Want to connect with your dermatology practice by sending images?

In addition to the live video appointment, dermatology patients may also have
the option to submit photos via Virtual Check-In. If this option is available,
using the PocketPatient app, you can initiate a Virtual Check-In, answer
pre-screening questions, select your preferred medical professional, review and
accept any consent(s), and submit photos for review by your medical
professional.




VIDEO RESOURCES

Here are some helpful how to videos

1:15










Telehealth for Patient Portal

1:57










PocketPatient for iPhone

1:57










PocketPatient for Android


VIDEO VISITS FAQ

Here are some of the most frequently asked questions about video visits.

WHO DO I CONTACT FOR SUPPORT?

Please contact your physician’s office for assistance.

DO I NEED TO LOG IN TO POCKETPATIENT OR THE PORTAL TO ATTEND MY VIDEO VISIT?

If the app is installed on your phone, you do not have to log in to
PocketPatient to attend your video visit. For your convenience, you only need to
enter your last name and date of birth to access video visits on PocketPatient.
You may also log in to PocketPatient to attend your video visit and use other
PocketPatient features.



If you are using the portal for your video visit, you will need to log in to the
portal.

Please contact your physician’s office for patient portal access or login
assistance.

WHAT IS TELEMEDICINE?

Telemedicine can take the form of a video visit, Virtual Check-In, eVisit or
phone call. It’s a virtual appointment with your doctor—clinical care from a
distance.

WHY SHOULD I USE TELEMEDICINE?

Telemedicine is another way to connect with your doctor—whether your physician’s
office is open or closed. It has also been instrumental in helping doctors
safely screen for COVID-19. Additionally, if you have a vulnerable immune
system, limited mobility or if you live in a remote area, you may find it safer
or more convenient to visit with your doctor from the comfort of your home. With
telemedicine, you can receive clinical care from almost anywhere and there are
no extended wait times.

CAN I USE THIS TELEHEALTH SERVICE TO SEE ANY DOCTOR?

In general, you must be an established patient of the provider you wish to see
in order to be eligible for a telehealth visit. If you have not seen the
provider within the last 3 years, please contact your physician’s office to
discuss options that might be available to obtain care.

HOW IS THE POCKETPATIENT TELEHEALTH SOLUTION DIFFERENT FROM OTHERS?

On the PocketPatient app, you have the ability to stream HD video on the back of
your mobile device and activate your device’s flashlight. This can help your
doctor see and assess your situation.

WHAT SECURITY MEASURES ARE IN PLACE FOR THIS TELEMEDICINE CONFERENCING SOLUTION?

While nothing can be totally secure, PocketPatient video transmissions are
encrypted.

WHAT IF I GET DROPPED FROM THE VIDEO VISIT?

Simply refresh your screen to rejoin your video visit.

WHAT IF I’M GOING TO BE LATE FOR THE CALL OR IF I NEED TO CANCEL/RESCHEDULE?

You have 10 minutes to join the call after the scheduled time. If you cannot
join within that time frame, you will need to contact your practice to make
further arrangements.

HOW LONG DO I HAVE TO COMPLETE MY VIDEO VISIT?

If your video visit goes over 60 minutes it will end. Need more time? Just call
your physician’s office. The doctor may initiate another video visit or the
practice can help you reschedule.

DO I HAVE TO PAY FOR MY TELEMEDICINE VISIT?

The PocketPatient app is free to download. Please contact your physician
directly to discuss insurance coverage for telehealth visits and any costs or
charges that may apply, including co-pays, deductibles, no-show or cancellation
fees. Data fees from your carrier or ISP provider may apply depending on your
plan and usage.

WHERE DO I DOWNLOAD THE POCKETPATIENT APP?

The PocketPatient app is available at the App Store or Google Play for use on
your iPhone (iOS12 and above) or Android device (v. 7.0 and above).

WILL I NEED A DATA CONNECTION TO USE THE APP?

You will need a cellular data or WiFi connection to download the app and
participate in real-time video appointments.

HOW DO I JOIN MY VIDEO VISIT?

When your physician is ready, you’ll receive an invitation to join by text or
email. You may also receive a PocketPatient notification.



To join using the PocketPatient app, select the link received by text or email,
enter your last name and date of birth, and select “Join Video Visit” to meet
with your physician.

Or log in to the patient portal or PocketPatient app with your patient portal
login information and select “Join Video Visit” under “Appointments” to meet
with your physician.

WILL THE VIDEO CHAT WORK IN GOOGLE INCOGNITO MODE OR FIREFOX PRIVATE MODE?

No, the video telemedicine service will not work in incognito mode or private
mode.

CAN I JUST SEND MY DOCTOR PHOTOS FOR REVIEW?

If you are a dermatology patient, you may have the option to initiate a Virtual
Check-In and send your physician photos via the Pocket Patient app. This option
is currently available to dermatology patients only and is separate from the
real-time video telemedicine service and different costs and charges may apply.
Please contact your dermatology practice for additional information.


TAKE YOUR NEXT DOCTOR APPOINTMENT WHERE YOU’RE MOST COMFORTABLE

Talk to your physician about video visits and download the PocketPatient app
today!



The terms relating to your use of the PocketPatient app or the patient portal,
as well as your providing information through either and the healthcare services
you receive, are those you have agreed to with your healthcare provider. In
addition, as the technology platform provider Modernizing Medicine has its own
Terms of Use and Privacy Policy that you agree to by using the PocketPatient app
or the patient portal, found at Terms of Use and Privacy Policy.

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