www.aspect.com
Open in
urlscan Pro
2606:4700::6811:6913
Public Scan
URL:
https://www.aspect.com/call-center-solutions
Submission: On August 26 via api from US
Submission: On August 26 via api from US
Form analysis 1 forms found in the DOM
POST /call-center-solutions
<form method="post" action="/call-center-solutions" id="ctl01" class="asp-form-slim input" __bizdiag="287513139" __biza="WJ__">
<div class="aspNetHidden">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
value="fPSXpAOgvmaezHtG0jt9s/ujGKh4YYTxLkTXNOZzKivrokP2lDVIJPdzy8tp0oF+DgNEbFtutxTdrHHjXNfXecq49K0DKOddgT18o4YFf4Y7TyYgYrObGyF9+EAxo8IA6AIO/eJn4zV+DfY7jora9g4No+paIi+QGCU1CCtgnNmpjQAhGWH9DNibTyM7ITUKWx655nRcSUeuQ0Ff3I2f6mIJYp1SHXXrBPVVV1d5tXqbqJByYipjjDBeHHsoT90X">
</div>
<div class="aspNetHidden">
<input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="62996EBC">
</div>
<div class="video-player-overlay">
<div class="video-player-modal-wrapper">
<div class="video-player-modal">
</div>
</div>
</div>
<!-- snap-drawer -->
<div class="snap-drawers">
<div class="snap-drawer snap-drawer-left">
<div style="margin: 15px 15px 0 15px; padding: 0; height: 45px;">
<fieldset class="form-search">
<div class="input-append">
<input id="mobile-q" type="text" placeholder="Search" style="width: 180px;">
<button id="q-submit" type="submit" class="btn btn-success"><i class="icon-search icon-white"></i></button>
</div>
</fieldset>
</div>
<div>
<ul id="snap-group"><!--PRODUCTS AND SOLUTIONS-->
<li><a title="PRODUCTS AND SOLUTIONS">Products and Solutions </a> <a class="arrow" href="#">></a>
<ul>
<li><a title="Solutions Overview" href="/call-center-solutions">Solutions Overview</a></li>
<li><a title="Contact Center" href="/call-center-solutions/call-center">Contact Center</a></li>
<li><a title="Inbound Voice" href="/call-center-solutions/call-center/inbound-voice">Inbound Voice</a></li>
<li><a title="Outbound Voice" href="/call-center-solutions/call-center/outbound-voice">Outbound Voice</a></li>
<li><a title="Omnichannel Agent" href="/call-center-solutions/call-center/omnichannel">Omnichannel Agent</a></li>
<li><a title="CX Automated Agent" href="/call-center-solutions/call-center/self-service">CX Automated Agent</a></li>
<li><a title="Cloud Contact Center" href="/call-center-solutions/call-center/cloud-contact-center">Cloud Contact Center</a></li>
<li><a title="Workforce Optimization" href="/call-center-solutions/workforce-optimization">Workforce Optimization</a></li>
<li><a title="Workforce Management" href="/call-center-solutions/workforce-optimization/call-center-workforce-management">Workforce Management</a></li>
<li><a title="Performance Management" href="/call-center-solutions/workforce-optimization/performance-management-software">Performance Management</a></li>
<li><a title="Quality Management" href="/call-center-solutions/workforce-optimization/quality-management-software">Quality Management</a></li>
<li><a title="Workforce and Interaction Analytics" href="/call-center-solutions/workforce-optimization/speech-analytics-and-text-analytics">Workforce and Interaction Analytics</a></li>
<li><a title="Fraud Detection" href="/call-center-solutions/fraud-detection">Fraud Detection</a></li>
<li><a title="Industry Solutions" href="/call-center-solutions/industry-solutions">Industry Solutions</a></li>
<li><a title="Professional Services" href="/call-center-solutions/professional-services">Professional Services</a></li>
</ul>
</li>
<!--PARTNERS-->
<li><a title="PARTNERS">Partners</a> <a class="arrow" href="#">></a>
<ul>
<li><a title="PARTNERS" href="/partners">Partners</a></li>
<li><a title="Strategic Alliance" href="/partners#StrategicPartners">Strategic Alliance</a></li>
<li><a title="Partner Community Login" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Partner Community Login</a></li>
<li><a title="Partner Programs" href="/partners">Partner Programs</a></li>
<li><a title="Become a Partner" href="/partners/new-partner-application">Become a Partner</a></li>
<li><a title="Find a Partner" href="/partners/find-a-partner">Find a Partner</a></li>
<li><a title="Partner Resources" href="/partners/partner-resources">Partner Resources</a></li>
</ul>
</li>
<!--RESOURCES-->
<li><a title="RESOURCES">Resources</a> <a class="arrow" href="#">></a>
<ul>
<li><a title="Upcoming Events" href="/company/events/upcoming-events">Upcoming Events</a></li>
<li><a title="Webinar Replays " href="/company/events/online-event-replays">Webinar Replays</a></li>
<li><a title="Resource Library" href="/resources">Resource Library</a></li>
<li><a title="Training" href="/training">Training</a></li>
<li><a title="Aspect Communities" href="/communities">Aspect Communities</a></li>
<li><a title="ASUGA" href="/asuga">ASUGA</a></li>
<li><a title="Aspect Community for Customers, Partners and Developers" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Aspect Community for Customers, Partners and Developers </a></li>
<li><a title="Developer Resources " href="/developers">Developer Resources </a></li>
<li><a title="Download Aspect CXP" href="/free/aspect-cxp-download">Download Aspect CXP </a></li>
<li><a title="Download Aspect Prophecy" href="/free/aspect-prophecy-download">Download Aspect Prophecy</a></li>
<li><a title="Evolution Login" href="http://evolution.voxeo.com/" target="_blank" rel="noopener">Evolution Login</a></li>
<li><a title="Partner Resources" href="/partners/partner-resources">Partner Resources</a></li>
<li><a title="GEM Award Program" href="/gem">GEM Award Program</a></li>
</ul>
</li>
<!--SUPPORT-->
<li><a title="SUPPORT">Support</a> <a class="arrow" href="#">></a>
<ul>
<li><a title="Support" href="/support">Support</a></li>
<li><a title="Aspect Customer Care" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Aspect Customer Care</a></li>
<li><a title="Contact Support" href="tel:+18009994455">Contact Support 1-800-999-4455 (North America) </a></li>
<li><a title="See Global numbers" href="/company/contact-us">See Global numbers</a></li>
<li><a href="https://aspect.force.com/CustomerCenter/CustomerCareAccAdminForm" target="_blank" rel="noopener">Send Us Your Question</a></li>
<li><a title="Aspect Communities" href="/communities">Aspect Communities</a></li>
<li><a title="ASUGA" href="/asuga">ASUGA</a></li>
<li><a title="Aspect Community for Customers, Partners and Developers" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Aspect Community for Customers, Partners and Developers </a></li>
</ul>
</li>
<!--ABOUT-->
<li><a title="About">About</a> <a class="arrow" href="#">></a>
<ul>
<li><a title="About" href="/company/about-us">About</a></li>
<li><a title="Customer First Mission " href="/company/about-us/customer-first-mission">Customer First Mission</a></li>
<li><a title="History and Innovation" href="/company/about-us">History and Innovation</a></li>
<li><a title="Work at Aspect" href="/company/careers">Work at Aspect </a></li>
<li><a title="Upcoming Events" href="/company/events/upcoming-events">Upcoming Events</a></li>
<li><a title="Webinar Replays " href="/company/events/online-event-replays">Webinar Replays</a></li>
<li><a title="News" href="/company/news">News</a></li>
<li><a title="Press Releases" href="/company/news/press-releases1">Press Releases</a></li>
<li><a title="Aspect News " href="/company/news/aspect-in-the-news">Aspect News</a></li>
<li><a title="Press Contacts" href="/company/news/press-contacts">Press Contacts</a></li>
</ul>
</li>
<!--CONTACT US-->
<li><a title="CONTACT US">Contact Us</a> <a class="arrow" href="#">></a>
<ul>
<li><a title="Contact Us" href="/company/contact-us">Contact Us</a></li>
<li><a title="Support" href="/support">Support</a></li>
<li><a title="Contact Support" href="tel:+18009994455">Contact Support 1-800-999-4455 (North America) </a></li>
<li><a title="Sales" href="tel:+18885472481">Contact Sales 1-888-547-2481 (North America) </a></li>
<li><a title="See Global numbers" href="/company/contact-us/global-office-locations">See Global numbers</a></li>
<li><a title="Chat" onclick="openChatPopUp()" href="#">Chat Now</a></li>
<li><a title="Global Office Locations" href="/company/contact-us/global-office-locations">Global Office Locations</a></li>
<li><a title="More Contact Information" href="/company/contact-us">More Contact Information</a></li>
</ul>
</li>
<!--Start Communities-->
<li><a title="Communities">Communities</a> <a class="arrow" href="#">></a>
<ul>
<li><a title="Aspect Communities" href="/communities">Aspect Communities</a></li>
<li><a title="Partner Community" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Partner Community</a></li>
<li><a title="ASUGA" href="/asuga">ASUGA</a></li>
</ul>
</li>
<!--End Communities--> <!--Start COMPANY MENU-->
<li><a title="Company">Company</a> <a class="arrow" href="#">></a>
<ul>
<li><a title="About Us" href="/company/about-us">About Us</a></li>
<li><a title="Events" href="/company/events/upcoming-events">Events</a></li>
<li><a title="Careers" href="/company/careers">Careers</a></li>
<li><a title="Customer Reviews" href="/customer-reviews">Customer Reviews</a></li>
<li><a title="Case Studies" href="/company/case-studies">Case Studies</a></li>
<li><a title="News" href="/company/news">News</a></li>
<li><a title="Aspect Blogs" href="https://blogs.aspect.com" target="_blank" rel="noopener">Aspect Blogs</a></li>
<li><a title="GDPR Information" href="/company/gdpr">GDPR Information</a></li>
</ul>
</li>
<!--End COMPANY MENU--> <!--Start LANGUAGES MENU-->
<li><a title="English/US" href="#">English/US</a> <a class="arrow" href="#">></a>
<ul>
<li><a title="中文" href="/chs">中文</a></li>
<li><a title="Deutsch" href="/de">Deutsch</a></li>
<li><a title="English/AU" href="/au">English/AU</a></li>
<li><a title="English/IN" href="/in">English/IN</a></li>
<li><a title="English/UK" href="/uk">English/UK</a></li>
<li class="active"><a title="English/US" href="/?lang=en">English/US</a></li>
<li><a title="Español" href="/es">Español</a></li>
<li><a title="日本語" href="/jp">日本語</a></li>
<li><a title="Português" href="/pt">Português</a></li>
</ul>
</li>
<!--End LANGUAGES MENU--> <!--Start Phone-->
<li><a title="Phone" href="tel:+18885472481">1-888-547-2481</a></li>
<!--End Phone--> <!--Start Chat-->
<li><a title="Chat" onclick="openChatPopUp()" href="#">Chat</a></li>
<!--End Chat--> <!-- Start Login -->
<li><a title="Login" href="http://support.aspect.com">Login</a></li>
<!-- End Login -->
</ul>
</div>
<div style="height: 100px;">
<!-- force scrolling on all to adjust for orientation changes -->
</div>
</div>
<div class="snap-drawer snap-drawer-right"></div>
</div>
<div id="preload-arrow-up"></div>
<div id="preload-arrow-down"></div>
<script type="text/javascript">
if (document.images) {
img1 = new Image();
img2 = new Image();
img3 = new Image();
img4 = new Image();
img1.src = "/Static/assets/img/global/icon-mobile-nav-arrow-up.png";
img2.src = "/Static/assets/img/global/icon-mobile-nav-arrow-down.png";
img3.src = "/Static/assets/img/global/icon-mobile-nav-arrow-up@2x.png";
img4.src = "/Static/assets/img/global/icon-mobile-nav-arrow-down@2x.png";
}
</script>
<div id="content" class="snap-content">
<!-- header -->
<header>
<div id="NavigationContent_pnlNavbar" class="navbar active">
<div>
<style>
<!--
/* newly added box-50 */
.yamm .yamm-content .box50-1-menu,
.yamm .yamm-content .box50-2-menu {
float: left;
width: 300px;
margin-right: 12px;
}
.yamm .yamm-content .box50-2-menu strong a {
color: #FF5B35;
text-decoration: none;
}
.yamm .yamm-content .box50-1-menu strong a {
color: #FF5B35;
text-decoration: none;
}
.yamm .yamm-content .box50-2-menu strong a:hover {
color: #00aeef;
text-decoration: none;
}
.yamm .yamm-content .box50-1-menu strong a:hover {
color: #00aeef;
text-decoration: none;
}
.yamm .yamm-content .box50-1-menu p {
font-size: 12px;
color: #ababaa;
text-transform: none;
}
.yamm .yamm-content .box50-2-menu p {
font-size: 12px;
color: #ababaa;
text-transform: none;
}
.phone-number {
font-size: 12px;
/*color: #ffffff; */
float: left;
display: block;
margin-left: 490px;
margin-top: 11px;
}
a.contact-us-button {
border-radius: 9px;
-moz-border-radius: 9px;
-webkit-border-radius: 9px;
border: 2px solid #00AEEF;
text-transform: uppercase;
background: none;
color: #00AEEF !important;
margin-right: 4px;
}
a.contact-us-button:hover {
border-radius: 9px;
-moz-border-radius: 9px;
-webkit-border-radius: 9px;
border: 2px solid #FF5B35 !important;
text-transform: uppercase;
background: none !important;
color: #FF5B35 !important;
margin-right: 4px;
}
@media (min-width: 768px) and (max-width: 1199px) {
.yamm .yamm-content .box50-1-menu,
.yamm .yamm-content .box50-2-menu {
float: left;
width: 200px;
margin-right: 12px;
}
}
@media (min-width: 980px) and (max-width: 1201px) {
.phone-number {
margin-left: 128px;
}
}
@media (min-width: 1px) and (max-width: 978px) {
.phone-number {
margin-left: 88px;
}
}
#topphonenum {
padding: 15px 10px;
}
/**** NEW CONTACT US BUTTON****/
.new-contact-us {
background-color: transparent;
-moz-border-radius: 0px;
-webkit-border-radius: 0px;
border-radius: 0px;
border: 1px solid #FF5B35;
display: inline-block;
cursor: pointer;
font-family: Arial;
font-size: 14px;
font-weight: 500;
padding: 14px 14px;
text-decoration: none;
line-height: 10px;
color: #ffffff;
}
.new-contact-us-box:hover .new-contact-us {
background-color: #ffffff;
font-family: Arial;
font-size: 14px;
font-weight: 500;
color: #FF5B35;
}
.new-contact-us:active {
position: relative;
/*top:1px;*/
color: #FF5B35;
background-color: #ffffff;
}
/**** START BOX DIV ****/
.new-contact-us-box {
position: relative;
display: block;
}
.new-contact-us-box:active {
color: #ffffff;
}
/**** START DROPDOWN ****/
.new-contact-us-box ul li {
padding-bottom: 10px;
font-size: 16px;
font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;
color: #ababaa;
text-transform: none;
}
.new-contact-us-box ul li a {
color: #00afef;
text-decoration: none;
}
.new-contact-us-box ul li a:hover {
text-decoration: underline;
}
.new-contact-us-box ul li a:active {
text-decoration: underline;
}
.container-contact {
float: left;
width: 296px;
margin 0px;
}
.new-contact-us-box ul {
padding-left: 0px;
list-style: none;
margin: 0px;
}
.dropdownn {
position: relative;
display: inline-block;
margin-top: 15px;
float: right;
}
.dropdownn:hover {
position: relative;
display: inline-block;
background-color: #00afef;
color: #000;
-moz-border-radius: 9px;
-webkit-border-radius: 9px;
border-radius: 9px;
}
.dropdownn-content {
display: none;
position: absolute;
background-color: #ffffff;
min-width: 160px;
padding: 12px 16px;
z-index: 1;
}
.dropdownn:hover .dropdownn-content {
display: block;
left: auto !important;
right: 0 !important;
margin-top: -5px;
padding: 30px 30px 20px 30px;
}
.responsive-logo-main {
display: block !important;
}
.responsive-logo-small {
display: none !important;
}
@media screen and (max-width: 1199px) and (min-width: 767px) {
.responsive-logo-small {
display: block !important;
}
.responsive-logo-main {
display: none !important;
}
}
-->
</style>
<meta name="format-detection" content="telephone=no">
<div class="yamm navbar navbar-fixed-top active">
<div class="navbar-inner margin-top" style="max-height: 100px;"><!-- container -->
<div class="container"><a id="toggleMobileNav" class="btn-navbar"></a> <a id="toggleMobileSearch" class="btn-navbar-search"></a> <!-- logo -->
<div class="brand-full-color responsive-logo-main">
<a class="brand-full-color" style="background: transparent url('/globalassets/images/aspect-new-logo-rgb-250.png') no-repeat; height: 75px; width: 250px; padding-top: 0px; margin-top: 15px;" href="/"> Aspect </a></div>
<div class="brand-full-color responsive-logo-small">
<a class="brand-full-color" style="background: transparent url('/globalassets/images/aspect-new-logo-rgb.png') no-repeat; height: 35px; width: 117px; padding-top: 0; margin-top: 42px;" href="/"> Aspect </a></div>
<!--/logo--> <!--top bar-->
<div class="nav-collapse collapse" style="font-size: 12px; color: #000;">
<ul class="nav navbar-nav asp-nav-pull-right navbar-secondary" style="margin-right: 0px;">
<!--li class="asp-nav-vertical-rule" style="width: 48px; height: 35px; line-height: 10px;"><a class="asp-icon-nav-search-toggle" title="Search" href="#">Search</a></li-->
<li class="asp-nav-vertical-rule">
<div id="asp-header-search">
<fieldset style="border: 0px; margin: 0; padding: 0em;"><input id="q" maxlength="255" type="text"> <button class="asp-header-search-btn">Search</button></fieldset>
</div>
</li>
<!--<li class="dropdown asp-nav-language-menu" style="font-size: 12px; line-height: 10px;"><a style="font-size: 11px; padding: 15px 10px;" href="tel:+18885472481">1-888-547-2481</a></li>-->
<li class="dropdown asp-nav-language-menu" style="font-size: 12px; line-height: 10px;"><a style="font-size: 11px; padding: 15px 10px;" onclick="openChatPopUp()" href="#">Chat</a></li>
<li class="dropdown asp-nav-language-menu" style="font-size: 12px; line-height: 10px;"><a style="font-size: 11px; padding: 15px 10px;" title="Company" href="#">Company</a>
<ul class="dropdown-menu" style="top: 36px; z-index: 1001;">
<li>
<div class="yamm-content yamm-content-narrow">
<ul class="span1 unstyled" style="width: 100%;">
<li><a title="About Us" href="/company/about-us">About Us</a></li>
<li><a title="Events" href="/company/events/upcoming-events">Events</a></li>
<li><a title="Careers" href="/company/careers">Careers</a></li>
<li><a title="Customer Reviews" href="/customer-reviews">Customer Reviews</a></li>
<li><a title="Case Studies" href="/company/case-studies">Case Studies</a></li>
<li><a title="News" href="/company/news">News</a></li>
</ul>
</div>
</li>
</ul>
</li>
<li class="dropdown asp-nav-language-menu" style="font-size: 12px; line-height: 10px;"><a style="font-size: 11px; padding: 15px 10px;" title="Communities" href="#">Communities</a>
<ul class="dropdown-menu" style="top: 36px; z-index: 1001;">
<li>
<div class="yamm-content yamm-content-narrow">
<ul class="span1 unstyled" style="width: 100%;">
<li><a title="Aspect Communities" href="/communities">Aspect Communities</a></li>
<li><a title="Partner Community" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Partner Community</a></li>
<li><a title="ASUGA" href="/asuga">ASUGA</a></li>
</ul>
</div>
</li>
</ul>
</li>
<li class="dropdown asp-nav-language-menu nav-language-selector" style="font-size: 12px; line-height: 10px;"><button style="font-size: 11px; padding: 15px 10px; width: 20px; height: 11px; position: relative;"
title="English/US"></button>
<ul class="dropdown-menu" style="top: 36px; z-index: 1001;">
<li>
<div class="yamm-content yamm-content-narrow">
<ul class="span1 unstyled" style="width: 100%;">
<li><a title="中文" href="/chs">中文</a></li>
<li><a title="Deutsch" href="/de">Deutsch</a></li>
<li><a title="English/AU" href="/au">English/AU</a></li>
<li><a title="English/IN" href="/in">English/IN</a></li>
<li><a title="English/UK" href="/uk">English/UK</a></li>
<li class="active"><a title="English/US " href="/?lang=en">English/US</a></li>
<li><a title="Español" href="/es">Español</a></li>
<li><a title="日本語" href="/jp">日本語</a></li>
<li><a title="Português" href="/pt">Português</a></li>
</ul>
</div>
</li>
</ul>
</li>
<li class="dropdown asp-nav-language-menu nav-login" style="font-size: 12px; line-height: 10px;">
<a class="nav-login-link" style="font-size: 11px; padding: 15px 10px;" title="Login" href="http://support.aspect.com" target="_blank" rel="noopener">Login</a></li>
</ul>
</div>
<!--Start Main Nav--> <!--Solutions-->
<div class="nav-collapse collapse">
<ul class="nav navbar-nav asp-nav-shift-left-15" style="margin-left: -20px; font-size: 16px; text-transform: uppercase; float: right;">
<li class="dropdown"><a class="dropdown-toggle" style="padding: 10px 17px 10px;" onclick="return false;" href="#">Products and Solutions</a>
<ul class="dropdown-menu">
<li>
<div class="yamm-content">
<div class="box50-1-menu"><!---section- --> <strong><a title="Solutions Overview" href="/call-center-solutions">Solutions Overview</a></strong>
<br><br><strong><a title="Contact Center" href="/call-center-solutions/call-center">Contact Center</a></strong>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;" href="/call-center-solutions/call-center/inbound-voice">Inbound Voice</a></p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">ACD | Intelligent Routing</p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 0px;"><a style="color: #4a4f54;" href="/call-center-solutions/call-center/outbound-voice">Outbound Voice</a></p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">Proactive Outreach | Predictive Dialing | <br>Auto Dialing</p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 0px;"><a style="color: #4a4f54;" href="/call-center-solutions/call-center/omnichannel">Omnichannel Agent</a></p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">SMS | Messaging | Social</p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 0px;"><a style="color: #4a4f54;" href="/call-center-solutions/call-center/self-service">CX Automated Agent</a></p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">IVR | Digital Self-Service</p>
<!---section- --> <!---bottom section- --> <strong><a title="Workforce Optimization" href="/call-center-solutions/industry-solutions">Industry Solutions</a></strong>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">Financial Services | Healthcare | Retail | Utilities | Telecom | Transportation | Travel/Hospitality | Education | Government</p>
<!---bottom section- -->
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<!---box2- -->
<div class="box50-2-menu"><strong><a title="Workforce Optimization" href="/call-center-solutions/workforce-optimization">Workforce Optimization </a></strong>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;">
<a style="color: #4a4f54;" title="Workforce Management" href="/call-center-solutions/workforce-optimization/call-center-workforce-management">Workforce Management</a></p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">Forecasting | Scheduling | Tracking | Mobile App</p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 0px;">
<a style="color: #4a4f54;" href="/call-center-solutions/workforce-optimization/performance-management-software">Performance Management</a></p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">Coaching | Performance Data | Gamification</p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 0px;">
<a style="color: #4a4f54;" title="Quality Management" href="/call-center-solutions/workforce-optimization/quality-management-software">Quality Management</a></p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">Quality Monitoring | Recording</p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 0px;">
<a style="color: #4a4f54;" href="/call-center-solutions/workforce-optimization/speech-analytics-and-text-analytics">Workforce and Interaction Analytics</a></p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">Speech Analytics | Text Analytics | Trend Discovery</p>
<!---section- --> <!---bottom section- -->
<strong><a title="Fraud Detection" href="/call-center-solutions/fraud-detection">Fraud Detection</a></strong><br><br><strong><a title="Cloud Contact Center Solution" href="/call-center-solutions/call-center/cloud-contact-center">Cloud Contact Center Solution </a></strong>
<br><br><strong><a title="Professional Services" href="/call-center-solutions/professional-services">Professional Services </a></strong>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">Consultancy | Implementation | Business Intelligence/Optimization | Workforce Automation Innovations | Customer Experience
Innovations</p>
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<div class="box50-1-menu"><!---section- --> <strong><a title="Partner Programs" href="/partners">Partner Programs</a></strong>
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<!---section- --><!---bottom section- --> <strong><a title="Strategic Alliance" href="/partners#StrategicPartners">Strategic Alliance</a></strong>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 10px;">Amazon | Microsoft | Salesforce</p>
<strong><a title="Partner Community Login" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Partner Community Login</a></strong> <br><br><!---bottom section- -->
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<div class="box50-1-menu"><!---section- --> <strong><a title="Events" href="/company/events/upcoming-events">Events</a></strong>
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<!---section- --> <br><!---bottom section- --> <strong><a title="Resource Library" href="/resources">Resource Library</a></strong>
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<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;">
<a style="color: #4a4f54;" title="Aspect Community for Customers, Partners and Developers" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Aspect Community for Customers, Partners and Developers</a>
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<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;" title="Download Aspect CXP" href="/free/aspect-cxp-download">Download Aspect CXP </a></p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;">
<a style="color: #4a4f54;" title="Download Aspect Prophecy" href="/free/aspect-prophecy-download">Download Aspect Prophecy </a></p>
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<a style="color: #4a4f54;" title="Evolution Login" href="http://evolution.voxeo.com/" target="_blank" rel="noopener">Evolution Login </a></p>
<br><!---section- --> <!---bottom section- --> <strong><a title="Partner Resources" href="/partners/partner-resources">Partner Resources</a></strong>
<br><br><strong><a title="GEM Award Program" href="/gem">GEM Award Program</a></strong> <br><br><strong><a title="Aspect Blogs" href="https://blogs.aspect.com/" target="_blank" rel="noopener">Aspect Blogs</a></strong>
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<div class="box50-1-menu"><!---section- --> <strong><a title="Aspect Customer Care" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Aspect Customer Care</a></strong>
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<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 5px;">Call: <a style="color: #ababaa;" href="tel:+18009994455">1-800-999-4455</a> (North America)</p>
<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;" title="See Global numbers" href="/company/contact-us">See Global numbers </a></p>
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<div class="box50-1-menu"><!---section- --> <strong><a title="About Us" href="/company/about-us">About Us</a></strong>
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<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;" href="/company/events/online-event-replays">Webinar Replays</a></p>
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<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;" title="Aspect News" href="/company/news/aspect-in-the-news">Aspect News </a></p>
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<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" href="/company/events/upcoming-events">Events</a></li>
<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Upcoming Events" href="/company/events/upcoming-events">Upcoming Events</a></li>
<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Webinar Replays" href="/company/events/online-event-replays">Webinar Replays</a></li>
<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Resource Library" href="/resources">Resource Library</a></li>
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<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Aspect Communities" href="/communities">Aspect Communities</a></li>
<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="ASUGA" href="/asuga">ASUGA</a></li>
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<a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Aspect Community for Customers, Partners and Developers" href="https://aspect.force.com/CustomerCenter/s/login/" target="_blank" rel="noopener">Aspect Community for Customers, Partners and Developers</a>
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<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" href="/developers">Developer Resources</a></li>
<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Download Aspect CXP" href="/free/aspect-cxp-download">Download Aspect CXP</a></li>
<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Download Aspect Prophecy" href="/free/aspect-prophecy-download">Download Aspect Prophecy</a></li>
<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Evolution Login" href="http://evolution.voxeo.com/" target="_blank" rel="noopener">Evolution Login</a></li>
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<li style="font-size: 14px; color: #ababaa; text-transform: none; list-style-type: none;">Call: 1-800-999-4455 (North America)</li>
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<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Press Releases" href="/company/news/press-releases1">Press Releases</a></li>
<li><a style="font-size: 14px; color: #ababaa; text-transform: none;" title="Aspect News" href="/company/news/aspect-in-the-news">Aspect News</a></li>
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<br><!---bottom section- --> <strong><a style="color: white;" href="/company/contact-us">Sales</a></strong>
<p style="font-size: 14px; color: white; text-transform: none; margin-bottom: 5px;">Call: <a style="color: #fff;" href="tel:+18885472481">1-888-547-2481</a> (North America)</p>
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<li style="margin-left: 28px; margin-top: -9px;">(North America), <a href="/to/UI/CMS/Content/company/Contact-Us,,899/?epieditmode=False">View Global numbers</a></li>
<li><img style="margin-right: 10px;" alt="" src="/to/UI/CMS/Content/globalassets/images/contactmenu-phone-icon-sm.png,,33028?epieditmode=False" /><a href="tel:+18885472481">Sales inquiries 1-888-547-2481</a></li>
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<li><a href="/to/UI/CMS/Content/company/Contact-Us,,899/?epieditmode=False">More contact information...</a></li>
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<h1>Aspect Solution Overview</h1>
<p style="font-size: 18px;">Best-of-Breed Applications for Contact Management and Workforce Optimization</p>
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<p class="lined-title">Overview</p>
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<h2 style="padding-bottom: 15px;">Discover Why Aspect is the Provider of Choice for Industry-Leading Enterprises Worldwide<span style="color: #8b8b8b; font-size: .95em;"><br></span></h2>
<p>Our best-of-breed capabilities extend across both contact center and workforce optimization needs, and can be deployed in the contact center environment of your choice—whether you choose Aspect<sup>®</sup> Unified
IP<sup>®</sup> for an <a href="/call-center-solutions/aspect-unified-ip">on-premises or hosted platform</a>, or Aspect Via<sup>®</sup> for a
<a href="/call-center-solutions/aspect-via-platform">cloud-neutral contact center platform</a>.</p>
<p><strong>Contact Management suite</strong> includes <a href="/call-center-solutions/call-center">call center software applications</a> that support automated and live inbound and outbound communications across voice, SMS,
email, chat, and mobile interactions. <span style="font-weight: bold; color: #95d600;">See GREEN below</span>.</p>
<p><strong>Workforce Optimization suite</strong> provides <a href="/call-center-solutions/workforce-optimization">workforce optimization applications</a> that support both workforce productivity and employee engagement
strategies with best of breed workforce, performance, and quality management solutions. <span style="font-weight: bold; color: #ffc700;">See YELLOW below</span>.</p>
<p><strong>Workforce and Interaction Analytics</strong> are available across these capabilities, putting the information you need to make decisions at your fingertips. <span style="font-weight: bold; color: #ff5b35;">See RED
below</span>.</p>
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<h2 style="color: #8b8b8b; font-size: 1.2ems; padding-bottom: 15px; padding-top: 10px;">Want to understand more about each solution area?<br><span style="font-size: .75em; font-weight: normal;">Click on our <em>interactive
wheel </em>of solutions to reveal more details.</span></h2>
<h2 style="color: #95d600;">Contact Center Inbound Voice</h2>
<ul>
<li>Match the most appropriate agent to each contact to provide faster, more efficient issue resolution and better service experiences</li>
<li>Queue across groups, teams or the entire agent population to meet SLA targets and efficiently utilize agent resources</li>
<li>Conditionally route customers according to contact center statistics, customer preferences or other internal/external data</li>
<li>Provide wait time and queue position notifications with the ability to offer scheduled callback when wait times increase</li>
</ul>
<p style="margin-left: 65px;">LEARN MORE about our <a style="color: rgba(0,174,239,1.00); font-weight: bold;" href="/call-center-solutions/call-center/inbound-voice">inbound voice solution</a>.</p>
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<div id="two" class="platforms">
<h2 style="color: #8b8b8b; font-size: 1.2ems; padding-bottom: 15px; padding-top: 10px;">Want to understand more about each solution area?<br><span style="font-size: .75em; font-weight: normal;">Click on our <em>interactive
wheel </em>of solutions to reveal more details.</span></h2>
<h2 style="color: #95d600;">Contact Center Outbound Voice</h2>
<ul>
<li>Support every outbound engagement strategy with dialing options including: Preview, Precision, Predictive, Automatic and Blaster</li>
<li>Leverage best-time-to-contact capabilities and track contact histories to inform optimal outbound strategies</li>
<li>Deploy smarter campaigns with centralized attempt, consent, and number portability; tracking and regional compliance controls</li>
<li>Comply with increasingly complex regulatory requirements like TCPA, CFPB, OFCOM and other governmental regulatory bodies</li>
</ul>
<p style="margin-left: 65px;">LEARN MORE about our <a style="color: rgba(0,174,239,1.00); font-weight: bold;" href="/call-center-solutions/call-center/outbound-voice">outbound voice solution</a>.</p>
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<div id="three" class="platforms">
<h2 style="color: #8b8b8b; font-size: 1.2ems; padding-bottom: 15px; padding-top: 10px;">Want to understand more about each solution area?<br><span style="font-size: .75em; font-weight: normal;">Click on our <em>interactive
wheel </em>of solutions to reveal more details.</span></h2>
<h2 style="color: #95d600;">Contact Center Omnichannel Agent</h2>
<ul>
<li>Provide engagement choices for customers, so they can select the most appropriate channel, based on where they are and what they are doing</li>
<li>Provide a consistent and seamless cross channel experience when customers engage, inquire, and request service thru whatever channel suits them</li>
<li>Power automated multichannel campaigns and high-touch proactive customer care delivered through voice, email or SMS to stay connected with customers</li>
<li>Deliver extraordinary service by anticipating customer needs and sending proactive and personalized service communications on their channel of choice</li>
</ul>
<p style="margin-left: 65px;">LEARN MORE about our <a style="color: rgba(0,174,239,1.00); font-weight: bold;" href="/call-center-solutions/call-center/omnichannel">omnichannel agent solution</a>.</p>
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<div id="four" class="platforms">
<h2 style="color: #8b8b8b; font-size: 1.2ems; padding-bottom: 15px; padding-top: 10px;">Want to understand more about each solution area?<br><span style="font-size: .75em; font-weight: normal;">Click on our <em>interactive
wheel </em>of solutions to reveal more details.</span></h2>
<h2 style="color: #95d600;">Contact Center CX Automated Agent</h2>
<ul>
<li>Deploy chatbots and intelligent assistants capable of automated interactive response for self-service channels like SMS and web chat</li>
<li>Leverage the power of Natural Language Understanding (NLU) to make text-based automated interactions more intuitive, flexible and conversational</li>
<li>Send proactive outbound notifications and turn one-way notifications into two-way conversations so customers can take immediate action</li>
<li>Tailor custom IVR applications to your business needs, with automatic speech recognition and text-to-speech capabilities</li>
</ul>
<p style="margin-left: 65px;">LEARN MORE about our <a style="color: rgba(0,174,239,1.00); font-weight: bold;" href="/call-center-solutions/call-center/self-service">automated agent self-service solution</a>.</p>
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<div id="eight" class="platforms">
<h2 style="color: #8b8b8b; font-size: 1.2ems; padding-bottom: 15px; padding-top: 10px;">Want to understand more about each solution area?<br><span style="font-size: .75em; font-weight: normal;">Click on our <em>interactive
wheel </em>of solutions to reveal more details.</span></h2>
<h2 style="color: #ffc700;">WFO Workforce Management</h2>
<ul>
<li>Leverage accurate forecasting, flexible scheduling and insightful real-time tracking of all inbound, outbound, blended and back office staffing resources</li>
<li>Get true omnichannel forecasting and scheduling of voice, multi-session chat, email, SMS, and other digital channels with patent-pending models</li>
<li>Give agents and supervisors the self-service and mobility they want with apps for iOS and Android</li>
<li>Automate push notifications, SMS or emails on overtime, voluntary time-off and other important messages</li>
<li>Run unlimited "what-if" scenarios to understand the impact of unexpected variations in staff availability and contact volumes on service levels and budgets</li>
</ul>
<p style="margin-left: 65px;">LEARN MORE about our
<a style="color: rgba(0,174,239,1.00); font-weight: bold;" href="/call-center-solutions/workforce-optimization/call-center-workforce-management">workforce management solution</a>.</p>
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<div id="seven" class="platforms">
<h2 style="color: #8b8b8b; font-size: 1.2ems; padding-bottom: 15px; padding-top: 10px;">Want to understand more about each solution area?<br><span style="font-size: .75em; font-weight: normal;">Click on our <em>interactive
wheel </em>of solutions to reveal more details.</span></h2>
<h2 style="color: #ffc700;">WFO Performance Management</h2>
<ul>
<li>Drill down into aggregated data to view performance management trends over time and gain valuable insights</li>
<li>Achieve your business goals at every level of the organization by aligning individual and team goals with business goals</li>
<li>Set thresholds for team and individual agents, automatically identifying performance issues and recommending specific coaching actions</li>
<li>Create fun challenges and competitions between employees to drive engagement and improved performance</li>
</ul>
<p style="margin-left: 65px;">LEARN MORE about our
<a style="color: rgba(0,174,239,1.00); font-weight: bold;" href="/call-center-solutions/workforce-optimization/performance-management-software">performance management solution</a>.</p>
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<div id="six" class="platforms">
<h2 style="color: #8b8b8b; font-size: 1.2ems; padding-bottom: 15px; padding-top: 10px;">Want to understand more about each solution area?<br><span style="font-size: .75em; font-weight: normal;">Click on our <em>interactive
wheel </em>of solutions to reveal more details.</span></h2>
<h2 style="color: #ffc700;">WFO Quality Management</h2>
<ul>
<li>Use robust search tools to find and review voice recordings and text transcripts across work types and teams</li>
<li>Create custom quality evaluations for agent service performance or process scoring</li>
<li>Evaluate quality from the perspective of agent, supervisor and customer, and calibrate quality scores to ensure consistency</li>
<li>Monitor agents’ voice and text interactions in real time to ensure quality and offer coaching assistance when necessary</li>
</ul>
<p style="margin-left: 65px;">LEARN MORE about our <a style="color: rgba(0,174,239,1.00); font-weight: bold;" href="/call-center-solutions/workforce-optimization/quality-management-software">quality management solution</a>.
</p>
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<div id="five" class="platforms">
<h2 style="color: #8b8b8b; font-size: 1.2ems; padding-bottom: 15px; padding-top: 10px;">Want to understand more about each solution area?<br><span style="font-size: .75em; font-weight: normal;">Click on our <em>interactive
wheel </em>of solutions to reveal more details.</span></h2>
<h2 style="color: #ff5b35;">WFO Workforce and Interaction Analytics</h2>
<ul>
<li>Perform analytics across all your channels of customer communication, opening a world of new possibilities for deep insights into your operation</li>
<li>Understand drivers behind customer behaviors and attitudes such as churn, purchase and satisfaction</li>
<li>Organically identify valuable information without any prior knowledge using 100 percent of conversations in all voice and text channels</li>
<li>Examine frequency and cluster analyses of any set of calls to help spot and address issues you might otherwise not been aware of</li>
</ul>
<p style="margin-left: 65px;">LEARN MORE about our
<a style="color: rgba(0,174,239,1.00); font-weight: bold;" href="/call-center-solutions/workforce-optimization/speech-analytics-and-text-analytics">speech analytics solution</a>.</p>
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<p class="lined-title-center">Best-of-Breed Contact Center Solutions</p>
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<h3>Inbound Voice</h3>
<div>Use any combination of inbound route and queue types to intelligently support and differentiate your customer service strategies.</div>
<br>
<div style="text-align: right;"><a href="/call-center-solutions/call-center/inbound-voice">LEARN MORE</a></div>
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<h3>Outbound Voice</h3>
<div>Proactive outreach is fundamental to keeping customers engaged, informed and on schedule whether for appointments, bill payments or other events and activities.</div>
<div style="text-align: right;"><a href="/call-center-solutions/call-center/outbound-voice">LEARN MORE</a></div>
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<h3>Omnichannel Agent Customer Contact</h3>
<div>Deliver informed, powerful interactions in and across every channel, turning routine interactions into strong customer connections.</div>
<br>
<div style="text-align: right;"><a href="/call-center-solutions/call-center/omnichannel">LEARN MORE</a></div>
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<h3>Self-Service with CX Automation</h3>
<div>Enable omnichannel self-service and a consistent, personalized experience across traditional IVR and digital self-service touchpoints.</div>
<br>
<div style="text-align: right;"><a href="/call-center-solutions/call-center/self-service">LEARN MORE</a></div>
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<h3><b>Workforce Management</b></h3>
<div>Optimize the forecasting, scheduling and tracking of a multi-skill workforce to ensure the right number of appropriately skilled service individuals are ready when customers need them most.</div>
<br>
<div style="text-align: right;"><a href="/call-center-solutions/workforce-optimization/call-center-workforce-management">LEARN MORE</a></div>
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<h3><b>Performance Management</b></h3>
<div>Create a “single source of truth” combining data from many sources into telling metrics and KPIs, allowing supervisors and managers to fully assess performance against set goals.</div>
<br>
<div style="text-align: right;"><a href="/call-center-solutions/workforce-optimization/performance-management-software">LEARN MORE</a></div>
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<h3><b>Quality Management</b></h3>
<div>Integrate quality monitoring with recording and evaluations to get a comprehensive view of agent quality and compliance.</div>
<br>
<div style="text-align: right;"><a href="/call-center-solutions/workforce-optimization/quality-management-software">LEARN MORE</a></div>
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<h3><b>Workforce and Interaction Analytics</b></h3>
<div>Use best-in-class speech and text analytics to rapidly surface valuable insights on quality, customer experience and operational issues across all customer interaction channels.</div>
<br>
<div style="text-align: right;"><a href="/call-center-solutions/workforce-optimization/speech-analytics-and-text-analytics">LEARN MORE</a></div>
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website’s user feedback functionality. Determines whether the user has been
shown feedback messages. SessionHTML_hjTLDTestHotjarDetects the SEO-ranking for
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visitor – the cookie can also be set to improve the visitor's experience on a
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yearHTTPce_clockAspectSets a timestamp for when the visitor entered the website.
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by the website operator. PersistentHTMLpersonalization_idTwitterThis cookie is
set by Twitter. The cookie allows the visitor to share content from the website
on his/her Twitter profile.2 yearsHTTP__utm.gifGoogleGoogle Analytics Tracking
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computer.SessionPixelcollect [x2]Google
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behaviour. Tracks the visitor across devices and marketing
channels.SessionPixelAnalyticsSyncHistoryLinkedInUsed in connection with
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daysHTTPvuidVimeoCollects data on the user's visits to the website, such as
which pages have been read.2 yearsHTTPv.gifVWOThis cookie is set to make
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visitor – the cookie can also be set to improve the visitor's experience on a
website.SessionPixeldtCookieGartnerPendingSessionHTTP
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to display ads that are relevant and engaging for the individual user and
thereby more valuable for publishers and third party advertisers.
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advertisement products such as real time bidding from third party advertisers.3
monthsHTTP_uetsidMicrosoftCollects data on visitor behaviour from multiple
websites, in order to present more relevant advertisement - This also allows the
website to limit the number of times that they are shown the same advertisement.
1 dayHTML_uetsid_expMicrosoftContains the expiry-date for the cookie with
corresponding name. PersistentHTML_uetvidMicrosoftUsed to track visitors on
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visitor's preferences. 1 yearHTML_uetvid_expMicrosoftContains the expiry-date
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ID for the visitor, that allows third party advertisers to target the visitor
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yearHTTPbitoIsSecureBeeswaxPresents the user with relevant content and
advertisement. The service is provided by third-party advertisement hubs, which
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cookie consent box. 1 dayHTTPMUIDMicrosoftUsed widely by Microsoft as a unique
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Microsoft domains.1 yearHTTP_BUID [x2]Bizible
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specific visitor. 1 yearHTTPm/ipvBizibleRegisters user behaviour and navigation
on the website, and any interaction with active campaigns. This is used for
optimizing advertisement and for efficient retargeting.
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audio-content from Spotify on the website. Can also be used to register user
interaction and preferences in context with audio-content - This can serve
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to register and report the website user's actions after viewing or clicking one
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to present targeted ads to the user.1 yearHTTPtest_cookieGoogleUsed to check if
the user's browser supports cookies.1 dayHTTPtrFacebookUsed by Facebook to
deliver a series of advertisement products such as real time bidding from third
party advertisers.SessionPixelads/ga-audiencesGoogleUsed by Google AdWords to
re-engage visitors that are likely to convert to customers based on the
visitor's online behaviour across
websites.SessionPixelpagead/1p-user-list/#GoogleTracks if the user has shown
interest in specific products or events across multiple websites and detects how
the user navigates between sites. This is used for measurement of advertisement
efforts and facilitates payment of referral-fees between
websites.SessionPixelbcookieLinkedInUsed by the social networking service,
LinkedIn, for tracking the use of embedded services.2
yearsHTTPbscookieLinkedInUsed by the social networking service, LinkedIn, for
tracking the use of embedded services.2 yearsHTTPlidcLinkedInUsed by the social
networking service, LinkedIn, for tracking the use of embedded services.1
dayHTTPUserMatchHistoryLinkedInUsed to track visitors on multiple websites, in
order to present relevant advertisement based on the visitor's preferences. 29
daysHTTPi/adsctTwitterThe cookie is used by Twitter.com in order to determine
the number of visitors accessing the website through twitter advertisement
content. SessionPixelyt-remote-cast-installedYouTubeStores the user's video
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preferences using embedded YouTube
videoPersistentHTMLyt-remote-device-idYouTubeStores the user's video player
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player preferences using embedded YouTube
videoSessionHTMLyt-remote-session-appYouTubeStores the user's video player
preferences using embedded YouTube videoSessionHTMLi/jotTwitter Inc.Sets a
unique ID for the visitor, that allows third party advertisers to target the
visitor with relevant advertisement. This pairing service is provided by third
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pages with integrated YouTube videos.179 daysHTTPYSCYouTubeRegisters a unique ID
to keep statistics of what videos from YouTube the user has
seen.SessionHTTPyt.innertube::nextIdYouTubeRegisters a unique ID to keep
statistics of what videos from YouTube the user has
seen.PersistentHTMLyt.innertube::requestsYouTubeRegisters a unique ID to keep
statistics of what videos from YouTube the user has
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preferences using embedded YouTube
videoSessionHTMLyt-remote-session-nameYouTubeStores the user's video player
preferences using embedded YouTube
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Last Updated [15 May 2018]
This cookie policy (“Cookie Policy”) is intended to inform you how we (and
certain service providers operating on our behalf) use “cookies” and similar
technologies on our websites www.aspect.com and www.voxeo.com and related
sub-domain sites (e.g., blogs.aspect.com, support.aspect.com and our mobile and
social media platforms and applications (collectively, the Sites) and to assist
you in making informed decisions when using our Sites. Please take a moment to
read and understand this Cookie Policy. This Cookie Policy should also be read
in conjunction with our Privacy Policy and our Terms of Use.
WHAT ARE COOKIES?
Cookies and similar technologies are very small text documents or pieces of
code, which often include an anonymous unique identifier. When you visit a
website or use a mobile application, a computer asks your computer or mobile
device for permission to store this file on your computer or mobile device and
access information from it. Information gathered through cookies and similar
technologies may include the date and time of visits and how you are using the
particular website or mobile application. Cookies are used by us as part of our
Sites and they are also used by some of our third party partners. We are not
responsible for effectiveness of, or compliance with, any third parties’ opt out
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programs.
For more details on cookies and similar technologies please visit All About
Cookies. For the purposes of the remaining sections of this Cookie Policy we
will refer to all technologies using the above features as “cookies”.
CAN YOU COMPLETELY BLOCK COOKIES?
You can block the use of cookies altogether by activating the relevant settings
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WHAT HAPPENS WHEN YOU REFUSE, BLOCK OR DELETE COOKIES?
In order to use some parts of our Sites you will need to accept cookies. If you
choose to withhold consent to our use of cookies, or you subsequently block or
delete cookies, some areas of our Sites may not work properly and you may not be
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CONSENT TO OUR USE OF COOKIES
By using the Sites you acknowledge that we may store and access necessary
cookies on your computer or other device. Necessary cookies are cookies which
are essential for the operation of our Sites.
Further, where you give permission, we may also store and access other cookies
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If you are accessing these sites from within the European Union, we will not
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ASPECT SOLUTION OVERVIEW
Best-of-Breed Applications for Contact Management and Workforce Optimization
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Overview
DISCOVER WHY ASPECT IS THE PROVIDER OF CHOICE FOR INDUSTRY-LEADING ENTERPRISES
WORLDWIDE
Our best-of-breed capabilities extend across both contact center and workforce
optimization needs, and can be deployed in the contact center environment of
your choice—whether you choose Aspect® Unified IP® for an on-premises or hosted
platform, or Aspect Via® for a cloud-neutral contact center platform.
Contact Management suite includes call center software applications that support
automated and live inbound and outbound communications across voice, SMS, email,
chat, and mobile interactions. See GREEN below.
Workforce Optimization suite provides workforce optimization applications that
support both workforce productivity and employee engagement strategies with best
of breed workforce, performance, and quality management solutions. See YELLOW
below.
Workforce and Interaction Analytics are available across these capabilities,
putting the information you need to make decisions at your fingertips. See RED
below.
WANT TO UNDERSTAND MORE ABOUT EACH SOLUTION AREA?
CLICK ON OUR INTERACTIVE WHEEL OF SOLUTIONS TO REVEAL MORE DETAILS.
CONTACT CENTER INBOUND VOICE
* Match the most appropriate agent to each contact to provide faster, more
efficient issue resolution and better service experiences
* Queue across groups, teams or the entire agent population to meet SLA targets
and efficiently utilize agent resources
* Conditionally route customers according to contact center statistics,
customer preferences or other internal/external data
* Provide wait time and queue position notifications with the ability to offer
scheduled callback when wait times increase
LEARN MORE about our inbound voice solution.
WANT TO UNDERSTAND MORE ABOUT EACH SOLUTION AREA?
CLICK ON OUR INTERACTIVE WHEEL OF SOLUTIONS TO REVEAL MORE DETAILS.
CONTACT CENTER OUTBOUND VOICE
* Support every outbound engagement strategy with dialing options including:
Preview, Precision, Predictive, Automatic and Blaster
* Leverage best-time-to-contact capabilities and track contact histories to
inform optimal outbound strategies
* Deploy smarter campaigns with centralized attempt, consent, and number
portability; tracking and regional compliance controls
* Comply with increasingly complex regulatory requirements like TCPA, CFPB,
OFCOM and other governmental regulatory bodies
LEARN MORE about our outbound voice solution.
WANT TO UNDERSTAND MORE ABOUT EACH SOLUTION AREA?
CLICK ON OUR INTERACTIVE WHEEL OF SOLUTIONS TO REVEAL MORE DETAILS.
CONTACT CENTER OMNICHANNEL AGENT
* Provide engagement choices for customers, so they can select the most
appropriate channel, based on where they are and what they are doing
* Provide a consistent and seamless cross channel experience when customers
engage, inquire, and request service thru whatever channel suits them
* Power automated multichannel campaigns and high-touch proactive customer care
delivered through voice, email or SMS to stay connected with customers
* Deliver extraordinary service by anticipating customer needs and sending
proactive and personalized service communications on their channel of choice
LEARN MORE about our omnichannel agent solution.
WANT TO UNDERSTAND MORE ABOUT EACH SOLUTION AREA?
CLICK ON OUR INTERACTIVE WHEEL OF SOLUTIONS TO REVEAL MORE DETAILS.
CONTACT CENTER CX AUTOMATED AGENT
* Deploy chatbots and intelligent assistants capable of automated interactive
response for self-service channels like SMS and web chat
* Leverage the power of Natural Language Understanding (NLU) to make text-based
automated interactions more intuitive, flexible and conversational
* Send proactive outbound notifications and turn one-way notifications into
two-way conversations so customers can take immediate action
* Tailor custom IVR applications to your business needs, with automatic speech
recognition and text-to-speech capabilities
LEARN MORE about our automated agent self-service solution.
WANT TO UNDERSTAND MORE ABOUT EACH SOLUTION AREA?
CLICK ON OUR INTERACTIVE WHEEL OF SOLUTIONS TO REVEAL MORE DETAILS.
WFO WORKFORCE MANAGEMENT
* Leverage accurate forecasting, flexible scheduling and insightful real-time
tracking of all inbound, outbound, blended and back office staffing resources
* Get true omnichannel forecasting and scheduling of voice, multi-session chat,
email, SMS, and other digital channels with patent-pending models
* Give agents and supervisors the self-service and mobility they want with apps
for iOS and Android
* Automate push notifications, SMS or emails on overtime, voluntary time-off
and other important messages
* Run unlimited "what-if" scenarios to understand the impact of unexpected
variations in staff availability and contact volumes on service levels and
budgets
LEARN MORE about our workforce management solution.
WANT TO UNDERSTAND MORE ABOUT EACH SOLUTION AREA?
CLICK ON OUR INTERACTIVE WHEEL OF SOLUTIONS TO REVEAL MORE DETAILS.
WFO PERFORMANCE MANAGEMENT
* Drill down into aggregated data to view performance management trends over
time and gain valuable insights
* Achieve your business goals at every level of the organization by aligning
individual and team goals with business goals
* Set thresholds for team and individual agents, automatically identifying
performance issues and recommending specific coaching actions
* Create fun challenges and competitions between employees to drive engagement
and improved performance
LEARN MORE about our performance management solution.
WANT TO UNDERSTAND MORE ABOUT EACH SOLUTION AREA?
CLICK ON OUR INTERACTIVE WHEEL OF SOLUTIONS TO REVEAL MORE DETAILS.
WFO QUALITY MANAGEMENT
* Use robust search tools to find and review voice recordings and text
transcripts across work types and teams
* Create custom quality evaluations for agent service performance or process
scoring
* Evaluate quality from the perspective of agent, supervisor and customer, and
calibrate quality scores to ensure consistency
* Monitor agents’ voice and text interactions in real time to ensure quality
and offer coaching assistance when necessary
LEARN MORE about our quality management solution.
WANT TO UNDERSTAND MORE ABOUT EACH SOLUTION AREA?
CLICK ON OUR INTERACTIVE WHEEL OF SOLUTIONS TO REVEAL MORE DETAILS.
WFO WORKFORCE AND INTERACTION ANALYTICS
* Perform analytics across all your channels of customer communication, opening
a world of new possibilities for deep insights into your operation
* Understand drivers behind customer behaviors and attitudes such as churn,
purchase and satisfaction
* Organically identify valuable information without any prior knowledge using
100 percent of conversations in all voice and text channels
* Examine frequency and cluster analyses of any set of calls to help spot and
address issues you might otherwise not been aware of
LEARN MORE about our speech analytics solution.
Best-of-Breed Contact Center Solutions
INBOUND VOICE
Use any combination of inbound route and queue types to intelligently support
and differentiate your customer service strategies.
LEARN MORE
OUTBOUND VOICE
Proactive outreach is fundamental to keeping customers engaged, informed and on
schedule whether for appointments, bill payments or other events and activities.
LEARN MORE
OMNICHANNEL AGENT CUSTOMER CONTACT
Deliver informed, powerful interactions in and across every channel, turning
routine interactions into strong customer connections.
LEARN MORE
SELF-SERVICE WITH CX AUTOMATION
Enable omnichannel self-service and a consistent, personalized experience across
traditional IVR and digital self-service touchpoints.
LEARN MORE
Best-of-Breed Workforce Optimization Solutions
WORKFORCE MANAGEMENT
Optimize the forecasting, scheduling and tracking of a multi-skill workforce to
ensure the right number of appropriately skilled service individuals are ready
when customers need them most.
LEARN MORE
PERFORMANCE MANAGEMENT
Create a “single source of truth” combining data from many sources into telling
metrics and KPIs, allowing supervisors and managers to fully assess performance
against set goals.
LEARN MORE
QUALITY MANAGEMENT
Integrate quality monitoring with recording and evaluations to get a
comprehensive view of agent quality and compliance.
LEARN MORE
WORKFORCE AND INTERACTION ANALYTICS
Use best-in-class speech and text analytics to rapidly surface valuable insights
on quality, customer experience and operational issues across all customer
interaction channels.
LEARN MORE
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