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 * Corporate solutions
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    * B2B payments
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 * Cards for business
    * Cards for business
    * Credit cards
    * Charge card
    * Online servicing and apps
    * Insurance benefits
    * Business rewards
    * Existing card customers

 * Accepting payments
    * Accepting payments
       * For all businesses
       * For retail businesses
       * For hospitality businesses
       * For professional services
   
    * Card readers
       * All card readers
       * Mobile card reader
       * All-in-one POS system
       * Pay as you go card reader
   
    * Online payment gateways
    * Partners and developers
    * Phone and mail payments
    * Merchant cash advance
    * Payment processing
    * Existing customers

 * Help & support
    * Credit and charge card help
    * Taking payments help
    * Learn about taking payments
    * Understanding PSD2
    * Support in difficult times
       * Financial support
       * Bereavement
       * Power of attorney

 * Business matters
    * Business matters
    * Customer case studies
    * Fraud and security
    * Merchant services
    * Business guides
    * Business support

 * Corporate solutions
    * Corporate solutions
    * Making payments
       * Making payments
       * Corporate card
       * Purchasing card
       * Fuel card
       * Travel management account
       * Virtual payments
   
    * Taking payments
       * Taking payments
       * POS solutions
       * Omnichannel
       * Dynamic currency conversion
       * Multicurrency
       * Transact
   
    * B2B payments
    * B2B news
    * Data-led insights
    * Online servicing

 * Log in
 * Privacy and Cookie Policy
 * Accessibility
 * Contact us
 * Security
 * FAQs
 * Terms of use
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Barclays uses cookies on this website. Some cookies are essential to provide our
services to you. Other cookies help us to analyse how you use the site, so we
can improve your experience on our site. Cookies are stored locally on your
computer or mobile device. Please select 'Accept all' to consent to cookies, or
select ‘Reject all’ to reject all but essential cookies’, or select 'Manage
cookies' to change your preferences. For more information visit our cookie
policy.




 * Home
 * Current: Know your customer (KYC)


KNOW YOUR CUSTOMER (KYC)


WE’RE WORKING TO KEEP ALL OUR CUSTOMERS’ INFORMATION UP TO DATE



KNOW YOUR CUSTOMER (KYC)

We need to keep up-to-date records for our customers to meet our legal and
regulatory obligations and to help protect your business from fraud and
financial crime.

We’re reviewing and validating the information we hold about our customers. We
may write to you to ask you to confirm some details.

If we do contact you about this, please respond quickly to ensure there will be
no interruption to your service. It’s a condition of your contract that you keep
us updated with any changes to your company information.


YOUR QUESTIONS ANSWERED


 * HOW DO I KNOW THIS REQUEST IS FROM A TRUSTED SOURCE?
   
   If you hold a merchant account:
   Letters are personalised with your Merchant ID.
   
   If you hold a commercial card account:
   Letters are personalised with the last 4 digits of your account number.
   
   The letter asks only for missing, incomplete or unknown information. As such,
   each letter may vary depending upon what is required.  If you’re concerned
   and would like to speak to us about this, you can call us on 0800 056 3774 to
   speak with our KYC (Know Your Customer) team.
   
    


 * WHEN DO I NEED TO REPLY BY?
   
   We need you to respond within the timescales detailed in the letter to ensure
   there’s no interruption to your service.


 * CAN DETAILS BE PROVIDED OVER THE PHONE?
   
   This will be dependent on the information required and can be confirmed by
   speaking to the dedicated Know Your Customer team on 0800 056 3774.


 * WHAT IS THE RETURN ADDRESS FOR THE FORM IF THE PREPAID ENVELOPE IS LOST/NOT
   ENCLOSED?
   
   Customers are requested to use the prepaid envelope wherever possible. 
   However, if you do not receive it or lose it you can send the completed form
   to one of the addresses below:
   
   If you hold a Merchant account:
   
   Barclaycard
   Dept. AP
   KYC
   1234 Pavilion Drive
   Northampton
   NN4 7SG
   
   If you hold a Commercial Card account:
   
   Barclaycard
   PO BOX 4000
   Wigston
   LE18 9EN


 * CAN I SCAN/EMAIL THE DETAILS/UPDATES THAT YOU NEED?
   
   Yes, please scan the updated information that we require and email it to us
   via the relevant address below. 
   
   If you hold a merchant account:
   
   Please email us at gpa-kyc@barclaycard.co.uk. 
   
   If you hold a commercial card account:
   
   Please email us at knowyourcustomerrefresh@barclaycard.co.uk


 * I NEED SOME TIME TO CONFIRM THIS INFORMATION. CAN I CONTINUE TO USE MY CARD
   (S)/MERCHANT ACCOUNT IN THE MEANTIME?
   
   Yes. We’ll allow you time to review the information and respond to us. The
   letter will tell you the timescales you need to meet to avoid your services
   being impacted.


 * WHAT HAPPENS IF I DO NOT CONFIRM THIS INFORMATION?
   
   If you fail to provide this information by the date specified your service
   will be affected and we’ll ultimately be forced to end your agreement with
   us.


 * BARCLAYCARD CALLED ME TO DISCUSS THIS, WHY DO YOU NEED TO ID ME IF YOU CALLED
   ME TO DISCUSS?
   
   If we call you about this, we need to verify that we’re speaking to the
   authorised account contact, in order to discuss the account details. This is
   part of our standard Identification and verification process, which is
   designed to protect your account.
    


 * MY DETAILS HAVE RECENTLY CHANGED, SO THE DETAILS YOU’VE SENT ME ARE
   INCORRECT.
   
   If the information held on our systems is incorrect, please provide the
   correct details in the amendment column. Then sign it and return it to us.
   We’ll follow up with you if we need you to provide any additional
   clarification, or proof of this new information.


 * MY COMPANY DETAILS ARE ABOUT TO CHANGE AGAIN, WHAT SHOULD I DO?
   
   Please verify the information we currently hold, following instructions
   provided in our letter.  
   
   If the details change again, then please contact our KYC team on 0800 056
   3774 as soon as possible to provide the new information
   



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HELP AND SUPPORT

Credit & charge card help


Taking payments help

FAQs

CONTACT US


We’re here to help. Visit our contact us  page to find the best way to get in
touch – or complete a call-back form and we’ll ring at a time that suits you.




Barclaycard is a trading name of Barclays Bank PLC and Barclaycard International
Payments Limited.

Barclays Bank PLC is authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the Prudential Regulation
Authority (Financial Services Register number: 122702). Registered in England
No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP. 

Barclays Bank PLC adheres to The Standards of Lending Practice for Business
Customers which are monitored and enforced by The Lending Standards Board. Find
out more on The Lending Standards Board’s commitments to business customers.

Barclaycard International Payments Limited, trading as Barclaycard, is regulated
by the Central Bank of Ireland. Registered Number: 316541. Registered Office:
One Molesworth Street, Dublin 2, Ireland, D02 RF29. Directors: James Kelly, Mary
Lambkin Coyle, Steven Lappin (British), Peter Morris and David Rowe.


Call charges: The following is a guide to call charge information from business
landlines within the UK. Barclays Bank PLC adheres to The Standards of Lending
Board. 

© Barclaycard 2024