www.verint.com Open in urlscan Pro
2620:12a:8001::3 Public Scan

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Submitted URL:
http://verint.com/
Effective URL:
https://www.verint.com/
Submission: On November 22 via manual (November 22nd 2024, 7:43:01 am UTC) from GB — Scanned from GB

Form analysis
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Name: Popup_Global_WebRequest_ContactUs — POST

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GET https://www.verint.com

<form method="get" action="https://www.verint.com" class="search__form border flex items-center"> <label class="search__label" for="search-input--desktop"> Search </label> <input class="search__input js-trigger-search-results" type="text" value=""
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GET https://www.verint.com

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</form>

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AI BUSINESS OUTCOMES, NOW™

Ready to move on from AI experiments to AI outcomes? Verint Platform was built
to increase CX automation in your contact center, giving you lower costs while
elevating CX.

Learn More About Verint Open Platform
×


THE STATE OF DIGITAL CUSTOMER EXPERIENCE REPORT 2024

Unlock the secrets to elevated customer experience.

Learn More

 * 
 * 
 * 
 * 
 * 


AI BUSINESS OUTCOMES FROM VERINT CUSTOMERS

 * $10M Saved
   
   A bank contained 10M interactions (80% containment rate) through AI-driven
   self-service with Verint IVA.

 * $9M Saved
   
   A bank reduced call time by 20 sec by giving agents real-time knowledge,
   through the Knowledge Automation Bot, increasing agent capacity by 7%.

 * $4.5M Saved
   
   An insurer reduced attrition by 30% by providing agents unlimited scheduling
   flexibility with Verint TimeFlex Bot.

 * $3M More in Sales
   
   A healthcare brand used the Exact Transcription Bot to achieve 90%
   transcription accuracy, leading to a $3M boost in sales.

 * $5M Saved
   
   A financial services firm reduced call duration by 20 sec by providing agents
   real-time coaching with Verint Coaching Bot.

 * +39 NPS
   
   A mortgage lender increased NPS from +3 to +39 through real-time agent
   coaching with Verint Coaching Bot.

Get Started Now


STRONGER, FASTER AI OUTCOMES

Verint helps you deliver AI outcomes now to solve your most pressing CX
automation challenges in the contact center and beyond. With data and AI at the
core, you can go well beyond incremental benefits to dramatically lower costs
and elevate CX. See outcomes in weeks, not months or years.

 

Watch: An Open Approach to CX Automation

 





RECOGNIZED AS BEST-IN-CLASS BY YOUR PEERS

 * 
 * 
 * 
 * 
 * 

 * 


VERINT OPEN CCAAS PLATFORM

Verint Open CCaaS Platform is delivering AI business outcomes, now. Quickly
adopt the capabilities you need at your own pace to achieve the outcomes you
need.

Learn more about Verint Open CCaaS


EXPLORE OUR OPEN PLATFORM

Verint provides an open platform to increase CX automation and deliver AI
business outcomes, now.

Verint Platform CCaaS Capabilities Voice of the Customer

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Previous buttons to navigate.

+


VERINT OPEN PLATFORM

Deliver fast ROI and best-of-breed CX automation with an AI-powered Open CCaaS
platform.
+


VERINT DA VINCI™ AI

Inject AI directly into workflows and put AI at your fingertips. Open approach
to AI future proofs your investment.
+


ENGAGEMENT DATA HUB

Make all of your interaction and experience data available for analysis in an
open, unified and cohesive way.
+


FORECASTING AND SCHEDULING

Accurately forecast demand across channels and schedule the right employees
doing the right work at the right time.
+


QUALITY AND COMPLIANCE

Ensure every interaction across channels is consistently of high quality and
follows all your processes and procedures.
+


COACHING BOT

Create positive outcomes for your customers. Give your employees the answers and
guidance they need – when they need it.
+


CHANNEL AUTOMATION

Unify customer interactions across voice & digital channels in a single agent
experience. Create consistency across channels.
+


BUSINESS ANALYTICS

Surface meaningful insights across voice and text channels to lower costs and
improve customer experience.
+


CHANNELS & DESKTOP

Power effortless customer self-service on any channel to reduce inbound service
volume and increase customer satisfaction.
+


VOICE OF THE CUSTOMER

Unify, analyze, and act on direct, indirect, and inferred feedback. Improve
enterprise-wide engagement and drive successful CX.
+


VERINT WEB & MOBILE

Collect, integrate, analyze, and action web and mobile feedback to improve the
user experience, streamline customer effort, and drive conversion and
engagement.



ISG RESEARCH: CONTACT CENTER ADVANCED BUYERS GUIDE

Contact center technology has evolved to meet the growing needs of today’s
customer. Leading brands use data and AI as a foundation to drive a superior
customer experience while lowering costs.

To better understand the critical capabilities required in the contact center
and see why Verint was named a leader in the market, read the ISG Research™
Contact Center Advanced Buyers Guide now.

Read the report



INDUSTRY RECOGNITION


HOW GENERATIVE AI WILL TRANSFORM YOUR CX PROGRAM

> The time to embrace Generative AI in your customer experience program is now.
> Authored by Gartner®, this report delves into the impact of GenAI across all
> aspects of customer experience, from understanding customer behavior to
> setting strategic direction and coordinating enterprise-wide initiatives.

Download the Report


VERINT RANKS AS LEADER IN CONVERSATIONAL AI

> Conversation is a fundamental part of our everyday lives. And modern
> conversational AI solutions, that allow enterprise businesses to deploy
> ‘virtual’ or ‘digital’ assistants, have significantly evolved in recent years
> and become more intelligent and more essential than ever.

Download the Report


VERINT NAMED LEADER IN THE IDC MARKETSCAPE REPORT

> With numerous solutions on the market, it’s important to understand what sets
> leaders a apart from the pack. Read the IDC MarketScape: Worldwide Voice of
> the Customer Applications 2023-24 Assessment.

Download the Report


CX AUTOMATION INSIGHTS


 * VERINT OPEN PLATFORM BROCHURE
   
   Read on to learn how Verint Open Platform's unique capabilities empower your
   brand to deliver AI business outcomes, now.
   Brochure


 * OPEN CCAAS ADVANTAGE REPORT
   
   The Open CCaaS Advantage report explores how companies can do more with less
   by adopting an open approach to CCaaS solutions.
   Research Report


 * THE STATE OF DIGITAL CUSTOMER EXPERIENCE REPORT 2024
   
   The State of Digital CX 2024 is an industry analysis of consumer and business
   digital engagement expectations. Learn about...
   Research Report

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Previous buttons to navigate.


VERINT OPEN PLATFORM BROCHURE

Read on to learn how Verint Open Platform's unique capabilities empower your
brand to deliver AI business outcomes, now.
Brochure


OPEN CCAAS ADVANTAGE REPORT

The Open CCaaS Advantage report explores how companies can do more with less by
adopting an open approach to CCaaS solutions.
Research Report


THE STATE OF DIGITAL CUSTOMER EXPERIENCE REPORT 2024

The State of Digital CX 2024 is an industry analysis of consumer and business
digital engagement expectations. Learn about...
Research Report



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