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ACCELERATE YOUR PATH TO

CUSTOMER - DRIVEN GROWTH

  
Because Customer Experience is inherently a commercially-savvy way of thinking,
our approach is every bit about reducing your costs as it is about creating
experiences that your customers want to repeat and share. These efforts will
yield happy customers, happy employees and happy shareholders — a triple play of
results that you can measure and accelerate. It’s that journey from giving
inconsistent experiences to ones that are intentional and differentiated that
that we help facilitate. If you think we might be able to help develop your
customer experience capabilities do please jump into the Coach.
  


Dont be left behind!
CX Coach focuses on the humans at the end of the decisions...  

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...to deliver experiences that leave a mark, earn admiration and growth,
elevating mere people to memory makers.

  
The most beloved people are rooted in trust. In unwavering belief in customer
experience excellence. In their humanity, their spirit of ubuntu and ability to
touch people’s lives. And in a deliberate commitment to grow by aligning their
values with how they do business. This is how they become part of people’s
lives. This is what all customers yearn for and what they will remember them
for.



They become unforgettable!
  



The Unforgettable Touch Series.




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HOW TO DELIVER MEMORABLE EXPERIENCES AND BECOME UNFORGETTABLE. A FIVE STEP GUIDE
TO DELIVERING THE ULTIMATE CUSTOMER EXPERIENCE. BECOME A CUSTOMER EXPERIENCE
LEADER, GO FIRST AND THE CUSTOMERS WILL FOLLOW YOU.


CLICK BELOW TO GET MORE INFORMATION ON ALL OR PART OF THE UNFORGETTABLE TOUCH
SERIES




LEARN MORE


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Customer Feedback and Measurement

Customer Experience Maturity Assessment

The Customer Experience Coach is your one stop shop for all your customer
experience management needs. We’ve worked with Customer Experience people and
Customer Success teams across a wide variety of sectors throughout South-East
Africa. Exactly how we approach the work will depend on the outcomes you are
looking for. But, as a matter of principle, we give you clarity about what it’s
really like to be one of your customers, what it should be like and why, and how
you can help the rest of the organization make the right changes.

Paint Perpetual Smiles on your Customers' Faces
Conference, Webinar and Workshop Speaking
Customer and Employee Journey Mapping
CX Knowledge-Share

Customer Experience Professional Development
  
Services


Jump into the Coach and establish how you want to be remembered. We unite people
in taking ownership of the customer experience – develop that Unforgettable
TouchTM and become unforgettable.
  
Define a Customer Experience Strategy
Employee Engagement and Communications
CX Governance Frameworks
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“Relevance doesn't come through aptitude only. Its earned when you consistently
touch people's lives. Its built on memorable experiences.
You become unforgettable.
You earn your legacy.
You grow…”
The Unforgettable Touch!

HOW WILL YOU BE REMEMBERED?

While you are here, make that decision to jump into the coach! Leave your email
below and get regular updates regarding Customer Experience and Customer Service
issues.

GET UPDATES FROM THE COACH

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