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MAN SMART CHARGING. IT’S ALL ABOUT …


DEPOT CHARGINGDiscover your personalized depot charging
infrastructure with tailored solutions. PUBLIC CHARGING Explore Europe’s public
charging network. Powered
by MAN Charge&Go. COST STRUCTUREEvaluate your eMobility TCO by MAN and discover
how it can optimize your fleet costs. 360° eMOBILITY CONSULTINGGet started with
expertise and solutions from
range analysis to charging infrastructure. THE NEW MAN eTRUCKFind your perfect
eTruck in the new MAN portfolio,
with ranges up to 800 km.

DE|EN DEPOT CHARGING PUBLIC CHARGING TCO OPTIMIZING 360° eMOBILITY CONSULTING
THE NEW MAN eTRUCK Reset all data


PLAN YOUR DEPOT CHARGING INFRASTRUCTURE.

eTGX 4x2 tractor – Standard semitrailer eTGX 6x2 rigid – Swap body eTGS 4x2
rigid – Refridgerator box eTGS 6x2 rigid – Crane-tipper eTGL 4x2 rigid – Box

Number of
vehicles
12125
Daily distance
400km11000
Idle time hours per vehicle per shift
4hrs124
Charging power of each charging station in kW
100kW
150kW
375kW
Photovoltaic system Estimated yearly energy production.
0kWh
Charging
stations 12 pcs Peak power
supply 1.200 kW CO2
savings 541.800 kg/p.a. Price
per kWh 22 ct/kWh 22 ct/kWh Daily power
consumption* 430 kWh/vehicle Investment
costs 582.000 EUR *Consumption data for a new vehicle, usage at an outside
temperature of 20° Celsius,
 maximum battery capacity, average load, and application-specific driving
profile. DE|EN DEPOT CHARGING PUBLIC CHARGING TCO OPTIMIZING 360° eMOBILITY
CONSULTING THE NEW MAN eTRUCK Summary


SIMULATE YOUR PHOTOVOLTAIC SYSTEM.

Your address Estimated yearly energy production Annual sunshine hours 0 hrs Area
0 m2 Total capacity 0 kWp Max. yearly energy 0 kWh Apply Draw your photovoltaic
area(s)
To navigate, press the arrow keys.










IS THERE ENOUGH POWER? ASK YOUR LOCAL POWER SUPPLIER.


HOW MUCH ADDITIONAL CAPACITY IS AVAILABLE AT MY LOCATION WITHOUT EXPANDING THE
EXISTING GRID CONNECTION?

What power/network connection capacity (kW/MW) is currently available?
Request a single-line diagram showing the maximum power consumption over the
last 12 months.
How much reserve is available?


CAN THE EXISTING TRANSFORMER HANDLE THE AVAILABLE CAPACITY OR A POTENTIAL
CAPACITY INCREASE,
OR DOES IT NEED TO BE UPGRADED?

How much capacity is available from the network operator to power a charging
infrastructure
without upgrading the connection?


THE FUTURE PEAK POWER REQUIREMENT OF YOUR EDEPOT WILL INCREASE BY 1.200 KW.

What max. add. capacity (kW/MW) can be provided with an upgrade in the
connection?
In what timeframe will this be available?


FOR THE OPTIMAL DESIGN OF THE FUTURE CHARGING INFRASTRUCTURE REGARDING PLACEMENT
AND COSTS:

Request information to determine how and where (medium voltage
line route, etc.) the properties are currently supplied.


ALTERNATIVES IF THE POWER SUPPLY
IS INSUFFICIENT:

Adjust charging
management
Extend battery
storage
Use self-generation


OPTIMIZE CHARGING MANAGEMENT

Peak load requirements can be minimized in a number of ways, for example:

 * MAN 360° eMobility consulting will support you from the initial analysis
   through to implementation
 * Optimum selection of quantity / size of chargers tailored to existing supply
 * Minimize the number of vehicles being charged consecutively by staggering
   charging times




BATTERY STORAGE

On-site battery storage, such as the Audi Power Cube can help reduce peak load
requirements. The battery can be charged during times of low demand and then
used to supplement the incoming power supply, for example during the night when
vehicles are being charged.

Audi Power Cube at a glance:

 * Modular design 175 kWh to 1 MWh
 * Can provide up to 400 kW DC
 * Up to 4 CCS2 chargers
 * Simple installation, no civil engineering required




SELF-GENERATION OF ENERGY

On-site photo-voltaic systems and/or wind turbines can be used to supplement the
incoming supply:

 * Modern solar panels deliver around 0.2 kWp per sq. m
 * Reduces peak demand requirements.
 * Can be used to charge on-site battery storage systems.




CO2 SAVINGS

The CO2 savings can be used to obtain public subsidies or tax credits etc.


PRICE PER KWH: COST REDUCTION
WHILE CHARGING ETRUCKS



 * Optimize energy contract: Work with your supplier to find the best deal and
   negotiate for higher capacity to reduce energy costs.
 * Invest in on-site generation: Install solar panels and battery storage to
   enhance efficiency and sustainability in eTruck charging.
 * Maximize charging efficiency: Charge off-peak for lower rates, sync with
   downtime, and use smart solutions for automated savings.




DAILY POWER CONSUMPTION



 * Calculate energy needs: Find your eTruck's energy requirements by multiplying
   your daily consumption per km by distance. Use our range calculator for quick
   calculations.
 * Plan Efficiently: Optimize daily routes to enhance energy use and improve
   cost savings.




INVESTMENT COSTS OVERVIEW.

12Charging
station(s)
1.200kW
Peak power supply
541.800kg/p.a.
CO2 savings
Charging infrastructure
approx.411.000EUR*
Civil engineering
approx.92.000EUR*
Transformer
approx.70.000EUR*
Annual operating costs
approx.9.000EUR*
INVESTMENT COSTS approx. 582.000 EUR* Back *Costs for grid connection extensions
are not taken into account.


CHARGING INFRASTRUCTURE

Costs only includes charging stations based on standard configuration.


CIVIL ENGINEERING

Costs includes all construction work required to build charging infrastructure.


TRANSFOMER

Costs include a transformer sized according to the needs of the additional
stations. A transformer is required where the energy requirements call for a
high voltage connection.


OPERATING COSTS P.A.

Costs includes repair and maintenance costs of charging infrastructure.


TOTAL INVESTMENT COSTS

Costs are rough estimates; can vary considerably by region and even between
offers from a single supplier.


DEPOT CHARGING – THE ESSENTIALS.

Power supply Power transformer On site energy
generation MAN eManager Charging
management
software Charging stations Battery
storage









FROM POWER
TO CONTROL

Regardless of the size of your fleet, be it a few delivery vans or a large-scale
delivery operation, there are core components that make up the charging
infrastructure for a typical commercial vehicle depot.
Set up your individual depot
charging infrastructure:
Start planning
Benefit from MAN’s
cooperation with
premium charging
infrastructure partners.
DE|EN DEPOT CHARGING PUBLIC CHARGING TCO OPTIMIZING 360° eMOBILITY CONSULTING
THE NEW MAN eTRUCK Summary


SITE ENERGY REQUIREMENTS

Grid capacity must be sufficient to supply all the planned charging
infrastructure.


POWER TRANSFORMER



 * Converts the grid supply into the required site voltage.
 * Usually the size of a small container.
 * Must be installed on concrete foundation if not already available.




ON-SITE GENERATION



 * Photovoltaic (PV) systems and/or wind turbines can be used to supplement
   incoming supply and thereby reduce peak demand and energy costs.
 * Combination with battery storage can recommended for maximum utilization.




MAN EMANAGER



 * Simplifies charging management with real-time overview of charge status,
   range and time of full charge, plus extensive battery monitoring.
 * Preconditions vehicle and battery for increased range.*
 * Optimizes vehicle uptime.
 * High flexibility thanks to location-independent operation and monitoring of
   charging processes.


* not available on Exclusive Early Fleet




CHARGING MANAGEMENT



 * Provides intelligent, automated control of vehicle charging.
 * Functions include system monitoring, scheduling and optimization of charging.
 * Intelligently optimizes sequential control for multi-vehicle charging.




CHARGING STATIONS

The ‘interface’ for charging the vehicle. Different types are available to suit
various depot and charging needs.

 * Mobile charger: Requires 3-phase outlet easy installation, no construction
   needed. Can be moved around for flexibility.
 * Charging station: Integrated high-power solution with control electronics and
   power dispenser. Available for charging single or multiple vehicles at 50 to
   400 kW.
 * Charger with satellite: Compact power dispenser separate from control
   electronics. Requires less space in charging area. Typically 180-360 kW.
 * Overhead charger: Satellite charger with dispenser above vehicle and
   suspended charging cable. Optimum solution where space is at a premium.




BATTERY STORAGE SYSTEMS

The use of a battery storage system as part of a photovoltaic system can make
sense for several reasons:

 * Allows use of self-generated power even in the absence of sun. Increases the
   efficiency and sustainability of PV systems.
 * Reduces grid power requirements/costs, especially at times of high load/peak
   tariffs.




CHOOSE YOUR INSTALLATION OPTION.

Your adress Select your charging layout variant
Fishbone A
Side by side B
Charging bridge C
In a row D
Loading ramp E
Apply
Components required
12
1
100kWh
To navigate, press the arrow keys.








360° EMOBILITY CONSULTING:
COMPREHENSIVE EXPERTISE,
SMART SOLUTIONS

From range analysis to the concept of your charging infrastructure to expert
training: Together, we will navigate your fleet into electromobility.

For more information, please visit our 360° eMobility Spot next
to here or download our eMobility brochures!

NETWORK
ANALYSIS CHARGING
INFRASTRUCTURE
CONCEPT CHARGING
AND ENERGY
CONCEPT FLEET
CONVERSION SERVICE
AND
TRAINING RANGE AND
CONSUMPTION 360° eMOBILITY
CONSULTING DE|EN DEPOT CHARGING PUBLIC CHARGING TCO OPTIMIZING 360° eMOBILITY
CONSULTING THE NEW MAN eTRUCK Summary


NETWORK ANALYSIS/ROUTE PLANNING



 * Simulation of your route planning with electric
   vehicle routes where required.
 * Composition of the optimal fleet mix of traditional and electric vehicles for
   your company.
 * Analysis of potential CO2 saved by converting to eMobiltiy.




CHARGING INFRASTRUCTURE CONCEPT



 * Simulation of various charging schedules for your fleet: Definition of the
   charging infrastructure needs, development of a tailor-made charging
   strategy.
 * Concepts for installing the charging infrastructure at the depot.
 * Scenarios involving public charging.




CHARGING AND ENERGY CONCEPT



 * Definition of the expected energy consumption based on the route plan.
 * Creating and checking concepts for safe energy supply, e.g. avoiding load
   peaks.
 * Definition of an energy strategy that considers potential for optimization
   with respect to electricity use and company requirements as a concept for
   your electricity supplier.




FLEET CONVERSION



 * Development of a long-term plan for complete
   conversion of the fleet to electric vehicles.
 * Determination of the power needs and the required development for the
   charging infrastructure in order to enable early planning of more major
   construction and to request more power connections from the supplier.
 * Structuring of cost-effectiveness calculations andinvestment plans to
   correspond to long-term support.




SERVICE AND TRAINING



 * Consulting with respect to the adaption of workshop equipment and processes.
 * Concepts for safety training and courses for the safe handling of
   high-voltage systems.
 * Support with the definition of technology and driving training courses for
   your employees.




RANGE CALCULATION AND CONSUMPTION



 * Analysis of the current routes.
 * Definition of the key factors that influence the range (such as charging,
   topography, auxiliary consumers, weather conditions).
 * Simulation of the possible range in various scenarios.




DEPLOYING THE NEW MAN ETRUCK.

4 x 2 solo chassis
(GVW up to 20 t)
4 x 2 chassis with trailer
(GTW 44 t)
6 x 2 solo chassis
(GVW up to 28 t)
6 x 2 chassis with trailer
(GTW 44 t)
4 x 2 semitrailer with semitrailer
(GTW 44 t)
Refrigerated body
Refrigerated body1)
Refuse collector (vehicle)
Refrigerated body1)
Standard semitrailer/refrig. semitrailer2)
Box
Box
Roll-off skip loader
Roll-off skip loader
Ultra semitrailer
Set-down skip loader
Set-down skip loader
Platform body + loading crane
Swap-body vehicle
Tipper semitrailer/mixing semitrailer


Tanker

Semitrailer tanker
1) Refrigerated trailer only in conjunction with independent power supply
2) Refrigerated semitrailer only in conjunction with independent power supply
DE|EN DEPOT CHARGING PUBLIC CHARGING TCO OPTIMIZING 360° eMOBILITY CONSULTING
THE NEW MAN eTRUCK Summary


PUBLIC CHARGING BY MAN CHARGE&GO.

SIMPLE PRICING
STRUCTURE SEAMLESS
BILLING eTRUCK CHARGING
NETWORK COMPREHENSIVE
SUPPORT MAN
SMARTROUTE MAN Charge&Go
Preregister now! DE|EN DEPOT CHARGING PUBLIC CHARGING TCO OPTIMIZING 360°
eMOBILITY CONSULTING THE NEW MAN eTRUCK Summary


MAN CHARGE&GO – SIMPLIFYING PUBLIC CHARGING.


EASY CHARGING, CLEAR COST PLANNING

MAN Charge&Go provides you with access to a Europe-wide, eTruck-compatible
charging network. This means that with MAN Charge&Go, you can always find the
right charging station for your eTruck, featuring a simple pricing structure and
seamless billing.

The challenge in long-haul transport: diverse
pricing models for public charging of eTrucks in Europe. RESERVATION FEE €/MIN
CT/KWH + €/MIN + BASIC FEE FLAT RATE
*Fee may apply after a longer parking time.


SIMPLIFYING FLEET MANAGEMENT AND BILLING.


MANAGE YOUR COSTS ON THE RIO PLATFORM



 * Keep control over your public charging costs with detailed charging session
   overviews.
 * Simplified billing: Receive a consolidated and transparent invoice at the end
   of each month for the entire fleet.
 * Designed to accommodate and effectively manage mixed fleets.




COMPREHENSIVE SUPPORT.


WE ARE RELIABLE THROUGHOUT EUROPE 24/7 WITH ONE
SINGLE TELEPHONE NUMBER

In the event of a breakdown with your MAN eTruck or issues with your
MAN Charge&Go – call MAN Mobile24 and maximize mobility.

Available in most European languages,
it guarantees timely assistance to keep you on the road.

Europe-wide | 24/7 | Free of charge
eTruck
MAN Charge&Go


DISCLAIMER

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eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient
montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque
eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo,
fringilla vel, aliquet nec.


MAN SMARTROUTE – ROUTE PLANNING MADE EASY.


FULLY INTEGRATED IN RIO FLEET MONITOR

 * Start route planning via the SmartRoute icon or vehicle summary.
 * Enter (multiple) stops along the route.
 * Manually set vehicle profile (truck type, battery packs).
 * Define route restrictions as needed.
 * Set vehicle and charging costs per km.


MAN SMARTROUTE – ROUTE PLANNING MADE EASY.


CHARGING POINTS ARE DISPLAYED IN THE RIO FLEET MONTOR AS WELL

 * Search for charging points (MAN Charge&Go) using the charging station icon or
   select directly on the map.
 * Set charging power or classification (e.g., „truck ready“) with the charging
   station filter.
 * View all relevant information about charging points in the charging station
   detail view (e.g., number of plugs, respective charging power, availability,
   address data).


MAN SMARTROUTE – ROUTE PLANNING MADE EASY.


STEERING TIME- AND RANGE-„ISOLINING“

 * To make charging planning easier, the dispatcher can display a digital range
   on the map to show suitable charging points within the range of the eTruck
   and include them in the route.
 * The same applies to the range due to the driver's remaining steering time.

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To navigate, press the arrow keys.

















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Map data ©2024 GeoBasis-DE/BKG (©2009), Google, Inst. Geogr. Nacional

100 km 

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Show eTruck charging network
NOW 2025 2030
Show charging points
Milence
Service network
Further locations
MAN Charge&Go
Disclaimer
Back DE|EN DEPOT CHARGING PUBLIC CHARGING TCO OPTIMIZING 360° eMOBILITY
CONSULTING THE NEW MAN eTRUCK Summary

Currently, around 50% of the charging points on MAN Charge&Go are activated. Our
goal is to integrate approximately 90% of the charging points into our network


DISCLAIMER:

The information provided on this charging map is for general informational
purposes only and does not claim to be complete or up to date. The development
and provision of charging infrastructure are subject to various factors such as
permits and grid capacities, which may result in changes. The status and
availability of charging stations may change without notice. The responsibility
for using the charging station lies solely with the user, who must verify
suitability on-site.

Maximum charging power may not be available, and depending on the type of truck,
more than one charging spot could be blocked. Even if a charging point is
displayed as available, charging may still not be possible. In the case of a
semitrailer, unhitching may be required. Parking could be challenging for
inexperienced drivers.

We disclaim any liability for inconveniences or losses , for any legal reason
whatsoever, arising from the use of this information.




HOW TO REDUCE YOUR TCO.

Choose your vehicle type
eTGX 4x2 tractorStandard semitrailer eTGX 6x2 rigidSwap body eTGS 4x2
rigidRefridgerator box eTGS 6x2 rigidCrane-tipper eTGL 4x2 rigidStandard box
Optimize TCO MAN eTGX 4x2 tractor Standard semitrailer Batteries:6 Max range:450
km MAN eTGX 6x2 rigid Swap body Batteries:7 Max range:645 km MAN eTGS 4x2 rigid
Refridgerator box Batteries:6 Max range:645 km MAN eTGS 6x2 rigid Crane-tipper
Batteries:4 Max range:320 km MAN eTGL 4x2 rigid Standard box Batteries:2 Max
range:230 km DE|EN DEPOT CHARGING PUBLIC CHARGING TCO OPTIMIZING 360° eMOBILITY
CONSULTING THE NEW MAN eTRUCK Summary



ETGX 4X2 TRACTOR – STANDARD SEMITRAILER

Application: Long-distance transport Usage duration: 5 years Daily Performance:
400 km Annual mileage: 100.000 km Of which on toll roads: 100 % Repair and
maintenance contract: Comfort super



ETGX 6X2 RIGID – SWAP BODY

Application: Long-distance transport Usage duration: 5 years Daily Performance:
400 km Annual mileage: 100.000 km Of which on toll roads: 100 % Repair and
maintenance contract: Comfort super



ETGS 4X2 RIGID – REFRIGERATOR BOX

Application: Regional delivery transport Usage duration: 5 years Daily
Performance: 250 km Annual mileage: 60.000 km Of which on toll roads: 60 %
Repair and maintenance contract: Comfort super



ETGS 6X2 RIGID – CRANE-TIPPER

Application: Regional delivery transport Usage duration: 5 years Daily
Performance: 250 km Annual mileage: 60.000 km Of which on toll roads: 60 %
Repair and maintenance contract: Comfort super



ETGL 4X2 RIGID – STANDARD BOX

Application: Regional delivery transport Usage duration: 5 years Daily
Performance: 200 km Annual mileage: 60.000 km Of which on toll roads: 60 %
Repair and maintenance contract: Comfort super
Are you planning to own more
than 2 eTrucks?
Do you have a dynamic
electricity tarif?
Do you have your own PV system?
Can third-party vehicles drive to
your charging stations?
Back

TCO Reduction
0
%
TCO reduction effects PEAK
SHAVING Energy costs: 0 % SPOT MARKET
PRICES Energy costs: 0 % ON-SITE POWER
GENERATION Energy costs: 0 % MARKETING
CIS Energy costs: 0 % INTELLIGENT
CIS-CONCEPTS Cost invest: 0 %
Depreciation Repair & maintenance Operating costs Charging infrastructure
Disclaimer
DE|EN DEPOT CHARGING PUBLIC CHARGING TCO OPTIMIZING 360° eMOBILITY CONSULTING
THE NEW MAN eTRUCK Summary


PEAK SHAVING: INTELLIGENT CHARGING



 * The price a company pays for electricity is determined by its peak demand.
 * With a smart power meter, charging can automatically be scheduled to limit
   output levels where necessary, ensuring that demand remains at a lower tariff
   level.

Peak shaving reduces peak demand by adjusting charging power or vehicles
sequentially charged over time.




SPOT MARKET PRICES



 * Commercial energy prices fluctuate during the course of the day according to
   demand.
 * Significant cost savings can be made by coordinating charging operations with
   these off-peak tariffs.
 * Flexible energy tariff required to benefit from such tariffs.




ON-SITE POWER GENERATION



 * Solar panels or wind turbines for own power generation can reduce your power
   costs.
 * Opens up the possibility of generating revenue through selling electricity
   back to the grid.
 * Good planning can reduce the number of charging posts required and reduce the
   initial investment.




MARKETING CIS



 * Generate additional revenue by providing public or third-party charging.
 * Options include limiting access to your charging infrastructure to specific
   hours or selected companies.




INTELLIGENT CIS-CONCEPTS



 * Planning future installation steps in advance can cut groundwork costs by up
   to 50%.
 * Reducing the number of required charging stations and opting for lower-tier
   stations can further lower expenses.




Example; customer calculation can differ.


YOUR PERSONAL MAN
EMOBILITY STARTER PACKAGE.

Additional downloads
MAN Charge&Go Flyer eTruck Brochure MAN Transport Solutions presentation
Charging infrastructure Flyer Deselect all Select all

YOUR PERSONAL DATA
Name
E-Mail
I have read the
privacy policy Send eMobility starter package DE|EN DEPOT CHARGING PUBLIC
CHARGING TCO OPTIMIZING 360° eMOBILITY CONSULTING THE NEW MAN eTRUCK


DATA PROTECTION


1. GENERAL INFORMATION

A) INTRODUCTION

The protection of your personal rights during the processing of personal data is
of the utmost concern to companies in MAN Group (hereinafter referred to as
'MAN'). We process personal data in compliance with the provisions of the EU
General Data Protection Regulation (GDPR) and in accordance with the legal
regulations of the country in which the controller of the data processing is
located.

Furthermore, MAN companies have undertaken to provide comprehensive and uniform
protection of personal data through the implementation of a binding Group
policy. Within MAN, this ensures a level of protection worldwide, which is
comparable to that in Germany and the European Union.

Moreover, our employees are obliged to maintain confidentiality with regard to
the handling of personal data.

B) CONTROLLER, CONTACT PERSON AND INFORMATION

The controller as defined by data protection law is the MAN company that
processes your data as part of an existing or incipient contractual
relationship.

In the event of questions relating to data protection, please contact the data
protection officer/data protection coordinator at the MAN company with which you
have or are initiating a contractual relationship.

The data protection officers/data protection coordinators at MAN are listed
here.


2. COLLECTION AND PROCESSING OF PERSONAL DATA

A) PURPOSE LIMITATION AND LEGAL BASIS

MAN processes your personal data in order to execute and manage an existing or
incipient contractual relationship with you. In this context, your personal data
is processed for various purposes as part of a range of processing activities.

B) DATA SOURCES

As a rule, your personal data is collected directly from you as part of an
existing or incipient contract relationship.

C) OBLIGATION TO PROVIDE DATA

You must provide to the controller the personal data required to execute the
contractual relationship. If you do not provide this data, MAN cannot fulfil the
relevant legal obligations and enter the contractual relationship.

D) INTENDED PURPOSE OF PROCESSING ACTIVITIES

An overview of the intended purpose of our processing activities is provided
below:

Market analysis and identification of new customers

For example market analysis, trade fair appearances, websites, customer events,
prize games, and other promotional campaigns.

Marketing communication

For example sending magazines, newsletters and product brochures, and making
apps available.

Preparing quotations

The product configurator, and the creation of product- and vehicle-specific
service offerings, financing offerings, and rental offerings.

Order processing

Filling in order forms, payment processes, payment options, delivery conditions,
and compliance with statutory obligations, such as invoicing, bookkeeping and
auditing, internal cost accounting, controlling (e.g. reimbursements,
chargebacks, and offsetting), reporting (e.g. for data quality, management and
planning purposes), reporting and planning of sales KPIs, and performing the
claims management/dining process.

Optimization of production processes and vehicle quality

Recording vehicle data (e.g. plausibility checking and determining KPIs for the
reduction of consumption and wear), recording service and maintenance data as
well as error codes for error diagnosis and the prevention of errors, evaluating
vehicle data regarding compliance with guarantee obligations, product liability
(product recalls), analyzing vehicle data in order to improve quality in vehicle
functions, and for product and service optimisation.

Product delivery

Vehicle handover

Recording and analyzing customer feedback (determining customer satisfaction)

Customer satisfaction surveys, and customer complaints management

After Sales marketing

Product and service training, and the making available of applications and EDP
programs and apps

Planning and processing workshop orders

Facilitating repair services (agreeing appointments online).

Vehicle handback

Agreement for buyback, used vehicle market place.

Compliance with legal obligations

Compliance with retention obligations, ensuring that compliance requirements are
met through checks (e.g. sanctions list checks and money laundering), operating
an internal control system (ICS) and other monitoring systems for ensuring that
business processes are in accordance with regulations.

The processed data can be classified into the following data categories:

 * Professional contact and (work) organizational data
 * IT usage data
 * Private contact and identification data
 * Data on personal/professional circumstances & characteristics
 * Creditworthiness and bank data
 * Contractual data
 * Vehicle usage data with VIN/number plate – guarantee, warranty, product
   liability, safe vehicle operation
 * Vehicle usage data with VIN/number plate – comfort settings, multimedia,
   navigation – data arising from vehicle use and which is linked with the
   VIN/number plate and concerns comfort settings, e.g. seat adjustment,
   preferred radio channel, air conditioning settings, navigation data,
   e-mail/SMS contact data, etc.
 * Vehicle usage data with VIN/number plate – assistance systems, handling, etc.
   – data arising from vehicle use and which is linked with the VIN/number plate
   and concerns handling and/or the use of assistance systems and the associated
   concrete deployment data, etc.
 * Position data
 * Special category: image and video material

The aforementioned processing activities are justified by the following legal
bases:

 * Consent to one or more specified purposes (Art. 6(1)(a) GDPR)
 * Fulfilment of the contract or contract initiation (Art. 6(1)(b) GDPR)
 * Fulfilment of legal obligations (Art. 6(1)(c) GDPR)
 * Balancing of interests (Art. 6(1)(f) GDPR)
   * The existence of a relevant and appropriate relationship between the
     controller and the data subject
   * Prevention of fraud
   * Direct advertising
   * Transfer of data within a corporate group for internal management purposes
     (including customer and employee data)


3. TRANSFER OF PERSONAL DATA

In certain cases, your personal data may also be disclosed to other bodies:

If the disclosure of your personal data is necessary in order to execute or
initiate the contractual relationship, such as in the event of financing for the
object of the contract or in the event of shared order processing with
project-specific partners (e.g. body manufacturers).

We will also disclose your personal data to service providers commissioned by us
in the framework of order processing (e.g. organising trade fair events, running
customer satisfaction surveys, sending e-mail newsletters, and hosting and
operating CRM systems).

Your core data and contact details are disclosed in a centralised database for
the purpose of ensuring a uniform and current data stock and for credit checking
(other companies in Volkswagen Group are also able to access this database).

If you have consented, we may also disclose your core data and contact details
as well as the offer and order data to affected contract workshops, dealers and
free importers for the purpose of customer service, such as creating
vehicle-specific service offerings or regional on-site support; we may also
disclose such data and details to corresponding companies in Volkswagen Group in
order to create rental or financing offerings.

If we are required to comply with country-specific legal requirements regarding
the disclosure of your personal data, e.g. for transfer to financial
authorities, courts, and auditors.

In order to ensure a high level of data privacy, data privacy contracts have
been concluded with all companies in MAN and Volkswagen Group that receive data.

If we transfer personal data to affiliated companies or service providers
outside the European Economic Area (EEA), the data transfer will only take place
if the EU Commission has confirmed there is an adequate level of data privacy in
the third country, or other adequate and sufficient data protection guarantees
are in place (e.g. EU Standard Contractual Clauses or certification in
accordance with the EU-U.S. Data Privacy Framework).


4. DATA STORAGE AND ERASURE

We erase your personal data as soon as it is no longer required for the purposes
stated above.

Your personal data is stored for as long as we are required to do so by law, or
for as long as statutory limitation periods apply. This regular arises due to
legal obligations to provide proof and preserve records, governed by legislation
including the Bürgerliches Gesetzbuch (BGB – German Civil Code),
Handelsgesetzbuch (HGB – German Commercial Code), and the Abgabenordnung (AO –
German Tax Code).

Beyond this, data is only saved if there are further statutory or contractual
storage obligations to do so, such as in the context of product liability.


5. YOUR RIGHTS

You have the right to be informed about the data that relates to you, and the
right to rectify your data. Provided that there are no statutory regulations to
the contrary, you also have the right to erase your data and to object to the
processing of your data, and the right to restrict the processing of your data.
Furthermore, you have the right to data portability.

If we collect and process your personal data on the basis of your consent, you
also have the right to revoke the consent you granted with effect for the
future. The legality of the data processing carried out with your consent until
you revoke it, remains unaffected by your withdrawal of consent.

If necessary, we need to verify your identity before we can process your
requests.

If, in spite of our efforts to maintain accurate and up-to-date data, incorrect
information has been saved, we will correct such information upon corresponding
request.

In the event of complaints, there is the possibility to contact a data
protection supervisory authority.


6. AUTOMATED DECISION-MAKING

We do not perform automated individual decision-makings within the meaning of
Art. 22 (1) & (4) of the GDPR.


7. SAFETY

MAN uses technical and organisational security measures to protect your data
against accidental or premeditated manipulation, loss and destruction, and
access by unauthorised persons.

Our security measures, such as data encryption, are regularly improved in
accordance with technological development.

THANK YOU!
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