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Cardinal Safety Resources



Emergency Help & Information
Emergency Assistance -911

(Text to 911 also available at the main campus and in Palo Alto)

Cardinal Ready
Stanford Emergency Info Hotline 650-725-5555
AlertSU
emergency.stanford.edu
Non-emergency help
DPS Non-emergency 650-329-2413

Stanford Threat Assessment and Management : TAM4safety@stanford.edu



Safety.stanford.edu

Crisis and Mental Health Resources

CAPS Crisis Assistance 650-723-3785



Suicide & Crisis Lifeline 988
Faculty and Staff Help Center
Sexual Harassment and Sexual Violence Support
Stanford’s Confidential Support Team 650-725-9955



SHARE Title IX Resources

Additional Campus Resources
5-SURE Campus escort service 650-725-7873
Student Housing Response 650-725-1602
SafeZone App User Guides
Quickstart GuideDownload
Stanford SafeZone App Installation & WalkthroughDownload
SafeZone App FAQs


GETTING STARTED WITH SAFEZONE




FREQUENTLY ASKED QUESTIONS

Why are there functions that are not available?

The Department of Public Safety and University IT are working to offer this
resource to the community, on a compressed timeline. The project roadmap
includes the addition of more features and safety resources for the campus
community.

Why are there two different buttons to call 911?

The SafeZone app is designed for use anywhere in the world. Currently, the app
is setup to dial 911 anywhere in the United States, but future enhancements
could allow dialing for emergency resources in other countries, some of which
have separate numbers for police, fire, or medical emergencies.

What if I am a student going off-campus for groceries, or I am a staff member
working remotely – does the app still work when I’m not on campus?

The SafeZone app will still provide 911 dialing with a few taps. However,
Stanford DPS will not receive an alert with your GPS location, nor will the app
transmit that information to the closest 911 call center. Your location is only
shared with DPS when you activate a SafeZone alert, while on campus.

How do I know if I am within the SafeZone-enabled area of campus?

Tap the map pin icon at the top-right of the SafeZone app screen. It will open a
Google or Apple map showing your location and the boundaries of the blue-shaded
area that is the campus zone.

Who receives my location information when I activate an alert?

Only DPS responders and DPS operations staff receive alerts. Location informatin
cannot be accessed by other SafeZone users in the community.

Is the app always sharing my location?

Although the application requests your permission to share your location while
you are using the app, no GPS data is sent until you activate a resource by
tapping one of the buttons in the app.

If I activate an alert and share my user-identified location information, how
long is that information stored?

The application stores the alert information for one year.

What safety and security measures have been taken to protect my data?

CriticalArc, the company who designed and maintains the SafeZone system, has
submitted a thorough review of their security architecture to the university
Information Security Office and Privacy Office. Because CriticalArc has numerous
clients in Europe as well as the U.S., the company has met very strict EU
certification standards for information security, and thus has been deemed low
risk in the university’s evaluation.

What if i hit an alert button accidentally?

If you have sent an alert accidentally, his the red ‘cancel’ button. Once on the
main SafeZon screen, hit the blue button to call the DPS office and inform them
it was an accidental activation.

What if I accidentally call 911?

Don’t hang up until you have spoken with a dispatcher to let them know it was an
accident. Otherwise, a deputy will be dispatched to the location to follow up,
in accordance with current protocols.

How will running Safezone impact the battery life of my mobile device?

SafeZone has features designed to optimize battery usage. Motion and activity
detection limits the amount of location polling which is carried out (if allowed
in your device’s permissions).

The app can also have different activity profile settings, ‘default’ is
recommended here for most users, as the ‘high’ setting will increase battery
usage.

Also, remember to move SafeZone to the background when not being used.

For a detailed chart of button functions and menu options, see the Stanford
Safezone Installation and Walkthrough Guide.



For additional FAQs, visit the SafeZone developer website at
https://safezoneapp.com/faqs/

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