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 * Solutions
   Use Cases
    * Customer SupportSupport customers across email, live chat, and more
    * Shared InboxManage and respond to emails as a team
    * Help CenterCreate sites with answers to FAQs
   
   Industry
    * SaaS
    * Logistics
    * Ecommerce
    * Manufacturing
    * Education
    * Media
    * Financial Services
    * Professional Services
    * Healthcare
    * Property Management

 * Product
   Overview
    * Get to know the Help Scout platformTalking with your customers has never
      been easier.
      Learn More
   
   
   Features
    * Mailbox
    * Workflows
    * Knowledge Base
    * Reporting
    * Live Chat
    * Customer Management
    * Beacon
    * Integrations
    * Messages

 * Resources
   Tools & Templates
    * Explore the Support ToolkitGrow your skills and teams with our collection
      of free resources, guides, and courses.
      Check it out
   
   
   Inspiration
    * Help Scout Blog
    * Customer Stories
    * The Supportive
    * In the Works
   
   How-tos
    * Live Classes
    * Help Center
    * Developer Docs

 * Pricing

LoginFree Trial



A BETTER WAY TO TALK WITH YOUR CUSTOMERS

Manage all your customer conversations in one powerful platform that feels just
like your inbox.

Try for freeGet a Demo

See the impact View customer stories




MORE THAN 12,000 BUSINESSES DELIGHT THEIR CUSTOMERS WITH HELP SCOUT.



INTEGRATIONS


CONNECT THE TOOLS YOU ALREADY USE

Explore 50+ integrations that make your day-to-day workflow more efficient and
familiar. Our extensive developer tools might also strike your fancy.

See all Integrations


PLATFORM


EVERY SUPPORT TOOL YOU NEED, OUT OF THE BOX

With features like shared email, live chat, knowledge base, reports, and much
more, Help Scout gives growing companies the flexibility and visibility to
support customers at scale.

How it works



WHAT YOU CAN DO WITH HELP SCOUT

Be available right where your customers need it, and give your team the
collaboration, organization, and automation they need to move faster.


Live
Chat

Shared
Inboxes

Knowledge
base

In-app
Messaging

Customer
Data

Collaboration
Tools

Reporting

Integrations

Why?Why Help Scout?The differenceWhat makes Help Scout different?


VOTED “BEST ROI” BY CUSTOMERS ON G2

Happy customers become loyal customers. That’s why Help Scout has won “Best ROI”
year after year.

GET STARTED IN MINUTES

Help Scout is as easy to use as an email inbox, so your whole team can focus on
what really matters: customer relationships.

INCREASE PRODUCTIVITY BY 52%

Level-up your teamwork, organize your inbox, and automate repeated tasks so your
people can respond to more customers.

SCALE TO SUPPORT MILLIONS

Unlock power as you grow. Global teams use Help Scout to support tens of
millions of customers and get to inbox zero.


OVER 80% OF MIDSIZE BUSINESSES THAT START WITH HELP SCOUT STICK AROUND FOR 4 OR
MORE YEARS

And customers that compare us with other platforms repeatedly come back.

JUST THE RIGHT BALANCE FOR GROWTH

Enterprise tools cost more, are difficult to use, and take longer to implement.
According to G2, Help Scout is the easiest-to-use platform, with the fastest
time to ROI.

HELP SCOUT

NPS of 31

OTHERS

NPS of 2

A BETTER PLATFORM AND PARTNER

Third party research shows Help Scout has a net promoter score of 31, while our
competitors’ score is 2. The market has spoken—more customers are satisfied with
our platform and service.

COMPARE HELP SCOUT TO OTHER PLATFORMS

Evaluating multiple customer communication platforms? Understand how Help Scout
stacks up.


Simplicity and Affordability

HELP SCOUT VS. ZENDESK

Built for Customer Support

HELP SCOUT VS. INTERCOM

All-In-One Support Platform

HELP SCOUT VS. FRONT

Modern and Intuitive UI

HELP SCOUT VS. FRESHDESK




CUSTOMER-FACING TEAMS LOVE HELP SCOUT





> “Our team was able to teach themselves Help Scout in a day. It's like using a
> shared email inbox — just way more robust and better looking.”


Brianne HenderlongDirector, Customer Support & Experience


> “Help Scout was the modern customer service software solution that was exactly
> what we were looking for. From the feature set to the pricing model, Help
> Scout has been great for us.”


Kevin YunCo-Founder


> “Help Scout has helped us reduce our workload by 50%, making our team twice as
> productive.”


Carmel GranahanHead of Customer Success


> “I've tried every single help desk on the market (and continue to evaluate new
> solutions), and yet I keep finding myself coming back to Help Scout.”


Alex BassFounder & Head of Product


> “Our team was able to teach themselves Help Scout in a day. It's like using a
> shared email inbox — just way more robust and better looking.”


Brianne HenderlongDirector, Customer Support & Experience


> “Help Scout was the modern customer service software solution that was exactly
> what we were looking for. From the feature set to the pricing model, Help
> Scout has been great for us.”


Kevin YunCo-Founder


> “Help Scout has helped us reduce our workload by 50%, making our team twice as
> productive.”


Carmel GranahanHead of Customer Success


> “I've tried every single help desk on the market (and continue to evaluate new
> solutions), and yet I keep finding myself coming back to Help Scout.”


Alex BassFounder & Head of Product



BUILD A COMPANY PEOPLE LOVE

Our thought leadership on customer engagement has become the gold standard for
more than 10 million people. Help Scout is more than software — we’re a partner
in helping you succeed.

FREE GUIDEBUYER'S GUIDE TO CHOOSING THE RIGHT CUSTOMER SUPPORT TOOL



HOW BRAIN.FM ACHIEVED A 95% CSAT SCORE WITH HELP SCOUT



FOUNDATIONS OF GREAT SERVICE: 6-PART EMAIL SERIES



CUSTOMER SUPPORT HIRING CALCULATOR


TRY HELP SCOUT

Learn the platform in less than an hour.
Become a power user in less than a day.

Try for free
Want a tour of Help Scout? Get a demo



TOOLS FOR THE WORLD'S MOST CUSTOMER-CENTRIC BUSINESSES

PLATFORM

 * Shared Inbox
 * Knowledge Base
 * Live Chat
 * Messaging
 * Customer Management
 * Reporting
 * Integrations
 * iOS & Android
 * More Features

COMPARE

 * Help Scout vs. Zendesk
 * Help Scout vs. Intercom
 * Help Scout vs. Front
 * Help Scout vs. Freshdesk
 * Help Scout vs. HubSpot
 * Help Scout vs. Groove
 * Help Scout vs. Kayako

COMPANY

 * About Us
 * Careers
 * DEI Dashboard
 * Help Scout for Good
 * Startup Program
 * Partner Program
 * Brand Handbook
 * In the WorksNEW
 * Terms & Privacy
 * Accessibility Statement

GET HELP

 * Developers
 * Help Docs
 * Free Training
 * Contact Us
 * Status▲ 99.99%

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