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Revision date: May 17, 2024
PRIVACY NOTICE
This Privacy Notice describes the ways in which Pegasystems Inc. including our
affiliates (“Pegasystems”, “Pega”, “we”, “our”, or “us”) may collect, process,
use, and disclose information about you through the websites, social media
properties, phone calls and meetings, applications, contractual and
precontractual activities, your visits to our offices, other online services
operated by us, and Pega-hosted or co-branded events, assets, or contests
(collectively, the “ Services”), and the choices you can make about the way your
information is collected and processed through the Services. By using any
Service, you consent to the processing of your information as set forth in this
Privacy Notice, now and as may be amended by us from time to time.
This Privacy Notice does not apply to any third-party applications or software
that integrates with the Services, or any third-party products or services. We
enter into contracts with our clients (“Clients”) for Pega products and
services. The processing of personal information in the context of Client
applications (each, a “Client Application”) that are built on or incorporate
Pega software or cloud services is controlled by the Client and is subject to
the Client’s privacy policy and practices, which may differ from this policy. We
make no representation or warranty as to the privacy policies or practices of
third parties, including our Clients or providers of third-party applications.
If you are submitting data to any third-party we encourage you to review such
third party’s privacy notice.
Pega Marketplace
This Privacy Notice also applies to the use of Pega Marketplace (“Marketplace”)
and the third-party applications made available through that Marketplace. We
collect usage information related to that Marketplace, including features used,
dates and time of access in order to facilitate and improve the use of the
Marketplace. If you fill out a lead form for a packaged service offering, we
will collect your contact information and with your consent send your contact
information on that lead form to the Marketplace partner to indicate your
interest. For avoidance of doubt third party applications available on the
Marketplace are subject to that third party privacy policies and practices.
TABLE OF CONTENTS
What information do we collect and receive?
1. Direct Interactions
2. Automated Interactions
3. Publicly Available Data / Data from Third Parties
How do we use this information?
Reasons we disclose personal data
How is your information secured?
Where is this information processed?
International Transfers
Controller of Data
Data Retention
Your choices/Do Not Track
Your rights
US States (including California CCPA)
Children's information
Changes to this Privacy Notice
Contact us
WHAT INFORMATION DO WE COLLECT AND RECEIVE?
We and our service providers may collect and receive both personal information
and other information from a variety of sources that generally fall into three
categories:
1. Direct Interactions: Data from your use of, and interaction with us through,
any Service, social media channel and/or other activity such as account
creation, managing user profile(s), uploading documents, participating in a
virtual or live event or contest. Along with Client support requests or
other interactions related to a pending or signed contract or testing,
submissions of registrations and posting to forums, visits to our office or
sales inquiries and transactions.
2. Automated Interactions: Data from the use of technologies such as electronic
communication protocols, robotics and analytic tools, cookies, server logs
in support of a subscription Service, embedded URLs or pixels, or widgets,
buttons and similar tools.
3. Publicly Available Data / Data from Third Parties: Data from automated
interactions on non-Pega websites, or other data you may have made publicly
available, such as social media posts, or data provided by third party
sources, such as marketing lists, partner referrals, or data aggregators.
1. DIRECT INTERACTIONS
You, or the organization you work for, may submit data that includes your name,
contact information (such as a physical address, email address, phone number,
username), password, employer, job title, activity logs, and registration
information to us when using the Services. We also collect and receive
information when you:
* create and manage a Pega account;
* participate in our message boards and discussion forums, or other interactive
features;
* interact with us on social media or through the Services;
* apply for a job (our Candidate Privacy Notices can be found here);
* make a purchase (e.g., purchase credits for use at Pega Academy);
* participate in polls and surveys; register for events and self-study courses;
* sign up to receive electronic newsletters and other materials;
* download or request software, product upgrades, reports, and other
information;
* upload documents to our Services or sites;
* submit a partner, reseller, or ISV diligence questionnaire;
* submit an RFP or customer questionnaire;
* interact with us in relation to a possible, pending or signed contract or
testing;
* participate in Pega-hosted and/or co-branded events or contests, including
in-person events and online events, webinars, or similar events, or download
content from our website, affiliate websites or partner websites when
co-branded;
* submit an application for any Pega program, including Pega Launchpad or Pega
Ventures
* contact us with a question, comment, or request, including requests for
technical support;
* other communication with us including via emails, chats, phone calls, texts,
web messaging or similar tools which may be recorded, transcribed or
otherwise saved by us; or
* visit our offices as a guest.
The information that you or an authorized third-party provide(s) us may include
one or more of the following:
* your name, your photograph, your voice audio recording and/or transcript of
such recording, your video image or biometric information, your title, your
company, and contact information such as your physical address, email address
and phone number;
* username, password, and other registration information;
* transaction-related information;
* information you provide when you are visiting our offices or attending a live
or virtual event sponsored or co-sponsored by Pegasystems (including with
your consent scanning your badge which may provide certain information about
you such as name, company name, email address, sessions attended etc.)
* information you provide when submitting a support request;
* information you provide when submitting a job application;
* information related to your professional skills or certifications;
* information you provide when you make a request or otherwise contact us;
* information about your business, business plans and other items or materials
contained in your application for Pega Ventures and other partner programs or
websites; and
* any other information you choose to make public as part of the contractual or
precontractual relationship or as related to the Services (e.g., information
such as id or name, biographical information, photo, areas of expertise or
certification etc. disclosed to other users on MyPega, Pega Community,
www.pega.com, Pega Academy, collaboration spaces or groups and other online
communities (collectively, “Online Communities”))
* personal information you provide by text messaging or similar tools.
Please note that due to pandemics, epidemics or health emergencies we may ask
you, to the extent allowed by and in a form permitted by privacy laws, to
provide your health information, including your exposure to infections, your
vaccination status or test results, your recent travels, related symptoms and
temperature.
When you use a Service, we will collect and store information about your use of
these Services, including contracts you negotiate and sign, RFPs and
questionnaires you submit, Pega and partner and event sponsor events you attend
and assets you download, Pega communities in which you participate, courses you
have registered for, courses you have completed, and certifications that you
have received. You agree that event sponsors (which category may include our
Clients or partners) may use such information in accordance with their own
privacy policies, and Pega is not responsible for the privacy practices of such
sponsors.
2. AUTOMATED INTERACTIONS
When you use a Service, we collect automated information about your use of such
Service, including your IP address, type of browser, location, device
information, pages viewed, access time, actions taken and features viewed, pages
you visited before navigating to a Service, and the search terms you enter on
the Service. This information allows us to recognize you and personalize your
experience if you return to a Service, to improve the Services and the products
and services we provide, and to provide you with advertisements targeted to your
interests (commonly referred to as “Targeted Advertisements”). We and our
service providers, contractors, partners and resellers (who are under the
agreements limiting their use to specific purposes) may collect and store this
information using “cookies,” which are small text files that many websites save
on your computer when you visit and access when you return, or similar
technologies such as web beacons or pixel tags. We use the following types of
cookies on our website:
* cookies which are required to enable core site functionality
* functional cookies which allow us to analyse site usage so we can measure and
improve performance; and
* advertising cookies – used by advertising companies to serve ads that are
relevant to your interests.
For more information about the use of cookies on the Services, specific listing
of cookies and how to exercise your cookie preferences, please review your
Cookie Preferences, which can be accessed by clicking on the Cookie Preferences
link on www.pega.com.
If you opt out of and later clear cookies, you will need to opt out again after
clearing cookies. If you opt back in at any point, you control opt in/opt out,
and you will need to opt out again if you wish to do so. If you opt out and
later visit our website using a different browser or device, you will need to
opt out through the other browser or device.
We and our service providers, contractors, partners and resellers also use
Google Analytics, which collects and processes certain technical information
from your computer or mobile device such as the web address of the page that you
are visiting and your Internet Protocol address. More information can be found
at “How Google uses data when you use our partners’ sites or apps,” located
here. Where required we will seek your consent for use of Google Analytics
before collecting such information. To opt out from collection of your
information via Google Analytics, please visit Google’s site here.
To customize your experience, our mobile applications may collect precise
information about the location of your mobile device, but only with your express
consent. Once you have consented to the collection of the precise location of
your mobile device, you may adjust this consent by managing your location
services preferences and language choices through the settings of your mobile
device.
Our online services do not collect precise geolocation data from GPS sensors.
However, we do collect IP addresses from which we can determine your general
location (such as your city, state/province, and postal code).
When a third party provides you with a product or Service which is built on Pega
technology, that product or Service may have cookies to enable their
functionalities and improve performance. We encourage you to make yourself
familiar with relevant third-party notice.
Our automated means of processing include artificial intelligence (AI) which we
define as technology to enable learning and decision making to reach business
outcomes similarly to human interaction. When we are data controller, we or our
third-party sub-processor perform manual reviews of some of the results produced
by our automated methods to train and improve the accuracy of such automated
methods.
3. PUBLICLY AVAILABLE DATA / DATA FROM THIRD PARTIES
We may collect or receive business-related information about you from public
sources and various third parties, including our partners and resellers and
providers of marketing lists. We may also obtain your business contact
information from individuals at your organization. Information from public
sources may include business contact data obtained from search information
providers such as Google or social media platforms such as LinkedIn. On
occasion, we may purchase third-party marketing lists of business contact data
to send direct marketing communications.
HOW DO WE USE THIS INFORMATION?
Personal data transferred to us by a Client (“Client Data”) will be processed in
accordance with the Client’s instructions as set forth in our contract with that
Client (“Client Agreement”), and as required by applicable law. Client may use
our cloud service to: (a) grant and remove access to a Client Application; (b)
assign roles and configure settings, access, modify, export, disclose and remove
Client Data; and (c) otherwise apply its policies to the Client Application. If
your personal information is being processed as Client Data and you wish to
exercise any rights you may have to access, correct, update, port or delete such
personal information, please inquire directly with the Client. We will refer
your request to that Client and will support them as needed in responding to
your request.
Integrations with Third Party Applications
Our Services include some features which allow users to integrate with third
party applications and which may bring in data from those applications to the
Services provided by Pegasystems. The Controller of such data is responsible for
implementing such integration in a way which is in compliance with applicable
laws. For more information, see Pega Marketplace here. For more information
about the purpose and scope of data collection from such third-party
applications, please review the privacy notices of third parties which provide
such applications.
We may process and use your personal data and other information that we collect
or receive for a number of purposes as necessary to fulfill contractual
obligations and other lawful bases, such as our legitimate interest in engaging
in commerce, offering products and services, performing due diligence on
Clients, prospects and business partners, preventing fraud, ensuring information
and network security, conducting direct marketing and complying with industry
practices, including:
* delivering and performing Services and fulfilling our contractual obligations
under applicable agreements, and assessing new potential business
opportunities;
* providing you with the products, pricing, services, or information you
request;
* supporting your Client or partner relationship with us (e.g., notifying you
of a product update or for billing, account management and other
administrative matters);
* processing any transaction you have authorized;
* processing an employment application;
* verifying your identity;
* registering office visitors for security reasons and managing non-disclosure
agreements to the extent necessary for our legitimate interest in protecting
our offices and our confidential information.
* evaluating your application for Pega Ventures and other partner programs;
* providing you with information about a Service or required notices;
* managing registration for a Service in accordance with the applicable terms
of use and reviewing your compliance with the use of our Services to ensure
compliance with applicable terms;
* delivering Targeted Advertisements and other marketing communications,
promotional materials, or advertisements that may be of interest to you to
the extent necessary to protect our legitimate interest in promoting our
services (e.g., if you view a webpage about a particular product or service,
we or a service provider of ours (in scope limited only to realization of a
business purpose/service) may later display an advertisement for a related
product or service on a different webpage that you visit through a Service or
on another website that has a relationship with the service provider);
* allowing us to improve a Service and the products and services we provide,
such as by better tailoring our content to your needs and interests;
* developing new products, facilitating product, software and applications
development and conducting research, analysis, studies or surveys and
identifying usage trends;
* generating and analyzing statistics about your use of a Service;
* tracking use of our Services and websites, verifying use of accounts and
activities
* detecting, preventing, and responding to possible security incidents, fraud,
intellectual property infringement, violations of our Terms of Use,
violations of law, or other misuse of a Service;
* Facilitating any of the purposes outlined above under “What information do we
collect and receive?”
* Complying with our legal obligations under applicable laws to protect our
rights or enforce our agreements, pursuing remedies available to us, or
complying with lawful requests or judicial proceedings; and
* Pursuing accounting, recordkeeping, security records and legal functions to
meet our regulatory obligations.
We may use your personal information to interact with you on third party social
networks. Our interactions with you on a third-party social network are subject
to that network’s privacy policies and terms of use.
We provide social computing tools on some of our websites to enable online
sharing and collaboration among members who have registered to use them. These
include forums, collaboration spaces or groups, wikis, blogs, and other social
media platforms. Information will be subject to and protected in accordance with
this Privacy Notice, except for the information that is automatically made
available to other participants as part of your profile or information you or an
authorized third-party post on blogs and forums. When you participate in our
online sharing and collaboration spaces or groups, you profile and collaboration
input or posts will be visible to all participants and may be added to a given
collaboration space or group.
We may combine or aggregate any of the information we collect or receive through
the Services or elsewhere (e.g., through telephone, email, interactions on
social media, or personal contact with us or our employees, product
registration, call centers, or public events such as trade shows or seminars)
for the purposes listed above.
When you make a purchase using a credit card on the Services, your credit card
information is transmitted directly to our third-party payment processor. We do
not store your credit card information and the third-party payment processor
does not disclose your credit card information to us.
If you submit an application for Pega Launchpad, Pega Ventures or other partner
programs, we may use your application and all information and materials included
in your application for conducting due diligence, evaluating potential business
transactions and tracking applicants, founders, investors and companies.
Our legal basis for processing personal data will depend on the type of personal
data collected and the context in which it is collected. We may rely on our
legitimate interest to process your data except where your interests under data
protection laws override such legitimate interest. To the extent that our
processing of your personal data is subject to the General Data Protection
Regulation or other privacy laws which so allow it, we may rely on the specific
legal bases described above to process your personal data. We may also process
your personal data for direct marketing purposes and for administration of
contractual or precontractual relationships, and you have a right to object to
our use or sharing of your personal data for this purpose at any time.
In some cases, we may rely on your consent or have a legal obligation to collect
personal data from you. If/when we rely on such consent as a legal basis to
collect or process your personal data, we will obtain such consent in compliance
with applicable laws. We will obtain your consent to the processing when this is
mandatory under the law except where specific statutory exceptions will apply.
If you have questions about our legal basis for processing your data, please
contact us at privacy@pega.com
If you believe our processing of your personal data is inconsistent with
applicable data protection laws, you may lodge a complaint with your local
supervisory data protection authority.
REASONS WE DISCLOSE PERSONAL DATA
We may disclose the information we collect and receive about you to:
* our affiliates and subsidiaries worldwide for business purposes, including
Client support, contractual and precontractual administration, marketing,
technical operations and account management purposes;
* Contractors, business partners, and service providers worldwide who work on
our behalf to support our services and provide services on behalf of our
clients and who have contractually agreed to keep the information
confidential and use the information solely to carry out the services that
they are performing for us, including hosting, storage, data analysis,
implementation, and assisting us with reviewing your application for Pega
Ventures and other partner programs;
* third parties, partners, resellers and ISVs worldwide for our marketing,
advertising, events, promotions or other similar purposes, including service
providers, event sponsors and third-party data enrichment providers (with
whom we limit their use of your personal data to specific agreed purposes),
who also help us keep your business contact information (e.g. name, title,
company, work email address, etc.) complete, current and accurate.
* your employer if it is our Client or partner;
* other users of our Services, consistent with your privacy settings (we
encourage you to review the privacy settings when creating an account and
make any required adjustments). Note that some activities are public by
nature, so if you choose to upload your personal information to our Services
which are publicly accessible your personal information will be visible to
others;
* the courts, regulatory or tax authorities, or the government, as required by
law, such as to comply with a subpoena or other legal process, a court order,
requests from regulatory or tax authorities, or government reporting
obligations;
* to protect our rights, property and safety;
* other third parties with your consent, including where we notify you through
the Services that your information will be disclosed in a particular manner
and you proceed to disclose such information;
* when we believe in good faith that disclosure is necessary (a) to protect our
rights, the integrity of any Service, or your safety or the safety of others,
or (b) to detect, prevent, or respond to possible security incidents, fraud,
intellectual property infringement, violations of our Terms of Use,
violations of law, or other misuse of any Service; and
* contractors, business partners, service providers, advisors, and other third
parties worldwide to the extent reasonably necessary to manage our business
and/or to proceed with the negotiation or completion of a merger,
acquisition, financing, public offering of securities, reorganization, or
sale of all or a portion of our assets
In addition to the above, we may disclose de-identified information, such as
reports on user demographics and traffic patterns, with third parties. We
disclose your personal information only as permitted under applicable laws. We
do not sell (as traditionally defined) your personal information, however some
of the disclosures outlined in this Privacy Notice may be considered sharing/
targeting under certain laws. Disclosing to third parties is only as set forth
in this Privacy Notice, to authorized service providers, business partners or
contractors who have agreed to specific contractual limitations as to their use
of such information, or if you use our sites or services to provide your
information to it with third parties or direct us to disclose to such third
parties in accordance with the privacy preferences you establish on our
preference center. By going to our Preference Center, you may also: (i) manage
what types of email you receive from us, (ii) update your contact information,
and (iii) change how we process your information, including opt-out of sharing.
We may enable you to post information to certain parts of the Services, such as
the Online Communities pursuant to the Terms of Use applicable to the Services.
Information you disclose through any Online Communities may be publicly
available. We urge you to exercise discretion and caution when deciding to
disclose personal information, or any other information, through any Online
Community. By using any Service, you agree to adhere to all applicable copyright
laws.
A Service also may contain links to third-party websites and applications for
your convenience and information. We do not control those third-party websites
and applications or their privacy practices, which may differ from our own. You
acknowledge and agree that we are not responsible for the collection and use of
your information by third-party websites and applications that are not under our
control, and that such information is not governed by this Privacy Notice.
HOW IS YOUR INFORMATION SECURED?
We strive to maintain reasonable and appropriate administrative, technical, and
physical safeguards designed to safeguard the information collected by the
Services from loss, misuse, and unauthorized access, disclosure, alteration and
destruction, taking into account the risks involved in the processing and the
nature of the information. However, since no information system can be 100%
secure, we cannot guarantee the absolute security of your information. Moreover,
we are not responsible for the security of information you transmit to the
Services over networks that we do not control, including the Internet and
wireless networks.
You are responsible for limiting and controlling access to your devices and
protecting your passwords as well as complying with the applicable terms of use.
Note that when you create an account with a corporate email address, your
information will be automatically disclosed to other members of that corporate
email domain. Clients are responsible for managing access controls and giving
access to their customer environments using Pega Services.
WHERE IS THIS INFORMATION PROCESSED?
Information collected through the Services will be processed using resources and
servers located in any country where we have affiliates; and in any country
where we engage sub-processors, including but not limited to Australia, Brazil,
Canada, United Kingdom, Germany, Netherlands, Poland, India, Japan, Singapore
and the United States. Therefore, your personal information may be transferred,
processed and stored outside the country from where your information was
collected by your use of or attendance on a Service. By using a Service, you
consent to such transfer to, processing of and storage in, the United States and
other countries.
INTERNATIONAL TRANSFERS
By providing us with your information and confirming your consent, you agree to
such transfer and/or processing. When we transfer your data outside of EEA, the
UK or Switzerland we will implement appropriate safeguards to protect your data
in a manner which provides a degree of protection similar to the EU (or UK or
Switzerland as applicable). To achieve this (i) we put in place intercompany
agreements incorporating Standard Contractual Clauses with our affiliates
outside of the EEA, (ii) we rely on Standard Contractual Clauses or other lawful
transfer mechanisms approved by the European Commission with our third-party
providers outside of the EEA (or UK or Switzerland as applicable), (iii) we also
adopted certain supplementary measures such as technical measures, including,
where applicable, government access procedures, data minimization, encryption,
enhanced access controls, or sharing with protected recipients and updated
policies for reviews of data requests.
Pegasystems Inc. remains accountable for processing of the personal data in case
of onward transfer.
Pegasystems Inc. complies with the EU-U.S. Data Privacy Framework (“EU-US DPF”),
the UK Extension to the EU-U.S. DPF and the Swiss – U.S. Data Privacy Framework
(“Swiss – U.S. DPF”) as set forth by the U.S. Department of Commerce.
Pegasystems Inc. has certified to the U.S. Department of Commerce that we adhere
to the EU – U.S., UK Extension to the EU-US DPF and Swiss – U.S. DPF Principles
with regard to the processing of personal data received from the EU, the UK (and
Gibraltar) and Switzerland in reliance (each to the extent applicable) on the EU
– U.S., UK Extension to the EU-US DPF and Swiss – U.S. DPF.
If there is any conflict between the terms in this privacy notice and the
EU-U.S., UK Extension to the EU-US DPF Principles and/or the Swiss-U.S. DPF
Principles, the Principles (each to the extent applicable) shall govern. To
learn more about the Data Privacy Framework, and to view Pegasystems Inc.’s
certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU – U.S. DPF, the UK Extension to the EU-U.S. DPF and
the Swiss U.S. DPF, Pegasystems Inc. commits to resolve complaints about our
collection or use of your personal information. Individuals in the European
Union, the United Kingdom and Switzerland, as applicable, with inquiries or
complaints regarding our privacy policy or EU-US DPF Principles the UK Extension
to the EU-U.S. DPF and or the Swiss-US DPF should first
contact privacy@pega.com. We will respond to your inquiry promptly.
In compliance with the EU – U.S. DPF, the UK Extension to the EU-U.S. DPF and
the Swiss U.S. DPF Pegasystems Inc. commits to cooperate and comply with the
advice of the panel established by the EU data protection authorities (DPAs),
the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data
Protection and information Commissioner (FDPIC) with regard to unresolved
complaints concerning our handling of personal data received in reliance on the
EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. If you
do not receive timely acknowledgment of your complaint from us, or if we have
not addressed your complaint to your satisfaction, please contact the EU DPAs,
the UK’s ICO or the Swiss FDPIC for more information or to file a complaint.
Their services are provided at no cost to you.
If we transfer personal information received under the EU-US DPF, the UK
Extension to the EU-U.S. DPF and or the Swiss-US DPF to a third party, the third
party’s access, use, and disclosure of the personal data must also be in
compliance with our EU-US DPF, the UK Extension to the EU-U.S. DPF and or
Swiss-DPF obligations, and Pegasystems Inc. will remain liable under the EU-US
DPF, the UK Extension to the EU-U.S. DPF and or the Swiss-US DPF for any failure
to do so by the third party unless we prove we are not responsible for the event
giving rise to the damage. Pegasystems Inc. is subject to the investigatory and
enforcement powers of the Federal Trade Commission (FTC). Under certain
conditions, an individual can invoke binding arbitration. Pegasystems Inc. will
disclose personal information in response to lawful requests by public
authorities, including to meet national security or law enforcement
requirements.
When we transfer data outside of other countries which provide for specific
international transfer mechanisms or other governmental clauses, we will apply
those as specified under the privacy laws and regulations.
CONTROLLER OF DATA
Data protection laws in certain jurisdictions differentiate between the
“controller” and “processor” of personal data. In general, our Clients are the
controller of Client Data and we are the processor of Client Data. For other
personal data, for instance for business contact information, we may be the
controller of such personal data. Pegasystems operates as a global company, and
many different Pegasystems entities provide the Services in different parts of
the world. For Client Data, the processor is the Pegasystems’ entity identified
in the applicable data processing agreement. Our contact information for Clients
is contained in the relevant Client Agreement.
For other personal data, Pegasystems Inc. is the controller, if applicable, and
you may contact us at privacy@pega.com.
With reference to personal data regulated by Turkish privacy law – Pegasystems
Ltd is the controller and may be contacted at privacy@pega.com.
DATA RETENTION
We may retain other personal data in accordance with Pegasystems’ retention
policies and applicable law for as long as necessary for the purposes described
in this Privacy Notice. This may include keeping your personal data after you
have deactivated your Pega account for the period of time needed for us to
pursue legitimate business, conduct audits, comply with (and demonstrate
compliance with) legal obligations, resolve disputes, and enforce our
agreements.
We will retain Client Data in accordance with the applicable terms in the Client
Agreement, and otherwise as notified to you. The Client may be able to customize
its retention settings and apply those customized settings depending on the Pega
product.
YOUR CHOICES/DO NOT TRACK
You may opt out of promotional emails by following the instructions in those
emails or by managing your preferences as set forth below. You have the ability
to access your Pega account and modify your Pega account information here. By
going to our Preference Center you may also (i) manage what types of email you
receive from us, (ii) update your contact information, and (iii) change how we
process your information, including opt-out of sharing.
Cookies
As described in “What information we collect and receive”, we collect cookies on
pega.com. You may set and change your cookie preferences by clicking on the
Cookie Preferences link on www.pega.com. If you do not want the Services to
collect information through the use of cookies, you can set your web browser to
reject cookies from the Services. Each browser is different, so you should check
your browser’s “Help” menu to learn how to change your cookie preferences.
Blocking or rejecting cookies from the Services will impact your ability to use
features and functionality of, and may prevent access to, the Services.
In certain states, including California, you may have the right to object to
certain disclosures which may be considered “sharing” or “targeting” or request
that we limit the use of your sensitive personal information by visiting this
link: Your Privacy Rights and as otherwise set forth herein.
As you can control your preferences via the Preference Center and we honor the
GPC signal (note that effectiveness of the latter may depend on using a specific
browser), we will not respond to specific ‘Do Not Track’ requests.
YOUR RIGHTS
If you reside in certain states or in certain countries you may have one or more
of the following rights available to you under data protection laws in relation
to your personal data: the right to access, update, correct, receive, port,
object, delete or restrict processing of your personal data. If you are located
in the European Union, the UK or Switzerland you have the right to access your
personal data, to rectify it, delete it, restrict or object to its processing
and right to data portability.
Note that all these rights are subject to certain exceptions under applicable
data privacy laws. To the extent applicable, these rights apply to consumers in
countries and US States that have adopted privacy laws. Such states as of the
date of this privacy notice are: California, Virginia, Colorado, Connecticut,
Utah, Nevada, Delaware (starting January 1, 2025), Oregon (starting July 1,
2024), Texas (starting July 1, 2024), Montana (starting Oct. 1, 2024), Iowa
(starting January 1, 2025), Tennessee (starting July 1, 2025), and Indiana
(starting Jan. 1, 2026) (“US State Privacy Laws”). For more detailed information
please refer to “US States” section.
* Right to know/Access – In certain jurisdictions, you have the right to
request that we disclose certain information to you about our collection and
use of your personal information. In California this includes the right to
know what personal information we have collected, used, disclosed, and sold
about you, including the categories of personal information, the categories
of sources from which the personal information is collected, the business or
commercial purpose for collecting, selling, or sharing personal information,
the categories of third parties to whom Pegasystems discloses personal
information, and the specific pieces of personal information Pegasystems has
collected about you.
* To request access to your personal data that we have collected, used or
disclosed please contact privacy@pega.com, or in states where this
information can be requested by phone, by calling 1-617-866-6800.
* Update or Correct – It is your responsibility to maintain the accuracy of
your data on your Pega account, including your correct email and organization
affiliation. To update or correct your personal data, you can usually do this
by updating your Pega account. If you already have a Pega account,
click here. If you want to create a Pega account, click here. Otherwise, to
correct inaccuracies in your personal information, taking into account the
nature of the personal information and the purposes of the processing please
contact privacy@pega.com.
* Port – To request a copy of your personal data that we have collected in a
commonly used and machine-readable format, please contact privacy@pega.com.
* Object – To object to processing or sharing of your personal data please
contact privacy@pega.com. In certain jurisdictions including California, you
have the right object to certain disclosures which may be considered
“sharing” by visiting this link: Your Privacy Rights and as otherwise set
forth herein. Please note that clearing your cookies at any time will remove
the signal of your selected privacy preferences.
* Delete or Restrict Processing – To delete or change how we process your
personal data for marketing purposes, please go to our Preference Center and
follow the instructions set forth therein. To request deletion of all your
personal data from our databases or to restrict the processing of your
personal information, please email privacy@pega.com.
If your personal data (including your sensitive data) is processed based on your
consent, you may withdraw your consent at any time, without affecting the
lawfulness of our processing based on such consent before it was withdrawn.
To exercise any of the above-listed rights (with the exception of the right to
lodge a complaint with a DPA, which you may do directly to a DPA), please follow
the instructions above or contact us at privacy@pega.com. We will process any
requests in accordance with applicable laws and within a reasonable period of
time (e.g., 30 days for certain requests under the General Data Protection
Regulation). We may need to verify your identity and place of residence before
processing your request.
We may take reasonable steps to authenticate your request and request
information to verify you identity, considering the context of your request and
your reasonable expectations. We may also reject your requests, where permitted
by law or required to do so in accordance with applicable laws. Where we do not
take the action requested, we will explain our reasons to you.
US STATES (INCLUDING CALIFORNIA CCPA)
CCPA
In this section, we provide additional information to California residents (as
defined under the CCPA) about how we handle your personal information as
required under CCPA.
We collect information that identifies, relates to, describes, is reasonably
capable of being associated with, or could reasonably be linked, directly or
indirectly, with a particular consumer or household (“CCPA personal
information”).
We have collected and used the following categories of CCPA personal information
in the past 12 months (from the last updated date outlined above):
1. identifiers, contact and other demographic and location information,
including biometrics and cookies provided through Direct Interactions,
automated interactions and publicly available data;
2. commercial information related to your transactions with us;
3. information related to your employment with us;
4. internet and other network activity information including device
identification, IP address and geolocation within a certain distance and
connection and usage data;
5. content that you generate or provide, such as audio or video or chat
messaging or service messages, or messages by post, email or phone (as
described in more detail above in this Privacy Notice;
6. other information you choose to provide us directly on our website or in
connection with the use of our services.
For more detailed information see : “What information do we collect and
receive?”; “How do we use this information?”; and “Reasons we disclose personal
data”.
We collect personal data from the sources outlined in “What information do we
collect and receive” above. For the business purposes for which we collect,
receive, and disclose Personal Data, see “How do we use this information?” and
“Reasons we disclose personal data” above.
In the previous 12 months, we have disclosed categories of CCPA personal
information as outlined above for business purposes to the categories of
recipients outlined under “What information do we collect and receive”, "How do
we use this information” and “Reasons we disclose personal data”.
We do not sell (as traditionally defined) your personal information. However,
like many other companies, we may disclose your personal information to our
advertising companies for the purposes of cross-contextual advertising, which
action may be considered sharing under CCPA. In California you have the right
object to certain disclosures which may be considered “sharing” by visiting this
link: Your Privacy Rights and as otherwise set forth herein.
Pegasystems may use sensitive personal information, as disclosed in “What
information do we collect and receive”, “How do we use this information” and
“Reasons we disclose personal data”. Pegasystems does not use or disclose
sensitive personal information, as defined in applicable laws, for any purposes
other than those permitted by applicable law.
For a description of how we handle the personal information of minors see
“Children's’ information” below. We describe how we use and disclose your
information in section “How do we use your information” and “Reasons we disclose
your personal data”. We describe how we use search terms you enter on the
Service in section “Automated Interactions.”
In addition to the rights outlined under “Your Rights” above, CCPA provides
California residents with certain additional rights. California law permits
California residents to request and obtain from us once a year, free of charge,
a list of third parties to whom we have disclosed their personal information (if
any) for their direct marketing purposes in the prior calendar year. The CCPA
allows California residents, upon a verifiable consumer request, to request that
a business that collects their personal information to give them access, in a
portable and (if technically feasible) readily usable form, to the specific
pieces and categories of personal information that the business has collected
about them, the categories of personal information that the business has “sold”
or “shared” as defined under CCPA, the categories of sources for that
information, the business or commercial purposes for collecting the information,
and the categories of third parties to which the information was disclosed and
whether or not it was “sold or “shared”. California residents also have the
right to submit a request to limit the use of information (as defined under
CCPA) for purposes other than those automatically permitted under CCPA, to
correct inaccurate information, to request that we delete information under
certain circumstances (subject to limitations in CCPA), to limit the processing
of sensitive personal information, and to opt-out of automated processing.
You have the right to be notified of financial offers and their material terms
and the right to opt out of such incentives.
Under California “Shine the Light” California Civil Code Sections
1798.83-1798.84, California residents are entitled to contact us to prevent
disclosure of Personal Data to third parties for such third parties direct
marketing purposes.
In order to submit your request please contact us at privacy@pega.com or call
1-617-866-6800. Consistent with CCPA, if you choose to exercise your rights, we
won’t charge you different prices or provide different quality of services
because you have exercised your rights.
You or your authorized agent, as defined under CCPA (with proof that such agent
has been authorized on your behalf), can exercise your rights related to the
use, transfer, correction, opting-out, limiting processing of sensitive personal
information and disclosing your data under CCPA by providing sufficient
information to validate your identity and describing your request in sufficient
detail and using contact information given in section “Your rights”.
US State Privacy Laws (as defined above) in addition to California have the
following general privacy rights and more specifically as noted for the states
below:
* The right to confirm whether we process your personal information and/or
access your personal information;
* The right to correct inaccuracies in your personal information, taking into
account the nature of the personal information and the purposes of the
processing;
* The right to delete personal information we have about you;
* The right to opt out of the processing of your personal information for
purposes of targeted advertising, the sale of personal information, and/or
profiling in furtherance of decisions that produce legal or similarly
significant effects;
* The right to obtain a copy of personal information we have obtained about you
in a portable and, to the extent technically feasible, readily usable format;
* If we deny your request, the right to appeal our decision.
Your Utah Privacy Rights (Starting December 31, 2023)
* The right to confirm whether we process your personal information and access
your personal information;
* The right to delete personal information we have about you;
* The right to opt out of the processing of your personal information for
purposes of targeted advertising and/or the sale of personal information;
* The right to obtain a copy of the personal information you have previously
provided to us in a portable and, to the extent technically feasible, readily
usable format;
* To submit any of the above requests, you may call us at 1-617-866-6800. or
contact us at privacy@pega.com.
Your Nevada Privacy Rights
* The right to confirm whether we process your personal information and access
your personal information;
* The right to review and request changes to your PII;
* The right to opt out of sale of your PII.
Your Iowa Privacy Rights (Starting January 1, 2025)
* The right to confirm whether we process your personal information and access
your personal information;
* The right to delete
* The right to obtain a copy of the personal information you have previously
provided to us in a portable and, to the extent technically feasible, readily
usable format;
* The right to opt out of certain automated decision-making.
Your Delaware Privacy Rights (starting January 1, 2025)
* The right to confirm whether we process your personal information and/or
access your personal information;
* The right to correct inaccuracies in your personal information, taking into
account the nature of the personal information and the purposes of the
processing;
* The right to delete personal information we have about you;
* The right to opt out of the processing of your personal information for
purposes of targeted advertising, the sale of personal information, and/or
profiling in furtherance of decisions that produce legal or similarly
significant effects;
* The right to obtain a copy of personal information we have obtained about you
in a portable and, to the extent technically feasible, readily usable format;
* The right to opt out of automated decision-making.
* If we deny your request, the right to appeal our decision.
To submit any of the above requests, you may call us at 1-617-866-6800 or
contact us at privacy@pega.com. By going to our Preference Center, you may also:
(i) manage what types of email you receive from us, (ii) update your contact
information, and (iii) change how we process your information, including opt out
of sharing.
CHILDREN'S INFORMATION
The Services are not directed to, nor do we knowingly as a Controller collect
information from, children under the age of 16. If you become aware that your
child or any child under your care has provided us with information without your
consent, please contact us at the contact information listed below. For Client
Data which may contain personal data of children under the age of 16, please
refer to the section “How do we use this information?” on processing of Client
Data.
CHANGES TO THIS PRIVACY NOTICE
If we update this Privacy Notice, we will notify you by posting a new Privacy
Notice on this page and updating the revision date at the top of this notice. If
we make any revisions that materially change the ways in which we use or
disclose the information previously collected from you through a Service, we
will give you the opportunity to consent to such changes before applying them to
that previously collected information.
In order for you to receive notification in a timely manner, it is recommended
that you promptly notify us when your contact information is updated. We
encourage you to visit this page from time to time to check for any updates or
changes to this Privacy Notice.
CONTACT US
If you have any questions about this Privacy Notice or our use of your
information collected through the Services, please contact privacy@pega.com. Our
address is Pegasystems Inc., One Main Street, Cambridge, MA 02142 Attn: Chief
Compliance Officer.
We also provide you with the additional country – dedicated contacts:
* Brazil – Roberto Paes, Chief of Data Treatment for Brazil, Pegasystems
Serviços de Software do Brasil Ltda email: privacy@pega.com
* Singapore – Data Protection Officer for Singapore at SGDPO@pega.com
* Turkey – Esin Attorney Partnership,Ebula Mardin Cad., Gül Sok. No. 2 Maya
Park Tower 2 Akaltar-Beşiktaş 34335, Istanbul, email: privacy@pega.com.
* India (Grievance Officer) – Tribhuvan Yadav, Senior Manager, Application
Development, IT. Email: privacy@pega.com
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ABOUT PEGASYSTEMS
Pega provides a powerful platform that empowers the world’s leading
organizations to unlock business-transforming outcomes with real-time
optimization. Clients use our enterprise AI decisioning and workflow automation
to solve their most pressing business challenges – from personalizing engagement
to automating service to streamlining operations. Since 1983, we’ve built our
scalable and flexible architecture to help enterprises meet today’s customer
demands while continuously transforming for tomorrow.
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