www.pwc.com
Open in
urlscan Pro
184.24.24.141
Public Scan
URL:
https://www.pwc.com/us/en/industries/financial-services/library/next-in-insurance-top-issues.html
Submission: On November 11 via api from PL — Scanned from DE
Submission: On November 11 via api from PL — Scanned from DE
Form analysis 2 forms found in the DOM
GET /us/en/search-results.html
<form id="slimSearchForm" role="search" action="/us/en/search-results.html" method="get">
<input id="slimSearch" class="slim-search" type="text" name="searchfield" placeholder="Search for industries, products, services and more">
<input type="hidden" name="pwcSiteSection" autocomplete="off">
<input type="hidden" name="pwcLang" value="en" autocomplete="off">
<input type="hidden" name="pwcGeo" value="us" autocomplete="off">
<input type="submit" class="submit-search" value="">
</form>Name: OnlineForm9464 — POST /us/en/industries/financial-services/library/next-in-insurance-top-issues/jcr:content/bottom-kick-isection.container-dynamic.html
<form method="POST" action="/us/en/industries/financial-services/library/next-in-insurance-top-issues/jcr:content/bottom-kick-isection.container-dynamic.html" id="OnlineForm9464" name="OnlineForm9464" enctype="multipart/form-data"><input
type="hidden" name=":formid" value="OnlineForm9464"><input type="hidden" name=":formstart"
value="/content/pwc/us/en/industries/financial-services/library/next-in-insurance-top-issues/jcr:content/bottom-kick-isection/online-form-par/twocol/startlongform"><input type="hidden" name="_charset_" value="UTF-8">
<script type="text/javascript">
function cq5forms_preCheck_OnlineForm9464(submitid) {
var dMsgs = "Please fill out the required field.";
if (cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["firstName"])) {
cq5forms_showMsg('OnlineForm9464', 'firstName', 'This field is required');
return false;
}
if (!cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["firstName"])) {}
if (cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["lastName"])) {
cq5forms_showMsg('OnlineForm9464', 'lastName', 'This field is required');
return false;
}
if (!cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["lastName"])) {}
if (cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["company"])) {
cq5forms_showMsg('OnlineForm9464', 'company', 'This field is required');
return false;
}
if (!cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["company"])) {}
if (cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["jobTitle"])) {
cq5forms_showMsg('OnlineForm9464', 'jobTitle', 'This field is required');
return false;
}
if (!cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["jobTitle"])) {}
if (cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["email"])) {
cq5forms_showMsg('OnlineForm9464', 'email', 'This field is required');
return false;
}
if (!cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["email"])) {
{
var obj = document.forms["OnlineForm9464"].elements["email"];
if (cq5forms_isArray(obj)) {
for (i = 0; i < obj.length; i++) {
if (!cq5forms_regcheck(obj[i].value, /^[^@]+([@]{1})[0-9a-zA-Z\._-]+([\.]{1})[0-9a-zA-Z\._-]+$/)) {
cq5forms_showMsg('OnlineForm9464', 'email', 'Field is not valid.', i);
return false;
}
}
} else {
if (!cq5forms_regcheck(obj.value, /^[^@]+([@]{1})[0-9a-zA-Z\._-]+([\.]{1})[0-9a-zA-Z\._-]+$/)) {
cq5forms_showMsg('OnlineForm9464', 'email', 'Field is not valid.');
return false;
}
}
}
}
if (cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["custom01_detailsaboutyourinquiry"])) {
cq5forms_showMsg('OnlineForm9464', 'custom01_detailsaboutyourinquiry', 'This field is required');
return false;
}
if (!cq5forms_isEmpty(document.forms["OnlineForm9464"].elements["custom01_detailsaboutyourinquiry"])) {}
return true;
}
</script>
<div class="dpe-component-wrapper pwc-forms hidden" id="bottom-kick-thanks">
<div id="center" class="pwc-forms__confirmation">
<h2 class="h4 thank-form-heading form-heading--alternate">Thank you for your interest in PwC</h2>
<p>We have received your information. Should you need to refer back to this submission in the future, please use <strong>reference number <span class="referenceId">"refID"</span></strong>.</p>
<p> </p>
</div>
</div>
<input type="hidden" id="analyticsfield" value="analyticsfield" class="onlineformstart-analytics">
<input type="hidden" name="runModes" value="prod">
<input type="hidden" name="runModes" value="s7connect">
<input type="hidden" name="runModes" value="crx3">
<input type="hidden" name="runModes" value="nosamplecontent">
<input type="hidden" name="runModes" value="publish">
<input type="hidden" name="runModes" value="crx3tar">
<div class="dpe-component-wrapper pwc-forms" id="onlineformstart" style="display: block">
<div>
<h2 class="h4 form-heading form-heading--alternate"></h2>
<p class="pwc-forms__intro">
</p>
<p class="pwc-forms__required-msg" id="pwc-form-required-info"> Required fields are marked with an asterisk(<span class="required-small">*</span>) </p>
<input type="hidden" id="longformonline" value="longformonline">
<input type="text" class="mandatoryHField" name="mandatoryHField">
<input type="hidden" name=":formStartPath" value="/content/pwc/us/en/industries/financial-services/library/next-in-insurance-top-issues/jcr:content/bottom-kick-isection/online-form-par/twocol/startlongform">
<input type="hidden" name="sendViaApi" value="false">
<input type="hidden" name="formName" value="nextininsuranceindustrytrends">
<input type="hidden" name="formid" value="OnlineForm9464">
<p class="form_error hidden" id="bottom_kick_form_error"> Please correct the errors and send your information again. </p>
<link rel="stylesheet" href="/etc.clientlibs/pwc/clientlibs/component-longform/rebrand-clientlibs/online-forms-longform.min.c1cb2f9c82595ca314d019e0caef64b5.css" type="text/css">
<script src="/etc.clientlibs/pwc/clientlibs/component-longform/rebrand-clientlibs/jquery-forms.min.aadcea36fb627f41d61bc51eeabc2d30.js"></script>
<script src="/etc.clientlibs/pwc/clientlibs/component-longform/form.min.5f49bf9b1bd46237adc3e0134d56c21d.js"></script>
<script src="/etc.clientlibs/pwc/clientlibs/component-longform/rebrand-clientlibs/online-forms-longform.min.9e0b4f456c0ab2cf3016548d29a9d5e9.js"></script>
<script>
function bottomKickSubmissionSucceess(data) {
if (data.responseJSON != undefined) {
$('#onlineformstart, #bottom_kick_form_error').addClass('hidden');
if (document.getElementById("analyticsfield") != null) document.getElementById("analyticsfield").className = "onlineformconfirmation-analytics";
var thankYouSection = $('#bottom-kick-thanks');
thankYouSection.find('.referenceId').html(data.responseJSON.refID);
thankYouSection.removeClass('hidden');
} else {
$('#bottom_kick_form_error').removeClass('hidden');
}
}
$('#OnlineForm9464').ajaxForm({
dataType: 'json',
data: {
'pagePath': '\/content\/pwc\/us\/en\/industries\/financial\-services\/library\/next\-in\-insurance\-top\-issues'
},
mimeType: 'application/json; charset=utf-8',
complete: function(data) {
bottomKickSubmissionSucceess(data);
}
});
</script>
</div>
<div class="pwcFormLongform section">
<div>
<div>
<div>
<div class="formPar parsys">
<div class="standardTextLongform textLongform section">
<div class="pwc-forms__field pwc-forms__field--text form-group" id="firstName_rightcol">
<label for="firstName_rightcol1"> First Name<span class="required">*</span> </label>
<p class="help-block" id="firstName_rightcolHelp"></p>
<input type="text" class="form-control" aria-describedby="firstName_rightcol1_desc" id="firstName_rightcol1" onblur="onlineformValidation(this,'true','Please enter a valid value','text');" aria-required="true" required=""
name="firstName" value="" size="35" onkeydown="">
</div>
<div id="firstName_rightcol1_desc" class="form_row_description"></div>
</div>
<div class="standardTextLongform textLongform section">
<div class="pwc-forms__field pwc-forms__field--text form-group" id="lastName_rightcol">
<label for="lastName_rightcol1"> Last Name<span class="required">*</span> </label>
<p class="help-block" id="lastName_rightcolHelp"></p>
<input type="text" class="form-control" aria-describedby="lastName_rightcol1_desc" id="lastName_rightcol1" onblur="onlineformValidation(this,'true','Please enter a valid value','text');" aria-required="true" required=""
name="lastName" value="" size="35" onkeydown="">
</div>
<div id="lastName_rightcol1_desc" class="form_row_description"></div>
</div>
<div class="standardTextLongform textLongform section">
<div class="pwc-forms__field pwc-forms__field--text form-group" id="company_rightcol">
<label for="company_rightcol1"> Company Name<span class="required">*</span> </label>
<p class="help-block" id="company_rightcolHelp"></p>
<input type="text" class="form-control" aria-describedby="company_rightcol1_desc" id="company_rightcol1" onblur="onlineformValidation(this,'true','Please enter a valid value','text');" aria-required="true" required="" name="company"
value="" size="35" onkeydown="">
</div>
<div id="company_rightcol1_desc" class="form_row_description"></div>
</div>
<div class="standardTextLongform textLongform section">
<div class="pwc-forms__field pwc-forms__field--text form-group" id="jobTitle_rightcol">
<label for="jobTitle_rightcol1"> Job Title<span class="required">*</span> </label>
<p class="help-block" id="jobTitle_rightcolHelp"></p>
<input type="text" class="form-control" aria-describedby="jobTitle_rightcol1_desc" id="jobTitle_rightcol1" onblur="onlineformValidation(this,'true','Please enter a valid value','text');" aria-required="true" required=""
name="jobTitle" value="" size="35" onkeydown="">
</div>
<div id="jobTitle_rightcol1_desc" class="form_row_description"></div>
</div>
<div class="reference parbase section">
<div class="cq-dd-paragraph">
<div class="dropdownlongform dropdownLongform">
<div class="pwc-forms__field pwc-forms__field--select form-group" id="jobfunction_rightcol">
<label for="new_form_jobfunction"> Job Function<span class="required">*</span> </label>
<p class="help-block" id="jobfunction_rightcolHelp">
</p>
<select class="form-control" id="new_form_jobfunction" aria-describedby="new_form_jobfunction_desc" name="jobfunction" onblur="validdropdown('jobfunction_rightcol','true','Please select a valid value','dropdown',this);"
aria-required="true" required="">
<option value="">- Please select</option>
<option value="Accounting">Accounting</option>
<option value="Advisor">Advisor</option>
<option value="Beneficiary">Beneficiary</option>
<option value="Board Member">Board Member</option>
<option value="Corporate Social Responsibility">Corporate Social Responsibility</option>
<option value="Executive">Executive</option>
<option value="Family Officer">Family Officer</option>
<option value="Finance">Finance</option>
<option value="Former Employee">Former Employee</option>
<option value="Human Resources">Human Resources</option>
<option value="Information Technology">Information Technology</option>
<option value="Internal Audit">Internal Audit</option>
<option value="Investments">Investments</option>
<option value="Legal">Legal</option>
<option value="Marketing & Sales">Marketing & Sales</option>
<option value="Operations">Operations</option>
<option value="Other">Other</option>
<option value="Owner">Owner</option>
<option value="Risk & Compliance">Risk & Compliance</option>
<option value="Strategy">Strategy</option>
<option value="Supply Chain">Supply Chain</option>
<option value="Tax">Tax</option>
<option value="Trustee">Trustee</option>
</select>
</div>
<div id="new_form_jobfunction_desc" class="form_row_description"></div>
</div>
</div>
</div>
<div class="standardTextLongform textLongform section">
<div class="pwc-forms__field pwc-forms__field--text form-group" id="email_rightcol">
<label for="email_rightcol1"> Email address<span class="required">*</span> </label>
<p class="help-block" id="email_rightcolHelp"></p>
<input type="text" class="form-control" aria-describedby="email_rightcol1_desc" id="email_rightcol1"
onblur="onlineformValidation(this,'true','Field does not contain a valid email address.','foundation/components/form/constraints/email');" aria-required="true" required="" name="email" value="" size="35" onkeydown="">
</div>
<div id="email_rightcol1_desc" class="form_row_description"></div>
</div>
<div class="reference parbase section">
<div class="cq-dd-paragraph">
<div class="dropdownlongform_215597785 dropdownLongform">
<div class="pwc-forms__field pwc-forms__field--select form-group" id="locationlist_rightcol">
<label for="new_form_locationlist"> Location<span class="required">*</span> </label>
<p class="help-block" id="locationlist_rightcolHelp">
</p>
<select class="form-control" id="new_form_locationlist" aria-describedby="new_form_locationlist_desc" name="locationlist" onblur="validdropdown('locationlist_rightcol','true','Please select a valid value','dropdown',this);"
aria-required="true" required="">
<option value="">- Please select</option>
<option value="US">United States</option>
<option value="GB">United Kingdom</option>
<option value="CA">Canada</option>
<option value="NL">Netherlands</option>
<option value="AU">Australia</option>
<option value="ZA">South Africa</option>
<option value="FR">France</option>
<option value="DE">Germany</option>
<option value="SG">Singapore</option>
<option value="SE">Sweden</option>
<option value="BR">Brazil</option>
<option value="?" disabled="disabled">=================</option>
<option value="AF">Afghanistan</option>
<option value="AX">Åland Islands</option>
<option value="AL">Albania</option>
<option value="DZ">Algeria</option>
<option value="AS">American Samoa</option>
<option value="AD">Andorra</option>
<option value="AO">Angola</option>
<option value="AI">Anguilla</option>
<option value="AQ">Antarctica</option>
<option value="AG">Antigua and Barbuda</option>
<option value="AR">Argentina</option>
<option value="AM">Armenia</option>
<option value="AW">Aruba</option>
<option value="AT">Austria</option>
<option value="AZ">Azerbaijan</option>
<option value="BS">Bahamas</option>
<option value="BH">Bahrain</option>
<option value="BD">Bangladesh</option>
<option value="BB">Barbados</option>
<option value="BY">Belarus</option>
<option value="BE">Belgium</option>
<option value="BZ">Belize</option>
<option value="BJ">Benin</option>
<option value="BM">Bermuda</option>
<option value="BT">Bhutan</option>
<option value="BO">Bolivia</option>
<option value="BA">Bosnia and Herzegovina</option>
<option value="BW">Botswana</option>
<option value="BV">Bouvet Island</option>
<option value="IO">British Indian Ocean Territory</option>
<option value="BN">Brunei Darussalam</option>
<option value="BG">Bulgaria</option>
<option value="BF">Burkina Faso</option>
<option value="BI">Burundi</option>
<option value="KH">Cambodia</option>
<option value="CM">Cameroon</option>
<option value="CV">Cape Verde</option>
<option value="KY">Cayman Islands</option>
<option value="CF">Central African Republic</option>
<option value="TD">Chad</option>
<option value="CL">Chile</option>
<option value="CN">China</option>
<option value="CX">Christmas Island</option>
<option value="CC">Cocos (Keeling) Islands</option>
<option value="CO">Colombia</option>
<option value="KM">Comoros</option>
<option value="CG">Congo</option>
<option value="CD">Congo, The Democratic Republic of</option>
<option value="CK">Cook Islands</option>
<option value="CR">Costa Rica</option>
<option value="CI">Côte d'Ivoire</option>
<option value="HR">Croatia</option>
<option value="CU">Cuba</option>
<option value="CY">Cyprus</option>
<option value="CZ">Czech Republic</option>
<option value="DK">Denmark</option>
<option value="DJ">Djibouti</option>
<option value="DM">Dominica</option>
<option value="DO">Dominican Republic</option>
<option value="EC">Ecuador</option>
<option value="EG">Egypt</option>
<option value="SV">El Salvador</option>
<option value="GQ">Equatorial Guinea</option>
<option value="ER">Eritrea</option>
<option value="EE">Estonia</option>
<option value="ET">Ethiopia</option>
<option value="FK">Falkland Islands</option>
<option value="FO">Faroe Islands</option>
<option value="FJ">Fiji</option>
<option value="FI">Finland</option>
<option value="GF">French Guiana</option>
<option value="PF">French Polynesia</option>
<option value="TF">French Southern Territories</option>
<option value="GA">Gabon</option>
<option value="GM">Gambia</option>
<option value="GE">Georgia</option>
<option value="GH">Ghana</option>
<option value="GI">Gibraltar</option>
<option value="GR">Greece</option>
<option value="GL">Greenland</option>
<option value="GD">Grenada</option>
<option value="GP">Guadeloupe</option>
<option value="GU">Guam</option>
<option value="GT">Guatemala</option>
<option value="GN">Guinea</option>
<option value="GW">Guinea-Bissau</option>
<option value="GY">Guyana</option>
<option value="HT">Haiti</option>
<option value="HM">Heard Island and McDonald Islands</option>
<option value="HN">Honduras</option>
<option value="HK">Hong Kong SAR, China</option>
<option value="HU">Hungary</option>
<option value="IS">Iceland</option>
<option value="IN">India</option>
<option value="ID">Indonesia</option>
<option value="IR">Iran</option>
<option value="IQ">Iraq</option>
<option value="IE">Ireland</option>
<option value="IL">Israel</option>
<option value="IT">Italy</option>
<option value="JM">Jamaica</option>
<option value="JP">Japan</option>
<option value="JO">Jordan</option>
<option value="KZ">Kazakhstan</option>
<option value="KE">Kenya</option>
<option value="KI">Kiribati</option>
<option value="KP">Korea (North)</option>
<option value="KR">Korea (South)</option>
<option value="KW">Kuwait</option>
<option value="KG">Kyrgyzstan</option>
<option value="LA">Laos</option>
<option value="LV">Latvia</option>
<option value="LB">Lebanon</option>
<option value="LS">Lesotho</option>
<option value="LR">Liberia</option>
<option value="LY">Libya</option>
<option value="LI">Liechtenstein</option>
<option value="LT">Lithuania</option>
<option value="LU">Luxembourg</option>
<option value="MO">Macau SAR, China</option>
<option value="MK">Macedonia</option>
<option value="MG">Madagascar</option>
<option value="MW">Malawi</option>
<option value="MY">Malaysia</option>
<option value="MV">Maldives</option>
<option value="ML">Mali</option>
<option value="MT">Malta</option>
<option value="MH">Marshall Islands</option>
<option value="MQ">Martinique</option>
<option value="MR">Mauritania</option>
<option value="MU">Mauritius</option>
<option value="YT">Mayotte</option>
<option value="MX">Mexico</option>
<option value="FM">Micronesia</option>
<option value="MD">Moldova</option>
<option value="MC">Monaco</option>
<option value="MN">Mongolia</option>
<option value="MS">Montserrat</option>
<option value="MA">Morocco</option>
<option value="MZ">Mozambique</option>
<option value="MM">Myanmar</option>
<option value="MP">Northern Mariana Islands</option>
<option value="NA">Namibia</option>
<option value="NR">Nauru</option>
<option value="NP">Nepal</option>
<option value="AN">Netherlands Antilles</option>
<option value="NC">New Caledonia</option>
<option value="NZ">New Zealand</option>
<option value="NI">Nicaragua</option>
<option value="NE">Niger</option>
<option value="NG">Nigeria</option>
<option value="NU">Niue</option>
<option value="NF">Norfolk Island</option>
<option value="NO">Norway</option>
<option value="OM">Oman</option>
<option value="PK">Pakistan</option>
<option value="PW">Palau</option>
<option value="PS">Palestinian Territory, Occupied</option>
<option value="PA">Panama</option>
<option value="PG">Papua New Guinea</option>
<option value="PY">Paraguay</option>
<option value="PE">Peru</option>
<option value="PH">Philippines</option>
<option value="PN">Pitcairn</option>
<option value="PL">Poland</option>
<option value="PT">Portugal</option>
<option value="PR">Puerto Rico</option>
<option value="QA">Qatar</option>
<option value="RE">Réunion</option>
<option value="RO">Romania</option>
<option value="RW">Rwanda</option>
<option value="KN">Saint Kitts and Nevis</option>
<option value="LC">Saint Lucia</option>
<option value="WS">Samoa</option>
<option value="SM">San Marino</option>
<option value="ST">São Tomé and Príncipe</option>
<option value="SA">Saudi Arabia</option>
<option value="SN">Senegal</option>
<option value="CS">Serbia and Montenegro</option>
<option value="SC">Seychelles</option>
<option value="SL">Sierra Leone</option>
<option value="SK">Slovak Republic</option>
<option value="SI">Slovenia</option>
<option value="SB">Solomon Islands</option>
<option value="SO">Somalia</option>
<option value="ES">Spain</option>
<option value="LK">Sri Lanka</option>
<option value="SH">St. Helena</option>
<option value="PM">St. Pierre and Miquelon</option>
<option value="VC">St. Vincent and Grenadines</option>
<option value="SD">Sudan</option>
<option value="SR">Suriname</option>
<option value="SJ">Svalbard and Jan Mayen</option>
<option value="SZ">Swaziland</option>
<option value="CH">Switzerland</option>
<option value="SY">Syria</option>
<option value="TW">Taiwan</option>
<option value="TJ">Tajikistan</option>
<option value="TZ">Tanzania</option>
<option value="TH">Thailand</option>
<option value="TL">Timor-Leste</option>
<option value="TG">Togo</option>
<option value="TK">Tokelau</option>
<option value="TO">Tonga</option>
<option value="TT">Trinidad and Tobago</option>
<option value="TN">Tunisia</option>
<option value="TR">Turkey</option>
<option value="TM">Turkmenistan</option>
<option value="TC">Turks and Caicos Islands</option>
<option value="TV">Tuvalu</option>
<option value="UG">Uganda</option>
<option value="UA">Ukraine</option>
<option value="AE">United Arab Emirates</option>
<option value="UM">United States Minor Outlying Islands</option>
<option value="UY">Uruguay</option>
<option value="UZ">Uzbekistan</option>
<option value="VU">Vanuatu</option>
<option value="VA">Vatican City</option>
<option value="VE">Venezuela</option>
<option value="VN">Vietnam</option>
<option value="VG">Virgin Islands (British)</option>
<option value="VI">Virgin Islands (U.S.)</option>
<option value="WF">Wallis and Futuna</option>
<option value="EH">Western Sahara</option>
<option value="YE">Yemen</option>
<option value="ZM">Zambia</option>
<option value="ZW">Zimbabwe</option>
</select>
</div>
<div id="new_form_locationlist_desc" class="form_row_description"></div>
</div>
</div>
</div>
<div class="textLongform section">
<div class="pwc-forms__field pwc-forms__field--text form-group" id="custom01_detailsaboutyourinquiry_rightcol">
<label for="custom01_detailsaboutyourinquiry_rightcol1"> Tell us about your inquiry<span class="required">*</span> </label>
<p class="help-block" id="custom01_detailsaboutyourinquiry_rightcolHelp"></p>
<input type="text" class="form-control" aria-describedby="custom01_detailsaboutyourinquiry_rightcol1_desc" id="custom01_detailsaboutyourinquiry_rightcol1"
onblur="onlineformValidation(this,'true','Please enter a valid value','text');" aria-required="true" required="" name="custom01_detailsaboutyourinquiry" value="" size="35" onkeydown="">
</div>
<div id="custom01_detailsaboutyourinquiry_rightcol1_desc" class="form_row_description"></div>
</div>
</div>
</div>
</div>
</div>
<div class="marketing-consent-dyn">
<div class="html parbase section">
<div data-custom-code="Stylesheet to support marketing consent on US form layouts">
<div>
<style>
.marketing-consent-dyn {
display: inline-block;
}
.pwc-forms .marketing-consent-dyn .control .label-text {
color: inherit;
}
.success-story .pwc-forms .marketing-consent-dyn .field-label {
color: #FFF;
}
.pwc-forms .marketing-consent-dyn .form-group {
margin-bottom: 0px
}
.marketing-consent-dyn .form-group.pwc-forms__field--single-check.has-success {
border: none;
background: none;
padding: 0px;
}
/* Small forms fixes*/
form.smallform .pwc-forms .marketing-consent-dyn .field-label {
font-size: 1rem
}
form.smallform .pwc-forms .marketing-consent-dyn .control .label-text {
line-height: 1.5rem !important;
}
</style>
</div>
</div>
</div>
<div class="radioLongform section">
<div class="pwc-forms__field pwc-forms__field--radio form-group" role="radiogroup" aria-required="true" aria-describedby="marketingconsent_rightcol_desc" id="marketingconsent_rightcol">
<span class="field-label"> I agree PwC can email me about its insights, newsletters, events, services, products, and offerings.<span class="required">*</span> </span>
<p class="help-block" id="marketingconsent_rightcolHelp">
</p>
<div class="space-above-x1">
<label class="control control--checkbox" for="new_form_marketingconsent-0">
<span class="label-text">Yes</span>
<input type="radio" required="required" onblur="validradio('marketingconsent','true','Please select a valid value','dropdown','marketingconsent_rightcol');" id="new_form_marketingconsent-0" name="marketingconsent" value="yes">
<div class="control__indicator"></div>
</label>
<label class="control control--checkbox" for="new_form_marketingconsent-1">
<span class="label-text">No</span>
<input type="radio" required="required" onblur="validradio('marketingconsent','true','Please select a valid value','dropdown','marketingconsent_rightcol');" id="new_form_marketingconsent-1" name="marketingconsent" value="no">
<div class="control__indicator"></div>
</label>
</div>
</div>
<div id="marketingconsent_rightcol_desc" class="form_row_description"></div>
</div>
</div>
<div class="disclaimerText disclaimerTextLongform parbase">
<div class="pwc-forms__field form-group">
<div class="context-block">
<p> By submitting your email address, you acknowledge that you have read the <a href="https://www.pwc.com/us/en/site/privacy.html">Privacy Statement</a> and that you consent to our processing data in accordance with the Privacy Statement
(including international transfers). If you change your mind at any time about wishing to receive the information from us, you can send us an email message using the
<a href="/us/en/global/forms/contactUs.en_us.html?parentPagePath=/content/pwc/us/en&style=red">Contact Us</a> page. </p>
</div>
</div>
</div>
<input type="hidden" name=":formParPath" value="/content/pwc/us/en/industries/financial-services/library/next-in-insurance-top-issues/jcr:content/bottom-kick-isection/online-form-par/twocol/pwcformlongform/formPar">
<input type="hidden" name="locale" value="en_US">
<input type="hidden" name="formType" value="online">
<input type="hidden" name="pwcFormReferenceId" value="PWC287202731">
<input type="hidden" name="pwcFormFieldOrder" value="firstName,lastName,company,jobTitle,jobfunction,email,locationlist,custom01_detailsaboutyourinquiry">
<script>
$(document).ready(function() {
var randomNumber = "PWC" + Math.round((Math.random() * 100000000000) + (Math.random() * 100000000000));
if ($('[name=pwcFormReferenceId]').val() === '') {
$('[name=pwcFormReferenceId]').val(randomNumber);
}
var form_id = $('input[name=":formid"]').attr('value');
var onlineForm = $('#' + form_id);
var fields = $(":input:not(input[type=button],input[type=submit],input[type=reset],button):visible", onlineForm);
var fieldNames = [];
var today = new Date();
fields.each(function() {
fieldNames.push($(this).attr('name'));
});
$('[name=pwcFormFieldOrder]').val(fieldNames.join());
});
</script>
</div>
<div class="end section">
<script>
var resp = 'OnlineForm9464';
function checkcaptcha() {
var v = document.getElementById("gooleCaptcha");
var vv = document.getElementById("g-recaptcha-response");
if (v != null && vv != null && vv.value.trim().length == 0) {
if (document.getElementById('gooleCaptcha') != null) document.getElementById('gooleCaptcha').className = 'pwc-forms__field pwc-forms__field--text form-group has-error';
if (document.getElementById('captcha_rightcolHelp') != null) document.getElementById('captcha_rightcolHelp').style.display = 'block';
if (document.getElementById('googlecaptchakey') != null) document.getElementById('googlecaptchakey').className = 'form-control form-control--textarea-wrapper g-recaptcha';
}
if (v != null && vv != null && vv.value.trim().length > 0) {
if (document.getElementById('gooleCaptcha') != null) document.getElementById('gooleCaptcha').className = 'pwc-forms__field pwc-forms__field--text form-group has-success';
if (document.getElementById('captcha_rightcolHelp') != null) document.getElementById('captcha_rightcolHelp').style.display = 'none';
if (document.getElementById('googlecaptchakey') != null) document.getElementById('googlecaptchakey').className = 'form-control form-control--textarea-wrapper g-recaptcha';
}
}
function isValidAemCaptcha() {
var isValid = true;
if ($("#cq_captchakey").length > 0) {
var data = {
captchatry: $(".form_captcha_input input").val().trim(),
captchakey: $("#cq_captchakey").val().trim()
};
$.ajax({
type: "GET",
url: "/bin/validateAemCaptcha",
data: data,
async: false,
dataType: "text",
success: function(result, textStatus) {
if (result == 'invalid') {
isValid = false;
}
},
error: function(xhr, status, error) {
console.log("error : " + xhr.responseText);
}
});
}
return isValid;
}
function dosubmit() {
var uploadValidateCheck = true;
var errorElemId;
$("#onlineformstart input[type=file]").each(function() {
var uploadElem = $(this);
if (uploadElem[0].files[0] && uploadElem[0].files[0].size > 10240000) {
errorElemId = $(this).attr('id');
uploadValidateCheck = false;
return false;
}
});
if (uploadValidateCheck == false) {
$("#" + errorElemId).focus();
return false
}
//validate captcha first, and if incorrect captcha, don't submit the form
if (!isValidAemCaptcha()) {
var captchaError = "Invalid Captcha";
$(".captcha.section").find(".form_row.form-group label").after('<p class="help-block" id="visitor-captcha_rightcolHelp" style="display: block;"><strong> Error: ' + captchaError + '</strong> </p>');
$(".captcha.section").find(".form_row.form-group").addClass("has-error");
return false;
}
var form_id = $('input[name=":formid"]').attr('value');
var onlineForm = $('#' + form_id);
var fields = $(":input:not(input[type=button],input[type=submit],input[type=reset],button):visible", onlineForm);
var fieldNames = [];
var today = new Date();
fields.each(function() {
fieldNames.push($(this).attr('name'));
});
$('[name=pwcFormFieldOrder]').val(fieldNames.join());
var validcaptcha = true;
var v = document.getElementById("gooleCaptcha");
var vv = document.getElementById("g-recaptcha-response");
var onlineFormType = $("#bottom-kick-thanks");
if (v == null) {
if (onlineFormType.length > 0) {
bottomKickFormSubmit(onlineForm);
} else {
document.forms[resp].submit();
}
}
if (v != null && vv != null && vv.value.trim().length == 0) {
if (document.getElementById('gooleCaptcha') != null && document.getElementById('captcha_rightcolHelp') != null) document.getElementById('gooleCaptcha').className = 'pwc-forms__field pwc-forms__field--text form-group has-error';
if (document.getElementById('captcha_rightcolHelp') != null) {
document.getElementById('captcha_rightcolHelp').style.display = 'block';
if (document.getElementById('googlecaptchakey') != null) document.getElementById('googlecaptchakey').className = 'form-control form-control--textarea-wrapper g-recaptcha';
} else {
document.getElementById('gooleCaptcha').className = 'form_row';
alert('Tick this box to verify you are not a robot');
}
return false;
}
if (v != null && vv != null && vv.value.trim().length > 0) {
if (document.getElementById('gooleCaptcha') != null) document.getElementById('gooleCaptcha').className = 'pwc-forms__field pwc-forms__field--text form-group has-success';
if (document.getElementById('captcha_rightcolHelp') != null) document.getElementById('captcha_rightcolHelp').style.display = 'none';
if (document.getElementById('googlecaptchakey') != null) document.getElementById('googlecaptchakey').className = 'form-control form-control--textarea-wrapper g-recaptcha';
if (onlineFormType.length > 0) {
bottomKickFormSubmit(onlineForm);
} else {
document.forms[resp].submit();
}
}
}
function resetcaptcha() {
var v1 = document.getElementById("gooleCaptcha");
var vv1 = document.getElementById("g-recaptcha-response");
if (v1 != null && vv1 != null) grecaptcha.reset();
location.reload();
}
function bottomKickFormSubmit(form) {
var selectorData = $(form.selector)[0];
var formData = new FormData(selectorData);
formData.append("pagePath", '/content/pwc/us/en/industries/financial-services/library/next-in-insurance-top-issues');
$.ajax({
type: "POST",
url: form.attr('action'),
//dataType: 'json',
data: formData,
contentType: false,
processData: false,
// mimeType: 'application/json; charset=utf-8',
complete: function(data) {
bottomKickSubmissionSucceess(data);
}
});
}
</script>
<div class="pwc-forms__footer">
<input type="hidden" name="longformform" id="longformform" value="longformform">
<input class="pwc-forms__btn btn btn--primary" type="button" name="Submit" value="Submit"
onclick="createObject('form.events','complete');if (cq5forms_preCheck_OnlineForm9464('Submit') ) { dosubmit();} else {var c =document.activeElement;document.activeElement.blur() ;c.focus(); return false;}">
<div class="form_row_description"></div>
</div>
</div>
</div>
</form>Text Content
Skip to contentSkip to footer
Featured insights Capabilities Industries Products About us Careers
More
Manage my subscriptions Sign Out
Sign in to manage subscriptions Register
United States
Search
Global
No Match Found
Afrique
FrancophoneAlbaniaAmericaAndorraAngolaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBarbadosBelgiumBermudaBoliviaBosnia
and HerzegovinaBotswanaBrasilBritish Virgin
IslandsBruneiBulgariaCambodiaCameroonCanadaCape VerdeCaribbeanCayman
IslandsCentral and Eastern EuropeChadChannel IslandsChileChinaColombiaCongo
(Brazzaville)Congo (Dem. Rep.)Costa RicaCroatiaCyprusCzech RepublicCôte
d'IvoireDenmarkDominican RepublicEcuadorEgyptEl SalvadorEquatorial
GuineaEstoniaFinlandFranceGabonGazaGeorgiaGermanyGhanaGibraltarGreeceGuatemalaGuineaHondurasHong
Kong SAR, ChinaHungaryIcelandIndiaIndonesiaInteraméricasIraqIreland (Republic
of)Isle of
ManIsraelItalyJamaicaJapanJordanKazakhstanKenyaKosovoKuwaitLaosLatviaLebanonLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalaysiaMaldivesMaltaMauritiusMexicoMiddle
EastMiddle East
RegionMoldovaMongoliaMontenegroMozambiqueMéxicoNamibiaNetherlandsNetherlands
AntillesNew ZealandNicaraguaNigeriaNorwayOmanPakistanPanamaPapua New
GuineaParaguayPeruPhilippinesPolandPortugalQatarRomaniaRwandaSaudi
ArabiaSenegalSerbiaSingaporeSlovakiaSloveniaSouth AfricaSouth KoreaSpainSri
LankaSwedenSwitzerlandTaiwanTanzaniaThailandTrinidad and
TobagoTurkeyTürkiyeU.S.UKUSUSAUgandaUkraineUnited Arab EmiratesUnited
KingdomUnited StatesUruguayUzbekistanVenezuela VietnamWest
BankZambiaZimbabweeSwatini/SwazilandУкраїнаישראל臺灣
Search
Show full breadcrumb
HomeIndustriesFinancial servicesPublicationsNext in insurance: Top insurance
industry issues in 2022
Menu
Featured insights
Featured insights
2023 Global Digital Trust Insights Survey Board governance issues Case studies
CFO Insights CIO insights CISO Insights COO insights ESG PwC Executive Pulse
Take on Tomorrow Podcasts Tech Effect Webcasts All Research and insights
Menu
Featured insights
2023 Global Digital Trust Insights Survey
Menu
Featured insights
Board governance issues
Menu
Featured insights
Case studies
Menu
Featured insights
CFO Insights
Menu
Featured insights
CIO insights
Menu
Featured insights
CISO Insights
Menu
Featured insights
COO insights
Menu
Featured insights
ESG
Menu
Featured insights
PwC Executive Pulse
Menu
Featured insights
Take on Tomorrow
Menu
Featured insights
Podcasts
Menu
Featured insights
Tech Effect
Menu
Featured insights
Webcasts
Menu
Featured insights
All Research and insights
Featured
The New Equation
Forward Now: Real-time business insights
Menu
Capabilities
Capabilities
Audit and assurance Alliances and ecosystems Board governance issues Cloud and
digital Consulting Cybersecurity, Risk and Regulatory Deals Digital assets and
crypto Digital assurance and transparency ESG Financial statement audit Managed
Services PwC Private Tax services Transformation Viewpoint All capabilities
Menu
Capabilities
Audit and assurance
Menu
Capabilities
Alliances and ecosystems
Adobe Amazon Web Services Google Guidewire Microsoft Oracle Salesforce SAP
Workday Workiva All alliances
Menu
Capabilities
Board governance issues
Audit committees Board performance and practices ESG oversight Shareholder
insights Strategy and risk
Menu
Capabilities
Cloud and digital
Alliances and Ecosystems Application Managed Services Cloud Transformation Data
and Analytics Industry Cloud
Menu
Capabilities
Consulting
Menu
Capabilities
Cybersecurity, Risk and Regulatory
Implementation and operations Data risk and privacy Investigations and forensics
Strategy, risk and compliance Enterprise risk and controls solutions Enterprise
tech solutions Financial crimes Risk and regulatory - Financial services Risk
and regulatory - Health industries
Menu
Capabilities
Deals
Acquisitions Capital markets Divestitures Turnaround and restructuring
Accounting advisory Alliances Corporate finance Deal analytics Deals strategy
Digital deals experience Due diligence M&A integration M&A tax Valuation and
business modeling Value creation
Menu
Capabilities
Digital assets and crypto
Menu
Capabilities
Digital assurance and transparency
Advanced technologies ERP and other financial systems SOC reporting services
Menu
Capabilities
ESG
ESG reporting ESG climate strategy ESG technology and digital ESG deals ESG
oversight ESG tax
Menu
Capabilities
Financial statement audit
Menu
Capabilities
Managed Services
Application Managed Services Application Security and Controls Monitoring
Managed Services Controls Testing and Monitoring Managed Services Cyber Managed
Services Financial Crimes Compliance Managed Services Legal Managed Services PMO
Managed Services Virtual Business Office services for healthcare
Menu
Capabilities
PwC Private
Emerging companies Family High net worth individuals Law firms Private equity
and portfolio companies US inbounds
Menu
Capabilities
Tax services
Menu
Capabilities
Transformation
Customer transformation Enterprise strategy and value Operations transformation
Workforce transformation Finance transformation
Menu
Capabilities
Viewpoint
Menu
Capabilities
All capabilities
Menu
Industries
Industries
Consumer markets Energy, utilities and resources Financial services Health
industries Industrial products Technology, media and telecommunications All
industries
Menu
Industries
Consumer markets
Hospitality and leisure Retail and consumer products Transportation and
logistics
Menu
Industries
Energy, utilities and resources
Energy Mining Power and utilities
Menu
Industries
Financial services
Asset and wealth management Banking and capital markets Insurance Private Equity
Menu
Industries
Health industries
Health Research Institute Health services Medical technology Pharmaceuticals and
life sciences
Menu
Industries
Industrial products
Aerospace and defense Automotive Capital projects and infrastructure Chemicals
Engineering and construction Forest, paper, and packaging Industrial
manufacturing Metals
Menu
Industries
Technology, media and telecommunications
Media Sports Technology Telecommunications
Menu
Industries
All industries
Menu
Products
Products
Risk Management Customer Engagement Operational Improvement Finance Intelligence
Workforce Experience All products
Menu
Products
Risk Management
Enterprise Control Interactions Hub Model Edge Ready Assess Risk Detect Third
Party Tracker Transparency Hub
Menu
Products
Customer Engagement
Customer Link DoubleJump Future Cast Insights Platform Media Intelligence
Performance Analyzer
Menu
Products
Operational Improvement
Check-in Connected Solutions Indoor Geolocation Platform Instilling Quality
Resolution Queue SMART Terrain Insights
Menu
Products
Finance Intelligence
Bookkeeping Connect Investor Survey Entity Ops ESG Pulse Partner Hub Policy on
Demand Viewpoint Origin Compliance
Menu
Products
Workforce Experience
Change Navigator Financial Wellness Listen ProEdge Saratoga Workforce Architect
Workforce Orchestrator
Menu
Products
All products
Menu
About us
About us
Alumni Analyst relations Investing in our people Newsroom Offices Our leadership
Purpose and values The New Equation
Menu
About us
Alumni
Join the PwC Alumni Network Meet our alumni
Menu
About us
Analyst relations
Menu
About us
Investing in our people
Menu
About us
Newsroom
Menu
About us
Offices
Menu
About us
Our leadership
Menu
About us
Purpose and values
Be Well, Work Well Diversity, equity and inclusion Environmental sustainability
Social responsibility US Public Policy
Menu
About us
The New Equation
Featured
The New Equation
Tech Effect
Menu
Careers
Careers
Why PwC Entry Level Careers Experienced Careers University Relations
Menu
Careers
Why PwC
Our Culture Your Digital Journey Benefits & Compensation The PwC Professional
Menu
Careers
Entry Level Careers
Search opportunities Recruiting process Student Development Programs Advance
Internship HBCUs Military and Veterans Student programs quiz
Menu
Careers
Experienced Careers
Search opportunities Contract opportunities Alumni Careers Military and Veterans
Menu
Careers
University Relations
University Relations Faculty Newsletter
Featured
Shared success benefits
Loading Results
No Match Found
View All Results
* Index
* Overview
* Commitment is an act, not just a word
* Real-life examples: Ways to play
* What makes a winner?
* Technology platforms that drive strategy
* The path forward
* The ‘Next in insurance’ content series: what’s ahead
* Related content
* Contact us
* Get in touch
NEXT IN INSURANCE: TOP INSURANCE INDUSTRY ISSUES IN 2022
Copy link Link copied to clipboard
THE INSURANCE INDUSTRY IS NO LONGER PREDICTABLE
The business of insurance, which once was stable and predictable, isn’t that way
anymore. Growth without sacrificing profitability is challenging, climate change
is irrevocably impacting certain risk profiles, distribution needs have become
truly omnichannel and customers expect products tailored just for them. All the
while, technology has continued its relentless advance and an emerging player
ecosystem is threatening to shake up customer acquisition. As a result, industry
executives now have to make an array of deliberate and aggressive strategic
choices to succeed. Incremental change or hoping to avoid change altogether are
no longer viable options.
Compounding the difficulty of addressing these challenges is how the COVID-19
pandemic accelerated them. Customer and employee expectations changed more in 18
months than they did in the previous two decades. This has put immense pressure
on the industry and carriers have had to adjust practically—in some cases,
literally—overnight. Even though the pandemic has ebbed and flowed, the pace of
change has remained relentless.
COMMITMENT IS AN ACT, NOT JUST A WORD
Despite disruption and the new entrants trying to take advantage of it, the good
news for many carriers is that they still have a competitive advantage that
others can’t easily replicate. There’s room in most market segments for multiple
players, but because not all competitive levers are fully or equally available
to everyone, insurers typically focus on one of the following five areas: 1 -
digitization, data and integration; 2 - brand and distribution; 3 - superior,
innovative products; 4- strategic partnerships; 5 - effective structuring.
Unfortunately, while most insurers do try to focus on their strengths, they also
typically underinvest in these areas and fail to act with urgency, resulting in
a race to the middle. We tell clients that they need to fully fund and support
their way to play and hold themselves accountable for the results. In other
words, commitment without action won’t get you very far.
While carriers may have been able to get away with a fuzzier approach in the
past, that is not the case today. Private equity, asset managers and other new
entrants are moving quickly, with great focus and discipline, to capitalize on
industry disruption. Companies that continue to work from three- to five-year
timelines that are vague and lack strategic focus are likely to lose market
share and perhaps even wind up as someone else’s acquisition.
> Companies that continue to work from three- to five-year timelines that are
> vague and lack strategic focus are likely to lose market share and perhaps
> even wind up as someone else’s acquisition.
REAL-LIFE EXAMPLES: WAYS TO PLAY
Leading carriers aren’t relying on past success. They’re defining new ways to
remain relevant and grow.
DATA & INTEGRATION: DIGITAL SIMPLIFICATION OPERATOR
Leverages advanced tech and data capabilities to create a seamless,
digital-first experience from quote and sale all the way to claims. Features
simplicity and competitive prices.
DISTRIBUTION: ECOSYSTEM ORCHESTRATOR
Creates an integrated ecosystem (typically via partnerships) that offers
customers “more than just insurance,” focusing on distribution and product
offerings to win at the point of sale.
PRODUCTS: UNMET NEEDS CUSTOMIZER
Develops innovative differentiated, and customized products to address unserved
/ underserved segments or new, emerging risks via advanced analytics and
pay-as-you go pricing.
PARTNERSHIPS: PLATFORM SERVICES INNOVATOR
Extends core capabilities by offering products and services to other carriers,
distributors or other adjacent businesses. Creates scale by funding
differentiating competencies and experiences.
STRUCTURING: ECONOMIC VALUE CREATOR
Employs a lean operations focus to compete competitively on price and enable
investments in key strategic areas.
WHAT MAKES A WINNER?
Based on our experience working with all segments of the industry, we’ve
observed that most successful insurers in today’s environment have a few key
traits. In particular, they:
SAY “NO” TO WHAT DOESN’T FIT
Define a strategic direction and say “no” to what doesn’t fit. Simply setting
financial goals isn’t enough. Committing to a way to play, then continuing to do
everything you did before while funding whatever else comes along, is not a
strategic direction. Leaders know how to prioritize.
FULLY FUND THEIR STRATEGY
They don’t shortchange big bets or dilute key investments with allocations to
less vital areas. Of note, they’re typically able to make these investments
because they’ve implemented structural, financial and tax approaches that
minimize their cost ratios.
GET CREATIVE WITH PRODUCTS
They’re able to identify new product categories (as opposed to just adding new
features) and have the brand strength to deliver them. For example, early movers
are designing products that take into account two increasingly important issues:
Stakeholders’ environmental, social and governance (ESG) concerns and the still
overlooked employer as distributor market for a wide variety of financial and
service needs, particularly retirement and college savings and paying for
childcare or elder care.
GET INVOLVED IN PARTNERSHIPS AND MAKE DEALS
Get involved in partnerships and make deals to meet strategic goals. Inorganic
strategies have a long history in the industry but have picked up steam recently
as carriers focus on core competencies and enhancing technology. In fact,
partnerships and deals have become a necessity for most carriers to enable their
chosen ways to play. They take part in ecosystems and invest in InsurTech.
Although most of these kinds of investments aren’t game-changers on their own,
when they get the acquiring company closer to a strategic goal, they’re worth
it.
That said, the best ecosystems and InsurTech innovations in the world aren’t
going to help you if they don’t align with your strategy or if you’re not
executing your strategy properly. As carriers find new partners, technologies
and business models that align to their core principles or strategic growth
plan, they can test their value and determine whether or not to adopt the
innovation or maintain the partnership.
> 60% of consumers don’t feel they’re financially confident or covered across
> their long-term security and emergency needs.
>
> Source: PwC/LIMRA 2020 research
TECHNOLOGY PLATFORMS THAT DRIVE STRATEGY
Even a clear and consistent strategy is going to founder if your technology
can’t enable it. We haven’t spoken with a single business leader who doesn’t
recognize that investments in new technologies are the best way to facilitate
market access, risk selection and management, quality financial information and
customer service capabilities. However, we’ve seen many carriers fail to stick
to a coherent strategy beyond “digitization.” There’s often a lack of clarity
and correspondingly nebulous goals about how these substantial investments
relate to the business. The above discussion of funding a competitive advantage
also applies here. Carriers should fully invest in ways that build on their
strengths and hold the organization accountable for the results. At the risk of
repeating ourselves, we’ve seen time and again that many carriers simply don’t
do this. Customers (and employees) increasingly expect insurers to be as easy to
work with as an online retailer—and new entrants are giving them exactly what
they want. If you can’t, you’re going to lose business and employees.
A truly strategic technology platform features:
* A core processing system
* Digital data and integration capabilities
* Customer and user-facing systems
* Reporting and compliance platforms
* Cloud
A core processing system
A CORE PROCESSING SYSTEM
A core processing system that efficiently issues policies and contracts, enables
payments and keeps track of finances. You don’t need bells and whistles for
their own sake, but you do need something that does the essential job of helping
you achieve scale faster.
Digital data and integration capabilities
DIGITAL DATA AND INTEGRATION CAPABILITIES
Digital data and integration capabilities that enable access to and
understanding of your own data and from third parties to inform management
decisions and enable new capabilities.
Customer and user-facing systems
CUSTOMER/USER-FACING SYSTEMS
The absolutely vital customer and user-facing systems that support your call
centers, customer chat and walk-in locations. They enable carrier
representatives to immediately determine client identities and service histories
to quickly solve customers’ problems. Moreover, an effective integration layer
facilitates quick incorporation of new partners and solutions into your digital
capabilities.
Reporting and compliance platforms
REPORTING AND COMPLIANCE PLATFORMS
Reporting and compliance platforms that provide high-quality data, facilitate
accurate financial reporting and accounting and enable effective compliance.
Cloud
CLOUD
Cloud, because no insurer needs to—and, more importantly, probably
shouldn’t—support its own infrastructure anymore. Those that do risk it being an
impediment to operational flexibility. Practically everything in insurance
eventually becomes a margin game, with the advantage going to the carriers that
can scale effectively, drive out cost and achieve broad price competitiveness.
Carriers with adaptable cores that can be quickly configured for
new innovations—a key advantage of cloud technology—can achieve this scale
faster.
CHANGING CUSTOMER EXPECTATIONS 2018 TO 2021
Source: PwC 2018 and 2021 surveys of 6,000 insurance customers.
THE PATH FORWARD
None of this is easy, and no single company has mastered all of these ways to
win. But, we’ve never seen a truly competitive insurer that didn’t at least:
1. Set and stick to clear goals.
2. Support business goals with a technology strategy that’s built on and
integrates proprietary and third-party data.
3. Fully invest in and hold itself accountable for achieving 1 and 2.
Whatever your business focus—data and integration, brand and distribution,
products, strategic partnerships or structuring—these three are absolutely
essential.
THE ‘NEXT IN INSURANCE’ SERIES
1. The war for talent
2. ESG considerations
THE WAR FOR TALENT
THE WORKFORCE, WHICH BRINGS YOUR STRATEGY TO LIFE AND HOLDS THE KEY TO THE
FUTURE OF THE BUSINESS
Insurers feel insecure in the war for talent. They think — often rightly so —
that they lag behind other “sexier” industries in attracting and retaining the
best people. However, recent changes in what employees expect of their employers
and the nature of work itself offer insurers a great opportunity to level the
playing field. Companies that proactively and convincingly demonstrate
flexibility and offer meaningful career paths with ample room for development
are showing that insurance can be as professionally and personally rewarding an
industry as any. In other words, it’s time for insurers to play offense instead
of defense.
Read more
ESG CONSIDERATIONS
THE INCREASING BREADTH AND IMPORTANCE OF ESG CONSIDERATIONS, FROM INVESTMENT
STRATEGY AND UNDERWRITING TO PUBLIC PERCEPTION
The insurance industry has long paid close attention to environmental issues
because they directly affect how carriers evaluate and price risk and pay out
claims. But sustainability and governance are becoming equally important. For
the former, insurers are experiencing increased scrutiny of their business
models. For example, what’s the right balance between covering climate-related
risks and underwriting initiatives that could increase those very same risks?
Such sustainability concerns relate directly to governance issues. Insurance
leaders now have to meet formal, increasingly detailed ESG reporting
requirements covering everything from their investments to how they underwrite
business. And investors, customers and the workforce are paying close attention.
Read more
DOWNLOAD NEXT IN INSURANCE REPORT
RELATED CONTENT
WINNING THE WAR FOR TALENT
This webinar tackles a key issue -- maybe the key issue -- facing the insurance
industry: How can we attract, train and retain the talent that we need and
that...
THE NEW COMPETITIVE LANDSCAPE WEBCAST
Listen to our latest On-Demand Webinar featuring Andrew Robinson, CEO at Skyward
Specialty Insurance Group, and Andy Cohen, COO, Snapsheet...
INSURERS CAN WIN THE WAR FOR TALENT—IF THEY TELL THEIR STORY
PwC’s Next In Insurance describes how insurers can win the war for talent in an
insurance industry talent crisis.
INSURANCE: DEALS 2022 MIDYEAR OUTLOOK
We expect deal activity to rebound in the second half of the year driven by
strong interest in the sector from PE backed buyers.
CONTACT US
Ellen Walsh
Transformation Platform Deputy Leader, PwC US
Email
Marie Carr
Global Growth Strategy, US Financial Services Practice, PwC US
Email
Francois Ramette
Principal, Insurance Consulting, Strategy&, PwC US
Email
Follow us
Get in touch
Hide
THANK YOU FOR YOUR INTEREST IN PWC
We have received your information. Should you need to refer back to this
submission in the future, please use reference number "refID".
Required fields are marked with an asterisk(*)
Please correct the errors and send your information again.
First Name*
Last Name*
Company Name*
Job Title*
Job Function*
- Please selectAccountingAdvisorBeneficiaryBoard MemberCorporate Social
ResponsibilityExecutiveFamily OfficerFinanceFormer EmployeeHuman
ResourcesInformation TechnologyInternal AuditInvestmentsLegalMarketing &
SalesOperationsOtherOwnerRisk & ComplianceStrategySupply ChainTaxTrustee
Email address*
Location*
- Please selectUnited StatesUnited KingdomCanadaNetherlandsAustraliaSouth
AfricaFranceGermanySingaporeSwedenBrazil=================AfghanistanÅland
IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and
BarbudaArgentinaArmeniaArubaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia
and HerzegovinaBotswanaBouvet IslandBritish Indian Ocean TerritoryBrunei
DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCape VerdeCayman
IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling)
IslandsColombiaComorosCongoCongo, The Democratic Republic ofCook IslandsCosta
RicaCôte d'IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican
RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland
IslandsFaroe IslandsFijiFinlandFrench GuianaFrench PolynesiaFrench Southern
TerritoriesGabonGambiaGeorgiaGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHeard
Island and McDonald IslandsHondurasHong Kong SAR,
ChinaHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKorea
(North)Korea
(South)KuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacau
SAR, ChinaMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall
IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontserratMoroccoMozambiqueMyanmarNorthern
Mariana IslandsNamibiaNauruNepalNetherlands AntillesNew CaledoniaNew
ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalauPalestinian
Territory, OccupiedPanamaPapua New
GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto
RicoQatarRéunionRomaniaRwandaSaint Kitts and NevisSaint LuciaSamoaSan MarinoSão
Tomé and PríncipeSaudi ArabiaSenegalSerbia and MontenegroSeychellesSierra
LeoneSlovak RepublicSloveniaSolomon IslandsSomaliaSpainSri LankaSt. HelenaSt.
Pierre and MiquelonSt. Vincent and GrenadinesSudanSurinameSvalbard and Jan
MayenSwazilandSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad
and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos
IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited States Minor Outlying
IslandsUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands
(British)Virgin Islands (U.S.)Wallis and FutunaWestern SaharaYemenZambiaZimbabwe
Tell us about your inquiry*
I agree PwC can email me about its insights, newsletters, events, services,
products, and offerings.*
Yes
No
By submitting your email address, you acknowledge that you have read the Privacy
Statement and that you consent to our processing data in accordance with the
Privacy Statement (including international transfers). If you change your mind
at any time about wishing to receive the information from us, you can send us an
email message using the Contact Us page.
Trust solutions Consulting Tax services Newsroom Alumni US offices Contact us
© 2017 - Fri Nov 11 14:27:18 UTC 2022 PwC. All rights reserved. PwC refers to
the US member firm or one of its subsidiaries or affiliates, and may sometimes
refer to the PwC network. Each member firm is a separate legal entity. Please
see www.pwc.com/structure for further details.
* Privacy
* Privacy Shield
* Cookies info
* Legal
* Terms and conditions
* Site provider
* Site map
* Do Not Sell My Personal Information
We use cookies to personalize content and to provide you with an improved user
experience. By continuing to browse this site you consent to the use of cookies.
Please visit our cookie policy for further details.
I understand