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Submission: On September 06 via manual from AU
Submission: On September 06 via manual from AU
Form analysis
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<option value="English (South Africa)" data-link="/za"> English (South Africa) </option>
<option value="Deutsch" data-link="/de/resources/gartner-magic-quadrant-crm-cec-2021"> Deutsch </option>
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<option value="简体中文" data-link="/cn"> 简体中文 </option>
<option value="ภาษาไทย" data-link="/th"> ภาษาไทย </option>
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<div class="name-field">
<div class="form-field"> <i class="icon-user"></i>
<input type="text" name="first-name" class="first-name-form" data-first-name-required="First name is required">
<label class="form-placeholder">First Name</label>
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</div>
<div class="name-field">
<div class="form-field">
<input type="text" name="last-name" class="last-name-form" data-last-name-required="Last name is required">
<label class="form-placeholder">Last Name</label>
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</div>
<div class="form-field"> <i class="icon-email"></i>
<input type="email" name="email" class="email-form" data-email-required="Please enter an email address" data-email-invalid="Please enter a valid email address" data-email-business-only="Business email only">
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<input type="text" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" data-company-required="This field is required">
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<input type="text" class="dropdown-select-input country-form" placeholder="Please select your country" value="" data-required="true" data-msg="This field is required" readonly="">
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<ul class="generic-country-list">
<li class="option" data-key="AF"><span>Afghanistan</span></li>
<li class="option" data-key="AX"><span>Åland Islands</span></li>
<li class="option" data-key="AL"><span>Albania</span></li>
<li class="option" data-key="DZ"><span>Algeria</span></li>
<li class="option" data-key="AS"><span>American Samoa</span></li>
<li class="option" data-key="AD"><span>Andorra</span></li>
<li class="option" data-key="AO"><span>Angola</span></li>
<li class="option" data-key="AI"><span>Anguilla</span></li>
<li class="option" data-key="AQ"><span>Antarctica</span></li>
<li class="option" data-key="AG"><span>Antigua and Barbuda</span></li>
<li class="option" data-key="AR"><span>Argentina</span></li>
<li class="option" data-key="AM"><span>Armenia</span></li>
<li class="option" data-key="AW"><span>Aruba</span></li>
<li class="option" data-key="AU"><span>Australia</span></li>
<li class="option" data-key="AT"><span>Austria</span></li>
<li class="option" data-key="AZ"><span>Azerbaijan</span></li>
<li class="option" data-key="BS"><span>Bahamas</span></li>
<li class="option" data-key="BH"><span>Bahrain</span></li>
<li class="option" data-key="BD"><span>Bangladesh</span></li>
<li class="option" data-key="BB"><span>Barbados</span></li>
<li class="option" data-key="BY"><span>Belarus</span></li>
<li class="option" data-key="BE"><span>Belgium</span></li>
<li class="option" data-key="BZ"><span>Belize</span></li>
<li class="option" data-key="BJ"><span>Benin</span></li>
<li class="option" data-key="BM"><span>Bermuda</span></li>
<li class="option" data-key="BT"><span>Bhutan</span></li>
<li class="option" data-key="BO"><span>Bolivia (Plurinational State of)</span></li>
<li class="option" data-key="BQ"><span>Bonaire, Sint Eustatius and Saba</span></li>
<li class="option" data-key="BA"><span>Bosnia and Herzegovina</span></li>
<li class="option" data-key="BW"><span>Botswana</span></li>
<li class="option" data-key="BV"><span>Bouvet Island</span></li>
<li class="option" data-key="BR"><span>Brazil</span></li>
<li class="option" data-key="IO"><span>British Indian Ocean Territory</span></li>
<li class="option" data-key="BN"><span>Brunei Darussalam</span></li>
<li class="option" data-key="BG"><span>Bulgaria</span></li>
<li class="option" data-key="BF"><span>Burkina Faso</span></li>
<li class="option" data-key="BI"><span>Burundi</span></li>
<li class="option" data-key="CV"><span>Cabo Verde</span></li>
<li class="option" data-key="KH"><span>Cambodia</span></li>
<li class="option" data-key="CM"><span>Cameroon</span></li>
<li class="option" data-key="CA"><span>Canada</span></li>
<li class="option" data-key="KY"><span>Cayman Islands</span></li>
<li class="option" data-key="CF"><span>Central African Republic</span></li>
<li class="option" data-key="TD"><span>Chad</span></li>
<li class="option" data-key="CL"><span>Chile</span></li>
<li class="option" data-key="CN"><span>China</span></li>
<li class="option" data-key="CX"><span>Christmas Island</span></li>
<li class="option" data-key="CC"><span>Cocos (Keeling) Islands</span></li>
<li class="option" data-key="CO"><span>Colombia</span></li>
<li class="option" data-key="KM"><span>Comoros</span></li>
<li class="option" data-key="CG"><span>Congo</span></li>
<li class="option" data-key="CD"><span>Congo (Democratic Republic of the)</span></li>
<li class="option" data-key="CK"><span>Cook Islands</span></li>
<li class="option" data-key="CR"><span>Costa Rica</span></li>
<li class="option" data-key="CI"><span>Côte d'Ivoire</span></li>
<li class="option" data-key="HR"><span>Croatia</span></li>
<li class="option" data-key="CU"><span>Cuba</span></li>
<li class="option" data-key="CW"><span>Curaçao</span></li>
<li class="option" data-key="CY"><span>Cyprus</span></li>
<li class="option" data-key="CZ"><span>Czech Republic</span></li>
<li class="option" data-key="DK"><span>Denmark</span></li>
<li class="option" data-key="DJ"><span>Djibouti</span></li>
<li class="option" data-key="DM"><span>Dominica</span></li>
<li class="option" data-key="DO"><span>Dominican Republic</span></li>
<li class="option" data-key="EC"><span>Ecuador</span></li>
<li class="option" data-key="EG"><span>Egypt</span></li>
<li class="option" data-key="SV"><span>El Salvador</span></li>
<li class="option" data-key="GQ"><span>Equatorial Guinea</span></li>
<li class="option" data-key="ER"><span>Eritrea</span></li>
<li class="option" data-key="EE"><span>Estonia</span></li>
<li class="option" data-key="SZ"><span>Eswatini</span></li>
<li class="option" data-key="ET"><span>Ethiopia</span></li>
<li class="option" data-key="FK"><span>Falkland Islands (Malvinas)</span></li>
<li class="option" data-key="FO"><span>Faroe Islands</span></li>
<li class="option" data-key="FJ"><span>Fiji</span></li>
<li class="option" data-key="FI"><span>Finland</span></li>
<li class="option" data-key="FR"><span>France</span></li>
<li class="option" data-key="GF"><span>French Guiana</span></li>
<li class="option" data-key="PF"><span>French Polynesia</span></li>
<li class="option" data-key="TF"><span>French Southern Territories</span></li>
<li class="option" data-key="GA"><span>Gabon</span></li>
<li class="option" data-key="GM"><span>Gambia</span></li>
<li class="option" data-key="GE"><span>Georgia</span></li>
<li class="option" data-key="DE"><span>Germany</span></li>
<li class="option" data-key="GH"><span>Ghana</span></li>
<li class="option" data-key="GI"><span>Gibraltar</span></li>
<li class="option" data-key="GR"><span>Greece</span></li>
<li class="option" data-key="GL"><span>Greenland</span></li>
<li class="option" data-key="GD"><span>Grenada</span></li>
<li class="option" data-key="GP"><span>Guadeloupe</span></li>
<li class="option" data-key="GU"><span>Guam</span></li>
<li class="option" data-key="GT"><span>Guatemala</span></li>
<li class="option" data-key="GG"><span>Guernsey</span></li>
<li class="option" data-key="GN"><span>Guinea</span></li>
<li class="option" data-key="GW"><span>Guinea-Bissau</span></li>
<li class="option" data-key="GY"><span>Guyana</span></li>
<li class="option" data-key="HT"><span>Haiti</span></li>
<li class="option" data-key="HM"><span>Heard Island and McDonald Islands</span></li>
<li class="option" data-key="VA"><span>Holy See</span></li>
<li class="option" data-key="HN"><span>Honduras</span></li>
<li class="option" data-key="HK"><span>Hong Kong</span></li>
<li class="option" data-key="HU"><span>Hungary</span></li>
<li class="option" data-key="IS"><span>Iceland</span></li>
<li class="option" data-key="IN"><span>India</span></li>
<li class="option" data-key="ID"><span>Indonesia</span></li>
<li class="option" data-key="IR"><span>Iran (Islamic Republic of)</span></li>
<li class="option" data-key="IQ"><span>Iraq</span></li>
<li class="option" data-key="IE"><span>Ireland</span></li>
<li class="option" data-key="IM"><span>Isle of Man</span></li>
<li class="option" data-key="IL"><span>Israel</span></li>
<li class="option" data-key="IT"><span>Italy</span></li>
<li class="option" data-key="JM"><span>Jamaica</span></li>
<li class="option" data-key="JP"><span>Japan</span></li>
<li class="option" data-key="JE"><span>Jersey</span></li>
<li class="option" data-key="JO"><span>Jordan</span></li>
<li class="option" data-key="KZ"><span>Kazakhstan</span></li>
<li class="option" data-key="KE"><span>Kenya</span></li>
<li class="option" data-key="KI"><span>Kiribati</span></li>
<li class="option" data-key="KP"><span>Korea (Democratic People's Republic of)</span></li>
<li class="option" data-key="KR"><span>Korea (Republic of)</span></li>
<li class="option" data-key="KW"><span>Kuwait</span></li>
<li class="option" data-key="KG"><span>Kyrgyzstan</span></li>
<li class="option" data-key="LA"><span>Lao People's Democratic Republic</span></li>
<li class="option" data-key="LV"><span>Latvia</span></li>
<li class="option" data-key="LB"><span>Lebanon</span></li>
<li class="option" data-key="LS"><span>Lesotho</span></li>
<li class="option" data-key="LR"><span>Liberia</span></li>
<li class="option" data-key="LY"><span>Libya</span></li>
<li class="option" data-key="LI"><span>Liechtenstein</span></li>
<li class="option" data-key="LT"><span>Lithuania</span></li>
<li class="option" data-key="LU"><span>Luxembourg</span></li>
<li class="option" data-key="MO"><span>Macao</span></li>
<li class="option" data-key="MK"><span>Macedonia (the former Yugoslav Republic of)</span></li>
<li class="option" data-key="MG"><span>Madagascar</span></li>
<li class="option" data-key="MW"><span>Malawi</span></li>
<li class="option" data-key="MY"><span>Malaysia</span></li>
<li class="option" data-key="MV"><span>Maldives</span></li>
<li class="option" data-key="ML"><span>Mali</span></li>
<li class="option" data-key="MT"><span>Malta</span></li>
<li class="option" data-key="MH"><span>Marshall Islands</span></li>
<li class="option" data-key="MQ"><span>Martinique</span></li>
<li class="option" data-key="MR"><span>Mauritania</span></li>
<li class="option" data-key="MU"><span>Mauritius</span></li>
<li class="option" data-key="YT"><span>Mayotte</span></li>
<li class="option" data-key="MX"><span>Mexico</span></li>
<li class="option" data-key="FM"><span>Micronesia (Federated States of)</span></li>
<li class="option" data-key="MD"><span>Moldova (Republic of)</span></li>
<li class="option" data-key="MC"><span>Monaco</span></li>
<li class="option" data-key="MN"><span>Mongolia</span></li>
<li class="option" data-key="ME"><span>Montenegro</span></li>
<li class="option" data-key="MS"><span>Montserrat</span></li>
<li class="option" data-key="MA"><span>Morocco</span></li>
<li class="option" data-key="MZ"><span>Mozambique</span></li>
<li class="option" data-key="MM"><span>Myanmar</span></li>
<li class="option" data-key="NA"><span>Namibia</span></li>
<li class="option" data-key="NR"><span>Nauru</span></li>
<li class="option" data-key="NP"><span>Nepal</span></li>
<li class="option" data-key="NL"><span>Netherlands</span></li>
<li class="option" data-key="NC"><span>New Caledonia</span></li>
<li class="option" data-key="NZ"><span>New Zealand</span></li>
<li class="option" data-key="NI"><span>Nicaragua</span></li>
<li class="option" data-key="NE"><span>Niger</span></li>
<li class="option" data-key="NG"><span>Nigeria</span></li>
<li class="option" data-key="NU"><span>Niue</span></li>
<li class="option" data-key="NF"><span>Norfolk Island</span></li>
<li class="option" data-key="MP"><span>Northern Mariana Islands</span></li>
<li class="option" data-key="NO"><span>Norway</span></li>
<li class="option" data-key="OM"><span>Oman</span></li>
<li class="option" data-key="PK"><span>Pakistan</span></li>
<li class="option" data-key="PW"><span>Palau</span></li>
<li class="option" data-key="PS"><span>Palestine, State of</span></li>
<li class="option" data-key="PA"><span>Panama</span></li>
<li class="option" data-key="PG"><span>Papua New Guinea</span></li>
<li class="option" data-key="PY"><span>Paraguay</span></li>
<li class="option" data-key="PE"><span>Peru</span></li>
<li class="option" data-key="PH"><span>Philippines</span></li>
<li class="option" data-key="PN"><span>Pitcairn</span></li>
<li class="option" data-key="PL"><span>Poland</span></li>
<li class="option" data-key="PT"><span>Portugal</span></li>
<li class="option" data-key="PR"><span>Puerto Rico</span></li>
<li class="option" data-key="QA"><span>Qatar</span></li>
<li class="option" data-key="RE"><span>Réunion</span></li>
<li class="option" data-key="RO"><span>Romania</span></li>
<li class="option" data-key="RU"><span>Russian Federation</span></li>
<li class="option" data-key="RW"><span>Rwanda</span></li>
<li class="option" data-key="BL"><span>Saint Barthélemy</span></li>
<li class="option" data-key="SH"><span>Saint Helena, Ascension and Tristan da Cunha</span></li>
<li class="option" data-key="KN"><span>Saint Kitts and Nevis</span></li>
<li class="option" data-key="LC"><span>Saint Lucia</span></li>
<li class="option" data-key="MF"><span>Saint Martin (French part)</span></li>
<li class="option" data-key="PM"><span>Saint Pierre and Miquelon</span></li>
<li class="option" data-key="VC"><span>Saint Vincent and the Grenadines</span></li>
<li class="option" data-key="WS"><span>Samoa</span></li>
<li class="option" data-key="SM"><span>San Marino</span></li>
<li class="option" data-key="ST"><span>Sao Tome and Principe</span></li>
<li class="option" data-key="SA"><span>Saudi Arabia</span></li>
<li class="option" data-key="SN"><span>Senegal</span></li>
<li class="option" data-key="RS"><span>Serbia</span></li>
<li class="option" data-key="SC"><span>Seychelles</span></li>
<li class="option" data-key="SL"><span>Sierra Leone</span></li>
<li class="option" data-key="SG"><span>Singapore</span></li>
<li class="option" data-key="SX"><span>Sint Maarten (Dutch part)</span></li>
<li class="option" data-key="SK"><span>Slovakia</span></li>
<li class="option" data-key="SI"><span>Slovenia</span></li>
<li class="option" data-key="SB"><span>Solomon Islands</span></li>
<li class="option" data-key="SO"><span>Somalia</span></li>
<li class="option" data-key="ZA"><span>South Africa</span></li>
<li class="option" data-key="GS"><span>South Georgia and the South Sandwich Islands</span></li>
<li class="option" data-key="SS"><span>South Sudan</span></li>
<li class="option" data-key="ES"><span>Spain</span></li>
<li class="option" data-key="LK"><span>Sri Lanka</span></li>
<li class="option" data-key="SD"><span>Sudan</span></li>
<li class="option" data-key="SR"><span>Suriname</span></li>
<li class="option" data-key="SJ"><span>Svalbard and Jan Mayen</span></li>
<li class="option" data-key="SE"><span>Sweden</span></li>
<li class="option" data-key="CH"><span>Switzerland</span></li>
<li class="option" data-key="SY"><span>Syrian Arab Republic</span></li>
<li class="option" data-key="TW"><span>Taiwan</span></li>
<li class="option" data-key="TJ"><span>Tajikistan</span></li>
<li class="option" data-key="TZ"><span>Tanzania, United Republic of</span></li>
<li class="option" data-key="TH"><span>Thailand</span></li>
<li class="option" data-key="TL"><span>Timor-Leste</span></li>
<li class="option" data-key="TG"><span>Togo</span></li>
<li class="option" data-key="TK"><span>Tokelau</span></li>
<li class="option" data-key="TO"><span>Tonga</span></li>
<li class="option" data-key="TT"><span>Trinidad and Tobago</span></li>
<li class="option" data-key="TN"><span>Tunisia</span></li>
<li class="option" data-key="TR"><span>Turkey</span></li>
<li class="option" data-key="TM"><span>Turkmenistan</span></li>
<li class="option" data-key="TC"><span>Turks and Caicos Islands</span></li>
<li class="option" data-key="TV"><span>Tuvalu</span></li>
<li class="option" data-key="UG"><span>Uganda</span></li>
<li class="option" data-key="UA"><span>Ukraine</span></li>
<li class="option" data-key="AE"><span>United Arab Emirates</span></li>
<li class="option" data-key="GB"><span>United Kingdom of Great Britain and Northern Ireland</span></li>
<li class="option" data-key="US"><span>United States of America</span></li>
<li class="option" data-key="UM"><span>United States Minor Outlying Islands</span></li>
<li class="option" data-key="UY"><span>Uruguay</span></li>
<li class="option" data-key="UZ"><span>Uzbekistan</span></li>
<li class="option" data-key="VU"><span>Vanuatu</span></li>
<li class="option" data-key="VE"><span>Venezuela (Bolivarian Republic of)</span></li>
<li class="option" data-key="VN"><span>Vietnam</span></li>
<li class="option" data-key="VG"><span>Virgin Islands (British)</span></li>
<li class="option" data-key="VI"><span>Virgin Islands (U.S.)</span></li>
<li class="option" data-key="WF"><span>Wallis and Futuna</span></li>
<li class="option" data-key="EH"><span>Western Sahara</span></li>
<li class="option" data-key="YE"><span>Yemen</span></li>
<li class="option" data-key="ZM"><span>Zambia</span></li>
<li class="option" data-key="ZW"><span>Zimbabwe</span></li>
<li class="option error"><i></i><span>No matches found!</span></li>
</ul>
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* Products For your customers FRESHDESK Delight your customers with effortless omnichannel service. Customer support software FRESHSALES Grow your revenue fast with context-driven sales. Sales CRM FRESHMARKETER Personalize your marketing with simple, powerful automation. Marketing CRM For your employees FRESHSERVICE Right size your IT service management. IT service management FRESHTEAM Modernize HR with a unified digital experience. HR software View all products * Platform Freshworks Neo Leverage an end-to-end, AI powered enterprise platform to unify customer experiences FREDDY AI About Freddy AI Freddy AI Skills FEATURES Analytics Neo Admin Center Collaboration Events and notifications Unified Customer Record MARKETPLACE DEVELOPER PORTAL TECHNOLOGY ALLIANCES CUSTOMER SPOTLIGHT * Company * About * Leadership * Board of Directors * Investors * Affiliates * Partners * Philanthropy * Life at Freshworks * Press * Contact Us * Resources * Blogs * Academy * Videos * Community * Fresh Start * Services * Customers * Support * North America English Middle East and Africa English (UAE) English (South Africa) Europe Deutsch Nederlands Français Svenska Español Português Pусский Polski Türkçe Norwegian Latin America Español Português Asia Pacific 日本語 한국어 简体中文 ภาษาไทย 繁體中文 * English (UAE) English (South Africa) Deutsch Nederlands Français Svenska Español Español Português Português 日本語 한국어 Pусский 简体中文 ภาษาไทย Polski 繁體中文 Türkçe Norwegian English 2021 GARTNER MAGIC QUADRANT FOR THE CRM CUSTOMER ENGAGEMENT CENTER FRESHWORKS IS A VISIONARY AGAIN! Gartner 2021 Magic Quadrant on the CRM Customer Service Center has recognized Freshworks as a ’Visionary’ for our cloud-based omnichannel customer service platform, Freshdesk. This is our sixth consecutive year on the quadrant and the second time as its ONLY Visionary. We believe that this recognition underlines our success in helping customers establish digital-first customer service in response to the pandemic-led evolution in consumer behavior and expectations. We also believe that our intuitive user-first approach to product development, powerful native AI engine and ability to enrich omnichannel support with rich customer context have helped us expand our presence among midmarket and enterprise companies. We’re pleased to share a complimentary copy of the complete report where you can find Gartner’s take on the current CEC ecosystem and key considerations for businesses looking to implement CRM and CEC technologies. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Freshworks. 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