www.freshworks.com Open in urlscan Pro
18.66.112.97  Public Scan

URL: https://www.freshworks.com/resources/gartner-magic-quadrant-crm-cec-2021/
Submission: On September 06 via manual from AU

Form analysis 2 forms found in the DOM

<form id="lang-switch" action="">
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    <option value="English (South Africa)" data-link="/za"> English (South Africa) </option>
    <option value="Deutsch" data-link="/de/resources/gartner-magic-quadrant-crm-cec-2021"> Deutsch </option>
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    <option value="Svenska" data-link="/se"> Svenska </option>
    <option value="Español" data-link="/es/resources/gartner-magic-quadrant-crm-cec-2021"> Español </option>
    <option value="Español" data-link="/latam"> Español </option>
    <option value="Português" data-link="/br"> Português </option>
    <option value="Português" data-link="/pt"> Português </option>
    <option value="日本語" data-link="/jp"> 日本語 </option>
    <option value="한국어" data-link="/ko"> 한국어 </option>
    <option value="Pусский" data-link="/ru"> Pусский </option>
    <option value="简体中文" data-link="/cn"> 简体中文 </option>
    <option value="ภาษาไทย" data-link="/th"> ภาษาไทย </option>
    <option value="Polski" data-link="/pl"> Polski </option>
    <option value="繁體中文" data-link="/hk"> 繁體中文 </option>
    <option value="Türkçe" data-link="/tr"> Türkçe </option>
    <option value="Norwegian" data-link="/no"> Norwegian </option>
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</form>

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  <input style="display:none" class="fm-list-id" name="fm-list-id" value="37853">
  <input style="display:none" class="fm-asset-id" value="4556952">
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    <div class="name-field-wrapper">
      <div class="name-field">
        <div class="form-field"> <i class="icon-user"></i>
          <input type="text" name="first-name" class="first-name-form" data-first-name-required="First name is required">
          <label class="form-placeholder">First Name</label>
          <div class="error-wrapper"></div>
        </div>
      </div>
      <div class="name-field">
        <div class="form-field">
          <input type="text" name="last-name" class="last-name-form" data-last-name-required="Last name is required">
          <label class="form-placeholder">Last Name</label>
          <div class="error-wrapper"></div>
        </div>
      </div>
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    <div class="form-field"> <i class="icon-email"></i>
      <input type="email" name="email" class="email-form" data-email-required="Please enter an email address" data-email-invalid="Please enter a valid email address" data-email-business-only="Business email only">
      <label class="form-placeholder">Business Email ID</label>
      <div class="error-wrapper"></div>
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    <div class="form-field"> <i class="icon-company"></i>
      <input type="text" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" data-company-required="This field is required">
      <label class="form-placeholder">Company</label>
      <div class="error-wrapper"></div>
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    <div class="form-field"> <i class="icon-mobile"></i>
      <input type="text" name="phone" class="phone-form" data-phone-invalid="Only number and hyphens are allowed">
      <label class="form-placeholder">Phone Number</label>
      <div class="error-wrapper"></div>
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    <div class="form-field field-dropdown"> <i class="icon-job-title"></i>
      <input type="text" name="custom-textbox-" class="custom-textbox-form" data-backend-key="" data-freshmarketer-key="Title" data-required="true" data-msg="This field is required">
      <label class="form-placeholder">Job Title</label>
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    <div class="fworks-custom-dropdown gdpr-form-location">
      <div class="form-field field-dropdown select-dropdown">
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        <input type="text" class="dropdown-select-input country-form" placeholder="Please select your country" value="" data-required="true" data-msg="This field is required" readonly="">
        <i class="icon-arrow-down"></i>
        <div class="error-wrapper"></div>
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      <div class="dropdown-content country-dropdown-content">
        <div class="search-input">
          <input type="text" class="form-field search-country-input" value="">
          <i class="icon-search"></i>
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        <ul class="generic-country-list">
          <li class="option" data-key="AF"><span>Afghanistan</span></li>
          <li class="option" data-key="AX"><span>Åland Islands</span></li>
          <li class="option" data-key="AL"><span>Albania</span></li>
          <li class="option" data-key="DZ"><span>Algeria</span></li>
          <li class="option" data-key="AS"><span>American Samoa</span></li>
          <li class="option" data-key="AD"><span>Andorra</span></li>
          <li class="option" data-key="AO"><span>Angola</span></li>
          <li class="option" data-key="AI"><span>Anguilla</span></li>
          <li class="option" data-key="AQ"><span>Antarctica</span></li>
          <li class="option" data-key="AG"><span>Antigua and Barbuda</span></li>
          <li class="option" data-key="AR"><span>Argentina</span></li>
          <li class="option" data-key="AM"><span>Armenia</span></li>
          <li class="option" data-key="AW"><span>Aruba</span></li>
          <li class="option" data-key="AU"><span>Australia</span></li>
          <li class="option" data-key="AT"><span>Austria</span></li>
          <li class="option" data-key="AZ"><span>Azerbaijan</span></li>
          <li class="option" data-key="BS"><span>Bahamas</span></li>
          <li class="option" data-key="BH"><span>Bahrain</span></li>
          <li class="option" data-key="BD"><span>Bangladesh</span></li>
          <li class="option" data-key="BB"><span>Barbados</span></li>
          <li class="option" data-key="BY"><span>Belarus</span></li>
          <li class="option" data-key="BE"><span>Belgium</span></li>
          <li class="option" data-key="BZ"><span>Belize</span></li>
          <li class="option" data-key="BJ"><span>Benin</span></li>
          <li class="option" data-key="BM"><span>Bermuda</span></li>
          <li class="option" data-key="BT"><span>Bhutan</span></li>
          <li class="option" data-key="BO"><span>Bolivia (Plurinational State of)</span></li>
          <li class="option" data-key="BQ"><span>Bonaire, Sint Eustatius and Saba</span></li>
          <li class="option" data-key="BA"><span>Bosnia and Herzegovina</span></li>
          <li class="option" data-key="BW"><span>Botswana</span></li>
          <li class="option" data-key="BV"><span>Bouvet Island</span></li>
          <li class="option" data-key="BR"><span>Brazil</span></li>
          <li class="option" data-key="IO"><span>British Indian Ocean Territory</span></li>
          <li class="option" data-key="BN"><span>Brunei Darussalam</span></li>
          <li class="option" data-key="BG"><span>Bulgaria</span></li>
          <li class="option" data-key="BF"><span>Burkina Faso</span></li>
          <li class="option" data-key="BI"><span>Burundi</span></li>
          <li class="option" data-key="CV"><span>Cabo Verde</span></li>
          <li class="option" data-key="KH"><span>Cambodia</span></li>
          <li class="option" data-key="CM"><span>Cameroon</span></li>
          <li class="option" data-key="CA"><span>Canada</span></li>
          <li class="option" data-key="KY"><span>Cayman Islands</span></li>
          <li class="option" data-key="CF"><span>Central African Republic</span></li>
          <li class="option" data-key="TD"><span>Chad</span></li>
          <li class="option" data-key="CL"><span>Chile</span></li>
          <li class="option" data-key="CN"><span>China</span></li>
          <li class="option" data-key="CX"><span>Christmas Island</span></li>
          <li class="option" data-key="CC"><span>Cocos (Keeling) Islands</span></li>
          <li class="option" data-key="CO"><span>Colombia</span></li>
          <li class="option" data-key="KM"><span>Comoros</span></li>
          <li class="option" data-key="CG"><span>Congo</span></li>
          <li class="option" data-key="CD"><span>Congo (Democratic Republic of the)</span></li>
          <li class="option" data-key="CK"><span>Cook Islands</span></li>
          <li class="option" data-key="CR"><span>Costa Rica</span></li>
          <li class="option" data-key="CI"><span>Côte d'Ivoire</span></li>
          <li class="option" data-key="HR"><span>Croatia</span></li>
          <li class="option" data-key="CU"><span>Cuba</span></li>
          <li class="option" data-key="CW"><span>Curaçao</span></li>
          <li class="option" data-key="CY"><span>Cyprus</span></li>
          <li class="option" data-key="CZ"><span>Czech Republic</span></li>
          <li class="option" data-key="DK"><span>Denmark</span></li>
          <li class="option" data-key="DJ"><span>Djibouti</span></li>
          <li class="option" data-key="DM"><span>Dominica</span></li>
          <li class="option" data-key="DO"><span>Dominican Republic</span></li>
          <li class="option" data-key="EC"><span>Ecuador</span></li>
          <li class="option" data-key="EG"><span>Egypt</span></li>
          <li class="option" data-key="SV"><span>El Salvador</span></li>
          <li class="option" data-key="GQ"><span>Equatorial Guinea</span></li>
          <li class="option" data-key="ER"><span>Eritrea</span></li>
          <li class="option" data-key="EE"><span>Estonia</span></li>
          <li class="option" data-key="SZ"><span>Eswatini</span></li>
          <li class="option" data-key="ET"><span>Ethiopia</span></li>
          <li class="option" data-key="FK"><span>Falkland Islands (Malvinas)</span></li>
          <li class="option" data-key="FO"><span>Faroe Islands</span></li>
          <li class="option" data-key="FJ"><span>Fiji</span></li>
          <li class="option" data-key="FI"><span>Finland</span></li>
          <li class="option" data-key="FR"><span>France</span></li>
          <li class="option" data-key="GF"><span>French Guiana</span></li>
          <li class="option" data-key="PF"><span>French Polynesia</span></li>
          <li class="option" data-key="TF"><span>French Southern Territories</span></li>
          <li class="option" data-key="GA"><span>Gabon</span></li>
          <li class="option" data-key="GM"><span>Gambia</span></li>
          <li class="option" data-key="GE"><span>Georgia</span></li>
          <li class="option" data-key="DE"><span>Germany</span></li>
          <li class="option" data-key="GH"><span>Ghana</span></li>
          <li class="option" data-key="GI"><span>Gibraltar</span></li>
          <li class="option" data-key="GR"><span>Greece</span></li>
          <li class="option" data-key="GL"><span>Greenland</span></li>
          <li class="option" data-key="GD"><span>Grenada</span></li>
          <li class="option" data-key="GP"><span>Guadeloupe</span></li>
          <li class="option" data-key="GU"><span>Guam</span></li>
          <li class="option" data-key="GT"><span>Guatemala</span></li>
          <li class="option" data-key="GG"><span>Guernsey</span></li>
          <li class="option" data-key="GN"><span>Guinea</span></li>
          <li class="option" data-key="GW"><span>Guinea-Bissau</span></li>
          <li class="option" data-key="GY"><span>Guyana</span></li>
          <li class="option" data-key="HT"><span>Haiti</span></li>
          <li class="option" data-key="HM"><span>Heard Island and McDonald Islands</span></li>
          <li class="option" data-key="VA"><span>Holy See</span></li>
          <li class="option" data-key="HN"><span>Honduras</span></li>
          <li class="option" data-key="HK"><span>Hong Kong</span></li>
          <li class="option" data-key="HU"><span>Hungary</span></li>
          <li class="option" data-key="IS"><span>Iceland</span></li>
          <li class="option" data-key="IN"><span>India</span></li>
          <li class="option" data-key="ID"><span>Indonesia</span></li>
          <li class="option" data-key="IR"><span>Iran (Islamic Republic of)</span></li>
          <li class="option" data-key="IQ"><span>Iraq</span></li>
          <li class="option" data-key="IE"><span>Ireland</span></li>
          <li class="option" data-key="IM"><span>Isle of Man</span></li>
          <li class="option" data-key="IL"><span>Israel</span></li>
          <li class="option" data-key="IT"><span>Italy</span></li>
          <li class="option" data-key="JM"><span>Jamaica</span></li>
          <li class="option" data-key="JP"><span>Japan</span></li>
          <li class="option" data-key="JE"><span>Jersey</span></li>
          <li class="option" data-key="JO"><span>Jordan</span></li>
          <li class="option" data-key="KZ"><span>Kazakhstan</span></li>
          <li class="option" data-key="KE"><span>Kenya</span></li>
          <li class="option" data-key="KI"><span>Kiribati</span></li>
          <li class="option" data-key="KP"><span>Korea (Democratic People's Republic of)</span></li>
          <li class="option" data-key="KR"><span>Korea (Republic of)</span></li>
          <li class="option" data-key="KW"><span>Kuwait</span></li>
          <li class="option" data-key="KG"><span>Kyrgyzstan</span></li>
          <li class="option" data-key="LA"><span>Lao People's Democratic Republic</span></li>
          <li class="option" data-key="LV"><span>Latvia</span></li>
          <li class="option" data-key="LB"><span>Lebanon</span></li>
          <li class="option" data-key="LS"><span>Lesotho</span></li>
          <li class="option" data-key="LR"><span>Liberia</span></li>
          <li class="option" data-key="LY"><span>Libya</span></li>
          <li class="option" data-key="LI"><span>Liechtenstein</span></li>
          <li class="option" data-key="LT"><span>Lithuania</span></li>
          <li class="option" data-key="LU"><span>Luxembourg</span></li>
          <li class="option" data-key="MO"><span>Macao</span></li>
          <li class="option" data-key="MK"><span>Macedonia (the former Yugoslav Republic of)</span></li>
          <li class="option" data-key="MG"><span>Madagascar</span></li>
          <li class="option" data-key="MW"><span>Malawi</span></li>
          <li class="option" data-key="MY"><span>Malaysia</span></li>
          <li class="option" data-key="MV"><span>Maldives</span></li>
          <li class="option" data-key="ML"><span>Mali</span></li>
          <li class="option" data-key="MT"><span>Malta</span></li>
          <li class="option" data-key="MH"><span>Marshall Islands</span></li>
          <li class="option" data-key="MQ"><span>Martinique</span></li>
          <li class="option" data-key="MR"><span>Mauritania</span></li>
          <li class="option" data-key="MU"><span>Mauritius</span></li>
          <li class="option" data-key="YT"><span>Mayotte</span></li>
          <li class="option" data-key="MX"><span>Mexico</span></li>
          <li class="option" data-key="FM"><span>Micronesia (Federated States of)</span></li>
          <li class="option" data-key="MD"><span>Moldova (Republic of)</span></li>
          <li class="option" data-key="MC"><span>Monaco</span></li>
          <li class="option" data-key="MN"><span>Mongolia</span></li>
          <li class="option" data-key="ME"><span>Montenegro</span></li>
          <li class="option" data-key="MS"><span>Montserrat</span></li>
          <li class="option" data-key="MA"><span>Morocco</span></li>
          <li class="option" data-key="MZ"><span>Mozambique</span></li>
          <li class="option" data-key="MM"><span>Myanmar</span></li>
          <li class="option" data-key="NA"><span>Namibia</span></li>
          <li class="option" data-key="NR"><span>Nauru</span></li>
          <li class="option" data-key="NP"><span>Nepal</span></li>
          <li class="option" data-key="NL"><span>Netherlands</span></li>
          <li class="option" data-key="NC"><span>New Caledonia</span></li>
          <li class="option" data-key="NZ"><span>New Zealand</span></li>
          <li class="option" data-key="NI"><span>Nicaragua</span></li>
          <li class="option" data-key="NE"><span>Niger</span></li>
          <li class="option" data-key="NG"><span>Nigeria</span></li>
          <li class="option" data-key="NU"><span>Niue</span></li>
          <li class="option" data-key="NF"><span>Norfolk Island</span></li>
          <li class="option" data-key="MP"><span>Northern Mariana Islands</span></li>
          <li class="option" data-key="NO"><span>Norway</span></li>
          <li class="option" data-key="OM"><span>Oman</span></li>
          <li class="option" data-key="PK"><span>Pakistan</span></li>
          <li class="option" data-key="PW"><span>Palau</span></li>
          <li class="option" data-key="PS"><span>Palestine, State of</span></li>
          <li class="option" data-key="PA"><span>Panama</span></li>
          <li class="option" data-key="PG"><span>Papua New Guinea</span></li>
          <li class="option" data-key="PY"><span>Paraguay</span></li>
          <li class="option" data-key="PE"><span>Peru</span></li>
          <li class="option" data-key="PH"><span>Philippines</span></li>
          <li class="option" data-key="PN"><span>Pitcairn</span></li>
          <li class="option" data-key="PL"><span>Poland</span></li>
          <li class="option" data-key="PT"><span>Portugal</span></li>
          <li class="option" data-key="PR"><span>Puerto Rico</span></li>
          <li class="option" data-key="QA"><span>Qatar</span></li>
          <li class="option" data-key="RE"><span>Réunion</span></li>
          <li class="option" data-key="RO"><span>Romania</span></li>
          <li class="option" data-key="RU"><span>Russian Federation</span></li>
          <li class="option" data-key="RW"><span>Rwanda</span></li>
          <li class="option" data-key="BL"><span>Saint Barthélemy</span></li>
          <li class="option" data-key="SH"><span>Saint Helena, Ascension and Tristan da Cunha</span></li>
          <li class="option" data-key="KN"><span>Saint Kitts and Nevis</span></li>
          <li class="option" data-key="LC"><span>Saint Lucia</span></li>
          <li class="option" data-key="MF"><span>Saint Martin (French part)</span></li>
          <li class="option" data-key="PM"><span>Saint Pierre and Miquelon</span></li>
          <li class="option" data-key="VC"><span>Saint Vincent and the Grenadines</span></li>
          <li class="option" data-key="WS"><span>Samoa</span></li>
          <li class="option" data-key="SM"><span>San Marino</span></li>
          <li class="option" data-key="ST"><span>Sao Tome and Principe</span></li>
          <li class="option" data-key="SA"><span>Saudi Arabia</span></li>
          <li class="option" data-key="SN"><span>Senegal</span></li>
          <li class="option" data-key="RS"><span>Serbia</span></li>
          <li class="option" data-key="SC"><span>Seychelles</span></li>
          <li class="option" data-key="SL"><span>Sierra Leone</span></li>
          <li class="option" data-key="SG"><span>Singapore</span></li>
          <li class="option" data-key="SX"><span>Sint Maarten (Dutch part)</span></li>
          <li class="option" data-key="SK"><span>Slovakia</span></li>
          <li class="option" data-key="SI"><span>Slovenia</span></li>
          <li class="option" data-key="SB"><span>Solomon Islands</span></li>
          <li class="option" data-key="SO"><span>Somalia</span></li>
          <li class="option" data-key="ZA"><span>South Africa</span></li>
          <li class="option" data-key="GS"><span>South Georgia and the South Sandwich Islands</span></li>
          <li class="option" data-key="SS"><span>South Sudan</span></li>
          <li class="option" data-key="ES"><span>Spain</span></li>
          <li class="option" data-key="LK"><span>Sri Lanka</span></li>
          <li class="option" data-key="SD"><span>Sudan</span></li>
          <li class="option" data-key="SR"><span>Suriname</span></li>
          <li class="option" data-key="SJ"><span>Svalbard and Jan Mayen</span></li>
          <li class="option" data-key="SE"><span>Sweden</span></li>
          <li class="option" data-key="CH"><span>Switzerland</span></li>
          <li class="option" data-key="SY"><span>Syrian Arab Republic</span></li>
          <li class="option" data-key="TW"><span>Taiwan</span></li>
          <li class="option" data-key="TJ"><span>Tajikistan</span></li>
          <li class="option" data-key="TZ"><span>Tanzania, United Republic of</span></li>
          <li class="option" data-key="TH"><span>Thailand</span></li>
          <li class="option" data-key="TL"><span>Timor-Leste</span></li>
          <li class="option" data-key="TG"><span>Togo</span></li>
          <li class="option" data-key="TK"><span>Tokelau</span></li>
          <li class="option" data-key="TO"><span>Tonga</span></li>
          <li class="option" data-key="TT"><span>Trinidad and Tobago</span></li>
          <li class="option" data-key="TN"><span>Tunisia</span></li>
          <li class="option" data-key="TR"><span>Turkey</span></li>
          <li class="option" data-key="TM"><span>Turkmenistan</span></li>
          <li class="option" data-key="TC"><span>Turks and Caicos Islands</span></li>
          <li class="option" data-key="TV"><span>Tuvalu</span></li>
          <li class="option" data-key="UG"><span>Uganda</span></li>
          <li class="option" data-key="UA"><span>Ukraine</span></li>
          <li class="option" data-key="AE"><span>United Arab Emirates</span></li>
          <li class="option" data-key="GB"><span>United Kingdom of Great Britain and Northern Ireland</span></li>
          <li class="option" data-key="US"><span>United States of America</span></li>
          <li class="option" data-key="UM"><span>United States Minor Outlying Islands</span></li>
          <li class="option" data-key="UY"><span>Uruguay</span></li>
          <li class="option" data-key="UZ"><span>Uzbekistan</span></li>
          <li class="option" data-key="VU"><span>Vanuatu</span></li>
          <li class="option" data-key="VE"><span>Venezuela (Bolivarian Republic of)</span></li>
          <li class="option" data-key="VN"><span>Vietnam</span></li>
          <li class="option" data-key="VG"><span>Virgin Islands (British)</span></li>
          <li class="option" data-key="VI"><span>Virgin Islands (U.S.)</span></li>
          <li class="option" data-key="WF"><span>Wallis and Futuna</span></li>
          <li class="option" data-key="EH"><span>Western Sahara</span></li>
          <li class="option" data-key="YE"><span>Yemen</span></li>
          <li class="option" data-key="ZM"><span>Zambia</span></li>
          <li class="option" data-key="ZW"><span>Zimbabwe</span></li>
          <li class="option error"><i></i><span>No matches found!</span></li>
        </ul>
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2021 GARTNER MAGIC QUADRANT FOR THE CRM CUSTOMER ENGAGEMENT CENTER

 


FRESHWORKS IS A VISIONARY AGAIN!

Gartner 2021 Magic Quadrant on the CRM Customer Service Center has recognized
Freshworks as a ’Visionary’ for our cloud-based omnichannel customer service
platform, Freshdesk. This is our sixth consecutive year on the quadrant and the
second time as its ONLY Visionary.

We believe that this recognition underlines our success in helping customers
establish digital-first customer service in response to the pandemic-led
evolution in consumer behavior and expectations. We also believe that our
intuitive user-first approach to product development, powerful native AI engine
and ability to enrich omnichannel support with rich customer context have helped
us expand our presence among midmarket and enterprise companies.

We’re pleased to share a complimentary copy of the complete report where you can
find Gartner’s take on the current CEC ecosystem and key considerations for
businesses looking to implement CRM and CEC technologies.

 

Gartner does not endorse any vendor, product or service depicted in its research
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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its
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All rights reserved.

This graphic was published by Gartner, Inc. as part of a larger research
document and should be evaluated in the context of the entire document. The
Gartner document is available upon request from Freshworks. 

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Nadine LeBlanc,
Jim Davies, Varun Agarwal 15 June 2021

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