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REVIEW: THE JET – FIRST CLASS BUS

By

Alexei Ziemkiewicz

March 9, 2023
Bus Reviews, Reviews

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The Northeast Corridor is home to some of the most densely populated cities in
the United States. Spanning from Boston, Massachusetts to Washington DC, there
are many ways to travel between the different cities. From Washington DC to New
York there are three main options, take a flight from Washington Dulles (IAD) or
Raegan National (DCA), take the Amtrak Acela or regional train or lastly take
the bus. Flying out of Washington DC can be a headache with frequent delays and
the overall hassle of the airport. Busses are usually the most affordable option
but come with many drawbacks however, one bus operator looks to disrupt the
market. The Jet is a luxury motorcoach operator providing a private jet like
experience onboard a bus. The Jet currently operates 6 times a week, Wednesday
through Monday with 2 departures from each city. Unlike traditional coach busses
The Jet Prevost coach busses seat only 14 passengers as opposed to the standard
55 passenger configuration. Unique and exclusive to The Jet are the custom-made
hover seats by Bose providing motion canceling technology which makes for a
smooth ride. We will be reviewing the Jet from Washington DC to New York City,
Hudson Yards to check out this first class bus.

Booking And Boarding

Prices range from $99 to $200 with the average ticket cost being around $137.
Booking is accomplished right through The Jet’s website. Centrally located in
Washington DC’s bustling Metro Center on the corner of 565 13th street NW and F
street is the pickup location. The Jet motor coach is hard to miss with its dark
grey matte paint and bold lettering. Upon reaching the bus the friendly bus
driver provided a warm welcome and assisted with loading luggage in the cargo
hold. Upon boarding Rob, the bus attendant welcomed everyone aboard and showed
them to their seat. What stood out here was how personable both Rob and the
driver were to each passenger. Both greeted passengers by name and recognized a
few frequent travelers. About 75% of the passengers onboard were repeat
travelers. There were a few first timers including us. Upon boarding passengers
are greeted to a spacious 14 passenger cabin laid out in a 2 on 1 configuration
with all first class seats in the bus. The dark black seats are complimented by
faux wood flooring. Each seat is equipped with power ports, a tray table and the
innovative ride canceling technology. The seat for tonight’s trip will be 2A
sporting over 6 feet of legroom and 45 degrees of recline.

The Jet Parked – Washington DC Metro Center The Jet Luxury Motorcoach Hover
Seats

Onboard Experience

Prior to departure Rob did a pre-departure beverage service while also having
personalized one on one conversations with each passenger. The bus driver
performed a quick safety check ensuring everyone’s seatbelts were fastened. The
seatbelts were like that of a typical automobile. The scheduled departure was at
6PM sharp. At around 6:02PM the bus departed from the parking spot and made its
way to the highway. Immediately after departure Rob began his service, serving
beverages and coming around to each seat with a complimentary snack selection.
These options included pretzels, trail mix, popcorn, Stroop waffles, Kind bars
and chips. Wi-Fi is available at no extra charge. Throughout the entire trip the
Wi-Fi worked without difficulty. The connection operated at a high speed for the
duration of the trip. Running a speed test, the Wi-Fi find performed
exceptionally well. Wi-Fi on Amtrak has failed the same exact test with the
network being so slow that the test was unable to be completed. Many aircraft
Wi-Fi platforms require payment prior to use. The Jet proves to be the leader in
the travel industry on Wi-Fi connectivity. The Jet offered uninterrupted Wi-Fi
from the moment you boarded, until you the moment you exited the bus. The Jet
has the Wi-Fi capability to allow streaming onboard for each passenger, The
remainder of the trip was uneventful and quite relaxing. Putting the seat in the
fully reclined position made for a relaxing remaining few hours and made
pondering the thought of taking a nap a very strong proposition. The bus pulled
into the drop off point at 565 W. 33rd Street in Hudson Yards at approximately
9:48PM, 22 minutes ahead of the scheduled arrival time.

The Jet Onboard Snacks Selected The Jet Beverage Holder Tea The Jet – Incredibly
fast WIFI Speed Test The Jet WIFI Speed Test

Rob came by numerous times for additional snacks and beverages and was
continuously checking on all the passengers. During the ride there were many
parts of the highway that were in poor condition. The seats kept the bumps to a
minimum, practically floating over the bumps. This made accomplishing emails an
easy task. Many times, on aircraft and trains bumps make this simple task rather
difficult. As the sun began to set the overhead lights turned to a darker blue
hue. There are overhead reading lights should more light be required.

The Jet Bus Attendant Workstation The Jet Lavatory The Jet First Class Lavatory

Final Thoughts

Overall, The Jet is a strong value for the money in terms of price point when
compared to rail and flight. The coach bus was in clean pristine condition. The
ride was comparable to a train in terms of time with the train only being
marginally faster. The one-of-a-kind ride canceling seat provided superior
comfort. With over 6 feet of legroom and generous recline, the seat was
extremely comfortable for the 4 hour trip.

The customer orientated focus of all The Jet staff stood out on this trip. Both
the driver and the attendant did an outstanding job at making each passenger
feel the first class experience on the bus, welcoming back repeat customers and
assisting them throughout the trip. On many airlines and the hospitality
industry as a whole, this is something that seems to be going by the wayside.
The pricing is competitive and at many times cheaper than Amtrak trains.
Overall, The Jet provides a superior product when compared to trains and the
regional jets that typically fly between Washington DC and New York.




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