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 * Privacy Policy
   What Information We Collect How We Use Information About You Who We Share
   Information With Global Data Transfers And Processing Your Rights Changes To
   These Policies
 * Cookie Policy
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WE RESPECT YOUR PRIVACY

At Enterprise Holdings, Inc., through our independent regional subsidiaries
("subsidiaries") operating the Enterprise Rent-A-Car, National Car Rental, Alamo
Rent A Car, and Discount Car and Truck Rental brands as well as Truck Rental,
Car Sales, CarShare and Car Club, and Subscribe with Enterprise, as well as
other subsidiaries providing various programs, features and services
(collectively, " Enterprise Holdings", "we", "our" or "us"), we respect your
privacy.  We have implemented this privacy policy ("Privacy Policy") and cookie
policy ("Cookie Policy") to explain our data collection, use, disclosure, and
transfer practices, as well as individual access rights you may have when you
use our sites and services.  You can learn more in the sections below.

For more information about our Privacy Program, please visit: Compliance and
Ethics | Enterprise Holdings

 

 


PRIVACY POLICY

Read about our privacy practices.

Read about our privacy practices.

This policy was last updated October 5, 2023.


COOKIE POLICY

Read about our use of cookies and similar technologies on our websites, mob...

Read about our use of cookies and similar technologies on our websites, mobile
applications and in the emails we send you.

This policy was last updated on October 05, 2022.



CONTACT US





Expand All Collapse All
What Information We Collect


FOR ALL TRANSACTIONS:

We collect:

CONTACT INFORMATION, including:

 * Name
 * Address
 * Phone numbers
 * Email addresses

When Renting

When renting a vehicle, including being added as an authorized additional
driver, or joining one of our rental programs, we may collect:

Driver Qualifications and Identify Verification, including:

 * Driver’s license information including photos provided by you, or images for
   verification 
 * Insurance information
 * Passport
 * Proof of residence
 * Personal references

Transaction Information, including:

 * Vehicle rental information
 * Rental and return locations
 * Dates of the rental
 * Type of rental and your vehicle preference
 * Ancillary products purchased
 * Airline and flight number
 * Photographs you submit of receipts and/or vehicle condition through the
   camera feature available on some of our mobile applications and websites
 * Billing information
 * Charges
 * Payments
 * Credit Card information

Loyalty and Affiliation Information, including:

 * Enterprise, Alamo, or National rewards and loyalty information
 * Online user account details
 * Corporate Account ID numbers
 * Membership numbers
 * Frequent flyer or travel partner affiliations

Claims Information

 * Information related to details of accidents involving our vehicles, including
   that of any third parties such as involved individuals, witnesses, and police
   reports

Health Information, including:

 * Information about relevant health conditions you have that assist us in
   providing you with adaptive driving devices; or related to claims involving
   injuries

Optional Information, including:

 * Emergency contact information
 * Any preferences or special requirements you may have
 * Personal information shared through the course of building and maintaining a
   business relationship or otherwise voluntarily shared by individuals 

CCTV and Other Cameras

 *   Where available, CCTV video recordings and/or photographs of you in public
   areas of our rental locations

Sensitive Information

Enterprise Holdings collects information that is defined as ‘sensitive personal
information’ under various state privacy laws.  While such laws may provide an
opt-out opportunity for this information, we use and disclose this information
only for purposes permitted by law that do not require an opt-out opportunity. 

 


WHEN PURCHASING A VEHICLE

In addition to the contact information, identity verification, and driver
qualification information listed above, when you purchase a vehicle through
Enterprise Car Sales, and apply for financing, we will also collect:

Financial and Personal History Information, including:

 * Income
 * Credit history
 * Employment history
 * Other personal information required to complete the credit application

Car Sale Transaction Information, including:

 * Vehicle purchased
 * Purchase price
 * Vehicle trade-in
 * Ancillary products purchased


WHEN CONTACTING US FOR ACCIDENT MANAGEMENT ASSISTANCE SERVICES

In addition to the contact information, driving qualification,
transactional and health information listed above, when you contact us for
accident management assistance purposes (which we may administer on behalf of
the entity that refers your details to us, be it your insurer, manufacturer,
employer, dealership, fleet management provider or breakdown provider), we will
also collect:

Claims information, including:

 * Information related to details of accidents, including that of any third
   parties such as involved individuals, witnesses and police reports
 * Insurance details
 * Information about the incident to determine who is at fault
 * Vehicle details
 * Credit repair details
 * Details regarding your vehicle repair needs and your onward mobility needs


WHEN USING OUR WEBSITES AND MOBILE APPLICATIONS

We collect:

Browser Information, including:

 * Web logs
 * Geo-location

Internet or Other Activity including:

 * Browsing or search history 
 * Information regarding your interactions with our websites, mobile
   applications, emails, or advertisements .

Your Device Information, including:

 * Unique device identifiers
 * IP address
 * Operating system
 * Location information
 * Device connections (which may be via Bluetooth or other connection services
   through our mobile application)

Location Information (where enabled and with your permission) is used for the
following purposes:

 * Our websites use location information (such as postal code, city,
   metropolitan or geographic area) from your device to provide services, such
   as finding a branch or location. 
 * When using your mobile device, location information and device connections
   are used to provide you with notifications, offers, confirm rental status
   information, or provide other information to enhance your experience.
 * Where available, allowing use of location information can enable you to
   locate the vehicle assigned to you or to expedite your pickup and return by
   allowing access when in proximity to your assigned vehicle. 

Permissions to use your device’s camera enables you to upload your photo ID
and/or the vehicle’s condition for expedited services (where available).  


Permissions to use your device’s precise geolocation information, camera or
Bluetooth connection can be turned off at any time by changing the settings in
the mobile application or on your device.  Some features or service options may
not be available when these items are turned off. 


 

Through Our Use of Cookies and Other Automated Data Collection Technologies

Unless where consent may be required by applicable law, when you visit our
websites, use our mobile applications, open or click on emails we send you, or
interact with our advertisements, we or third parties we work with automatically
collect certain information using technologies such as cookies, web beacons,
clear GIF, pixels, internet tags, web server logs, and other data collection
tools. For more information, please see the Cookie Policy

When Participating in Surveys or Promotions

We collect:

 * Marketing preferences
 * Feedback on services provided


INFORMATION WE COLLECT FROM THIRD-PARTIES

Third parties provide us with additional information about you or your
household, including:

 * Referral sources, such as third-party online booking sites (who provide us
   general contact information and a booking confirmation number to facilitate
   the rental), your employer (general contact information), credit unions, and
   your insurance provider (general contact and policy information), vehicle
   sales sites (who provide us, upon your request, your contact information when
   you inquire about a specific vehicle for sale)
 * Where applicable, our Refer-A-Friend, or similar programs;
 * Hotel, airline and membership clubs who provide us your general contact
   information and booking information;
 * Third parties who, for fraud prevention purposes, provide us with (if
   relevant financial) and identity-related verification and document
   authentication;
 * Credit and financing partners, including credit reporting agencies, who
   facilitate the completion of credit applications when financing a vehicle
   purchase or when apply for a business rental. 
 * Franchisees and fulfillment providers who provide us information regarding
   your rental transactions;
 * Service providers, such as customer support (customer service-related
   information and enquiries made by you), security services (footage of you
   from our CCTV system), and customer survey providers (your response to our
   customer service surveys);
 * Marketing providers who provide information to assist us to better
   communicate our products and services, including email acquisition services,
   data hygiene services, data brokers, and market research partners and
   platforms;
 * Social media content you have made available to the public


OUR VEHICLES

Connected Car and Telematics Data

Our vehicles may be equipped with telematics devices such as pre-installed event
data recorders, global positioning devices, OnStar® and other communications
systems that may be connected to the Internet or cellular services. We (and at
times the vehicle manufacturer and other authorized third parties) may collect
information from these telematics devices and other services and technologies
and use and share it as described below or as otherwise set out in this Privacy
Policy. This information is associated with the vehicle only and maintained as
de-identified or anonymized data and will only be linked for the purposes and in
the situations described below.  Any information that is linked to you will be
treated as personal information in accordance with this Privacy Policy.  You are
responsible for informing passengers and other drivers that vehicle data is
collected and used as described in this section.

You may also choose to accept or purchase optional devices that enable you to
collect certain vehicle data.  Please refer to the manufacturer’s terms and
conditions and privacy policy. 

The use of telematics devices and other pre-installed services and technologies
are subject to our rental terms and conditions and, in some cases, the vehicle
manufacturer’s and/or technology provider’s terms and conditions and privacy
policy.  For OnStar, information is available at www.onstar.com.  For other
vehicle manufacturers please visit here.  Some or all of these features may be
turned on at all times, even when other services or other media in the vehicle
are turned off.  If you are unsure whether your rental vehicle contains
telematics devices or technologies or systems, please speak to a member of our
team at the rental location.

Depending on your type of rental, we collect and use vehicle data as follows:

 * Fuel information: We use this information to facilitate recording and billing
   for fuel charges.
 * Odometer information: We use this information to facilitate billing for
   mileage charges (where applicable) and to help us manage our fleet.
 * Vehicle diagnostic and performance information: We use such information to
   help us identify vehicle maintenance needs and manage the fleet.  
 * Mobile device or app connections to help us issue certain commands to the
   vehicle to facilitate or expedite your rental or to facilitate your CarShare
   or Car Club transaction(See section When using our Websites and Mobile
   Applications). 
 * Location information: We collect and use vehicle location information to:
   * Enable our roadside assistance providers to provide you roadside
     assistance.
   * Enable emergency service providers to dispatch emergency services to you.
   * Assist us in recovering a vehicle we reasonably believe is lost, stolen or
     abandoned.
   * To facilitate the vehicle return process (where remote return is available)
     and billing purposes. 
 * Event data recorders: In certain claims situations we may use this
   information in connection with accident investigations and claims-related
   efforts.
 * Legally Compelled Disclosure and Emergency Circumstances: We may share
   vehicle information, including location information, where legally compelled
   or in emergency circumstances.  In addition, in the United Kingdom and
   European Union, our vehicles are required to be equipped with eCall
   technology, which is activated if your vehicle is involved in an accident.
   eCall will automatically call and provide information regarding the accident
   to emergency services. We will also use, disclose and have access to this
   information.   

We retain vehicle information based on retention periods in accordance with our
business needs and legal requirements.  We may use and store this data after the
expiration of our contract with you.

Infotainment Systems and Vehicle Manufacturer Apps

If you pair a mobile device with our vehicles’ navigation or infotainment
systems and choose to use OnStar, Apple CarPlay, Android Auto or other similar
third-party software or services on the vehicle or if you choose to use any
navigational features on the vehicle’s infotainment systems or other device,
your personal information and other data may be transferred and stored on these
systems. We cannot guarantee the privacy or confidentiality of such information.
You should delete all such personal information and other data from these
systems or devices before the vehicle is returned to avoid subsequent occupants
of the vehicle accessing this information.

If you download a mobile app made available by a vehicle manufacturer or other
third party and register the vehicle in that app, your use of the app may result
in the sharing of telematics data and other information (including location
information and personal information) with the vehicle manufacturer or other
third party. Your use of these apps is strictly governed by the third-party
mobile apps’ terms and conditions and privacy policies. Before the vehicle is
returned, you should either remove the app from your mobile device or delete the
vehicle from the app.

Loyalty Programs and Notice of Financial Incentive

You have the option of enrolling in one of our loyalty programs.  These programs
offer benefits related to your transactions with us.

There is no obligation to join one of these programs; however, your employer may
choose to use our loyalty program to facilitate its company travel program.  If
you or your company choose to enroll in one of these programs, you may cancel
your membership at any time by accessing our Global Privacy Portal on
our Contact Us page. We offer you the opportunity to participate in multiple
loyalty programs including Alamo Insiders, the Emerald Club, and Enterprise
Plus. Our collection of certain personal information about you, including name,
address, email, phone number, driver’s license information, date of birth,
credit card or other payment information, company affiliation, and frequent
flyer program information (where available) allows us to operate the loyalty
programs and provide participant benefits such as discounts, rental credits, and
vehicle benefits. You may have the option to link an Enterprise loyalty program
account with an account you have with a select partner. When linked, Enterprise
and the partner will share information as described at the time you link your
accounts.

To view the benefits and terms of participation in the loyalty programs,
including a list of participating partner programs and benefits, or to join,
please visit:

Get Low Car Rental Rates with Alamo Insiders - Alamo Rent a Car

Emerald Club Benefits | National Car Rental

About Enterprise Plus | Enterprise Rent-A-Car

Partner Rewards Program | Alamo Rent a Car

Partner Rewards | National Car Rental

Enterprise Partner Rewards Programs | Enterprise Rent-A-Car

The amount and nature of these benefits will be determined by the extent of your
participation in the Enterprise loyalty programs. We may adjust the terms of
participation from time to time. Categories of personal information shared for
targeted advertising

 * Contact Information
 * Device information 
 * Geolocation (region only)
 * Product preferences
 * Commercial affiliation
 * Professional information
 * Transactional information

For categories of Third Parties who may receive personal information in
connection your loyalty account please see the section above titled Who We Share
Information With.

You may withdraw from the Enterprise loyalty programs at any time, through our
request form: Privacy Web Form (onetrust.com). Please be advised that we may
continue to process information about you in connection with your transactions
with Enterprise. If you choose to terminate your membership or exercise any
rights to the deletion of your personal data we may be unable to provide you
with all of the benefits of the Enterprise loyalty programs or associated
partner programs

The price and service differences, such as discounts and credits, that are
available to you through the Enterprise loyalty programs are based upon our
reasonable determination of the value that we receive from collecting and
retaining personal information about you in connection with operating our
business. This estimated value takes into account a variety of factors as
permitted by law, including (but not limited to) our expenses incurred in
collecting and processing the information, our expenses incurred in providing
rewards to you, and the estimated marginal revenue that we may derive from
information related to a specific Enterprise loyalty programs participant.

Children's Privacy

Our websites and online marketing are not directed to, and Enterprise Holdings
does not knowingly collect personal information from, children under the age of
18 or your country's age of minority. If you nevertheless believe that your
child has provided us with their personal information and you need to let us
know to delete it, please contact us using the link at the top of this page.

How We Use Information About You

We use the information we collect from you or about you to provide you with our
services and for the following purposes:


WHERE IT IS NECESSARY FOR THE PERFORMANCE OF A CONTRACT WHICH GOVERNS THE
SERVICES WE PROVIDE TO YOU, INCLUDING

 *  To assist the transactions that you (or someone on your behalf) request,
   such as reserving, renting, purchasing, leasing motor vehicles, fleet
   management services or providing accident management services;
 * Unless where consent may be required by applicable law, to communicate
   important information regarding your reservation, rental, lease or purchase
   of a vehicle.  These communications are transactional in nature and will be
   sent to you via email, text or calls;
 * To provide customer service related to your interactions with us or to
   respond to your enquiry;
 * To enroll you in our loyalty programs and send information relating to your
   ongoing membership of these programs;
 * To enroll you in our CarShare and Car Club business, and to send information
   relating to your ongoing membership of these business.


WHERE NECESSARY FOR US TO COMPLY WITH A LEGAL OBLIGATION, INCLUDING

 * To use and share information about your vehicle's location with emergency
   services in the event that you are involved in a road accident;
 * To use and share information with government and regulatory authorities when
   required by law, traffic regulation, or in response to legal process,
   obligation, or request, including checking appropriate sanction lists or for
   maintaining public security.


WHERE IT IS NECESSARY FOR OUR LEGITIMATE INTERESTS, AS LISTED BELOW, AND WHERE
OUR INTERESTS ARE NOT OVERRIDDEN BY YOUR DATA PROTECTION RIGHTS, INCLUDING

 * To communicate important information about your rental and provide you great
   service. These communications, which are transactional in nature, will be
   sent to you via email, text or calls;
 * To assist us in providing better products and services: for example, to
   evaluate the performance of our staff, to assess the quality of products and
   services received and to help us improve our websites, facilities and
   services.  Unless where consent may be required by applicable law, your
   feedback may be requested via email, text or call;
 * To compile statistics and analysis about our customers' use of our websites,
   products and services. These statistics are used only to enable us to provide
   better customer service, products, features and functionality to you and
   other customers in the future;
 * Where permissible, to develop a profile of you and your interactions with us
   so that we can provide tailored offers, opportunities and services that may
   be of interest to you. To enhance your advertising experience, we use
   cross-device tracking. This means we may collect and combine data from your
   various devices to show you ads that are relevant to your interests;
 * To protect our legal rights and manage the security of our networks and
   property, including to protect our websites from spam and abuse. For example,
   we will use CCTV to ensure the security of our premises;
 * For loss prevention, we maintain a record of individuals whose past
   interactions with us indicate they may present a non-payment or safety risk;
 * For fraud prevention purposes, to verify identity and authenticate
   identity-related documentation as well as additional points of contact for
   rental related communications through personal references;
 * To use and share your information with third parties to permit us to pursue
   available remedies or limit damage that we may sustain and to enforce the
   terms of any rental agreement or our websites' terms and conditions;
 * To enable us to use vehicle data systems for purposes listed in the Vehicle
   Data section above, such as assisting in recovering a vehicle we reasonably
   believe is stolen or abandonded; and to facilitate the vehicle return process
   (where remote return is available) and billing purposes;
 * Unless where consent may be required by applicable law, we may use personal
   information for marketing and promotional purposes to show you advertisements
   for products and/or services tailored to your interests on social media and
   other websites. 
 * To de-identify or aggregate personal information collected about you and use
   it for any lawful purpose;
 * To transfer your data as described in the “Global Data Transfers and
   Processing” section; and
 * To receive, use and share your information with third parties to prevent,
   detect, and report fraud and protect our business interests and rights,
   privacy, safety and property, or that of individuals and the public. We will
   do this to respond to law enforcement request, collect unpaid bills, to avoid
   liability for penalties you incur (e.g. traffic citations) and for claims
   processing purposes.


WHERE YOU HAVE GIVEN CONSENT, AS REQUIRED BY YOUR COUNTRY’S APPLICABLE LAW,
INCLUDING

 * To assist us in providing you with the most appropriate vehicles, such as
   those with adaptive driving devices. In some cases, this will require us to
   infer or explicitly collect information about your health or physical
   condition;
 * To send one-time use security tokens via text;
 * Where applicable, to ask for you feedback by email, text or call, to assist
   us in providing better products and services: for example, to evaluate the
   performance of our staff, to assess the quality of products and services
   received and to help us improve our websites, facilities and services;
 * Where applicable to ask if you want to receive by email or text promotional
   or targeted marketing communications, opportunities and services that may be
   of interest to you. These will include invitations to join our loyalty
   programs, upgrade announcements, offers and discounts, online communications
   regarding an incomplete online membership form or reservation and offers
   related to other services and products we offer. To improve your advertising
   experience we use cross-device tracking to show you ads that are relevant to
   your interests. Some of these offers will be received in advertising on
   non-Enterprise sites, including on social media, or other digital platforms; 
 * Where applicable, to use of vehicle information to assist and manage
   transactions that you have agreed to and to fulfil obligations under the
   Rental Agreement; 
 * You can choose to withdraw your consent at any time; however, such withdrawal
   does not affect the lawfulness of processing before your withdrawal.


RETENTION OF YOUR PERSONAL INFORMATION

We retain your personal information for as long as we need to fulfil our
business purposes, as set out below:

Rental transactions

We may keep the data associated to your rental agreement for up to seven years
from the date of the rental or in accordance with our business needs, subject to
other local legal requirements. We keep records of payments you have made for
two years from the date of the transaction (depending on the location of the
rental). 

Car Sales

We keep the data associated to the sale of a vehicle for up to ten years from
the date of sale, subject to other local legal requirements.

Claims

We keep the data associated to claims involving our renters or other individuals
for the life of the claim and up to ten years from conclusion of our obligation,
subject to other legal requirements

Customer service-related queries

We keep general queries for three years, unless you make a complaint, in which
case, we keep complaint data for seven years.

Marketing and analytical purposes

We keep data linked to cookies and other online identifiers up to three years.
We keep other marketing information, such as email subscription and loyalty
enrollment data for up to seven years after your last interaction with us.

Disputes & law enforcement

If we are involved in litigation or a governmental or regulatory investigation,
then we keep data throughout the period of litigation or investigation and for
five years after that. If a settlement means that we must keep data for longer,
then we keep data for the period required to administer the settlement. If we
provide data to law enforcement agencies, then we keep a record of this for one
year beyond the end of the investigation.

Who We Share Information With

As a global provider of transportation solutions, we share your information as
follows to provide a seamless transactional experience. 


SUBSIDIARIES

We share your contact, driver qualification, transactional, loyalty and
affiliation, health, optional information, claims information, car sales
financial and personal information, and car sale transactional information with
our subsidiaries for providing the transactions you have requested and (with
your consent and where applicable) for marketing purposes. See the Subsidiaries
page for a list.  The list is subject to change from time to time and you should
periodically review it for changes. Our subsidiaries’ employees in our IT,
marketing, operations and customer service divisions will use your information,
as described in this Privacy Policy, including, if required by applicable law,
to send you information about products and services or respond to your inquiry.


FRANCHISEES

The nature of the business and operations require us to share your contact
information, and where applicable driver qualification, transactional, loyalty
and affiliation, and (if applicable) health information with our franchisees
("Franchisees").  See the Franchisees page for a list. The list subject to
change from time to time and you should periodically review it for changes.  For
these transactions, the Franchisee is an independent data controller or
equivalent under applicable law and will maintain its own privacy policy in
respect of the rental data that you provide to the Franchisee. You are
encouraged to check the privacy policy of the Franchisee that is applicable to
your transaction.

To identify who is the data controller or equivalent under applicable law in
respect of your personal information, see the Key Facts information provided in
your rental reservation, the rental terms and conditions or visit the Contact
Us page.


FULFILLMENT PROVIDERS

Rental Transactions

In certain countries, we may use a fulfillment provider to carry out your rental
car transaction. For example, if you make a reservation for a car and driver in
countries that require a driver, we will send your Contact and Transactional
Information to the fulfillment provider in those countries. Where car and driver
services are made available for you to reserve, these services are fulfilled by
the company disclosed at the time of reservation. While made available through
our branded websites, these companies are independent operators and you are
encouraged to check the privacy policy of the company applicable to your
transaction. See the Franchisee & Fulfillment Provider page for a list.

Car Sale Transactions

In order to provide an appraisal value of a trade-in vehicle, Car Sales uses
your Vehicle Identification Number (VIN) to run a vehicle history and value
report on your vehicle.  After your purchase of a vehicle from one of our Car
Sales locations, and at your request, to facilitate additional vehicle options
(leather seats, tinted windows, etc.) we will share your contact and (where
applicable) car sales transactional Information with the companies that provide
those products or services. For these transactions, the fulfillment provider is
an independent data controller or equivalent under applicable law and will
maintain its own privacy policy in respect to the information that you provide
to the provider. You are encouraged to check the privacy policy of the provider
that is applicable to your transaction.


OUR SERVICE PROVIDERS AND BUSINESS PARTNERS

We will share your:

Contact, driver qualification, transactional, claims information, car sales
financial and personal information, and car sale transactional information

 * Payment, administrative and technical support providers
 * Our insurance replacement, corporate rental or other customers or partners to
   facilitate the vehicle repair, rental transaction, and rewards programs with
   Enterprise Holdings group members    
 * Vehicle recovery agents
 * Debt collection providers
 * Credit Reporting Agencies
 * Identity and address verification providers
 * Claims processors
 * Vehicle manufacturers and their vehicle repair providers and/or roadside
   assistance providers
 * Fleet providers
 * Other providers for vehicle repair and damage assessment purposes

Health Information

 * Claims processors
 * Adaptive device providers

Contact and Transactional Information

 * Toll and citation processors

Contact, Transactional, Loyalty and Affiliation Information:

 * For insurance replacement, corporate rental or other customers or partners to
   facilitate the rental transaction and rewards programs with Enterprise
   Holdings group members;
 * Companies who conduct customer research or satisfaction surveys on our
   behalf;
 * Communication providers which send email, text and other marketing and
   service-related communications to you on our behalf; In the European Union,
   our communications provider, Twilio, may collect and process certain
   information from you as a controller to provide these services.   Please
   visit Twilio’s privacy notice here to learn more about their data practices.
 * Customer support providers, such as the provider of our live chat feature, in
   order to provide you customer service;
 * Commercial account partners to manage their account with us, including
   payment of amounts that may be owed to Enterprise under the rental agreement
   or other agreement. Please see their privacy policy for details about their
   privacy practices.

Web and Mobile Information

 * Analytics and technology providers for location-based services and to
   analyze, enhance and manage our data in order to provide, maintain, and
   improve our services;
 * Web and mobile application session replay partners allow us to replay user
   sessions to improve browsing experience and troubleshoot errors; and

Anonymized and De-identified information

 * Our advertising and marketing partners and third-party media properties,
   including social media sites, with whom we share aggregated or de-identified
   information about our customers, to allow them to send targeted advertising
   messages on our behalf (subject to confidentiality agreements as
   appropriate).


GOVERNMENT AUTHORITIES

Your personal information may also be shared with government authorities as
outlined above.


SALE, MERGER OR CHANGE IN CONTROL

Your information may also be transferred to another company in the event of a
transfer, change of ownership, reorganization or assignment of all or part of
Enterprise Holdings' businesses or assets. This will occur if the parties have
entered into an agreement under which the collection, use and disclosure of the
information is limited to those purposes of the business transaction, including
a determination whether or not to proceed with the business transaction. If
required by law, you will be notified via email or prominent notice on our
websites of any such change in ownership or control of your personal information
or as otherwise may be required or permitted by law.


TESTIMONIALS

We may post customer testimonials on our websites which may contain your contact
information. We use a third-party provider to manage this process. This provider
is responsible for obtaining your consent as necessary, removing content upon
your request and answering any questions you may have.


SOCIAL MEDIA PLATFORMS AND NETWORKS

Our websites may include social media features, such as the Facebook button.
These features may collect your IP address, pages you are visiting on our site,
and may set a cookie to enable the feature to function properly. Social media
features and widgets are either hosted by a third party or hosted directly on
our site. Your interactions with these features are governed by the privacy
policy of the company providing it.

If you use one of these social media sites and do not want them to collect data
through our website and link it to your member data, you must log out of your
user account before visiting our website and delete the relevant cookies. You
can also block social plug-ins with browser add-ons. See the social media site
for their plug-in instructions or see our Cookie Policy for more information.

Global Data Transfers And Processing

In order for us to operate and provide you services globally, the information
you provide us or that we collect may be transferred or accessed by entities
around the world. Enterprise maintains its global information systems primarily
in the United States.  If you provide to us or if we collect personal
information about you outside the U.S., we will transfer and maintain your
personal information in the U.S.. However, in limited circumstances, your
personal data may be stored outside the U.S., including where we use certain
service providers such as call center support, claims processors and IT
providers. 

 

Where applicable, Enterprise enters into Standard Contractual Clauses or another
approved mechanism for cross-border transfers.  For EU, U.K. and Swiss data
transfers to the U.S., please see the section immediately below. However, we
will not rely on the Swiss-U.S. Data Privacy Framework or the U.K.-U.S. Data
Privacy Framework until they enter into force, but we adhere to their required
commitments in anticipation of their doing so.

 

EU-U.S. Data Privacy Framework, UK-U.S. Data Privacy Framework and Swiss-U.S.
Data Privacy Framework

We participate in and have certified our compliance with the EU-U.S. Data
Privacy Framework, the UK-U.S. Data Privacy Framework and the Swiss-U.S. Data
Privacy Framework (the “Frameworks”). We are committed to treating all personal
data received from European Union (EU) member countries, the U.K., and
Switzerland in reliance on these Frameworks and their applicable principles. 

To learn more about the EU-U.S. Data Privacy Framework, and to view our
certification, visit the U.S. Department of Commerce's website
(https://www.dataprivacyframework.gov/s/) . With respect to information received
or transferred pursuant to the EU-U.S. Data Privacy Framework, we are subject to
the regulatory enforcement powers of the U.S. Federal Trade Commission. In
certain situations, we may be required to disclose personal information in
response to lawful requests by U.S. public authorities, including to meet
national security or law enforcement requirements.   

Enterprise Holdings is responsible for the processing of personal data it
receives under the Frameworks and subsequently transfers to third parties acting
as an agent on its behalf. Enterprise Holdings complies with the Frameworks’
applicable principles for all onward transfers of personal data from the EU, the
U.K., and Switzerland, including the onward transfer liability provisions. 

If you have an unresolved privacy or data use concern that you feel we have not
addressed satisfactorily, please contact our U.S.-based third-party dispute
resolution provider (free of charge) at
 https://www.jamsadr.com/DPF-Dispute-Resolution. 

Under certain conditions, as more fully described on the U.S. Department of
Commerce’s website (https://www.dataprivacyframework.gov/s/), you may invoke
binding arbitration when other dispute resolution procedures have been
exhausted. 


FRANCHISEES/FULFILLMENT PROVIDER/CORPORATE-OWNED LOCATIONS

If you book a reservation to be fulfilled by a franchisee or fulfillment
provider in another country or an Enterprise corporate-owned location (e.g., in
the United States, Canada, Germany, Spain, France, Ireland and the United
Kingdom), we will transfer your personal information to our franchisee,
fulfillment provider or local affiliate in that country in order to facilitate
your requested transaction.

Visit the Contact Us page for the data controller applicable to your
transaction.

Your Rights

The data protection laws of the European Economic Area, United Kingdom, 
Switzerland, Brazil, or Japan provide the following rights to covered
individuals:

 * Opt-out of some collection or uses of your personal information, including
   the use of cookies and similar technologies and the use of your personal
   information for marketing purposes, and the anonymization of your personal
   information for data analyses;

 * Access your personal information, rectify it, restrict or object to its
   processing, or subject to exemptions under law, request its deletion;

 * Receive the personal information you provided to us to transmit it to another
   company;

 * Withdraw any consent provided (such withdrawal does not affect the lawfulness
   of processing before your withdrawal); and

 * Where applicable, lodge a complaint with your supervisory authority.

 * Contact our Data Protection Officer (DPO@ehi.com) or submit a privacy
   complaint through our Global Privacy Portal form.

California

California residents have certain rights with respect to personal information
about them we have collected.  If you are a California resident, you may
exercise the following rights regarding your personal information, subject to
certain exceptions and limitations:

 * Right to access the personal information we have collected about you and
   learn how we collect this information, our purpose in collecting it, and the
   types of parties we may have disclosed it to;

 * Right to correct inaccurate personal information;

 * Right to delete the personal information we have collected from you;

 * Right to opt-out of our sale(s)/sharing of your personal information  and

 * The right not to receive discriminatory treatment for the exercise of their
   privacy rights.

Our use of cookies or other tracking technologies is deemed a “sale” or
“sharing” under California law (in this context “sharing” means cross contextual
behavioral advertising) of personal information. You can opt out by clicking the
“Privacy Choices” button at the bottom of the website you are visiting.  

 

 1. The following categories of personal information disclosed are considered
    “sale”/ “sharing” under California law: device information and geolocation
    data.

 2. The following categories of third parties to whom personal information was
    disclosed are considered “sale”/ “sharing” under California law: social
    media platforms and networks.

 

Virginia, Colorado and Connecticut 

If you are a Virginia, Colorado or Connecticut resident, you may exercise the
following rights regarding your personal information, subject to certain
exceptions and limitations:

 * Right to confirm the processing of and access to your personal information;

 * Right to correct inaccurate personal information we have collected from you;

 * Right to delete the personal information we have collected from you; and

 * Right to opt-out of targeted advertising. 

Colorado, Connecticut and Virginia residents have the right to appeal the
decision we have made in connection with your privacy rights request. Please
submit all appeal requests by replying to the communication resolving your
original request or emailing us at privacyrequests@ehi.com.

Nevada

While we do not sell your data, under Nevada law, residents still may submit a
request to not have their data sold.  If you are a Nevada resident you can
exercise this right by  accessing  our Global Privacy Portal on our Contact
Us page.

 

Canada

If you are a resident of Canada, outside of Quebec, you have the right to:

 * Access your personal information and rectify it;

 * Withdraw any consent provided; and

 * Where applicable, lodge a complaint with your supervisory authority.
   
    

Quebec

 * Quebec residents have certain rights with respect to personal information
   about them we have collected. If you are a Quebec resident, you may exercise
   the following rights regarding your personal information, subject to certain
   exceptions and limitations: Right to access the personal information we have
   collected about you;

 * Right to correct your personal information if you discover that any of it is
   inaccurate, incomplete or out of date;

 * Right to request that we delete the personal information we have collected
   from you;

 * Right to object to and restrict the processing of your personal information
   that is no longer accurate or necessary; 

 * Right to withdraw your consent given for processing of your personal
   information; and

 * Right to receive the personal information we have collected from you in a
   structured, commonly used and machine-readable format 
   
    

Exercising Your Rights

You may exercise any applicable rights described above by accessing our Global
Privacy Portal on our Contact Us page.  If you wish to lodge a complaint with a
supervisory authority, in Europe you may contact the necessary supervisory
authority. In Canada you may contact the Privacy Commissioner of Canada by
visiting https://www.priv.gc.ca/cu-cn/index_e.asp or at Office of the Privacy
Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec, K1A 1H3. 

We may require additional information from you to verify your identity and
residence before we can process your request.  For California, Virginia,
Colorado and Connecticut residents, wishing to exercise rights under their
state’s privacy law,  you may be required to provide your driver’s license or
official state identification document in order to provide proof of residence. 
Please be sure to redact your photograph and all identifying information, other
than your name, address and driver’s license number.  We also reserve the right
to restrict access to your information or to limit your rights (e.g., if such
disclosure is prohibited by law or if the rights of another individual might be
violated).  In some instances, this may mean that we are able to retain your
personal information even if you withdraw your consent.

California residents may designate an authorized agent to make a CCPA request on
your behalf by completing and signing the form available here.

If you live in British Columbia, Alberta, or Quebec, please refer to the
following resources. In British Columbia, you may find information on how to
exercise your rights at the British Columbia Office of the Information and
Privacy Commissioner website. In Alberta, you may find information on access
requests here and making complaints here. In Quebec, you may find information on
your privacy rights here at the Commission d’accès à l’information Quebec
website.

 

 Global Privacy Controls

We generally recognize commercially recognized opt-out preference signals (e.g.,
Global Privacy Controls (GPC)). Recognition of this signal applies only to the
specific device and/or browser that communicates the signal and does not cross
over to all devices/browsers you use to access the services which we provide.

 

Marketing Preferences

You will be able to opt out of direct marketing communications from Enterprise
Holdings and our subsidiaries, affiliates and Franchisees by following the
instructions in each communication you receive.  You may also contact us
directly using the link at the top of this page.

You can opt out of display ads you see on non-Enterprise sites by clicking on
the ad choices icon in the ad or through the privacy settings on the site.

Changes To These Policies

As necessary, we will update our Privacy Policy and Cookie Policy to reflect
changes in our privacy practices. If we make any material changes, we will
notify you by email (sent to the email address specified in your account) or by
means of a notice on this site or as otherwise may be required or permitted by
law, prior to the change becoming effective. We encourage you to periodically
review this site for the latest information on our privacy practices.


FRANCHISEES/FULFILLMENT PROVIDERS

A list of our Franchisees/Fulfilment Providers by region, country, and brand.


SUBSIDIARIES/AFFILIATES

A list of our independent regional subsidiaries


VEHICLE MANUFACTURERS

A list of manufacturers from which we purchase vehicles.


SMS POLICY - RENTAL






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