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WEBINAR




MODERNIZING ITSM IN THE PUBLIC SECTOR


OVERVIEW

SEPTEMBER 12
11AM PT, 2PM ET


Register

As public sector IT teams face increased pressures and demands, many IT leaders
are looking for ways to relieve the strain. This quest often leads them to the
IT Service Desk.

Common IT Service Desk tasks – like password resets, creating accounts and
active directory updates – leave teams stuck enduring manual toil and take time
away from higher value tasks. ITSM (IT Service Management) can help agencies
relieve much of the burden from the IT Service Desk by leveraging automation and
self-service.

Join Government Technology and TeamDynamix for a webinar on September 12, 2023,
at 11 AM PT/2 PM ET to learn how agencies are using ITSM to:

 * Expedite IT Service Desk response times and reduce ticket volume
 * Improve self-service adoption
 * Embrace ITIL to optimize processes
 * Introduce automation and reduce IT toil
 * Integrate backend systems for improved constituent service


SPEAKERS


ANDREW GRAF

CHIEF PRODUCT OFFICER, TEAMDYNAMIX

Andrew focuses on helping customers optimize their IT teams with automation and
collaboration tools; his innovative approach has been the driving force behind
the vision to combine IT Service Management with Project Portfolio Management
for a unified view of resources and work. He has also brought to market an
enterprise integration and automation platform that will help state and local
government to better manage data and to connect systems for improved workflow
and automation.


RUSS NICHOLS — MODERATOR

SENIOR FELLOW, CENTER FOR DIGITAL GOVERNMENT

Russ Nichols’ public service spanned over 32 years and included management and
executive positions with the California Department of Forestry and Fire
Protection, the California State Controller’s Office, and the Employment
Development Department.


SPONSORED BY



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COMPLIMENTARY WEBINAR


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MODERNIZING ITSM IN THE PUBLIC SECTOR

TUESDAY, SEPTEMBER 12, 2023

11:00 AM PT / 2:00 PM ET
DURATION: 1 HOUR
COMPLIMENTARY WEBINAR

For questions or to register, contact:
Miranda Ledesma
(800) 940-6039 ext. 1456
mledesma@govtech.com


We accommodate those with disabilities. For assistance, please email
mledesma@govtech.com.