jobs.sap.com Open in urlscan Pro
130.214.193.81  Public Scan

Form analysis
2 forms found in the DOM

Name: keywordsearch — GET /search/

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                      <option value="Finanzen">Finanzen</option>
                      <option value="Information Technology">Information Technology</option>
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                      <option value="Sales">Sales</option>
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                      <option value="Sekretariat / Assistenz">Sekretariat / Assistenz</option>
                      <option value="Software- Qualitätssicherung">Software- Qualitätssicherung</option>
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Name: emailsubscribe — POST /talentcommunity/subscribe/?locale=de_DE&jobid=1026784301

<form id="emailsubscribe" class="emailsubscribe-form form-inline" name="emailsubscribe" method="POST" action="/talentcommunity/subscribe/?locale=de_DE&amp;jobid=1026784301" xml:lang="de-DE" lang="de-DE" novalidate="novalidate" style="display: none;">
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    <input id="emailsubscribe-button" class="btn emailsubscribe-button" title="Benachrichtigungen erstellen" value="Benachrichtigungen erstellen" type="submit" style="float: none">
  </div>
</form>

Text Content

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Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil



Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil



Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil





SAP SIGNAVIO SUPPORT ENGINEER (F/M/D)

Consulting and Professional Services
Jetzt bewerben »
share
Weniger Optionen anzeigen
Laden...
Aufgabenbereich
Alle Bildung und TrainingConsulting and Professional ServicesCorporate
OperationsFinanzenInformation TechnologyKundenservice und
UnterstïutzungMarketingPersonalPre-SalesSalesSales SupportSekretariat /
AssistenzSoftware- QualitätssicherungSoftware-Design und
EntwicklungSoftware-Development OperationsSolution und Produkt Management
Karrierestatus
Alle AbsolventenAusbildungBerufserfahrenStudenten
Land/Region
AlleDeutschlandÖsterreich


We help the world run better

 

Our company culture is focused on helping our employees enable innovation by
building breakthroughs together. How? We focus every day on building the
foundation for tomorrow and creating a workplace that embraces differences,
values flexibility, and is aligned to our purpose-driven and future-focused
work. We offer a highly collaborative, caring team environment with a strong
focus on learning and development, recognition for your individual
contributions, and a variety of benefit options for you to choose from. Apply
now!

 

All SAP locations in Germany as for example Walldorf (close to Heidelberg),
Hamburg, Berlin, Ratingen (close to Düsseldorf), Eschborn (close to Frankfurt),
Gerlingen (close to Stuttgart), Hallbergmoos (close to München) are possible.

 

YOUR FUTURE POSITION

 

Your daily work will contain the following what you will be doing mostly:

 

Issue Resolution

 * You will troubleshoot and diagnose customer issues of greater complexity,
   investigating and resolving such issues and promptly responding to the
   customer which may involve multiple computer environments/platforms and
   application systems
 * Interact with network services, software systems, and applications
 * Assisting end users in using the software best on our best-practices and
   guidelines
 * Manage your own schedule of tickets, which includes determining priority
   levels and negotiating and setting expectations with customers
 * You will thoroughly document all issues, develop and review content for
   knowledge base using KCS
 * You will work directly with other international technical support staff,
   quality assurance, development, and the Account Team to resolve problems
 * Support customers via email, telephone and web sessions

 

Internal Improvement and Collaboration

 * You assist in the QA of beta products and pre-GA versions
 * Other teams, such as CSM, rely on your help and assistance with technical
   product issues
 * Helping the development or improvement of internal processes and tools to
   enhance the team’s performance and daily work

 

On-Premise installation and maintenance support

 * You install new deployments of software updates, including provisioning and
   working with customers to install it on their systems
 * You are THE internal expert on customer’s software configuration
 * In rare cases, visiting a customer to inspect or fix a customer systems

 

YOUR PROFILE

 

 * Several years' experience in Customer Service, ideally in B2B Cloud Software
   companies
 * A team player who can work in an international team.
 * Experience with working remotely.
 * Strong verbal and written communication skills in English and German 
 * Strong analytical thinker who is focused on problem solving
 * General understanding of SaaS/Cloud (On-Premise systems)
 * Experience in working with DBMS, web applications and Single-Sign-On
   technologies
 * Experience in Ticket systems (Jira/ServiceNow ) such as documentation systems
   (Confluence/KCS)
 * Basic knowledge of Databases (MySQL, MS SQL, Oracle, NoSQL MongoDB) with
   applications like (SQL Management Studio or MySQL Workbench, Robo3T etc.) 

 

ABOUT THE TEAM

 

Building on SAP's intelligent enterprise strategy, it is the mission of Business
Process Intelligence to assist our customers in navigating through their digital
transformation and help them understand and improve their business processes in
a data-driven way. Together, with the acquisition of SAP Signavio, a recognized
and strong market leader in the process excellence and intelligence area, we are
creating a comprehensive, end-to-end Business Process Intelligence offering for
our customers! Our purpose is to help our customers innovate in an ever-changing
world!

 

Due to the acquisition scenario, the role will be reporting to an SAP Signavio
manager, you will be informed about the future manager during the application
process. The SAP Manager mentioned here as the hiring manager is an interim
manager.

 

We build breakthroughs together

 

SAP innovations help more than 400,000 customers worldwide work together more
efficiently and use business insight more effectively. Originally known for
leadership in enterprise resource planning (ERP) software, SAP has evolved to
become a market leader in end-to-end business application software and related
services for database, analytics, intelligent technologies, and experience
management. As a cloud company with 200 million users and more than 100,000
employees worldwide, we are purpose-driven and future-focused, with a highly
collaborative team ethic and commitment to personal development. Whether
connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, we build breakthroughs,
together.

 

We win with inclusion

 

SAP’s culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone – regardless of background – feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action
employer. We are committed to the values of Equal Employment Opportunity and
provide accessibility accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and are
in need of accommodation or special assistance to navigate our website or to
complete your application, please send an e-mail with your request to Recruiting
Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee
Referral Program, according to the eligibility rules set in the SAP Referral
Policy. Specific conditions may apply for roles in Vocational Training.

 

Requisition ID: 377870  | Work Area: Consulting and Professional Services  |
Expected Travel: 0 - 10%| Career Status: Professional | Employment Type: Regular
Full Time, unlimited | Additional Locations: Virtual - Germany #LI-Hybrid




Jetzt bewerben »
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Ausschreibungsnummer 377870
Ausschreibungsdatum 17.02.2024
Funktionsbereich Consulting and Professional Services
Karrierestatus Berufserfahren
Anstellungsverhältis Vollzeit, unbefristet
Voraussichtliche Reisetätigkeit 0 - 10%
Standort

Berlin, DE, 10557

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