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GUIDES


7 KPIS FOR EXCELLENT CUSTOMER SERVICE

In this guide, we will explore 7 of the most effective key performance
indicators for customer service campaigns and how they can be used to increase
the overall satisfaction of your clients and agents alike.



Measuring your contact center performance should be the cornerstone of any
inbound campaign. Making use of these KPIs will:

1. Build a solid brand with your existing clients

2. Get new clients interested in your business

3. Increase the satisfaction of both your clients and your agents.

Get actionable bite-size information about what KPIs to track for better overall
inbound performance!


GET YOUR COPY NOW!

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 * Why NobelBiz?

 * Customer Support
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 * Contact Us

 * Products

 * NobelBiz Omni+ Contact Center Software
 * Cloud Contact Center Solution
 * Voice Carrier
 * Compliance and Security
 * Localtouch Intelligent Caller ID Management
 * Unified Agent Desktop
 * Inbound Voice Interactions
 * Outbound Voice Interactions

 * Verticals/ Solutions

 * Enterprise
 * Small & Mid-Market
 * Lead Gen
 * Business Process Outsourcing (BPO)
 * Collections
 * Sales & Telemarketing
 * Fundraising - Charity
 * Customer Services

 * Features

 * Automatic Call Distribution (ACD)
 * Interactive Voice Response (IVR)
 * Dynamic Routing (DBR)
 * Computer Telephony Integration (CTI)
 * Predictive Dialer
 * Preview Dialer
 * Progressive Dialer
 * Automatic Preview Dialer
 * Social Media for Contact Centers
 * Dragon Call initiator + Call Guard ecosystem

 * RESOURCES

 * Webinar Series
 * First Contact Podcast
 * Workshops
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 * Blog
 * Whitepapers
 * eBooks
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 * Guides
 * Steve Bederman's Collection


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