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      tickets and help center
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Help Center Articles


FASTER ANSWERS FOR CUSTOMERS, FEWER QUESTIONS FOR YOUR TEAM

Deliver help content to customers – and scale your support – with our integrated
knowledge base.
Get started


> “With Intercom, we can divert repetitive questions with a bot that suggests
> relevant articles, while still providing a great customer experience.”

Winston Christie-Blick, Product Manager



24/7 help, even when your team is away

 * A single source of truth
   
   
   
   Set up one central place for your customers to reliably find answers, tips,
   and other important info when they need it.

 * Deliver help in context
   
   
   
   Optimized for the channels customers use – your website, mobile app,
   in-product messages, or chat.

 * Additional chat support
   
   
   
   With the Messenger on every article, your customers can instantly start a
   conversation if they need more help.

Get started

Create multilingual articles for your global customers for faster self-serve
answers


Publish help content like a pro

 * Create engaging articles
   
   
   
   Use our editor to effortlessly add images, videos, call-to-action buttons,
   and interactive guides to your articles.

 * Tailor to any audience
   
   
   
   Create unique help content and serve it to different audiences, like paid
   users or visitors – or even based on language.

 * Make it truly yours
   
   
   
   Keep your help center on-brand by customizing the color, logo, header,
   domain, and more.

Get started
Insights for smarter self-service

 * Feedback loops
   
   
   
   Use our built-in feedback loops to clearly see what’s working, or how to make
   articles better for your customers.

 * Automate feedback
   
   
   
   Track how customers are rating your content, or collect more thorough
   feedback if they can’t find an answer.

 * Discover your blind spots
   
   
   
   Know exactly what articles to write next based on what your customers
   searched for but couldn’t find.

Get started


THE BEST SUPPORT IS NO SUPPORT

Resolve issues before they arise using our powerful outbound messaging. Targeted
banners, chat messages, tooltips, and more shorten support queues and reduce
team burnout.


Over 25,000 companies are delivering conversational experiences with Intercom
 1. 
 2. 
 3. 

Read customer stories

Create your knowledge base

Early Stage company? Eligible applicants get Intercom for just $65 a month.
Learn more
Get started
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 * Pricing

 * Use Cases
   
   * Support
   * Engage
   * Convert

 * Company Size
   
   * Mid-Market / Enterprise
   * Small Business
   * Early Stage

 * Industries
   
   * Financial Services
   * E-commerce
   * Education
   * Healthcare

 * Features
   
   * Business Messenger
   * Customizable bots
   * Automated answers
   * Product Tours
   * Outbound Messages
   * Inbox
   * Help Center Articles
   * Apps + Integrations
   * Customer data
   * Live Chat
   * Mobile Apps
   * Mobile Carousels
   * Series
   * Tickets
   * Transactional Messaging
   * Surveys
   * Switch
   * SMS

 * Resources
   
   * Blog
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   * Academy
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   * Product Changes
   * App Store
   * Docs
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   * Status
   * Security
   * Books and Guides
   * Services

 * Company
   
   * About
   * Customers
   * Intercom Community
   * Careers
   * Newsroom
   * App Partner Program
   * Service Partner Program
   * Contact Us
   * Terms
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