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Text Content

 * About First Citizens
 * Locations
 * News and Notices

Search First Citizens

 * Personal
   * Digital Banking
   * Savings & Chequing
   * Credit Cards
   * Borrowing
     * Loans
     * Mortgages
     * Mortgage Process
   * Wealth Management
     * First Citizens Investment Services
     * Retirement Calculator
     * FCIS – Annual Reports
 * Business
   * Digital Banking
   * Credit Cards
   * Savings and Chequing
     * Business Chequing Accounts
   * Borrowing
   * Wealth Management

 * Online Banking
 * Contact Centre
 * Web Chat
 * Customer Support
   * Customer Support
   * Enquiries
   * Customer Surveys

 * LOGIN
   * Barbados
   * St. Lucia
   * St. Vincent & the Grenadines
































ONLINE BANKING






WELCOME TO FIRST CITIZENS ONLINE BANKING.

 * Manage your accounts, Pay your credit card

 * Open accounts, Apply for loans and credit cards

 * Pay bills and transfer funds to friends and family
 * View, download and print your monthly eStatement

Sign Up Now!
Login

FIRST CITIZENS ONLINE BANKING

First Citizens Online Banking … enjoy the ease and accessibility of the simplest
yet most powerful money management tool available to you.

This absolutely FREE service, allows you to do your routine banking and
non-banking transactions at your whim and fancy!  

Available 24/7, all you need to move to the ultimate in Self Service Banking is
internet access. Further details on system requirements can be found at FAQs
– Security.

No other service affords you the widest variety of transactions and benefits as
the First Citizens Online Banking Service:

 * View your First Citizens account and credit card balances and transaction
   history anytime. No need to wait on statements!
 * Access a Secure and Convenient online channel to send your requests for
   service and assistance, through the Online Banking Secure Messaging Facility!
 * Transfer funds quickly between your First Citizens accounts OR to anyone else
   at First Citizens or any other local bank!
 * Pay your First Citizens and other banks’ credit card bills easily!
 * Make payments to over 30 institutions, including other Banks, Financial
   Institutions and merchants! Save time!
 * Open an account or apply for a loan online. So fast and easy!
 * Stay informed. When you’re on the go, receive account alerts via e-mails.
 * Online Wire Transfer Request Form
 * Ability to pay multiple payees in a single transaction.
 * Ability to re-order cheque books.
 * Ability to download account information to Microsoft Excel, Quicken and Money
   formats.
 * Transfers from your Abercrombie fund.

All these transactions are done in a highly secure environment that encrypts
your information as you transact. In addition, you are well covered by a host of
security measures such as secret questions and transaction pins.  Click for more
details.  

Click here to view our Brochure

CUSTOMER SUPPORT FOR ONLINE BANKING CUSTOMERS IS JUST AS CONVENIENT AS THE
SERVICE ITSELF:

1. Log in to the Online Banking Service, once possible, and send a Secure
Message OR

2. Send an email to info@firstcitizenstt.online

Interested in Online Banking?

Do not hesitate….register or start using the service NOW to reap the fruits of
more time and a more relaxed frame of mind.

If you like our Online Banking Service, we encourage you to also check out our:
Mobile Banking and Telebanking Services too. These services offer many similar
benefits and you never know when you may need them most!































Contact Us:

info@firstcitizenstt.online
 * Online Banking Login

 * About First Citizens
 * Corporate Social Responsibility
 * Investor Relations
 * Financials
 * FATCA
 * ProcureFirst Portal
 * Careers

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 * Tools & Calculators
 * Customer Support
 * First Citizens Share Price
 * Web Chat

 * TT Exchange Rates
 * Contact Centre
 * Mutual Fund Rates
 * Fees and Charges
 * Cyber Security Tips

 * Facebook
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 * LinkedIn
 * YouTube

 * Trinidad & Tobago

 * Legal
 * First Citizens Group Privacy Notice
 * Security
 * Market Conduct Guidelines



©2024 First Citizens. All Rights Reserved.









































Personal
Business
 * Digital Banking
 * Savings & Chequing
 * Credit Cards
 * Borrowing
   * Loans
   * Mortgages
   * Mortgage Process
 * Wealth Management
   * First Citizens Investment Services
   * Retirement Calculator
   * FCIS – Annual Reports

Explore Personal Banking
 * Digital Banking
 * Credit Cards
 * Savings and Chequing
   * Business Chequing Accounts
 * Borrowing
 * Wealth Management

Explore Business Banking
Online BankingContact CentreWeb ChatCustomer Support
 * Customer Support
 * Enquiries
 * Customer Surveys

About First CitizensLocationsNews and Notices
Trinidad & Tobago
 * Barbados
 * St. Lucia
 * St. Vincent & the Grenadines


SEARCH

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SMS BANKING COMMANDS

First Citizens SMS Banking allows you to use your cell phone to access eligible
accounts using SMS:

 * Check your account balances (for eligible accounts)
 * View a list of your most recent account activity
 * Transfer funds between eligible accounts

To use First Citizens SMS Banking you need the following:

 * To be registered for First Citizens Online Banking
 * To have a verified mobile device
 * To have a mobile device that supports SMS or Text Messaging




WHAT ARE COMMANDS AND HOW DO I USE THEM?

Commands are the SMS you send from your mobile device to First Citizens to
request your account information or transfer money between your eligible
accounts. After you have verified your mobile phone number, send a SMS to the
First Citizens Mobile Text short code 34778 (FIRST) using one of the
commands.Each of these quick codes will request an SMS with the information
shown below :



Command What it does BAL Retrieve balance for default account BAL <Insert
Nickname>
For Example: BAL Sav1 Retrieve balance on a registered account using account
nickname BAL ALL Retrieve balance for all registered account HIST Retrieve list
of the 10 most recent transactions posted on default registered account HIST
<Insert Nickname>
For Example: HIST Sav1 Retrieve list of the 10 most recent transactions posted
on a registered account using a nickname HIST d, from <date> to <date>
For Example: HIST d, from 04-05-2020 to 06-05-2020 Retrieve list of posted
transactions on default registered account with date range specified, (maximum
of 10 transactions) HIST <nickname> d, from <date> to <date>
For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020 Retrieve list of posted
transactions on a registered account using account nickname, within the date
range specified,(maximum of 10 transactions) HIST c,
from <low cheque number > to <high cheque number>
For Example: Hist c, from 200 to 205 Retrieve list of posted cheques on your
default registered account, within the cheque range number range specified HIST
<nickname> c, from <low cheque number > to <high cheque number>
For Example: Hist Chq1 c, from 200 to 205 Retrieve list of the posted cheques on
your registered account, with a nickname, within the cheque number range
specified RTRA Retrieve list of the 3 most recent posted transfers from your
default registered account RTRA <nickname>
For Example: RTRA sav1 Retrieve a list of the 3 most recent posted transfers
from your registered account with a nickname RTRA ALL Retrieve a list of the 3
most recent posted transfers from all your registered accounts TRAN <nickname1>
<nickname2> Amount
For Example: tran ck1 ck2 100 Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount>
For Example: tran ck2 500 Transfer amount from the default registered account to
the specified registered account using the nickname TRAN <nickname1> <Amount>
<Date>
For Example: tran ck2 500 04-10-2020 Transfer amount from the default registered
account to the specified registered account with the nickname, for a scheduled
future date. TRAN <nickname1> <nickname2> <Amount> <Date>
For Example: tran sav1 ck1 500 04-10-2020 Transfer stated amount from a
registered specified nicknamed account to a second registered nicknamed account,
for a scheduled future date. HELP BAL Retrieve information on the format of the
balance commands HELP TRAN Retrieve information on the format of the Transfer
commands HELP RTRA Retrieve information on the format of the Recent Transfers
commands HELP HIST Retrieve information on the format of the Account History
commands  HELP Retrieve information on the format of the Help command  STOP
Unsubscribe your mobile device from receiving First Citizens SMS Alert messages


SENDING COMMANDS:

Using SMS Banking is as simple as sending a short command via SMS to the First
Citizens shortcode 34778 (FIRST).

 * Type “Bal Sav1” as a SMS. The format to be used is Bal (space)
   account_nickname
 * Send to shortcode 34778 (FIRST) 
 * You will receive a SMS which will state the available balance on the account
   you nicknamed as Sav1.

When you send First Citizens a SMS, make sure you send it to the First Citizens
SMS Banking short code 34778 (FIRST). You may be able to store this number in
your mobile contacts or address book just like a regular phone number.

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QUICK TIPS

Below are Five important tips to ensure that your Online Banking experience is
optimised by protecting your PC from fraudulent attempts. Read on to find out
more.

 * Ensure that you install the latest security patches and updates to correct
   weaknesses in your system – it only takes one point of entry for hacking to
   occur
 * Install the latest Ant-Virus software to safeguard against viruses, in
   addition to regular virus sweeps of your system
 * Protect your system and its contents, by utilizing a personal firewall which
   minimizes outside attacks by unauthorized traffic.
 * Choose a password which no one else can think of, but is easy to remember. By
   using letters, numbers and symbols this reduces the likelihood that your
   password can be guessed.
 * Run anti-spyware programs regularly to prohibit the acquisition of personal
   information, for example, passwords, telephone numbers, credit card numbers
   and identification card numbers

Carrying out these simple steps can offer you some protection against the
electronic threats out there. The likelihood of becoming susceptible to these
threats is still there, as these measures are designed to minimize these
threats.

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our systems. By continuing to use our website, you consent to our use of
cookies. For more information on cookies and the processing of your personal
information, you can review our Privacy Notice.

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