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Submission: On March 30 via manual from US — Scanned from US
Effective URL: https://app.pandadoc.com/p/a1ea9212b23e79e2ddb64ccf6c66374ae456d464
Submission: On March 30 via manual from US — Scanned from US
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<form class="Form-qx2gn8-0 biKWMa"><span class="GhostSpan-c5rsli-0 eEKGyW">Inspire Closing Services & PI Client Service Agreement Notice</span><input readonly="" class="Input-sc-1p0w8u6-0 iwaBGz"
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Opens in a new window Opens an external website Opens an external website in a new window <!---->Close this dialog<!----> This website stores data such as cookies to enable essential site functionality, as well as marketing, personalization, and analytics. By remaining on this website you indicate your consent. Privacy Notice <!---->Close Cookie Preferences<!----> RevisionsCreated with Sketch.ImgReviewCreated with Sketch. Inspire Closing Services & PI Client Service Agreement Notice BY PARTNERS INTERPRETING BUSINESS TEAM AM Other actions Please fill in 14 required fields. Start INSPIRE CLOSING SERVICES & PI CLIENT SERVICE AGREEMENT NOTICE 1 of 1 document Service Agreement Established 3.18.22 3/18/21 Hello and good day. Earlier this month (3/2), Partners Interpreting (PI) officially acquired Visual Communication Interpreting (VCI). We are pleased to announce that this acquisition provides us with the scale, geographic reach, and capabilities to offer you even greater language access services. As we begin transition of your account to Partners, we will need to update your account. This notice is to inform you effective April 17, 2022 PI is updating service terms with all VCI clients. Any services provided on or after that date, will be subject to the revised terms - as outlined in the attached agreement. Please review and sign the agreement so your account can be updated accordingly. Some of the high-level updates include the following: * Service delivery modalities outlined and redefined below: * OSI (On Site Interpreting) * VIS (Virtual Interpreting Service): All pre-scheduled interpreting utilizing video, ‘remote’ or ‘virtual’, regardless of the platform used * VRI (Video Remote Interpreting); Unlike VIS, these are ‘on demand’’ (not rush ‘pre-scheduled’) requests. On-demand services are provided through our platforms and give clients access to sign and spoken languages in minutes at the push of a button. This is best for short encounters. * RCS (Remote Caption Services) CART, C-Print, Typewell * TS (Translation Services) ASL/English or foreign languages * OPI (Over the phone interpreting) * Simplified rate structure, so costs can be predetermined. * No travel time will be charged. Exceptions: the assigned interpreter(s) travel 50+ miles (one way), will then be billed 1 hour of travel time at the rate of interpreting. * Pre-scheduled video assignments reduced minimum to 1 hour * Colleges/Universities: For current spring college ongoing semester requests, the current VCI rates/terms will be honored until semester ends. * Updated extended business hours, holidays, cancellation policies, and terms hello@partnersinterpreting.com 508-699-1477 www.partnersinterpreting.com PDF page break Service Agreement Established 3.18.22 New Scheduling platform Currently VCI utilizes an older outdated platform. We’re excited to introduce to you the robust scheduling platform we use that will give you more features. This will allow enhanced access for placing & monitoring requests, invoices, reports and more. We will transition your account to the new platform in the coming months. Please update your records * Voice phone number: 508-699-1477 * Videophone (for the Deaf): 508-809-4894 * hello@partnersinterpreting.com (Business Team-contracts) * services@partnersinterpreting.com (Client Service Coordinators- service requests) Adding new services? As you will see from the service menu, your organization will now have access to even more options such as live captioning, translations. You can contact our business team for further information and/or demo of these services. What do I need to do now? Simply review the attached service agreement and have an authorized contact sign and return no later than April 1 to update your account profile within our scheduling/billing system. We look forward to continuing to serve you and have you a part of Partners Interpreting! hello@partnersinterpreting.com 508-699-1477 www.partnersinterpreting.com March 23, 2022 Phil Endicott, Jr Business Team Notes: Signature Select date Download latest revision All revisions uploaded back into PandaDoc are stored here to view and download. ALL ATTACHMENTS WILL BE STORED HERE AND CAN BE DOWNLOADED. Download all ATTACHED BY SENDER Documents: 1 Inspire Closing Services & PI Client Service Agreement Notice 17 PAGES 1 Service Agreement Established 3.18.22 3/18/21 Hello and good day. Earlier this month (3/2), Partners Interpreting (PI) officially acquired Visual Communication Interpreting (VCI). We are pleased to announce that this acquisition provides us with the scale, geographic reach, and capabilities to offer you even greater language access services. As we begin transition of your account to Partners, we will need to update your account. This notice is to inform you effective April 17, 2022 PI is updating service terms with all VCI clients. Any services provided on or after that date, will be subject to the revised terms - as outlined in the attached agreement. Please review and sign the agreement so your account can be updated accordingly. Some of the high-level updates include the following: * Service delivery modalities outlined and redefined below: * OSI (On Site Interpreting) * VIS (Virtual Interpreting Service): All pre-scheduled interpreting utilizing video, ‘remote’ or ‘virtual’, regardless of the platform used * VRI (Video Remote Interpreting); Unlike VIS, these are ‘on demand’’ (not rush ‘pre-scheduled’) requests. On-demand services are provided through our platforms and give clients access to sign and spoken languages in minutes at the push of a button. This is best for short encounters. * RCS (Remote Caption Services) CART, C-Print, Typewell * TS (Translation Services) ASL/English or foreign languages * OPI (Over the phone interpreting) * Simplified rate structure, so costs can be predetermined. * No travel time will be charged. Exceptions: the assigned interpreter(s) travel 50+ miles (one way), will then be billed 1 hour of travel time at the rate of interpreting. * Pre-scheduled video assignments reduced minimum to 1 hour * Colleges/Universities: For current spring college ongoing semester requests, the current VCI rates/terms will be honored until semester ends. * Updated extended business hours, holidays, cancellation policies, and terms hello@partnersinterpreting.com 508-699-1477 www.partnersinterpreting.com PDF page break 2 Service Agreement Established 3.18.22 New Scheduling platform Currently VCI utilizes an older outdated platform. We’re excited to introduce to you the robust scheduling platform we use that will give you more features. This will allow enhanced access for placing & monitoring requests, invoices, reports and more. We will transition your account to the new platform in the coming months. Please update your records * Voice phone number: 508-699-1477 * Videophone (for the Deaf): 508-809-4894 * hello@partnersinterpreting.com (Business Team-contracts) * services@partnersinterpreting.com (Client Service Coordinators- service requests) Adding new services? As you will see from the service menu, your organization will now have access to even more options such as live captioning, translations. You can contact our business team for further information and/or demo of these services. What do I need to do now? Simply review the attached service agreement and have an authorized contact sign and return no later than April 1 to update your account profile within our scheduling/billing system. We look forward to continuing to serve you and have you a part of Partners Interpreting! hello@partnersinterpreting.com 508-699-1477 www.partnersinterpreting.com 3 March 23, 2022 Phil Endicott, Jr 4 5 6 7 8 9 10 11 12 13 14 15 16 17