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Meet Fin 2: the AI agent that can handle your entire frontline support
Learn more
Meet Fin 2: the AI agent that can handle your entire frontline supportLearn more
Meet Fin 2: the AI agent that can handle your entire frontline supportLearn more

 * Product
   For customers
   
   Instant service, exceptional experiences
   Fin AI Agent
   More than a chatbot. Resolves 50% of support volume. Instantly.
   Omnichannel
   Meet your customers where they already are.
   Help Center
   Help customers find accurate answers themselves.
   For support agents
   
   AI-first tools for more efficient agents
   Inbox
   Maximize productivity with an AI‑enhanced inbox.
   Fin AI Copilot
   Make every agent an instant AI-powered expert.
   Tickets
   Optimized to resolve complex issues efficiently.
   For support leaders
   
   Tools and insights to empower your team
   AI Insights & Reporting
   Performance-boosting AI optimization tools.
   Workflows
   Automate at scale with our visual builder.
   Outbound messaging
   Get ahead of known issues and reduce volume.
 * Resources
   Featured
   The Intercom Customer Service Trends Report 2024Gripping insights from top
   companies…
   
   How AI is transforming customer service tech stacksTake your tech stack into
   a new age…
   Why Intercom?
   Six reasons to choose Intercom
   Customers
   Browse real world CS case studies
   Events
   Sign up to hear from industry experts
   Help Center
   How to install, set up & use Intercom
   Intercom Community
   Find expert answers and inspiration
   Academy
   Take a deep dive course on Intercom
   Blog
   Customer service news and insights
   Developer Hub
   Integrate with, or build on Intercom
 * Pricing
 * Demo

Contact sales

Contact sales

Sign in

View demo

Start free trial



THE NEW AGEOF CUSTOMER SERVICEIS AI-FIRST

AI-first is a totally new way to deliver customer service. The entire Intercom
platform is powered by AI—so customers get instant support with an AI agent,
agents get instant answers with an AI copilot, and support leaders get instant
AI insights.

Contact sales

View demo

Start free trial



INTERCOM IS THE ONLY COMPLETE AI-FIRST CUSTOMER SERVICE PLATFORM

Fin AI AgentInboxFin AI CopilotTicketsHelp
CenterOmnichannelReportingWorkflowsOutbound MessagingApps &
IntegrationsKnowledge Hub

Instantly resolve 50% of volume with human quality support.


AN OPEN LETTER FROM OUR CEO: WELCOME TO THE AGE OF AI-FIRST

In customer service, we all share the same goal: to provide best-in-class
customer experiences.

AI represents an unprecedented new way—not just to achieve that goal—but to
redefine it. Our AI-first platform is built on a single AI system with three
major components designed to transform customer service for everyone.

AI Agent provides instant, accurate answers for customers 24/7. AI Copilot
provides instant, always-on assistance for support agents. AI Analyst (coming in
2024) provides holistic AI insights and recommendations for support leaders.

All three learn from every customer conversation to improve the system. That’s
what makes Intercom the only complete AI-first customer service platform. And we
are determined to make Intercom the best, and the only customer service platform
you will ever need.


 1. Eoghan McCabe
    CEO and Co-founder
 2. PS. Read our Things we believe page to see our take on the future of
    Customer Service




AI-FIRST CUSTOMER SERVICE FOR CUSTOMERS, AGENTS, AND LEADERS

For customers


INSTANT SERVICE, EXCEPTIONAL EXPERIENCES

Learn more


Fin AI AgentThe first AI agent to resolve 50% of volume with human quality
support. It's so much more than an AI chatbot.


OmnichannelDeliver exceptional experiences wherever your customers are.


Help CenterHelp customers find accurate answers when and where they need them.


For support agents


AI-FIRST TOOLS FOR MORE EFFICIENT AGENTS

Learn more


InboxMaximize productivity with an AI-enhanced inbox.


Fin AI CopilotA personal AI assistant for every support agent.


TicketsResolve complex issues quickly with tickets optimized for collaboration.


For support leaders


TOOLS AND INSIGHTS TO EMPOWER YOUR SUPPORT TEAM

Learn more


AI Insights & ReportingRobust reporting and insights for your entire support
operation.


WorkflowsBuild powerful automations with our no-code visual builder.


Outbound messagingSend proactive messages to get ahead of issues and reduce
inbound volume.




THE RESULTS SPEAK FOR THEMSELVES, SO DO OUR CUSTOMERS

Lightspeed

Read quote by $Lightspeed
 
 

> The results we have seen with Fin are groundbreaking, double-digit gains in
> engagement and resolution rates.
> 
> Sam FordeMerchant Support Manager, Zapiet
> 
> Read quote by Sam Forde

 
 
TravelPerk

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MOO

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> Meeting customer demand has never been smoother, leading to an impressive 98%
> CSAT.
> 
> Jeff CardosoVice President Operations, Azazie
> 
> Read quote by Jeff Cardoso

 
 
Culture Amp

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MONY Group

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Coda

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WE’RE LEADING THE COMPETITION IN EVERY SINGLE CATEGORY

In G2’s most recent User Satisfaction Ratings for Customer Service, Intercom
rates highest across the board. Based on over 19,000 reviews from real
customers.

Read the G2 Report


Number of categories won

Intercom

79

Freshdesk

6

ZohoDesk

4

Hubspot

1

Zendesk

0



THE COMPLETE CUSTOMER SERVICE PLATFORM

 * Messenger
 * Inbox views
 * Help Center customization
 * Multiple Help Centers
 * Workload management
 * Multiple team Inboxes
 * Macros
 * Inbound and outbound phone calls
 * Messenger calls
 * Messenger screensharing
 * Interactive voice response
 * Fin Custom Answers
 * Workflows for Fin
 * Content targeting
 * Multiple content sources
 * Pre-built reports
 * Custom reports
 * Conversation topics
 * App Store
 * APIs and SDKs
 * Custom roles
 * Custom objects
 * Custom actions
 * Custom events
 * SSO & identity management
 * Banner messages
 * Tooltips
 * Product tours
 * Surveys
 * 1:1 Posts/Chats
 * Series




SIMPLE, TRANSPARENT
PRICING FOR ALL

The best of AI-first customer service.
Free for 14 days. No credit card required.



FROM$29PER MONTH

View our pricing




THE NEW AGE OF AI-FIRST CUSTOMER SERVICE STARTS HERE

Start free trial

Use cases
 * For customers
 * For support agents
 * For support leaders

Company size
 * Mid-market / enterprise
 * Small business
 * Early stage

Industries
 * Financial services
 * E-commerce
 * Software and technology
 * Healthcare

Features
 * Business messenger
 * Customizable bots
 * Automated answers
 * Product tours
 * Outbound messaging
 * Inbox
 * Help center articles
 * Apps and integrations
 * Customer data
 * Live chat
 * Mobile apps
 * Mobile carousels
 * Series
 * Tickets
 * Transactional messaging
 * Surveys
 * Phone
 * SMS

Customers
 * Coda
 * Atlassian
 * Frame.io
 * Spendesk
 * Synthesia
 * Bailey Nelson
 * Fresh Technology
 * Hospitable
 * Wolt
 * Fathom

Company
 * About
 * Customers
 * Community forum
 * Careers
 * Newsroom
 * App partner program
 * Service partner program
 * Contact us
 * Status

Resources
 * Blog
 * Watch a demo
 * Academy
 * Events
 * Product changes
 * App store
 * Docs
 * Developers
 * Books and guides
 * Services

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