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Submission: On April 12 via manual from IN — Scanned from DE
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PRIVACY NOTICE
Effective date: June 1, 2022
PROCESSING OF PERSONAL DATA IN AIRTHINGS
When you use our website or any of our products, software or services Airthings,
will process your personal data. Below you will find information regarding which
type of personal data that is being collected, the purposes of and reasons why
we collect the data and your rights regarding the processing of your personal
data.
The controller of the personal data we process is Airthings ASA’s CEO Øyvind
Birkenes.
Contact information for Airthings is:
* Address: Wergelandsveien 7, 0167 Oslo
* E-mail: support@airthings.com
* Telephone: +44 808 169 5752
* Organisation number: 993 092 045
For queries or questions regarding our processing of your personal data, you may
contact support@airthings.com
THE PURPOSES OF OUR DATA COLLECTION AND WHAT TYPES OF DATA WE COLLECT
Airthings provides Internet-enabled devices (our “Devices”) that are designed to
monitor the air quality where installed (e.g., in your home, office, or
commercial building). We also provide a mobile application (our “App”) and/or a
web dashboard (“Dashboard”) that is designed to work in tandem with our Devices
to provide you with information on the indoor air quality in the place(s) where
you have installed our Devices. We provide a service through the App and/or
Dashboard that is designed to provide you with air quality information and
insights about air quality where our Devices are installed (our “Service”). In
order to enjoy the full functionality of our Service, we require that you set up
an account. In addition, our Service might include making recommendations to you
for improving your air quality and making recommendations to you about who to
contact to obtain help improving your indoor air.
We collect and process your personal data for various purposes depending on who
you are and how we get in touch with you. We collect the following personal data
for the purposes mentioned below:
Data type Purpose Your name, e-mail address, username, and password when you
setup an account. Administration of your user account. The processing purpose is
based on contractual necessity. In other words, we need this information to
identify our users and provide them access to a user account with their own
credentials to provide the Service. Device sensor data, including measurements
of certain indoor contaminant levels. As part of the Service, we collect sensor
data via the Device to measure air quality and analyze such data as well as data
about the Device to improve the Service. We also may receive or collect data
about the Device, such as where it is located (e.g., the postal code and/or
street address and/or general location if location services are enabled on the
mobile device for the App), a unique ID assigned to each of our Devices, and the
name and/or type of Device (e.g., the View Plus monitor). We may associate that
information with your account information. We collect this information under the
processing purpose of contractual necessity as it is required for us to provide
the Service to you.
App and Dashboard data collection.
As part of the Service, we also collect data about the App and the mobile device
where our App is installed and the Dashboard and the device used to access the
Dashboard. For example, we will collect the type of mobile device (e.g, iPhone)
the operating system of your mobile device, the IP address, the general location
if location services are enabled on the mobile device for the App, and a unique
ID for your mobile device. We may associate that information with your account
information. We collect this information under the processing purpose of
contractual necessity as it is required for us to provide the Service to you.
Name, telephone number, e-mail address and other personal data collected in
connection with support enquiries. Responding to incoming enquiries through our
support channel and web application feedback channel. The processing purpose is
based on the legitimate commercial interest of helping you with your enquiry.
Your name, e-mail address, username, and information about your mobile device
and/or device used to access the Dashboard. Sending out marketing materials,
such as newsletters, email marketing messages, in-App marketing messaging and
information regarding our activities. The processing purpose is based on either
your consent (where required by law) or the legitimate commercial interest of
helping you better understand how our Devices and related Services can help keep
your home safe, including proposals for third-party mitigation solutions and/or
contractors that might be available to you. CV, applications references and
attestations. The recruitment of employment and consulting vacancies and
positions. The processing of data is based on your given consent. We use cookies
when you visit our website to obtain information regarding the use of our web
pages. You can read more about cookies and which cookies we use here. The
processing of cookies is based on the commercial interest of adjusting our web
pages for the benefit of users. We ensure your data protection by only using
this information for statistical purposes. In these statistics it is not
possible to identify you as an individual.
DISCLOSURE OF PERSONAL DATA TO OTHERS
Airthings has reseller relationships, and if you purchase a Device from a
reseller or other company, they may obtain access to the sensor data collected
by the Devices. We will notify you via email when you setup your account that a
reseller from whom you’ve purchased a Device may be able to view the information
collected by your Device(s). We contractually require that any resellers that
have access to your personal data only use that personal information to address
any air quality issues detected by the Device(s), including offering products
and services to you to help you remedy any identified issues and improve your
indoor air quality. But please note that any data they receive regarding your
Device and/or use of the Service is subject to the reseller’s privacy policy,
not ours, and we strongly recommend that you carefully review their privacy
policy.
Except as described above, we do not disclose your personal data to others
unless there is a legal obligation for such disclosure. Examples as to the basis
for disclosure could typically be a contract with you or legal basis in the law
instructing us to provide the information. Airthings uses data processors to
collect, store or in other ways process data on our behalf. In such cases we
have concluded data processing agreements to ensure the information security in
all segments of the data processing. We currently use the following data
processors:
* Amazon (Amazon Web Services). Data about you is processed by Amazon to
provide customer support, handling your user account and handling the name,
location and sensor data of your device. The processing is required for us to
provide the Service to you and also based on our legitimate commercial
interest in processing these data for this purpose.
* Intercom and Cx Moments. Data about you is processed by using Intercom and Cx
Moment as sub-processors to provide customer support efficiently. The
processing is based on our legitimate commercial interest in processing these
data for this purpose, as we consider it within our business purpose to
provide our customers with support, which is not overridden by the interests
or privacy of the data subjects.
* Data about you is processed by Consignor to ship the Devices you purchase to
your address. The processing is necessary for the performance of a contract
with you.
* GoMage, Inc. Data about you is processed by GoMage, Inc. to process orders in
our web shop. The processing is necessary for the performance of a contract
with you.
* Data about you is processed by Slack to gather account data and information
about your use of the Services in order to troubleshoot and manage customer
service issues. The processing is based on our legitimate commercial interest
in processing these data for this purpose.
* Data about you is processed by Hubspot to provide you with our newsletter.
The processing is based on our legitimate commercial interest in processing
these data for this purpose.
* Post Affiliate Pro. Data about you is processed by Quality unit to process
orders in our web shop. The processing is necessary for the performance of a
contract with you.
* Data about you is processed by Mixpanel to provide customer support and for
product analytics purposes. The processing is based on our legitimate
commercial interest in processing these data for this purpose.
* Data about you is processed by Unifaun to ship packages to your address. The
processing is necessary for the performance of a contract with you.
* Data about you is processed by ShipMonk to ship packages to your address. The
processing is necessary for the performance of a contract with you.
* Google (Google Workspace). Used as Airthings’ email provider and document
storage. Data about you will be processed here when you contact Airthings for
general communication and support.
Your personal data might be transferred to countries outside the European
Economic Area (third countries) in order to provide you services and where we
use subcontractors. We always make sure that appropriate and suitable safeguards
compliant with applicable laws are in place to protect your personal data.
Transfer to third countries will be protected by appropriate safeguards, namely
the use of standard data protection clauses adopted or approved by the European
Commission.
STORAGE, RETENTION PERIOD
We only store your personal data for as long as necessary for the purpose the
data was collected for.
This means that personal data collection based on your consent will be deleted
if you withdraw your consent unless we are required to retain all or part of the
data under applicable law. Data processed for the purpose of our newsletter will
for instance be deleted after withdrawal of your consent.
Personal data we process in the performance of a contract with you will be
deleted when the contract is implemented and all obligations pursuant to the
contract have been implemented. Personal data related to your user account,
including location data, is retained until you delete your account, after such
time the data is aggregated and may be stored for up to five years. Personal
data related to shipment of packages is deleted after 2 years of last shipping
date and then aggregated and stored for up to five years.
YOUR RIGHTS WHEN WE PROCESS YOUR PERSONAL DATA
You have the right – partly under certain conditions:
* to request information (i.e., the “right to know”) about the processing of
your data free of charge, as well as the receipt of a copy of your personal
data. You can request information on the purposes of the processing, the
categories of personal data being processed, our business purpose(s) for
using that data, the recipients of the data (if they are passed on and
whether that could be considered a sale of data), the duration of the storage
or the criteria for determining the duration;
* to correct your data. Should your personal data be incomplete, you have the
right to complete the data, taking into account the processing purposes;
* to delete or block your data. Reasons for the existence of a
cancellation/blocking right can be, among others, the revocation of the
consent on which the processing is based, the data subject objects to the
processing, the personal data were processed unlawfully;
* to restrict the processing;
* to object the processing of your data;
* to revoke your consent to the processing of your data in the future, and;
* to complain to the competent supervisory authority about inadmissible data
processing. You can read more about the extent of your rights in the web
pages of the Norwegian Data Protection Authority: datatilsynet.no.
To assert your rights, we ask that you do so by logging into your account. If
you do not have an account with us, or the account process is not functioning
for some reason, please contact us through support@airthings.com. We will answer
your request as soon as possible, and in all cases, no later than 30 days.
California consumers may call our privacy hotline at 800- 674-9012.
You can always withdraw your consent to our processing of your personal data.
The easiest manner to withdraw your consent is to contact us
through support@airthings.com.
SECURITY
The security of your information is important to us. We have implemented
reasonable security measures to protect the information, both during
transmission and once it is received. This includes but is not limited to the
use of firewalls and encryption. No method of transmission over the Internet or
method of electronic storage is 100% secure; therefore, while the company
strives to use commercially acceptable means to protect your information, it
cannot guarantee absolute security.
CHILDREN'S PRIVACY
Our Devices and Services are designed for those 18 years of age and older. We
not knowingly collect information from anyone under the age of 18. If the
company is made aware that it has received personal data from someone under 18,
it will use reasonable efforts to remove that information from its records.
COMPLAINTS
If your opinion is that our processing of your personal data is not in
compliance with the described manner here or in other ways not in compliance
with the general data protection regulation, (GDPR), you can file a complaint
with the Norwegian Data Protection Authority (Datatilsynet).
You can find information about how to contact the Norwegian Data Protection
Authority on the web pages of the Authority: www.datatilsynet.no.
We use Norway's Norwegian Data Protection/Supervisory Authority as the leading
supervisory authority for cross-border processing under GDPR Article 56. You can
therefore direct any cross-border complaint to the Norwegian Data Protection
Authority: www.datatilsynet.no.
CHANGES
If there should be a change in our services or a change in the regulation
regarding the processing of personal data, this can cause changes in the
information given in this notice. In all cases updated information will always
be easily accessible on our web pages.
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