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HOW INFLECTOR INTEGRATED HCM AND ERP SYSTEMS FOR SUSTAINABLE GROWTH

Inflector is an environmental service contractor based out of Ottawa, Ontario,
specializing in demolition services and remediation work for asbestos, lead, and
similar dangerous materials. For several years, they’ve provided exceptional
service to both residential and commercial clients. But with five office
locations across Canada and multiple union affiliations, payroll and reporting
quickly became difficult for them to manage.

In 2020, Inflector entered a massive growth period, and their previous tech
stack could not handle the new size and complexity of their workforce. They
needed a solution that could handle their intricate payroll challenges while
integrating with a new ERP system. That’s where Criterion came in.

We spoke to Patrick Goodhue, the Project Manager for Systems and Analytics at
Inflector to learn how Criterion helped them develop a more sustainable system.


CHALLENGES

Inflector has a philosophy of taking on just about any project that comes their
way, as long as it's in their field. Accordingly, they also employ a variety of
laborers from different unions, and they’re signatory to the painter’s union.
However, union rules in Canada often vary by region and local. Plus, some
regions are not unionized at all, meaning union rules are void for all employees
working in those areas. This results in incredibly complex rules affecting
payroll and deductions.

For example, one local might have just a flat rate for union dues per month,
while the same union in another local might have dues set as an hourly rate. As
an employer with jobs across several different union locals, Inflector is
responsible for ensuring those dues are paid according to the correct rules for
each one — every single payroll cycle.

What’s more, Inflector has several employees that travel back and forth from
Quebec in the same week, making for some very unique payroll calculations.

The company was previously running payroll and other accounting processes
entirely through Sage 50. While it worked to some degree for an employee roster
of one hundred or fewer, the system wasn’t able to handle the complexities of
multi-union, multi-location payroll or accounting for their growing roster,
which reached more than 500 in just a few years.

Even as they outgrew their previous solution, Inflector still operated a lean
payroll and accounting team of only three people. With so many systematic errors
in payroll, employees were constantly reporting mistakes, which required even
more work for the already-strapped team to fix. What’s more, these errors
occurred nearly every pay period, usually around union rules and proper
compensation calculations. In turn, it was tough for anyone to trust the
reliability of the system, and while the payroll team was working hard, it put
strain on their relationship with other employees as well.

> “It was just becoming an issue at a higher level than it needed to be on the
> payroll side….We were losing our controller for multiple days a week to go
> through and do general posting and make sure payroll was aligned.”

Because their previous payroll system required so many adjustments from
accounting each pay period, it also tied up the time of key accounting team
members. They were spending countless hours fixing payroll errors and doing
manual reporting to the general ledger, with almost no time left to do anything
else.


SOLUTIONS

After upgrading their ERP to Microsoft Dynamics, Inflector decided they also
needed an HCM solution to handle their payroll complexities and other key HR
processes. They investigated several other payroll solutions, but none could do
what they needed.

In the end, Criterion HCM emerged as the most viable solution for their complex
payroll and HR needs.

> “We did a bunch of interviews and Criterion was the one that checked the most
> boxes as we went through…We settled on Criterion for a bunch of reasons. One
> being the price point was right. Two — the capabilities to develop within the
> system, specifically union items, which a couple of the other products weren’t
> able to deliver for us.”

Part of the solution was to integrate Criterion with Microsoft Dynamics, for a
fully connected HCM and ERP solution. Inflector now uses Criterion to run
payroll as well as manage salary and paid time off, while using Dynamics for
project management and accounting.

> “Throughout implementation, it was great…They were great to work with and
> still are.”

While the Inflector team approached implementation from a non-technical
background, they could easily describe their needs to the Criterion team to get
the results they needed. Our team successfully integrated Criterion and
Microsoft Dynamics, and fully implemented the system in less than a year.

> “You can kind of interpret all the needs and everything that you want to do in
> a language that people understand and then rely on [the Criterion team] as the
> experts…to push it through. So, you never felt like you weren’t up to speed on
> it as you were going through, even if you didn’t understand the technical ins
> and outs of it — they just walked you through the process of what we were
> working on next and what the expectation for the output was.”


RESULTS

Since implementing Criterion, Inflector’s operations have improved in several
ways, such as:


AUTOMATED PAYROLL WITH UNION COMPLEXITIES

With Criterion, Inflector could set up all of the specific parameters and output
needs to automate payroll for different union requirements. The systematic
errors of the previous solution are no longer a problem, saving tons of time for
their employees.

> “Working with Criterion…the system was able to accommodate all the needs
> across the country…If the information is put in correctly, it flows through a
> reliable system and people get paid correctly.”

The system is even able to accommodate the various union needs with a paper time
entry system to make payroll more efficient and reliable for everyone involved.

> “It’s easy to identify now if a timesheet or something gets through to payroll
> [incorrectly]... we don’t even question the Criterion side.”


EFFICIENCY OF AN ERP AND HCM INTEGRATION

> “The sync between Dynamics and Criterion is a big thing for us.”

Integrating Criterion HCM with Microsoft Dynamics was key to Inflector’s
successful growth as a company. This solution now allows them to export payroll
data and post it to their general ledger automatically. Thanks to the API
integration, Inflector can now pull project information from Dynamics into
Criterion, creating a one-stop shop to set up projects and labor allocation.
Then, after each payroll cycle, Inflector sends that information back to
Dynamics for accurate accounting and reporting.

> “We’re able to just set it up in one spot — to bring all the information
> including job members, cost codes, all that stuff — and then we’re able to
> apply that to a user within Criterion.”

Now, Criterion is the system of record for payroll (and related reports) while
Dynamics handles project management and accounting. Yet, the two platforms are
seamlessly connected via API. With this connectivity, Criterion now generates
multiple custom reports to help Inflector gain better visibility into labor and
timesheet data.

> “If we need information specific to an employee or hours allocated to a
> certain employee each week, we know that Criterion houses that information…the
> information is so consistent between the two [programs], that we’re able to
> rely on that connectivity.”


SIMPLER INFORMATION MANAGEMENT

In addition to payroll and reporting, Inflector also uses Criterion to manage
other HR processes such as:

 * Distributing pay stubs
 * Managing vacation and time off for employees
 * Sending key notifications to managers

Compared to their previous setup, this has made manager workflows less stressful
and much more efficient.

> “The fact that there’s an email that goes out and people get notified when
> there’s a time off request from a management perspective — it makes it really
> easy at that point to manage all the information.”


GREAT CUSTOMER SUPPORT

Inflector also benefits from Criterion’s continued support. When they have a new
challenge or issue to solve, the Criterion team always responds with a clear
solution to the problem, no matter where it originates.

> “We’ve had multiple instances too where the issue isn’t on the Criterion side,
> but Criterion’s been able to identify what the issue is and the questions we
> actually need to ask to the other side. So it’s been a good partnership on
> that side.”

At Criterion, we don’t juggle our customers through a call center. We provide
every user with a dedicated customer success rep who answers questions quickly
and accurately.

> “The responses are always very quick and the action is reliable — that’s the
> main thing.”


GET CRITERION: AN HCM BUILT TO HANDLE COMPLEXITY

Criterion has worked with several companies in Canada and the United States over
the years with similar needs in terms of multi-union, multi-local payroll. More
specifically, we’ve worked with lots of companies that operate throughout Canada
(even in Quebec), and we can handle those union regulations with ease.

We’ve built our software to address the complexity of many different industries
— so HR teams can be more efficient and effective. We’ll help you navigate any
unique payroll or HR challenge, including collective bargaining agreements and
integration with any third party software.

Book a demo of Criterion to learn how our HCM can improve your operations in no
time.

“From a construction industry perspective, there’s always so much customizable
work that’s required…. And Criterion can do a lot of different things — but the
biggest thing is to feel like you’re working with people on it as you go
through, and they accommodate the needs.”

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Patrick Goodhue
Project Manager for Systems and Analytics
“From a construction industry perspective, there’s always so much customizable
work that’s required…. And Criterion can do a lot of different things — but the
biggest thing is to feel like you’re working with people on it as you go
through, and they accommodate the needs.”
Book Your Demo


LEARN HOW OTHER CUSTOMERS HAVE ACHIEVED SUCCESS WITH CRITERION


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FIND OUT WHAT CRITERION CAN DO FOR YOUR TEAMS

Turn HR into your growth engine with all-in-one HCM solution that adapts to your
unique business needs.

Book my personalized demo


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