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IRACING

Welcome
Login
Home FAQs


HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


GENERAL

Getting Started - New members 11
 * How do I create an account
 * I just signed up for iRacing - now what do I do?
 * iRacing Basics - Getting Started
 * iRacing Setup: A Beginner's Guide on How to Get Started
 * How to Configure Your Seating Position

View all 11
Interested in joining iRacing? 6
 * How much does it cost to use iRacing
 * Is my computer good enough to run iRacing?
 * What do I need to join iRacing? - Computer System Requirements
 * What forms of payment does iRacing accept?
 * What is iRacing?

View all 6
Account Maintenance 13
 * Can I get a refund or trade cars and tracks?
 * What if I buy a new computer; do I need to inform iRacing?
 * What if I leave iRacing and then come back to the service? Will I have to
   license the content again?
 * How Do I completely Delete my Account
 * How do I change my Email Address

View all 13
Billing 14
 * Can I use one credit card to sign up multiple family members?
 * Why is it telling me Purchased Required after I Purchased the Content
 * How to use iRacing credits or dollars
 * How can I renew my membership early or change my subscription
 * How to use Venmo

View all 14
General Questions 9
 * Can I use iRacing logos?
 * Does iRacing run on XBox or PS4? Or on a Mac?
 * Can I install iRacing on my Mac?
 * Does iRacing offer Gift Cards
 * Can I send suggestions and feedback to iRacing about the product and service?

View all 9
Quick Troubleshooting Guide 1
 * Quick Troubleshooting Guide - Sim Won't Load


HOW TO VIDEOS

How To Videos 14
 * How To - Introduction
 * How can I get out of Rookie class?
 * How to use the iRacing UI
 * How To - What are licenses
 * How to - Safety Rating

View all 14


INSTALLING/DOWNLOADING AND UPDATING

Installing 4
 * How do I download and install the iRacing software.
 * How do I Reinstall iRacing without downloading all of my content again?
 * Can I download iRacing onto a second computer if I am a member?
 * Do I have to have the software installed to access the website?

Updates 2
 * Why do I keep getting "Get Required Updates" for mixed class series?
 * Update Download Content Delivery Options


STEAM

Steam Key 1
 * How to Generate a Steam Key

Steam Account Maintenance 3
 * Steam Log In Error
 * Renewing account with Steam
 * I have a valid Steam Agreement but iRacing account still inactive

Steam Update issues 2
 * Steam accounts getting "Content File Locked" error
 * Steam "Service Not Available" error message


ISSUES AND ERROR MESSAGES

Error Messages 40
 * What does "System Not in Service" indicate?
 * "Could not find sim" error message
 * "iRacing is already running" message
 * Cannot connect to Server
 * How to resolve the SS-003 Error message

View all 40
Graphics 7
 * Graphics performance tip for increased FPS
 * Graphics performance can affect your performance on-track
 * Meter Box ("F" key in-game)
 * What can I do about low FPS, Freezing, stuttering etc?
 * Not able to configure graphics

View all 7
Updating 2
 * Issues Updating the iRacing Software
 * Verification Failure Error while Updating

Connection 7
 * Disconnection issues (and have a Netgear router)
 * What ports and IP addresses does iRacing use?
 * Connection Type & Max Cars
 * Why are Satellite connections are not supported?
 * Using IPv6 (or a mix of IPv4 and IPv6)

View all 7


WHEEL AND PEDALS/GAME CONTROLLERS

Steering Wheel, pedals, game controllers, joysticks 8
 * Controller Setup and Calibration
 * Recommended Settings for Logitech Wheel and Pedals.
 * Recommended settings for Thrustmaster controller
 * Using Legacy Controllers - Steering Linearity
 * Can I use a Joystick with iRacing.com?

View all 8
Other Controls and Commands 7
 * Customizing Sim Hot-Key Combinations
 * Pit Macros/Chat Commands
 * Session Admin Chat Commands
 * Black Box Screen Information and Controls
 * How to Use AutoFuel

View all 7


IN SIM

Sound 7
 * Spotter Functionality & Radio
 * Spotting
 * Use the Radio, Spectate, Spot for your Friends & Ghost Race!
 * Using Third Party Spotter Packs
 * In SIM Chat not working - no one can hear me

View all 7
Code of Conduct 4
 * How to File a Protest
 * Code Of Conduct
 * How to file an Appeal
 * Qualifying Conduct Scrutiny

Points, Ratings and Results 19
 * How are Series and Race Week Points Calculated?
 * iRacing How-To: What are Licenses?
 * What is the penalty for forfeiting a race?
 * What is iRating
 * How many racers have to be in a race for it to be official?

View all 19
Series and Sessions 17
 * How do I join an official series?
 * What is the difference between Testing, Practice, Qualifying, Time Trials and
   Races?
 * I qualified 15th overall, but why did I start on the Pole in my race?
 * iRacing Race Participation Credit program -- multiclass series and series
   with short schedules
 * Team Driving

View all 17
Garage 2
 * Load Custom Setups onto your Racecar!
 * Where does the Simulator place my Chassis Setup files when I save them?

Replays 2
 * Viewing Replays
 * How to cut and save a replay

Other 10
 * What is the difference between the Natural World and the Simulator?
 * How do I add someone as a friend?
 * Can I drive the sim offline?
 * Can I rejoin session if I have been disconnected?
 * Why does it say I'm ineligible for a race?

View all 10
Cars 4
 * Cars using the New Damage Model
 * Pit Speed Limiters
 * Transmission/Gearbox/Shifting Types & Method
 * Vehicle Manuals


GRAPHICS

Virtual Reality 1
 * How to re-center your view for a Head Mounted VR Display

Three Monitor Setups 3
 * Using Three Monitors with NVIDIA Surround
 * Using Three Monitors with AMD Eyefinity
 * Setting Up Three Monitors

Nvidia 2
 * Troubleshooting NVIDIA Performance Issues
 * Performing a Clean Install of Graphics Drivers


IRACING AI

iRacing AI 5
 * How to use iRacing AI
 * AI Rosters
 * AI Paint Textures
 * What content is currently available on AI
 * Hosted AI FAQ


CUSTOMIZATION & CAR PAINTING

Painting 4
 * How do I custom paint my iRacing cars?
 * iRacing.com Custom Paint Policy
 * Paint Textures
 * Templates to all iRacing cars, helmet and suits

Mod 1
 * Is there any content that we're allowed to mod?


HOSTED/LEAGUE/TOURNAMENT/TEAM

Hosted Sessions 3
 * How much do hosted sessions cost?
 * Setting up Heat races
 * How to set up a Hosted Session

Team Racing 3
 * Team Driving
 * The registration for this team is closed
 * Concurrent Team Member Connection Limit

Tournament 2
 * Host Your Own Tournament
 * How to Host and Maintain a Tournament

Leagues 1
 * How to run your own iRacing league


IRACING COMPANION APP

iRacing Companion App 3
 * Issues logging into the iRacing Companion App
 * How to update profile picture
 * Companion App clock is not right in the schedule


RACEROOM AND TRADESHOW VERSIONS

RaceRoom version 3
 * How to check if a license is valid and/or expired
 * System Not In Service error on Commecial website (Admin machine)
 * Pods are not reporting (Admin machine)

Tradeshow version 4
 * How to check if a license is valid and/or expired
 * Content not showing up
 * iRacing UI is launching instead of the sim
 * AI Roster Guide for Trade Show


RELEASE NOTES

Release Notes 99
 * 2023 Season 4 Patch 4 Release Notes [2023.11.06.02]
 * 2023 Season 4 Patch 3 Release Notes [2023.10.18.01]
 * 2023 Season 4 Patch 2 Hotfix 1 Release Notes [2023.09.29.03]
 * 2023 Season 4 Patch 2 Release Notes [2023.09.26.02]
 * 2023 Season 4 Patch 1 Hotfix 1 Release Notes [2023.09.11.03]

View all 99
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