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TROUBLESHOOTING FRAMEWORKS

These troubleshooting guides cover the steps our support team takes to help
diagnose and resolve issues quickly.

Start here to diagnose and resolve quickly




NEW AGGREGATION METHODS FOR NRQL ALERT CONDITIONS

Exciting announcement! Users now have two new streaming aggregation methods to
select from. This will be rolled out fully throughout the upcoming week of Oct.
4.

Learn More About Feature




INTRODUCING NPM

We’ve partnered with Kentik to give you Network Performance Monitoring in New
Relic One, so you have the data to understand how your network is impacting your
overall system performance.

Learn more


WELCOME TO THE NEW RELIC COMMUNITY FORUM!

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Category Topics
SUPPORT: TELEMETRY DATA PLATFORM (TDP)

This category provides support for collecting, searching, visualizing, and
alerting on your telemetry data - metrics, events, logs, traces - so you can
connect all the dots in one place.
Alerts API Dashboards Log Management
25 / week

SUPPORT: FULL-STACK OBSERVABILITY (FSO)

This category provides support for setting up one unified experience that can
easily visualize, analyze, and troubleshoot your entire software stack.
Agents Application Performance Monitoring Browser Mobile Infrastructure
Synthetic Serverless
59 / week

SUPPORT: APPLIED INTELLIGENCE (AI)

This category provides support for detecting, understanding, and resolving
incidents faster with AIOps capabilities that reduce alert noise and find trends
in data.
Incident Intelligence Proactive Detection
14

BUILD ON NEW RELIC

Connect with developers and swap stories on how to build on our platform to make
New Relic your own. This category is not monitored by Support but Relics do
contribute.
Data Queries & Synthetic Scripts Developer Toolkit ISUCON
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PROVEN PRACTICES

Whether you are a new user or been around for awhile, this is the place to be if
you want how-to’s, Level ups and tips straight from Relics.
Best Practices & Troubleshooting Guides Video Library Level Up Relic Solutions
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CONVERSATION HUB

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Tech Events & New Relic Explorer News & Feedback Community Spotlight General
Tech Chat Product Updates
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NEW RELIC ACCOUNTS

There is a lot of flexibility in how you set up your New Relic accounts. We want
you to make the most of it.
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SECURITY NOTIFICATIONS

This category contains important information regarding security vulnerabilities
that could affect some versions of New Relic products.
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UNCATEGORIZED

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BUILD ON NEW RELIC

Connect with developers and swap stories on how to build on our platform to make
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Nerdpacks
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Latest
Disable weekly summary notification for others
New Relic Accounts
welcome
1
15m
Confluent cloud metrics
Infrastructure
welcome hp-topic
6
17m

Add new user but no email is sent
New Relic Accounts
welcome
1
24m
New aggregation methods for NRQL alert conditions
Alerts
alerts announcements whatsnew
4
1h
Uptick in billed data
New Relic Accounts
billing
0
1h

Retry based on API status code and/or response value
Data Queries & Synthetic Scripts
2
1h
Add retry to call API multiple time times based on certain condition
Data Queries & Synthetic Scripts
syntheticsapi
1
1h
Using New Relic add-on for Heroku, how would I create a custom logtype for the
logs Heroku is pushing to New Relic?
Log Management
0
2h
Browser agent noticeError not working
Browser
jserrors
1
2h
[PHP] PHP agent not - not sending log data ( Laravel 6 app )
Agents
phpagent
2
2h
Missing lambda functions from serverless view
Serverless
1
2h
New Relic AWS Fargate agent not working
Infrastructure
welcome infrastructure
1
2h
Agent stopped collecting frontend routes (URL paths)?
Browser
3
3h
Timestamp of logs are wrong when logs are send from AWS Kinesis Data Firehose
Log Management
aws logs
2
3h
Browser agent - disable session trace for PRO+SPA
Browser
spa
0
3h
Host has incorrect services
Infrastructure
welcome apm
3
3h
RabbitMQ Dashboard Creation
Data Queries & Synthetic Scripts
welcome
1
4h
Detailed Error Message Not Loading
Application Performance Monitoring
0
4h
Logs in message tab in New Relic
Log Management
logs
3
5h
Hi! I lost last month entire data. Is there anyway where I can retrieve it back?
Application Performance Monitoring
apm
0
5h
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