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1300 477 937
* Home
* About Us
* What We Do
* Testimonials
* Resources
* Contact Us
* Home
* About Us
* What We Do
* Testimonials
* Resources
* Contact Us
Menu
CONTACT US TO GUARANTEE THOROUGH DEEP CLEANS AT YOUR PROPERTY
Contact us Now
YOUR HOLIDAY PROPERTY AIRBNB CLEANING SPECIALISTS
We look after you, so you can look after your guests
Contact Us Today
CLEANING
HIRE LINEN
CONSUMABLES
CHANGE OVER
CONCIERGE
GOLD COAST’S MOST TRUSTED
AND PROFESSIONAL
HOLIDAY PROPERTY SERVICE
HPS is the Gold Coast’s leading provider of Short Term Rental Holiday Property
Services, with more than 10,000 cleanings in 2022 alone, servicing over 250
properties, while maintaining an impressive overall rating of 4.81 out of 5 star
reviews on AirBnB and Google.
HPS specialises in Short Term Rental AirBnB Cleaning, Quality Hotel-Grade Hire
Linen, Short and Long Stay Housekeeping, Guest Change-overs, Property Styling
and Presentation, as well as supply of Guest Consumables.
The service that we provide gives you the best opportunity to receive 5-star
reviews from your guests.
We take the stress out of arranging and managing staff to protect your
investment. At the end of a guest’s stay, we step in, clean, change linen,
replenish consumables and return your property to its former state – all in time
for the next guest to arrive. After that, it’s simply a process of rinse and
repeat…
We have detailed systems in place to ensure your property receives 5-star
treatment, including high-resolution photographs taken after every clean. Our
cleaning teams look after your home as if it were their own, so you’re
guaranteed a beautiful presentation for your guests when they arrive.
Our Pre-Guest Inspection team checks that each cleaner is performing to
expectations, this is completed by randomly inspecting properties before guests
arrive (with the exception of back-to-back bookings). This service is another
means of ensuring that standards remain high and guest expectations are met or
exceeded.
CONTACT US TODAY, LET’S CHAT ABOUT GETTING YOU STARTED…
Contact us now
SHORT TERM RENTAL AIRBNB CLEANING
We understand the significance of a first impression, and that's where we truly
shine. With great pride, we excel at transforming your property into a stylish
and presentable space that dazzles and sparkles. By doing so, we create a
memorable "Wow!" factor upon arrival.
Allow us to enhance the presentation of your property to an impeccable standard,
enticing your guests to share their wonderful experience with others and eagerly
plan their next visit.
HOTEL QUALITY HIRE LINEN & LAUNDERING SERVICE
We also specialise in Wholesale and Retail Quality Hotel-Grade Hire Linen, for
all businesses that manage Short Stay Rental Properties and AirBnB Holiday
Homes.
We are able to supply your linen requirements, including bedding, toweling, pool
towels, and tea towels.
HOLIDAY RENTAL CONSUMABLES
Part of a holiday home short stay is consumables.
We can provide your property with an initial small carton of milk, coffee, tea,
soap, shampoo, conditioner, body wash, body lotion, dishwashing liquid, kitchen
wipes etc.
This is another concern that you can let go of, enabling your guests to start
their vacation without the immediate need to search for a local store. This
convenience further enhances their overall experience of staying at your
property.
HOLIDAY HOME STYLING & PRESENTATION
Ensuring your property is aesthetically pleasing to your guests, by creating the
perfect space gives you the opportunity to charge a premium; our cleaning and
styling service gives you that opportunity.
HPS IS A PREMIUM PROPERTY AIRBNB CLEANING & PRESENTATION SERVICE
HPS has been providing quality cleaning services on the Gold Coast for over 15
years. We specialise in short stay holiday rental properties and Airbnb holiday
homes. Our comprehensive range of services includes; 5 star hotel quality linen
hire, AirBnB cleaning, presentation, guest consumables and housekeeping.
We ensure that your investment property is well looked after, giving you
complete peace of mind. We understand that your property is an important
investment and we are committed to providing the highest quality of service.
We always use high quality products and equipment and will work with you to
create a cleaning plan that meets your needs.
Here are some of the benefits of using HPS Premium Property Cleaning &
Presentation Service:
* Peace of mind knowing that your investment property is in good hands.
* Professional cleaning services to ensure your property is always clean and
presentable.
* Hotel-Quality Hire Linen to provide a luxurious experience for your guests.
Contact HPS today to learn more about our services and to schedule a
consultation.
QUALITY SERVICE GUARANTEED
We offer a cleaning guarantee on all Housekeeping Change-over Services for
guests’ through an 80+ point checklist, along with High Resolution photos taken
at the finish of a clean and style.
5-STAR CLEANING REVIEWS
Our 5-star Google and AirBnB reviews are highly important to us, this assures
that your property will be cleaned in line with a 5-star hotel.
AirBnB Cleaning and Change-over services are maintained to the highest of
standards.
TRANSPARENT AND ATTENTIVE COMMUNICATION
It is imperative to have clear lines of communication with our clients and their
guests. As such, we maintain and monitor multiple forms of communication
channels for managers/owners and guests.
FIRST-RATE GUEST CARE
We take the utmost pride in the presentation of your property, a guest’s first
impression is paramount to our business; they must be able to walk in and have
their expectations met or even exceeded.
REQUEST AN OBLIGATION-FREE QUOTE FOR YOUR HOLIDAY PROPERTY RENTAL.
Drop us a line and we can arrange to provide you with a free full-service
appraisal of your property.
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WHAT OUR CLIENTS SAY
Excellent
4.8
Sean T.
I've been using HPS for my Airbnb cleaning needs, and they've been amazing!
They're reliable, thorough, and always leave the property looking spotless. My
guests often comment on how clean the place is, which makes a huge difference
for my ratings. The team is professional and easy to communicate with—highly
recommend their services!
Ryan H.
Epic service from HPSI have 30 properties under them and I don't know if I could
do it without their help.Organization 10/10Commutation 10/10Quality 10/10There's
honestly nothing they won't do to make sure I get the best possible
service.Special shout out to Sebastian who rallies the troops better than I
think anyone could.
Response from the owner: Thanks Ryan! We're thrilled to hear about your
experience, especially with Sebastian leading the charge 💪. We're here to help
manage those 30 properties anytime! If there's ever anything else you need, just
let us know. lets get you to 50 properties Thanks from the Team @ Holiday
Property Service
Sally N.
We have recently engaged Holiday Property Service to help us with our Airbnb
rental property. Sebastian has been prompt with all communication and has helped
us with the process of using the company. He has an excellent understanding of
what is needed by guests on holiday and what we as hosts need to provide our
guests with. Sebastian is extremely helpful and I look forward to working with
him.
Response from the owner: Thank you, Sally! We're thrilled to hear Sebastian has
been so supportive. Your experience as both a host and a guest is our priority.
Looking forward to more successful collaborations! 😊 Thanks from the Team @
Holiday Property Service
Kylie D.
Very easy on boarding, excellent communication
Response from the owner: Thanks, Kylie! We're thrilled you found the on boarding
and communication smooth. If you need anything else, just let us know 😊 Thanks
from the Team @ Holiday Property Service
Callum S.
From the moment I spoke with Sebastien on the phone I was excited to use this
company. Extremely professional, punctual, and diligent with their reporting. I
have had nothing but positive feedback from guests on the cleans and little
extras that are provide. Definitely recommend if you want a complete service for
your Airbnb.
Response from the owner: Thanks for your kind words, Callum! We're thrilled you
loved Sebastien's service and appreciate the mention of our attention to detail.
Your recommendation means a lot to us! 😊 thanks from the Team @ Holiday
Property Service
Ayden O.
I have been using holiday property services for 9 months now. They are
fantastic. Seb is very helpful when needed
Response from the owner: Thanks, Ayden! We're thrilled to hear you've had a
great experience with us and Seb. We'll continue to ensure you're well taken
care of 😊. Thanks from the Team @ Holiday Property Service
chris K.
Very easy to communicate with. Very happy with there work and provided me
exactly what I needed. 5 stars
Response from the owner: Thank you, Chris! We're thrilled you had a great
experience and got exactly what you needed. 😊Thanks from the Team @ Holiday
Property Service
Helen P.
Sebastien always very efficient with organising cleaning times & dates for our
apartment.Cleaning ⭐️
Response from the owner: Thanks for the kind words, Helen! We're thrilled to
hear Sebastien's efforts are appreciated. 😊 Thanks from the Team @ Holiday
Property Service
Shannen F.
We deal with holiday property services for our Airbnb property and are highly
impressed.From start to finish, they display utmost professionalism.They arrive
right on time,which is something we greatly appreciate.Their team is well
prepared, demonstrating efficiency and attention to detail.What stood out most
was their responsiveness.We had a few specific requests, and they were quick to
accommodate them without any hesitation.Communication and dealing with Sebastian
is so easy and Julian is absolutely amazing with his work,highly recommend them
to others!"
Response from the owner: Thanks, Shannen! We're thrilled to hear about your
positive experience with our team. 😊 We appreciate your kind words about
Sebastian and Julian. Your recommendation means a lot to us. Thanks from the
Team @ Holiday Property Service
Janine
I don't often post reviews but it is hard to find really good cleaners, so I am
very happy to recommend this company. I have used Holiday Property Service at my
apartment for 12 months. The staff are extremely professional, honest and
reliable. Sebastian organizes everything for me. He is so prompt with any
communication and works hard to accommodate changes. The cleaning staff are
carefully selected. They are reliable and thorough and ensure that you are
satisfied before they leave. In such a competitive market where prices are
ballooning - its good to know this team are honest, reliable and work with you
for the best financial outcome.
Response from the owner: Dear Janine,Thank you so much for taking the time to
leave such a wonderful review! We are thrilled to hear that you have been
satisfied with our services over the past 12 months.At Holiday Property Service,
we strive to provide professional, honest, and reliable service to all our
clients, and it's fantastic to know that Sebastian and our team have been able
to meet your expectations. We understand the importance of prompt communication
and accommodating changes, and we are glad that Sebastian has been able to
assist you effectively.We also take great pride in carefully selecting our
cleaning staff to ensure reliability and thoroughness. It's rewarding to hear
that our efforts are appreciated and that you feel secure with our team taking
care of your apartment.In a competitive market, maintaining honesty and
providing value for money are our top priorities. Your recommendation means a
lot to us, and we are grateful for your continued trust and support.Thank you
once again for your kind words. If there is anything else we can do for you,
please do not hesitate to let us know.Best regards,David HolmesCEO, Holiday
Property ServiceContact: 1300 477 937Email: info@holidaypropertyservice.com.au
Isabella J.
Using Holiday property service for all our properties and love the service they
provide! Always feels like a hotel service!
Response from the owner: Thank you for your kind words, Isabella. We're thrilled
to hear that our service makes your properties feel like a hotel. Your
satisfaction is our priority!
Ryan H.
Been using holiday property services for my Airbnb Management company for 6
months now.They are unreal.Their attention to detail is great.Sebastian runs the
business so smoothly.Definitely recommend them for any small medium or large
Airbnb Management business.
Response from the owner: Dear Ryan, thank you for your kind words! We're
thrilled to hear that you're pleased with our attention to detail and smooth
service. Your recommendation means a lot to us. Best, The Team.
Katherine S.
We stayed in Bilinga and the unit was immaculate upon arrival. I really noticed
the attention to detail and additional cleaning products, such as extra
dishwasher tabs and sponges. If I had a property I would hope it was presented
this beautifully for customers.
Response from the owner: Dear Katherine Stone,Thank you so much for taking the
time to share your review with us. We are delighted to hear that you had a
wonderful stay at our Bilinga unit and that you appreciated the level of
cleanliness and attention to detail we provide.Ensuring that our properties are
impeccably clean and well-maintained for our guests is a top priority for us. We
believe that a beautifully presented property enhances the overall guest
experience, and your feedback confirms that we are on the right track.Your kind
words are truly appreciated, and they motivate us to continue delivering
exceptional service and accommodations. Should you ever decide to have your own
property, we hope it will be as meticulously cared for as the one you
experienced with us.Once again, thank you for choosing us for your stay, and we
look forward to hosting you again in the future. If you have any further
feedback or suggestions, please feel free to share them with us.Warm regards,
David & The team @ Holiday Property Service Gold Coast
Kelly A.
I have used HPS on numerous occasions and would not go anywhere else now. They
have been amazing, have fitted me in at last minute requests and moved dates
around to assist when we were moving, even bringing in extra help to get the job
done. Everyone is just lovely and so helpful, my house is always sparkling and I
never had to worry about them. I’ve used them for Airbnb and generalCleaning. I
highly recommend these guys, you will not be disappointed.
Response from the owner: Dear Kelly, we really appreciate your kind words and
loyalty. We're thrilled to hear about your positive experiences with us and
promise to continue providing excellent service. Thank you for recommending us!
Marisa F
Really pleased with HPS especially after a few tedious misses with several other
companies. My guests have loved the extra touches and coming home to an
immaculate place myself was a delight after several months away. Highly
recommend.
Response from the owner: Dear Marisa, Thank you for your wonderful review. We're
thrilled to know our special touches and immaculate service exceeded your
expectations. Your high recommendation is greatly appreciated!Best, Customer
Service Team
Corrine H.
Holiday Property Services is the go-to for a truly professional property
management service.Every team member takes great care and owns the
responsibility for every home. Whether that is down to the tiniest details of
cleaning the house, providing hotel quality linens, and or conducting a final
inspection before your guests arrive.Holiday Property Services gives clients
peace of mind with timely communication and transparent billing, resulting in
higher guest ratings and more bookings.It has been a pleasure working with
everyone at Holiday Property Services.
Response from the owner: HIi Corrine Thank you so much for taking the time to
share your experience with Holiday Property Service! We are thrilled to hear
your kind words and are truly grateful for your trust and support.At Holiday
Property Service, we take immense pride in delivering professional property
services that exceed our clients' expectations. It warms our hearts to know that
our team's dedication to every detail, from meticulous housekeeping to providing
top-notch linens and conducting thorough inspections, has made a positive impact
on your experience. Your satisfaction is our ultimate goal, and we are delighted
to have contributed to your peace of mind.We understand the importance of
effective communication and transparent billing in ensuring a seamless
experience for our clients. Your feedback reinforces our commitment to
maintaining these high standards and continuously improving our services.It has
been an absolute pleasure working with you as well.
NicSek L.
We had an emergency where our regular cleaner was unable to complete a clean and
we had a new guest checking in within 3 hours!!Holiday Property Service to the
rescue!!After frantically trying to find a new cleaner, Sebastian was the first
(and only) to respond positively and was genuinely trying to help us out on such
short notice!I was also very satisfied with the clean and overall service and
will be using them again :)Thank you very much!!
Response from the owner: Dear Nic,We are truly grateful for your kind words and
delighted that we could be of assistance during your emergency situation. At
Holiday Property Service, we understand that unforeseen circumstances can arise,
and we are always here to help whenever you need us.Sebastian, one of our
dedicated team members, is committed to going above and beyond for our valued
customers. We're pleased to hear that you found his response prompt and his
service satisfactory. Providing high-quality service even in tight timeframes is
something we take pride in.Your satisfaction is our utmost priority, and we are
thrilled to know that you will consider using our services again in the future.
If you ever require our assistance or have any special requests, please don't
hesitate to reach out to us.Thank you once again for choosing Holiday Property
Service. We look forward to serving you again in the future.Warm regards,David
HolmesHoliday Property Service Team
Danielle H.
Response from the owner: thanks Danielle Our team are here to help .....
Bester Property M.
We have been using HPS for over a year now and our experience has been
excellent. The team is very professional and and goes above and beyond. We look
forward to many more years working with them.
Response from the owner: Dear Bester Property Management,Thank you so much for
taking the time to leave us this wonderful review! We are delighted to hear that
you have had an excellent experience with HPS over the past year.Our team is
committed to providing the highest level of professionalism and service to all
our clients, and it's incredibly rewarding to know that our efforts have met
your expectations. Going above and beyond for our clients is a core part of our
philosophy, and we're pleased to hear that you've noticed and appreciated our
dedication.We truly value your continued trust and partnership, and we're
equally excited about the prospect of working with you for many more years. If
you ever have any questions, concerns, or additional feedback, please don't
hesitate to reach out to us. Your satisfaction remains our top priority.Thank
you once again for choosing HPS as your property management partner. We look
forward to continuing to serve you and exceeding your expectations in the years
to come.Best regards, David & The Team @ hPSHPS Holiday Property ServiceGold
CoastBrisbaneToowoombaComing Soon - Sunshine Coast
Jessica A.
I contacted Holiday Property Services after they were recommended to me by a
friend and they have helped me maintain my airbnb property when I am interstate
and unable manage cleaning and guest check ins myself. They are reliable, very
fast responders, the cleaning job is outstanding, thorough and as a result I
have been able to maintain a high rating from those staying at the property.
They have also been able to meet guests for me and have gone above and beyond to
provide a great service.
Response from the owner: Dear Jessica Adventuresandtravels,Thank you so much for
taking the time to share your experience with Holiday Property Services (HPS).
We truly appreciate your feedback and are thrilled to hear about your positive
experiences with our services.It's fantastic to know that you reached out to us
based on a friend's recommendation, and we're delighted that we've been able to
assist you in maintaining your Airbnb property while you're away. Providing
reliable and comprehensive services to property owners is our top priority, and
we're pleased to have met your expectations.We're especially glad to hear that
you've found us to be fast responders and that the cleaning job we provide is
outstanding and thorough. Maintaining a high rating from your guests is crucial,
and we're proud to have played a role in helping you achieve that.Our team
always strives to go above and beyond to ensure our clients' satisfaction, and
it's wonderful to hear that you've experienced this firsthand. Meeting your
guests and providing exceptional service is something we take great pride
in.Thank you for entrusting us with your property management needs, Jessica. We
look forward to continuing to support you in maintaining your Airbnb property,
and if you ever have any questions or need further assistance, please do not
hesitate to reach out.Warm regards,Sebastien & the Team @Holiday Property
Service
Glenyss De V.
HPS have been cleaning my properties on the Gold Coast since the beginning of
2022 and I am very happy with the service. Being a hospitality business,
excellence in cleaning standards and efficiency are critical and I am confident
that I can rely on HPS to be reliable, do a thorough clean every time, pay
attention to detail and respond quickly should anything need attention. This
partnership allows me the peace of mind to focus on the many other aspects of my
business.
Response from the owner: Dear Glenyss, we're delighted to hear that our cleaning
services have met your expectations and help you focus on running your business
more smoothly. Your feedback fuels our dedication!
Sandi Dickson | K.
i have a busy Airbnb on the Gold Coast and I have been using Holiday Property
Service since 2019 and I'm very happy. As soon as the people have left they
clean and its ready straight away. Excellent cleaning and very thorough, they
take initiative on some tasks . if your looking for a Business that will look
after your airbnb linen and cleaning then i highly recommend this Business
Response from the owner: Hi Sandi, we're thrilled to hear that our cleaning
services meet your needs and expectations so well. Your recommendation means a
lot to us, thank you!
M
Thank you to the HPS team. I've recently started using them to look after my
home on Airbnb, and I couldn't be happier. Sebastien is very friendly, quick and
easy to communicate with, and the cleaners have done a fantastic job on my
place. Highly recommend and will continue to use them in the future.
Response from the owner: Thank you, M! We're thrilled to hear that you're happy
with Sebastien and our cleaning team. We look forward to our continued
partnership!
Kevin D.
Holiday Property Services ( HPS)provide a very professional Linen supply and
full clean service and are very responsive to any short-term needs that I have
ever required ..Sebastian is a pleasure to deal with, and nothing is too much of
a problem for him to attend to in a very timely manner to ensure my guests
receive an apartment that is beautifully clean every time.The cleaners are
always professional, and always smiling.Kevin
Response from the owner: Thanks Kevin appreciate the feedback, we are fortunate
to have a fantastic team and look forward to continuing to supply a professional
service for our clients
Jonathan D.
have been using HPS Cleaning Services for our 50+ of our apartments. Great
leadership in the company giving us the peace of mind that the job will be
completed at a professional level, they do pre guest checks on the cleans also,
bringing that next level service & quality.the service is unmatched with no
last-minute request being too much. Very pleasant to deal with.Highly recommend.
Response from the owner: Thanks Jonathan Really appreciate the review, great
teamwork, lets see over 100 STRs in your portfolio this year....
Jennifer N.
They provided great cleaning and linen service for my two air bnb properties on
the Gold Coast for over five years . Their service was excellent - i was
particularly impressed with their responsiveness and organisation - it meant I
didn’t ever have to worry about whether the cleaner was coming -it all happens
like clockwork. The only reason I stopped using their services was because I
decided to long term rent my properties - if I return to the short term rental
market I will definitely use them again . Highly recommended .
Response from the owner: Thanks Jennifer hope all goes well with permanent
renters, we are here if you need anything, thanks Team
Your Property T.
The team at HPS are truely experts in what they do. Their commitment to
providing amazing service is second to none. The attention to detail and care
demonstrated by all the team is truely commendable and assuring.Thank you 🙏
keep up the great work and I look forward to many of great working years ahead.
Response from the owner: Looking forward to continued success as you build your
holiday rental portfolios, its teamwork that makes us successful.... thanks HPS
Team
Fernando M.
We just want to thank you the team @ Holiday Property Service.We have been using
their services to look after our holiday apartment on the Gold coast, we would
not be able to do Airbnb without them, our guest feedback is always 5 star
they're so responsive and solve any issues at no time, the housekeeping team
keeps our unit in amazing condition. We will hire them back for our next
project.Thanks 🙏🏻
Response from the owner: Thanks Fernando we really appreciate your review and
look forward to looking after your next investment property
BNB Hire L.
Love their culture, very friendly staff, efficient and hard workers. 100%
recommended, the best cleaning company on the GC.
Response from the owner: cheers BNB Hire Linen , we could not do it without
you.....
Manage My B.
Managemybnb have been using HPS to service it’s 100+ property for over 2 years
now and we are very happy with their service and professionalism. Nothing is too
much trouble and any issues arising has always been dealt with swiftly.Thanks
Response from the owner: Thanks Linda and the team @ Manage Mybnb , we are
blessed to have great clients and a great team @ HPS - your on your way to 200+
properties this year
Beau W.
Having known David and the team at HPS for a number of years now, I've been able
to witness the dedication to service and genuine care showed in their
profession. With a business model that is driven and highly accountable on quick
turnaround of holiday property cleaning.Highly recommend.
Response from the owner: thanks Beau really appreciate your feedback . Lucky to
have a fantastic team @ HPS
Lorenzo Maldonado M.
Response from the owner: Cheers
ARE YOU INTERESTED IN
JOINING OUR CREW?
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Apply NOW
ABOUT
HOLIDAY PROPERTY SERVICE
REACH OUT TO US TODAY AND HAVE A CHAT, WE WILL SHOW YOU HOW HIGH OCCUPANCY RATES
AND 5-STAR REVIEWS ARE OBTAINED AND THEN MAINTAINED…
Contact Our Team Today
HPS have worked in the industry for well over 15 years, servicing the wider Gold
CoasHPS has been in the industry for well over 15 years, servicing the greater
Gold Coast region.
We provide 5-star Cleaning and Styling services, as well as Hotel-Grade Quality
Hire Linen and Guest Consumables. We specialise in servicing all Holiday
Property rentals and AirBnB Holiday Homes, whether they are short term or long
term.
As locals, we give visitors to the Gold Coast many reasons to return. We pride
ourselves on helping our clients achieve 5 star reviews for the impeccable
presentation and cleanliness of their properties.
At the core of who we are is quality through cleanliness, styling and
presentation. We achieve this through professional service and support, whilst
maintaining transparent communication. This builds trust in the knowledge that
we will get the job done right the first time, and if something does go wrong,
you know that we'll do our utmost to rectify the problem as quickly as possible.
We take immense pride in the properties we service and treat them as if they
were our own. Our cleaning teams are professional for a reason; they take great
satisfaction in making homes beautiful for guests; your investment property will
be a testament to this.
OUR PROCESS
HOLIDAY PROPERTY SERVICE
* Kitchen
* Laundry
* Bathrooms
* Bedrooms
* Lounge Room
* Balcony
* Whole Accommodation
KITCHEN
1. Load and run the dishwasher on a quick wash if required, and empty when
finished.
2. Check the Fridge and Freezer – remove and dispose of all foods.
3. Wipe inside the Fridge.
4. Check Crisper Drawers and underneath to make sure they are clean.
5. Check the Fridge Door, inside and out.
6. Check Freezer and wipe out if necessary.
7. Remove any and all food.
8. Wipe all worktops, including the Cook Top.
9. Empty crumb trays from the Toaster.
10. Check that all plates, dishes and cutlery are clean.
11. Dirty dishes must be cleaned and put away.
12. Check for missing items.
13. Check the Dishwasher filter and make sure it has no food scraps.
14. Check for any bad smell inside the Dishwasher.
15. Check if the Oven has been used and wipe out.
16. Line grill tray with fresh foil from cupboard.
17. Check if the microwave has been used and wipe out if necessary.
18. Polish the front and door.
19. Wipe around all handles for fingerprints, particularly the pantry door and
overhead cupboards.
20. Wipe the range hood fascia if required.
21. Hang a Tea Towel on the oven handle.
22. Replace Rubbish bags and leave spares.
23. Check there is dishwashing liquid and dishwasher tablets (if there is
dishwasher); All are located under the kitchen sink.
24. Leave a dish cloth and scourer displayed nicely under the sink.
LAUNDRY
1. Always check the dryer for a build-up of lint and empty the filter. If any
items have been left behind, return them to HPS – Clearly Labelled.
2. Check there is plenty of washing detergent.
3. Wipe over the washing machine top and check filters if there are any.
4. Clean the laundry tub.
5. Wipe and polish tapware.
BATHROOMS
1. Remove all dirty towels.
2. Wipe surfaces and then vacuum floors prior to any further cleaning; so as
to remove all hair and dust.
3. Spray surfaces with cleaner.
4. Use toilet cleaner in toilets.
5. Run all taps to aid cleaning and then wipe down and polish.
6. Taps to be displayed perfectly straight.
7. Make sure all mirrors, glass surfaces and taps are cleaned and polished
perfectly.
8. Hand towels and floor mat is to be displayed on the towel rail (if rails
are on the wall), or rolled, along with face washers and placed on the
vanity after cleaning.
9. Check the exhaust fans are dust free.
10. Place a fresh toilet roll on the holder (if the roll is nearly empty),
otherwise use the existing roll and fold toilet paper to a point.
11. Check that there are 2 spare toilet rolls under the vanity; replace if
necessary.
12. Hand and Body wash pumps are to be supplied and refilled onsite.
13. Check toilet seats are not loose; tightened as necessary
BEDROOMS
1. Strip beds and collect all dirty linen.
2. Check if anything is missing. Place all dirty linen in the bag for cleaning
and return to HPS.
3. Beds to be changed: Top sheet, bottom sheet, doona or blanket, for each bed.
4. All sides tucked neatly under the mattress.
5. Top sheet folded about 25cm over doona at the top of the bed/triple sheet
for blankets.
6. Pillows are laid back at 45-degree angle (4 for a double bed, 2 for a single
bed).
7. Place rolled towels at the end of each bed (2 for a double bed, 1 for a
single bed).
8. Dust and wipe all surfaces.
9. Check ceiling fans are dust free.
LOUNGE ROOM
1. Vacuum and sweep under all couches, chairs and between all couch cushions.
2. Dust and wipe all surfaces.
3. Check ceiling fan for dust.
BALCONY
1. Tables wiped and chairs displayed neatly (straight).
2. Clean all glass as required.
3. Vacuum and mop if required.
WHOLE ACCOMMODATION
1. Vacuum and mop all floors.
2. Check all glass sliding doors and mirrors for fingerprints.
3. When gathering dirty linen, check for anything missing or badly soiled.
4. Empty onsite vacuum cleaner into a rubbish bag, if the guest has used it.
5. Check all lights for blown bulbs; replace where possible.
6. Check for breakages and damage anywhere.
7. Return soiled linen and keys to HPS.
8. Turn off air conditioners, fans and lights.
9. Photograph the air-conditioning controller to prove it is off.
10. Beach towels are to be rolled and placed in basket supplied, or on the
laundry bench.
11. Check that all lamps are plugged in and working.
12. Any damage or missing items; please photograph in the App and report via
TEXT.
13. Take photos of all rooms when finished and upload to the App.
FAQS
FREQUENTLY ASKED QUESTIONS
Have Questions? We’re here to help...
HOW DO I GET STARTED WITH HPS TAKING CARE OF MY INVESTMENT PROPERTY?
Simply send through an enquiry by email to hello@holidaypropertyservice.com.au
or give us a call on 1300 477 937 and one of our friendly staff will walk you
through the process.
WILL HPS CLEAN MY PROPERTY AFTER EACH STAY?
Yes, not only can we clean, but we can also change over linen with fresh Hotel
Quality Hire linen, re-style the property and exchange or replace consumables.
WHAT CONSUMABLES DO YOU SUPPLY?
We can provide an initial small carton of milk, coffee, tea, soap, shampoo,
conditioner, body-wash, body-lotion, dishwashing liquid, kitchen wipes etc.
DO YOUR PRICES FLUCTUATE?
In general, no, for the greater majority of jobs our prices are a fixed
quotation.
WHAT HAPPENS ON PUBLIC HOLIDAYS?
A surcharge of 2.5 times the Labour Fee will be charged on officially listed
Public Holidays within the state the property is located, as we are required by
law to pay our cleaners penalty rates.
To be quite clear, we won’t book in a clean on a Public Holiday, unless there is
a back to back booking, so that if at all possible, standard charges will apply.
WHAT HAPPENS WHEN A PROPERTY NEEDS TO BE HANDED BACK TO AN OWNER?
Last cleans, where a property is being handed back to the owner, are charged at
the same rate; due to additional time being allocated for cleaning.
DO WE NEED AN INITIAL CLEAN WHEN COMING ACROSS TO YOU?
Yes, we will provide a free inspection and from that a quotation is made to
bring you on board, this will include a deep clean.
WHAT IS A DEEP CLEAN?
A Deep Clean involves our cleaning teams meticulously going through the interior
of your property, to detail everything that a standard clean misses; they spend
a vastly greater amount of time in order to achieve this. We provide a detailed
list of the process involved, showing exactly what will be checked and cleaned.
WHAT HAPPENS IF SOMETHING GOES MISSING FROM MY PROPERTY?
Please ensure that all personally owned property is removed before you rent out
your home. Holiday Property Service will not be held liable for any damage to,
or loss of Customer Owned Goods, except where caused by the wilful misconduct or
gross negligence of Holiday Property Service personnel. Customer Owned Goods
means any item belonging to the Customer and left behind or kept on the
property.
DOES HPS EXCHANGE KEYS WITH GUESTS?
We have a sister company Conciergly, they have Lock Boxes available for hire in
Coolangatta, Miami and Palm Beach (with more locations opening soon). Please
contact 1300 477 937 for further details.
WILL HPS ALSO SUPPLY THE PROPERTY WITH CONSUMABLES?
Yes, we can provide an initial small carton of milk, coffee, tea, soap, shampoo,
conditioner, body-wash, body-lotion, dishwashing liquid, kitchen wipes etc.
HOW DO WE HAVE CLEAN, FRESH HIRE LINEN FOR OUR PROPERTY?
HPS provides a cleaning and changeover service, with our cleaners bringing fresh
linen and taking away the used linen during a clean.
WHAT HAPPENS WITH BELONGINGS LEFT BEHIND AFTER A GUEST LEAVES?
Should one of our team come across Guest items, they are returned to our head
office. A note/email/text is forwarded to the property owner/manager, who then
advises the Guest. The Guest is able to arrange collection from our office at a
mutually convenient time.
DO YOU HAVE PUBLIC LIABILITY INSURANCE?
Yes, we are fully insured for 10 Million dollars in Public Liability.
HOW DO WE ACHIEVE 5-STAR RATINGS ON WEBSITES SUCH AS AIRBNB AND GOOGLE?
5-star ratings are achieved through exceeding Guest expectations, it really is
that simple;
* Everything starts from the very first point of contact a Guest has with you –
be clear, concise and friendly in your communication – this is a major
factor.
* Your property needs to reflect the images used to advertise it. If your
property in reality is a 3.5-star, don’t advertise it as a 5-star.
* Address and Fix any issues that are mentioned. If the carpet is worn out and
well beyond a steam clean, replace it. If the dining table is being propped
up to stop it wobbling, fix it permanently or replace it.
* Thorough cleanliness of the property is essential.
* Presentation of your property is essential.
* Styling of your property is essential.
* Use quality Hotel Grade Hire Linen; your local major chain store linen just
doesn’t cut it.
* Have a small initial quantity of consumables ready for start of your Guests
stay.
* Educating your Guests about how the star ratings work, that unfortunately, 1
to 4 stars is seen as a negative experience through most algorithms, and only
a 5 star review is considered as a positive experience.
Still have Questions? Contact our friendly team
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20 Oak Avenue MIAMI, Queensland, 4220
1300 477 937
OUR SERVICES
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