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 * Solutions
   * Solution Overview
   * AI
   * Revenue Generation
   * Omni-channel
   * Scalable Service
   * Actionable Insights
   * Self-help
   * Integrations
   * Shopify App
 * About
   * About Us
   * Referral Program
 * AI
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ELEVATE THE ECOMMERCE EXPERIENCE


YOUR PARTNER IN CUSTOMER CARE

Built for ecommerce, we deliver customer experiences that embody your brand.
Join the growing number of leading brands benefitting from our innovative
solution.

Get Started



SEE WHAT OMNIE CAN DO FOR YOU



Discover the transformative power of Omnie’s customer service solutions. From
cutting-edge technology to a team of world-class agents, unlock unparalleled
support tailored to your needs.



Get In Touch



WE SPECIALIZE IN




A TRUE OMNI-CHANNEL EXPERIENCE



With Omnie, your customers get fast, resolution-focused service on their
preferred channel:

 * Voice
 * SMS
 * Email
 * Live Chat
 * Social Media (public and direct messaging)
 * Messaging Platforms
 * Self-help through Automation

Our services seamlessly integrate with all of your support channels – even the
ones you’ve always wanted to use but didn’t have the resources to manage!






OUTSTANDING LIVE SUPPORT



Our commitment to providing exceptional customer service goes beyond mere words
– it’s ingrained in every aspect of our operations.

We handpick our live agents for their diverse experience and service background,
ensuring they seamlessly connect with your customers and embody your brand
voice. After joining our team, they undergo an intensive training program,
immersing themselves in your brand’s intricacies. This comprehensive training
equips them with the expertise to represent your company with professionalism
and authenticity.

As a result of this meticulous preparation, our agents have a proven track
record of achieving world-class Customer Satisfaction (CSAT) scores
consistently. They genuinely understand the unique needs and expectations of
your customers, allowing them to exceed those expectations time and time again.






AUTOMATION-FOCUSED



We redefine efficiency through cutting-edge automation tailored to your business
needs. With a relentless focus on driving down costs, we take pride in our
ability to automate up to an astounding 73% of interactions, streamlining
processes and maximizing productivity.

Our secret lies in the perfect blend of automation and personalization, ensuring
that your customers never know they are interacting with automated systems.
Embrace the future of seamless customer experiences with Omnie, and watch as
your business soars to new heights of success.






EXCEPTIONAL SERVICE GUARANTEED



Your customers expect fast resolutions that are on-brand and convenient. We’re
proud to guarantee exactly that with the fastest response times in the industry.



VOICE

Less than 3 minutes average response time.

EMAIL

Less than 6 hours average response time.

LIVE CHAT

Less than 1 minute average response time.

SOCIAL MEDIA

Less than 3 minutes average response time for direct messages.

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EXPERIENCE THE BENEFITS



We’re passionate about reinventing managed customer service through innovative
technology and service. This is how we do it.



OMNI-CHANNEL SERVICE

Fast, focused support on every channel, managed in one platform.

BETTER BUSINESS GROWTH

Convenient contact points yield happy customers and more sales.

GUARANTEED SLAS

We promise to always deliver our lightning-fast response times.

USER-FRIENDLY PLATFORM

One elegant, branded interface that’s accessible on all devices

About us




GET STARTED

Are you ready to unify your customer support channels, improve branded
communication, and drive business growth? Let’s start your Omnie experience.

Contact Us

© 2024 Omnie Integrated Services. All rights reserved.

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CONTACT

201 – 805 Manhattan Ave Manhattan Beach, CA 90266



+1 (844) 669-5068
info@omniecsr.com
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