www.veritas.com Open in urlscan Pro
104.84.144.90 Public Scan

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Submitted URL:
https://www.veritas.com/content/support/en_US/manageCases
Effective URL:
https://www.veritas.com/content/support/en_US
Submission: On December 02 via api (December 2nd 2024, 2:22:13 pm UTC) from UA — Scanned from PL

Form analysis
3 forms found in the DOM

javascript:;

<form id="form_SignIn" action="javascript:;">
  <div id="loginerror" class="alert alert-danger error-signin" role="alert" style="display: none;"> Sign in failed. Please try again. </div>
  <div id="isSessionExpired" class="alert alert-danger error-signin" role="alert" style="display: none;"> Your Session is Expired. </div>
  <div class="form-outline mb-4">
    <input type="text" id="signIn_Username" name="signIn_Username" class="form-control" autocomplete="off">
    <label class="form-label" for="signIn_Username" style="margin-left: 0px;"> Username</label>
    <div class="form-notch">
      <div class="form-notch-leading" style="width: 9px;"></div>
      <div class="form-notch-middle" style="width: 58.4px;"></div>
      <div class="form-notch-trailing"></div>
    </div>
  </div>
  <div class="form-outline mb-4">
    <input type="password" id="signIn_Password" name="signIn_Password" class="form-control" autocomplete="off">
    <label class="form-label" for="signIn_Password" style="margin-left: 0px;">Password</label>
    <a href="https://www.veritas.com/support/en_US/reset_password?returnURL=https://www.veritas.com/support/en_US" class="anchorval">
            <div class="form-helper mb-3 text-primary">Forgot Password</div>
          </a>
    <div class="form-notch">
      <div class="form-notch-leading" style="width: 9px;"></div>
      <div class="form-notch-middle" style="width: 82.4px;"></div>
      <div class="form-notch-trailing"></div>
    </div>
  </div>
  <div class="pt-3 pb-2">
    <div class="form-check">
      <input class="form-check-input" type="checkbox" value="" id="defaultUnchecked">
      <label class="form-check-label mt-1" for="defaultUnchecked">Remember me</label>
    </div>
  </div>
  <hr>
  <p class="">Don’t have an account?<a href="https://www.veritas.com/support/en_US/register?returnURL=https://www.veritas.com/support/en_US" class="ml-2"> Create One</a>.</p>
  <div>
    <p><a href="https://www.veritas.com/support/en_US/article.100055670">Instructions for How to Create, View, and Manage Cases</a></p>
  </div>
  <div class="sld-footer p-1">
    <button id="btn-SignInCancel" class="btn btn-secondary me-2">Cancel</button>
    <button id="btn-SignIn" class="btn btn-primary" disabled="">Sign In</button>
  </div>
</form>

POST #

<form id="formExpiredPassword" action="#" method="post">
  <p>Your password has expired. To reset your password please complete the form below</p>
  <!-- Password -->
  <div class="form-outline mb-4">
    <input type="password" id="passwordOld" name="passwordOld" class="form-control" autocomplete="off" required="">
    <label class="form-label" for="passwordOld" required="" style="margin-left: 0px;">Old password</label>
    <div class="form-notch">
      <div class="form-notch-leading" style="width: 9px;"></div>
      <div class="form-notch-middle" style="width: 8px;"></div>
      <div class="form-notch-trailing"></div>
    </div>
  </div>
  <div class="form-outline mb-4">
    <input type="password" id="passwordNew" name="passwordNew" class="form-control" autocomplete="off" required="">
    <label class="form-label" for="passwordNew" required="" style="margin-left: 0px;">New password</label>
    <div class="form-notch">
      <div class="form-notch-leading" style="width: 9px;"></div>
      <div class="form-notch-middle" style="width: 8px;"></div>
      <div class="form-notch-trailing"></div>
    </div>
  </div>
  <p>For account security, your password must meet the following criteria:</p>
  <div>
    <ul>
      <li>At least 10 characters</li>
      <li>A lowercase letter</li>
      <li>An uppercase letter</li>
      <li>A number</li>
      <li>A symbol</li>
      <li>No parts of your username</li>
      <li>Your password cannot be any of your last 4 passwords</li>
    </ul>
  </div>
  <div class="form-outline mb-4">
    <input type="password" id="passwordConfirm" name="passwordConfirm" class="form-control" autocomplete="off" required="">
    <label class="form-label" for="passwordConfirm" required="" style="margin-left: 0px;">Confirm new password</label>
    <div class="form-notch">
      <div class="form-notch-leading" style="width: 9px;"></div>
      <div class="form-notch-middle" style="width: 8px;"></div>
      <div class="form-notch-trailing"></div>
    </div>
  </div>
</form>

POST https://veritastech.custhelp.com/app/chat/chat_landing_vtas_sales

<form id="form_LiveChat" method="post" action="https://veritastech.custhelp.com/app/chat/chat_landing_vtas_sales" target="chat">
  <input type="hidden" id="cFirstName" name="Contact.Name.First" required=""> <!-- Contact.Name.First -->
  <input type="hidden" id="cLastName" name="Contact.Name.Last"> <!-- Contact.Name.Last -->
  <input type="hidden" id="cemail" name="Contact.Emails.PRIMARY.Address"> <!-- Contact.Emails.PRIMARY.Address -->
  <input type="hidden" id="cExisting" name="Incident.CustomFields.c.chat_existing_case"> <!-- Incident.CustomFields.c.chat_existing_case -->
  <input type="hidden" id="cChatNumber" name="Incident.CustomFields.c.chat_case_number"> <!-- Incident.CustomFields.c.chat_case_number -->
  <input type="hidden" id="cIProduct" name="Incident.Product"> <!-- Incident.Product -->
  <input type="hidden" id="cICategory" name="Incident.Category"> <!-- Incident.Category -->
  <input type="hidden" name="Incident.CustomFields.c.chat_target_queue">
  <input type="hidden" id="cSubject" name="Incident.Subject">
</form>

Text Content

 * Veritas.com
 * VOX
    * Community Forum

 *  * Get Support
      * My Support Cases
      * Create Case
      * Start Chat
      * Call Us
      * Learn about Veritas Support
      * Alta View Status
    * VOX
      * Community Forum
    * Veritas.com

 * Get Support
    * My Support Cases
    * Create Case
    * Start Chat
    * Call Us
    * Learn about Veritas Support
    * Alta View Status

 * English
    * English
    * 简体中文
    * Français
    * Deutsch
    * Italiano
    * 日本語
    * 한국어
    * Português
    * Español

 * Sign in
 * * My profile
   
   * --------------------------------------------------------------------------------
   
   * Sign out

Support
 * Products
 * Knowledge Base
 * Documentation
 * Downloads
 * Licensing
 * NetInsights
    * NetInsights Console
    * NetInsights Status

 * NetInsights
    * NetInsights Console
    * NetInsights Status

How can we help?




VERITAS SECURITY ALERTS


SECURITY ALERTS

View the latest security alerts, hotfixes and advisories covering Veritas
products.

Know More

VERITAS APPLIANCES


RHEL 7.9/8.6 SUPPORT HAS ENDED

Veritas Appliances are protected with a hardened version of the Red Hat
Enterprise Linux (RHEL) operating system. Support for RHEL 7.9/8.6 has ended.
Customers should upgrade to the latest Appliance versions, that use RHEL 8.8, to
continue receiving operating system vulnerability fixes.

Know More

VERITAS WITH CROWDSTRIKE AND MICROSOFT


VERITAS WITH CROWDSTRIKE AND MICROSOFT

For Technical support questions about CrowdStrike implementations,

Click Here
Previous Next



GET THE SUPPORT YOU NEED

GET THE SUPPORT YOU NEED WITH US BY CHATTING WITH US, OPENING A SUPPORT CASE, OR
MANAGING YOUR EXISTING SUPPORT CASES.

--------------------------------------------------------------------------------

MY SUPPORT CASES

Review, track and update existing support cases

CREATE CASE

Create a new Support case

START CHAT

Chat with a Veritas Support agent

CONTACT SUPPORT

Contact Support by telephone. Hours of operation and contact numbers listed by
geo/ location.


MAKE THE MOST OF YOUR INVESTMENT IN VERITAS™ PRODUCTS

SECURITY ALERTS

View the latest security alerts, hotfixes and advisories covering Veritas
products

Learn more
Learn more

TECHNICAL ALERTS

Stay up-to-date with technical support alerts and articles covering all Veritas
products and offerings

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Learn more

PRODUCT LIFE CYCLES

Access the Veritas product lifecycle policy and view EOL dates by version

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Learn more

SUPPORT FUNDAMENTALS

Explore Veritas Support resources including self-help, licensing, documentation
and more

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Learn more

BUSINESS CRITICAL SERVICES

Business Critical Services is available to simplify, maximize and protect your
IT environment with a single point of contact, proactive services, and access to
Veritas Education.

Learn more
Learn more

MANAGED SERVICES

Full remote management for NetBackup and Enterprise Vault. 24x7 monitoring and
remediation from product experts, relieving your IT of day-to-day management.

Learn more
Learn more

EDUCATION SERVICES

Gain unrivaled technical training and certification to help your business
maximize the value and functionality of your Veritas information management
solutions.

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CONSULTING SERVICES

Veritas Consultants apply expertise and knowledge to help you assess and manage
systems and protocols that maximize information availability, and promote
information insight.

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VULNERABILITY

Inform Veritas about new security threat or new product vulnerability not seen
in the Security Alerts page

Learn more
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VERITAS QUICK ASSIST

Download VQA in Windows or Linux. VQA is a diagnostic tool used when
troubleshooting in your environment

Learn more
Learn more

SUPPORT NEWS

Access latest Veritas technical support news and announcements

Learn more
Learn more

PARTNER PORTAL

Find the latest in communications, sales & marketing tools, events & enablement
for Veritas partners

Learn more
Learn more
 


THE VERITAS SUPPORT PORTAL WILL BE UNDERGOING SCHEDULED MAINTENANCE.

Our customer portal is performing planned maintenance during the following
period:
Oct 26, 2024, 09:30 PM PST - Oct 26, 11:30 PM PST [UTC-08:00]



IMPACTED APPLICATIONS:

File upload: From 09:30 PM PST to 11:30 PM PST (~ 120 mins)

We apologize for the inconvenience.
If you are a Veritas customer / partner and require additional assistance,
For urgent or severity 1 issues: please Contact Us by phone.
Otherwise, please check back after the maintenance window.

 

Ok
 


THE VERITAS SUPPORT PORTAL WILL BE UNDERGOING SCHEDULED MAINTENANCE.

Our customer portal is performing planned maintenance during the following
period:
Nov 30, 2024, 06:00 PM PST - Nov 30, 08:00 PM PST [UTC-08:00]



IMPACTED APPLICATIONS:

File upload: From 06:00 PM PST to 08:00 PM PST (~ 120 mins)
Entitlement Management System: From 06:00 PM PST to 08:00 PM PST (~ 120 mins)

We apologize for the inconvenience.
If you are a Veritas customer / partner and require additional assistance,
For urgent or severity 1 issues: please Contact Us by phone. Otherwise, please
check back after the maintenance window.

 

Ok
Contact Us Privacy Policy Legal User Agreement


© 2024 Veritas

Sign in
Sign in failed. Please try again.
Your Session is Expired.
Username

Password
Forgot Password

Remember me

--------------------------------------------------------------------------------

Don’t have an account? Create One.

Instructions for How to Create, View, and Manage Cases

Cancel Sign In

RESET PASSWORD

Your password has expired. To reset your password please complete the form below

Old password

New password


For account security, your password must meet the following criteria:

 * At least 10 characters
 * A lowercase letter
 * An uppercase letter
 * A number
 * A symbol
 * No parts of your username
 * Your password cannot be any of your last 4 passwords

Confirm new password

Cancel Change password

Hello! We noticed that while you have a Veritas Account, you aren't yet
registered to manage cases and use chat. Contact us for help registering your
account

Contact Us Cancel

LIVE CHAT

Chat is available in English only.

Chat is currently not available. Please check back on Monday when our supported
chat hours begin.

Please select from the list below to check availability.

Chat type

Case type

Only chat-supported case types are listed.
Hours of operation: 24 hours per day, depending on agent availability.
Case number

Only chat-supported cases are listed.
Technical Chat Support is only available for the Backup Exec Product Family.
Hours of operation: Monday-Friday: 24 hours per day.
Request Type

Only chat-supported request types are listed.
Product

Only chat-supported products are listed.
Veritas Backup Exec Technical Support is extending Chat service hours to 24 x 5
(Monday to Friday) providing enhanced flexibility for our Customers. For faster
resolution, all low severity issues will be handled in chat, where business
operations have not been adversely affected, or for enhancement requests. For
responsive support, start a Chat now.
Feature

Only chat-supported features are listed.
Platform

Only chat-supported platforms are listed.
Subject



Check availability
Launch chat