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* Features * Pricing * Solutions By use case IT SupportIT OperationsBusiness TeamsCustomer ServiceHuman Resources By capability Small TeamsPremiumEnterprise By industry Technology & TelecomFinancial ServicesRetailManufacturing * Resources By type ITSMProduct GuideTemplatesAdditional Resources * More + Get it free * * Sign in Get it free * * Sign in Back Get it free * Features * Pricing * Solutions * Resources Sign in By use case IT SupportIT OperationsBusiness TeamsCustomer ServiceHuman Resources By capability Small TeamsPremiumEnterprise By industry Technology & TelecomFinancial ServicesRetailManufacturing By type ITSMProduct GuideTemplatesAdditional Resources Get it free * Features * Pricing * Solutions * Resources Sign in By use case IT SupportIT OperationsBusiness TeamsCustomer ServiceHuman Resources By capability Small TeamsPremiumEnterprise By industry Technology & TelecomFinancial ServicesRetailManufacturing By type ITSMProduct GuideTemplatesAdditional Resources UNLOCK HIGH-VELOCITY TEAMS WITH AI-POWERED SERVICE MANAGEMENT Businesses are building and shipping more digital services than ever before. Velocity matters. Learn how Jira Service Management unites Dev, IT, and business teams on a single, AI-powered platform to deliver exceptional service. IT supportEngineering supportEmployee supportIT operationsCustomer service IT supportEngineering supportEmployee supportIT operationsCustomer service IT SUPPORT * Spin up a service desk with ease * Manage all your requests in one place * Automate support interactions with AI Try nowJoin a demo ATLASSIAN RECOGNIZED AS A LEADER IN THE 2024 GARTNER® MAGIC QUADRANT™ FOR DEVOPS PLATFORMS See report HIGH-VELOCITY SERVICE MANAGEMENT Accelerate Dev and OpsEmpower all service teamsDeliver value fast Accelerate Dev and OpsEmpower all service teamsDeliver value fast ACCELERATE DEV AND OPS Connect Dev and Ops teams on a single AI-powered platform to supercharge collaboration across changes, incidents, and requests - all while managing risk. TEAMS ACROSS THE WORLD RELY ON JIRA SERVICE MANAGEMENT Explore customer stories “We needed to move towards a more customer-centric approach on ITSM. Jira Service Management helped us meet our target while saving time and money.” JOSE LUIS LIZÁRRAGA CASTRO, IT SUPPORT ENGINEER, ENGIE MEXICO 67% reduction on license costs from switching to Jira Service Management 200 hours saved a month with report automation 100% SLA compliance JIRA SERVICE MANAGEMENT SCALES WITH YOU Whether you’re part of a small team or a big enterprise, we have a plan for you. Choose only the features you need. Discover plans GET STARTED QUICKLY WITH TEMPLATES With pre-configured request types, workflows and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work. ITSM Manage requests, incidents, and changes to deliver great service, fast. Try the ITSM template Learn more CUSTOMER SERVICE Deliver great service experiences to external customers, fast. Try the customer service template Learn more HUMAN RESOURCES Manage onboarding and offboarding and respond to staff requests. Try the HR template Learn more Show more -------------------------------------------------------------------------------- JIRA SERVICE MANAGEMENT RESOURCES THE TOTAL ECONOMIC IMPACT™ OF ATLASSIAN FOR ITSM FORRESTER REPORT Get report GET STARTED WITH JIRA SERVICE MANAGEMENT GUIDES Learn more TIPS, TRICKS, AND BEST PRACTICES FOR MANAGING IT SERVICE DELIVERY ITSM Learn more -------------------------------------------------------------------------------- SUPERCHARGE SERVICE MANAGEMENT WITH APPS AND INTEGRATIONS INTEGRATIONS FOR EVERY TEAM Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case. Explore the Marketplace GET STARTED WITH JIRA SERVICE MANAGEMENT TODAY Try it free Explore plans * Company * Careers * Events * Blogs * Investor Relations * Atlassian Foundation * Contact us PRODUCTS * Rovo * Jira * Jira Align * Jira Service Management * Confluence * Trello * Bitbucket * See all products RESOURCES * Technical support * Purchasing & licensing * Atlassian Community * Knowledge base * Marketplace * My account * Create support ticket LEARN * Partners * Training & certification * Documentation * Developer resources * Enterprise services * See all resources Copyright © 2024 Atlassian Privacy policy Your California Privacy Choices Terms Impressum Language selector English ▾ This site uses cookies to improve your browsing experience and perform analytics and research. We may also disclose information about your use of our site (including through the use of third-party cookies) to third parties for targeted advertising and other purposes described in our Privacy Policy. 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