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WHAT IS FLEET MANAGEMENT?

Learn More



KEY TAKEAWAYS:



Fleet management refers to all actions that need to take place to keep a fleet
running efficiently, on time, and within budget. It is the processes used by
fleet managers to monitor fleet activities and make decisions about proper asset
management, dispatch and routing, and vehicle acquisition and disposal. Fleet
management helps to ensure that a fleet is meeting compliance requirements,
continuously improving efficiencies, and reducing costs.

Speak to our experts and learn how telematics can help increase your fleet's
efficiency, ensure compliance, reduce costs, and more.

Contact Us


INDUSTRIES:

Many industries utilize fleet management, including:

Public Transport

Oil and Gas

Security

Mining

Emergency Services

Governments

Construction

Utilities

Transport and Distribution

Rental and Leasing

Fast Moving Consumer Goods

Landscaping

Pest Control

Telecommunications


WHAT DOES A FLEET MANAGER DO?



A fleet manager oversees all the movements and activities of a fleet's vehicles,
working alongside the managers of other departments, to ensure deliveries and
jobs are completed on time, drivers are being safe on the road, and everything
is compliant with regulations. In addition, they also look at the big picture to
determine how to improve fleet efficiencies and the business's bottom line.

REDUCE OVERALL FLEET COSTS
Fleet managers are expected to reduce the costs throughout the fleet, which
means you need to identify and get rid of unnecessary expenses to make the fleet
cost-efficient. Fuel, maintenance, and operational costs can quickly get out of
control, so keeping on top of all your expenses is key. Whether it's developing
a fuel efficiency program to combat fluctuating fuel prices or implementing
asset tracking to reduce theft and misuse, it's your job to find cost-saving
solutions that help your company increase productivity and profitability.
TRACK VEHICLE MOVEMENTS
No matter the size of your fleet, whether it be 5 or 5,000 vehicles, tracking
each location can be challenging. You need to know where all your vehicles are
at any given moment. Keeping track of all assets and vehicles is challenging at
best and a nightmare at worst. These days, fleet managers often rely on GPS
tracking and telematics to locate their vehicles and get better insight into
fleet operations.
PROTECT DRIVER SAFETY
Keeping your drivers safe is an important and challenging part of the job. It's
often difficult to make sure they engage in safe driving behavior when you are
miles away from them. Helpful tools such as dashcams and GPS tracking systems
can give you real-time visibility and help you implement driver training
programs and a safety culture for your fleet.
IMPROVE DRIVER RETENTION
Increasing and stabilizing driver retention is a key goal for fleet managers. By
developing coaching and training programs, improving workplace culture, and
building trust between you and your drivers, you can find ways to improve driver
retention.
ACQUIRE APPROPRIATE VEHICLES

One of the major responsibilities of fleet managers is acquiring fleet vehicles.
You need to know when and how many to acquire at any given time. And you need to
be sure you are getting the best vehicle for the job. Purchasing vehicles might
seem pretty straightforward, but like many tasks for fleet management, this is
not always the case. Understanding and forecasting the usage of the vehicles in
your fleet is a key element of developing a successful purchase strategy. A
sound vehicle acquisition strategy depends on many factors, including vehicle
class and lifecycle, as well as market timing.

COMPLY WITH REGULATIONS
Mandated by Congress, the ELD mandate went into effect in December 2017. This
mandate requires commercial vehicle drivers to record Hours of Service (HOS)
electronically. Over time, electronic logging will replace paper logging and
reduce dangerous driving behavior caused by tired drivers. Fleet managers are
responsible for implementing ELD compliant systems to make sure they can keep
accurate records of drive times throughout their fleet.


WHAT ARE THE BENEFITS OF USING A FLEET MANAGEMENT SYSTEM?



These days, most fleet managers use these systems to help increase visibility of
fleet operations, improve efficiency and stay compliant with governmental and
industry regulations (e.g., Federal Motor Carrier Safety Administration). All
this can also include tools for proactive vehicle maintenance, improving fleet
safety, and automating and streamlining dispatching, to name just a few. Below
are a few of the major benefits of using a fleet management system.

 * Automating Manual Tasks
 * Increase Profitability
 * Improve Overall Fleet Safety
 * Improved customer service

 * For a fleet manager, time is money. Fleet management software solutions can
   automate a lot of the tasks you're used to doing manually. By automating
   repetitive tasks, you can reduce your administrative burden, lower operating
   costs, and get time back to focus on growing the business. Fleet management
   solutions can help you:
   
    * Locate trailers, trucks, and equipment in real-time.
    * Eliminate the need to contact drivers for status updates, ETAs, and job
      details.
    * Keep paperwork such as forms, fuel receipts, invoices, and proof of
      delivery all in one place.
    * Simplify HOS management, IFTA trips sheets and filing, and vehicle
      inspection reports.

 * In-cab visual and audible alerts allow you to communicate with your drivers
   in real-time whenever they engage in driving events, such as:
   
    * speeding or
    * harsh braking
   
   allowing them to self-correct and actively coach them on how they can improve
   the way they drive.

 * Accidents are always a risk for businesses that depend on drivers and
   vehicles. Accidents can be a significant cost to your business, even more if
   there is an injury. And don't forget that your drivers represent your
   business, so overly aggressive and dangerous driving impacts your brand's
   reputation even if they don't get into an accident. Fleet management can help
   you:
   
    * Know who your best and worst-performing drivers are.
    * Create a driver coaching program to immediately correct aggressive and
      dangerous driving.
    * Monitor driving history to track improvement and offer additional training
      if needed.
    * Use dashcam data to protect your business from litigation and exonerate
      drivers.

 * Your customers are your bread and butter. And in a competitive business,
   customer service can be your differentiator. Keeping a customer is less
   expensive than finding a new one, so making sure your customer service is
   top-notch is crucial to your success. Increasingly, fleet management is being
   used to enhance the customer service experience. It can help you:
   
    * Optimize route planning with location data for on-time deliveries and
      service arrivals.
    * Provide ETAs that are more accurate with real-time tracking, so your
      customers know exactly when to expect your team.


WHY IS FLEET MANAGEMENT IMPORTANT?



As fleets increasingly adopt technology to keep up with the competition in
crowded industries, fleet managers are responsible for optimizing operations,
coordinating systems, technologies, and employees. Fleet managers must balance
tightening capacity with increasing demand as well as deal with other challenges
like driver shortages, fluctuating fuel prices, and changing industry
regulations. Managing a fleet's daily tasks as well as keeping an eye on the big
picture is necessary to keep the company running smoothly and profitably.

With fleet management solutions that give you second-by-second details about
your vehicles' locations and jobs progress, you get access -- in one central
platform -- to insights and data that can help you improve your fleet's
operational processes. You get multiple data points that let you leverage
metrics, such as vehicle usage, driver behavior, and idle times, giving you
insight into your fleet's productivity.


MAKE INFORMED CHOICES BASED ON DATA:



You can then make informed changes to improve processes as issues arise, in
real-time. As your fleet becomes more efficient, it is also becoming more
cost-effective. And as you use the tools to identify and correct inefficiencies
such as driver behavior that leads to above-average fuel use or excessive
idling, you can see significant savings.

Safety is a priority for fleets, and so it is a priority for fleet managers.
Fleet management lets you effectively monitor aggressive and dangerous behaviors
at a driver, vehicle, and fleet-wide level. This information can be used to
create driver safety programs, and if you integrate dashcams and safety
analytics technology, you can develop personalized training programs, giving
your drivers coaching that hones in on their specific issues, creating a safer
fleet.




WHAT ARE THE CHALLENGES FACED BY FLEET MANAGERS?



Managing commercial vehicles – whether five or 5,000 – is challenging on the
best day. Add to the challenges you face every day, external influences you have
little to no control over, such as: changes in legislation, uncertainty in the
car market, and costs that can spiral out of control. The job can often feel
overwhelming. Here are some of the major challenges fleet managers face.


 * FUEL MANAGEMENT
   
   Probably one of the biggest challenges a fleet manager faces is always
   fluctuating fuel costs. These fluctuations in market price and other factors
   that influence prices are out of the control of fleet managers, but there are
   ways to reduce fuel consumption that can have an effect on costs. Fleet
   managers need to evaluate options to see which ones deliver the most cost
   savings. With fleet management, fleet managers can perform a cost-benefit
   analysis on fuel options and determine which is the best for your fleet. In
   addition, telematics can help you plan more efficient routes for your drivers
   so that they use less fuel.


 * VEHICLE ACQUISITION
   
   Evaluating vehicle legislation changes, determining the suitability and
   purpose of vehicles, and negotiating deals are all challenges fleet managers
   must handle. Fuel usage, insurance costs and taxes need to be considered when
   acquiring fleet vehicles. On top of these issues, fleet managers must
   consider the vehicle's lifecycle and its resell value, so it's easy to see
   how this becomes even more of a challenge.


 * OPTIMIZE VEHICLE MAINTENANCE
   
   Making sure vehicles are properly maintained is an ongoing task. Fleet
   managers need to make sure that preventative maintenance schedules are
   maintained. They need to develop maintenance strategies that ensure the
   vehicles in their fleet are in good working order so that their fleet runs
   efficiently without unexpected breakdowns that can cause lost work and reduce
   fleet efficiencies.


 * MEETING COMPLIANCE REQUIREMENTS
   
   Fleet risk management and compliance are a challenge every fleet manager must
   face. Safety checks, maintenance records and more, all need to be documented
   so that a full trail of information will be available for audits, and in the
   event that an insurance claim needs to be made. Vehicle legislation often
   changes, which means fleet managers need to know about these changes and how
   they impact fleet operations.


 * CONTROLLING COSTS
   
   Controlling costs is challenging in any business, and fleet management is no
   different. Fleet managers need to analyze the relevant data about their fleet
   and find ways to improve efficiencies and costs. This can mean reviewing and
   reducing fuel consumption, reducing vehicle purchase costs, analyzing driver
   behavior, and achieving more for less. Telematics software can help fleet
   managers get the insight they need to face these challenges.


 * HEALTH AND SAFETY
   
   Unfortunately, accidents do happen, and if they do, it is the fleet manager's
   responsibility to make sure the appropriate action is taken. Robust reporting
   needs to be in place to help drivers handle the accident in accordance with
   insurance reporting procedures so that claims can be dealt with efficiently
   and quickly, and the necessary repair work can be done. Fleet managers are
   also responsible for developing and implementing health and safety policies
   as well as keeping driver training records up to date.


 * FLEET MANAGEMENT SOFTWARE
   
   The role of fleet management software is evolving along with the role of
   fleet managers. Companies often use telematics to help reduce operational
   costs and increase fleet efficiencies. By lowering costs, generating revenue,
   and saving money, fleet management will continue to be integral to companies
   with fleets. And fleet management software will continue to help fleet
   managers deliver.


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ASK AN EXPERT ABOUT FLEET MANAGEMENT

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