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Submitted URL: http://puzzel.com/
Effective URL: https://www.puzzel.com/
Submission: On March 30 via manual from NO — Scanned from GB
Effective URL: https://www.puzzel.com/
Submission: On March 30 via manual from NO — Scanned from GB
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REACH YOUR CUSTOMERS IN THE ‘ANYWHERE’ WORLD
Deliver digital-first customer journeys with live and self-service experiences –
all in a single solution.
Book a demo
YOUR CUSTOMERS LIVE IN A HYBRID WORLD.
IT’S TIME YOUR CUSTOMER SERVICE CAUGHT UP.
Puzzel provides all the tools you need to deliver exceptional customer
experiences and grow your business. Connect with customers on their favourite
channels, build advanced self-service experiences with AI, and optimise your
team’s performance to increase efficiency and sales – all in our easy-to-use,
cloud-native platform.
Read more about Puzzel’s contact centre solution
New product
WHAT IS DIGITAL ENGAGEMENT?
Discover how you can engage web visitors from the moment they land on your site
and nurture them with proactive, personalised support in real-time.
Find out more
Innovation
INTRODUCING PUZZEL DASHBOARD
With Puzzel Dashboard, you can now visualise all your most important real-time
contact centre performance metrics in one place.
Read more
White Paper
THE UK CONTACT CENTRE DECISION-MAKER’S GUIDE 2022
The 450-page report gives you facts and hard data about every aspect of UK
customer experience management, technology and strategy – with sections on
remote working, AI & machine learning, customer personalisation, digital
channels and agent engagement.
Download
ALWAYS INNOVATING
We keep up with the latest CX and technology trends so you don’t have to. We’re
continuously developing our solutions and creating new products and features to
keep you ahead of the curve and your competition.
See what’s new
CCAAS THAT GROWS WITH YOUR BUSINESS
Our flexible software can integrate with almost any third-party app, solution or
device – just ask! From CRMs to workforce management, knowledgebases and secure
payment systems, we’re ready to help you expand your solution and scale your
capabilities.
Browse the Puzzel Marketplace
INCREASE SALES AND CONVERSION
Transform your contact centre from a cost centre into a profit centre with
Digital Engagement. By engaging customers at the right time, with the right
offer, our customers have increased conversions by 35% and achieved a 5x
reduction in cart abandonment rates.
Discover Digital Engagement
CUSTOMER CARE – THE NORDIC WAY
We hail from Norway – a global leader in innovation, efficiency, and happiness.
That’s why when it comes to your customer service, we believe every moment
matters – in your customer journey, in your contact centre, and in your
experience with us.
Learn about us
THE BEST CUSTOMER SERVICE PROVIDERS USE PUZZEL
EVERY DAY, MORE THAN 1,100 ORGANISATIONS ACROSS 40 COUNTRIES USE OUR SOFTWARE TO
DELIVER SMART CUSTOMER EXPERIENCES.
Meet our customers
90%of customer cases
resolved on first contact
4%reduction in
call abandonment
50%cost reduction per service request
85%reduction in
response times
> “IT WOULDN’T HAVE BEEN POSSIBLE WITHOUT PUZZEL”
>
> “Our resolution time decreased from five days to three. It wouldn’t have been
> possible if we didn’t have Puzzel’s omni-channel solution in place!”
>
> Luke Sambridge, Head of Customer Strategy & Experience
> “MAKES LIFE SO MUCH EASIER”
>
> “Multi selecting out of adherence events is brilliant and a feature I hadn’t
> thought of but makes life so much easier.”
>
> Josh Kirkbride, Resource Planner at Simply Business
> “GREAT SERVICE BY A GREAT COMPANY!”
>
> “Puzzel’s omni-channel solution is great for companies that appreciate
> innovation, efficiency and reliability. At TieTa, we use Puzzel’s telephony
> and ticketing solution, which has resulted in increased agent efficiency
> through Automatic Call Distributor (ACD) and skill-based routing, as well as
> contact prioritisation. It’s loved by agents because it’s modern, very user
> friendly and intuitive. Puzzel offers a fantastic range of customisable
> reports that you can tailor to your business requirements and their team is
> always available for support.”
>
> Risto Proosa, Operations Director at TieTa
> “EVERYTHING IS SMOOTHER NOW…”
>
> “system has helped. It means there are shorter wait times and more happy
> people and solutions provided,” Jordan said.”
>
> Jordan Patel, Customer Service and Sales Manager at Newstel
> “GREAT TEAM AND GREAT SUPPORT”
>
> “Great team and great support. Always willing to listen and explore ideas with
> you and also share their experience to help you shape your services.”
>
> Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust
> “DELIVERING WORLD-CLASS CUSTOMER SERVICE”
>
> “We were looking for a solution that combined the flexibility and scalability
> necessary to make changes and respond quickly to changing client requirements.
> Skills-based routing of calls was essential to delivering world-class customer
> service.”
>
> Sasha Memedovic, Head of Service Delivery at fm24
> “PUZZEL ALLOWED US TO HAVE MULTIPLE USERS DEALING WITH ALL INCOMING
> ENQUIRIES.”
>
> “These ranged from course enquiries, directions to the three campuses, to
> funding enquiries.”
>
> Declan Fallon, Glasgow Clyde College
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TOP 3 IN CCAAS PROVIDERS IN EUROPE
DISCOVER MORE ABOUT PUZZEL
BOOK A DEMO
* Why Puzzel?
OUR PLATFORM
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INTERNATIONAL SITES
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CONTACT US
WeWork, 1 Poultry London, EC2R 8EJ
Telephone +44 (0) 333 300 0066
Registered in England & Wales 4124967
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