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HomePrivacy Statement for Customers
HomePrivacy Statement for Customers


PRIVACY STATEMENT FOR CUSTOMERS



This privacy statement (“Statement’’) explains how Takeaway.com Group B.V. and
its subsidiaries and affiliates (“JET”, “we”, “us” or “our”) collect, use,
disclose, and otherwise process personal data andapplies to the processing of
personal data of customers who make use of one of our platforms and products,
including order website, app, platform and products, JET’s platform, products
and services for business (‘’JET for Business’’) (collectively, the “Services”)
to place orders with a restaurant partner, grocery store, convenience store or
other business partner (“Partner(s)”) which offers products or services for
delivery via our Services.

We may use your personal data to provide delivery services for orders placed on
the Partner’s own website, application or ordering platform. In such
circumstances, we will process data received from such Partner(s) in accordance
with this Statement.

This Statement applies also to the processing of the personal data of all
customers’ assigned employees and users who make use of one of our JET for
Business products and platform.

At JET we are committed to protecting the privacy of everyone in our community.

What personal data we process and why
Personal data, in this Statement also referred to as “your data”, means any
information or set of information from which we are able, directly or
indirectly, to personally identify you, in particular by reference to an
identifier, e.g. name and surname, email address, phone number, etc. It does not
include data where the identity has been removed (anonymous data).

Whenever you interact with JET via our Services we collect and process your
personal data. JET may process your personal data for the following purposes:

1.Ordering process

We process the personal data you provide to us when you place your order. This
personal data is necessary to execute your order, confirm your order, and to
assess your order, payment, and a possible refund. Your information (such as the
items you add to your basket) allow us to process your order and send you an
accurate bill. It also helps us and any Partner you order with contact you where
necessary.Some Partners on our platform use our third party delivery companies
which may use your information to provide you with status updates on the
delivery of your order. Depending on the circumstance, we may rely on your
consent or the fact that the processing is necessary to fulfil a contract with
you, or to comply with law. We may process the following personal data in the
ordering process:

 * Name
 * Address data
 * Contact data
 * Order and transaction data
 * Payment data

As part of our Services we may sell products that may reveal sensitive personal
data, such as health-related information (allergies or dietary requirements),
information about your religion (such as if you only eat halal food),
information about your medical condition (e.g. drugs, medicines, medical
devices, medicated creams, food supplements or herbal/homoeopathic products) or
about your sexual orientation via our Partners. We will collect and process this
data with your consent as part of your order.

2.Partner & courier reviews

After your order, you may be asked to provide a review with the Partner or
courier and we may offer you the opportunity to submit a review of Partners
and/or couriers. Depending on the circumstance, we may rely on your consent or
the fact that the processing is necessary to fulfil a contract with you, or to
comply with law.

JET processes the personal data you provide when submitting a review. You can
withdraw your consent by contacting us. We may process the following personal
data when you post a Partner and/or courier review:

 * Name
 * Contact data
 * Review

When your review is published, the review, and your first name, may be made
available to couriers, Partners and/or the public.

3.Customer Services and Support

When you contact our customer services support, we will use the personal data
you provide to answer your question or handle your complaint. We may collect
personal data under call recordings to provide customer support, including to
investigate and address user concerns and to monitor and improve our customer
support responses and processes.

We may also collect your personal data if you submit us a notice in relation to
presence of any suspected item in our Services which you may consider as
‘’illegal content’’ as defined in the EU Regulation 2022/2065 of the European
Parliament and of the Council (‘’Digital Services Act’’) and also to provide you
with an access to internal complaint handling system and/or to take required
suspension measures and protection against misuse of our Services as required by
the Digital Services Act .

Depending on the circumstance, we may rely on your consent or the fact that the
processing is necessary to fulfil a contract with you, or to comply with law. We
may process the following personal data for customer service purposes:

 * Name
 * Address data (if applicable)
 * Contact data
 * Order and transaction data
 * Payment data (if applicable)
 * Comments (if applicable)
 * Content of correspondences between you and customer services department
 * Any other content that may be required for compliance with the Digital
   Services Act

4. Customer Accounts

If you interact with our Services you are given the opportunity to create an
account with us either via our platforms or via using third-party social login
portals (e.g. Apple, Google, Facebook Connect or other platforms) where privacy
statement of the relevant third-party will also be applicable to you in addition
to this Statement. If you do not wish to create an account with us, we also
provide you with the option of proceeding with a guest (temporary) account to
complete your purchase with us. Depending on the circumstance, we may rely on
your consent or the fact that the processing is necessary to fulfil a contract
with you, or to comply with law. You can withdraw your consent and/or delete
your account by contacting us. The withdrawal or deletion of your account may
have negative consequences on your user experience. We may process the following
personal data for customer account purposes:

 * Name
 * Address data
 * Contact data
 * Credentials (applicable for Just Eat for Business)

5. Loyalty programs (in applicable markets)

JET has several loyalty programs to provide you with offers and discounts. When
you make use of one of our loyalty programs, we process your personal data to
provide you with the discounts or offers as set out in the respective loyalty
program. Depending on the circumstance, we may rely on your consent or the fact
that the processing is necessary to fulfil a contract with you, or to comply
with law. One of our loyalty programs is the loyalty shop, where you may claim
offers from external partners. Some of the loyalty shop partners require your
personal data for shipping purposes. We may process the following personal data
processed for the loyalty shop and shipping of your order:

 * Name
 * Address data
 * Contact data

6.Customer research

To make sure that our Services are aligned with your preferences and to improve
our Services and platforms, JET may approach you to conduct customer research;
such as but not limited to, surveys. We only send you these types of
communications with your prior consent unless this is not necessary according to
the applicable law. Participation in the customer satisfaction surveys is
completely voluntary. If you do not wish to receive these surveys you can
unsubscribe from them in the messages itself. We may process the following
personal data for research purposes:

 * Name
 * Contact data
 * Order and transaction data
 * Research input

7.Marketing

We also process your personal data to be able to send you (personalised)
marketing communications and notifications to administer, support, improve and
develop our Services. Such messages may include the latest news, discounts, and
updates about new Partners, and other communications that may be subject to
direct marketing. We rely on your consent unless your consent is not necessary
according to the applicable law. Whenever you want to change your preferences
with respect to receiving such communications, you can unsubscribe using the
unsubscribe link in the messages, in your account settings or by contacting us.
We may process the following personal data for marketing purposes:

 * Name
 * Address data
 * Contact data
 * Order and transaction data
 * Review(s) (optional)
 * Campaign data (optional)
 * DeviceID
 * Cookie and Technology data

In order to enable us to personalise your user experience with JET and optimise
our Services offered to you, we may use automated decision making and profiling
for marketing purposes. Please refer to ‘’Automated Decision Making and
Profiling’’ section below for further information.

There may be cases where JET may process your personal data for promoting
third-party offers, products and services. The legal basis for this processing
of personal data is your consent unless your consent is not necessary according
to the applicable law. Whenever you want to change your preferences with respect
to receiving such communications, you can unsubscribe using the unsubscription
link in the relevant messages or to opt-out of communications by SMS reply with
"STOP” in accordance with applicable law. You may also decline marketing
messaging sent by push notifications by refusing the relevant permission to our
app in your phone or tablet settings, however this will also prevent you from
receiving order updates via push.

8.Cookies

JET uses cookies or similar technologies for functional, analytical, and
marketing purposes. Data processed for cookie purposes defer per purpose
(functional, analytical or marketing) and depend on the preferences set by you.

Please refer to our Cookie Statement for further information about our use of
cookies and/or similar technologies. You can always change your cookie settings
via our preferences center and/or your settings in the tool you use to browse.
Please note that disabling cookies may deny you the ability to use some of the
Services and/or features on the website or impair your user experience.

9.Fraud prevention

We also process personal data to prevent fraud and other forms of misuse on and
via our Services. Depending on the circumstance, we may rely on your consent or
the fact that the processing is necessary to fulfil a contract with you, or to
comply with law. We may process following personal data for fraud prevention
purposes:

 * Name
 * Order and transaction data
 * Payment data
 * Device information
 * IP address
 * Browser information

10.Analytics

JET uses your personal data to be able to improve our website and our range of
products and Services and to be able meet our reporting obligations towards
third parties which may also include advertisers. Depending on the circumstance,
we may rely on your consent or the fact that the processing is necessary to
fulfil a contract with you, or to comply with law. We will make sure the reports
do not contain any personal data so that the information cannot be traced back
to you.

11. Campaigns

JET may launch specific campaigns or contests in connection to its Services.
Joining JET campaigns or contests is always on a voluntary basis. We may rely on
your consent unless your consent is not necessary according to the applicable
law. You can always withdraw your consent via the contact data provided to you
within the campaign or by contacting us.

We may process the following personal data for campaigning purposes:

 * Name
 * Contact data
 * Order and transaction data (optional)
 * Campaign data (optional)

12. JET for Business

We process personal data if you use your JET for Business allowance to pay for
an order you placed via our Services, when using or interacting with JET for
Business products and services, to issue and ship the JET for Business card,
and/or to provide you with the digital allowance. Depending on the circumstance,
we may rely on your consent or the fact that the processing is necessary to
fulfil a contract with you, or to comply with law. The following personal data
may be processed in connection with JET for Business:

 * Name
 * Address data
 * Employment data (job role, department, contractual hours)
 * Contact data
 * Allowance data
 * Order and transaction data
 * JET for Business card information
 * Payment data

The JET for Business card is partnered with card issuing and card transaction
services provider Adyen, which also qualifies as an independent data controller.
The processing of some of the above personal data by Adyen is covered by the
Adyen's privacy statement, which can be viewed here Adyen’s privacy statement
and we recommend you to read as this applies in addition to this Statement.

Additional purposes
We will only use your personal data for the purposes described above. If we want
to use the data for a different purpose, we will take appropriate measures to
inform you, consistent with the significance of the changes we make. Depending
on the circumstance, we may rely on your consent or the fact that the processing
is necessary to fulfil a contract with you, or to comply with law.

How we collect your personal data

We acquire, process and retain your personal data, as well as personal data
about devices you use to navigate to JET platforms (e.g. your computer, mobile
or other means), which you provide to us by ordering, creating an account or
otherwise by contacting us.

We process personal data that you provide voluntarily, that we collect
automatically and that we obtain from third party sources for the purposes
outlined in this statement.

 * Personal data that you provide voluntarily: We may receive personal data
   provided from you when you place your order, create an account with us or
   provide for your marketing preferences or customer reviews in connection to
   our Services.
 * Personal data that we collect automatically: With your prior consent or when
   permitted by applicable law, when you browse our platforms, we may
   automatically collect technical data about your equipment, browsing
   activities and patterns. We use this personal data by using cookies, server
   logs and other similar technologies. These self-learning algorithms generate
   content that they use to personalise your user experience, selecting in
   particular those items that you are interested in, as well as to support the
   overall optimisation of our Services. For our cookie policy, please refer
   above (Cookies) for more information.

We may allow you to use social media sites to create your account or link your
account to the relevant social media site. These social media sites may provide
us with automatic access to certain personal data they hold about you (e.g.
content viewed by you, content liked by you, and information regarding the
advertisements you have been shown or may have clicked on). Where we receive
such information, we may use this information to further personalise your
experience with us in line with your marketing preferences.

 * Personal Data that we obtain from third-party sources: We may receive
   personal data from third party sources, including advertising networks and
   social media platforms such as Facebook or technical payment and delivery
   services providers which may be located outside EU for purposes such as to
   support procurement of our Services, to measure the performance of marketing
   campaigns for our Services; and better understand your preferences so that we
   can customise our marketing campaigns and Services accordingly. Where we may
   receive such personal data, we have checked that these third parties either
   have your consent to process the information or are otherwise legally
   permitted or required to share your personal data with us.

Age

Our Services are not intended for persons defined as underage by applicable
local laws, nor do we intend to collect personal data of visitors who are under
the defined legal age. However, we are unable to verify visitors’ ages. We
therefore advise parents and/or legal guardians to monitor their children's
online activities, to prevent their personal data being collected without
parental consent. If you feel that we have collected personal data of a minor
without consent, please contact us. We will then proceed to erase this data.

Automated decision-making and profiling
Automated decision-making takes place when an electronic system uses personal
information to make a decision without human intervention. In the performance of
the contract with you, and/or to the extent necessary to fulfil our obligations
or where necessary to improve our platforms and Services for our legitimate
interest, JET uses automated decision making and profiling. For example, JET
uses your address data and/or location data to select available Partners in your
local area. We also use automated decision-making in complying with our legal
obligations to prevent money laundering, terrorism financing, and other criminal
offences.

You will not be subject to decisions that will have a significant impact on you
based solely on automated decision-making, unless we have a lawful basis for
doing so and we have notified you. If you want to object to this type of
processing, you can contact us via our privacy form. We will then proceed to
reassess the situation and/or provide you with more information about why and
how such automated decision was made.



How long we keep your data

We will only retain your personal data for as long as necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any
legal, tax, accounting, or reporting requirements. To determine the appropriate
retention period for personal data, we consider the amount, nature, and
sensitivity of the personal data, the potential risk of harm from unauthorised
use or disclosure of your personal data, the purposes for which we process your
personal data and whether we can achieve those purposes through other means, and
the applicable legal requirements.

In some circumstances we may anonymise your personal data so that it can no
longer be associated with you, in which case we may use such information without
further notice to you.

Sharing your personal data with Partners
If you order through our Services, JET may share your personal information
(order, name, address, or contact data) with the Partner you selected so that
the Partner can deliver your order and where necessary services, for instance to
resolve your complaint. Partners may process your personal data to contact you
if it is necessary to fulfil the contract with you.

You are a direct customer of the Partner, and therefore the Partner bears its
own responsibility and obligations for the processing of your personal data. For
questions about how the Partner handles your data, we suggest you contact the
Partner directly.

Sharing your personal data in terms of JET for Business
If you use your JET for Business allowance to pay for an order you placed via
our Services or by using JET for Business card, JET shares personal data (such
as email address and data about your order and allowance) with the person that
grants you the allowance (which might be your employer, business partner etc.)
for performing our contract with this person. Please note that the person that
grants you the allowance has its own responsibility and obligation with respect
to the processing and protection of your personal data. If you have any
questions about how your personal data is used by this corporate entity, please
contact them directly. The person that grants you the allowance also shares
personal data with us to allow us and the JET for Business card service
providers to provide services to you.

Sharing your personal data with others

JET may work with other companies within the JET group and/or other third
parties in order to carry out the processing described in this Statement and/or
to comply with legal obligations.

These group companies and third parties will process your personal data on
behalf of us as data processors or as autonomous data controllers (or in a
position as so defined or referred under applicable data protection law
including concepts as the equivalent of controller or processor), and have
access to your personal data for the purposes described in this Statement. We
require group companies and third parties to protect your personal data in
accordance with the standards set out in this Statement and we take appropriate
measures pursuant to the applicable data protection law to guarantee the same
level of protection and confidentiality.



We may also share your data with other third parties where appropriate or
required by applicable law or regulation (including a court order or legal
authority request) or where we believe disclosure is necessary to comply with
legal obligations, to exercise, establish or defend legal rights or to protect
the vital interests of any person. Such third party controllers may include law
enforcement agencies.



We may also disclose your personal data to any company or prospective buyer of
all or substantially all of our assets in connection with any sale or transfer
of those assets.

Your personal data may be shared with the following parties:

 * JET’s affiliates, subsidiaries and/or group companies of JET
 * Software providers such as providers for software, hosting, application
   support, delivery, logistics, information security, etc
 * Third parties who undertake various activities to promote, market or support
   our Services. This includes social media platforms like Facebook, offshore
   customer support agents, marketing service providers, eCRM partners who
   manage our marketing emails and push notifications, partners who send you
   text messages when your order is on its way, delivery companies who deliver
   your order to you.
 * Implementation partners
 * Merchants, payment and card service providers such as Adyen (for their
   privacy statement please see here) and marketing service providers
 * Customer satisfaction survey firms and/or market research companies
 * Loyalty shop partners
 * Professional consultants
 * Law enforcement, governmental or regulatory authorities (including insurance
   companies, visa and tax authorities)
 * Prospective buyers
 * Any other third party provided that you have given your consent to the
   disclosure

Third-party websites
Our website may include links to third-party websites. When accessing such
third-party websites, please note that each of these websites has its own
privacy statement. Although JET takes great care in selecting websites to link
to, we cannot take responsibility for the way in which they handle your personal
data.

Where your data gets sent

If you are in the European Economic Area (EEA), Israel, Australia, New Zealand
and Canada, please be aware that we may process and/or transfer your personal
data outside of the EEA Israel, Australia, New Zealand and Canada. This may
include transferring it to or accessing it from other jurisdictions, including
jurisdictions that may not provide a level of protection equivalent to the your
local- and/or data protection laws (“Non-Adequate Country”). Where we transfer
personal data outside the EEA, Israel, Australia, New Zealand and Canada we will
take into account any applicable statutory obligations relevant to personal data
transfers, and in Non-Adequate Country, we will rely on appropriate safeguards,
including EC approved standard contractual clauses or other lawful binding
transfer mechanism pursuant to the applicable data protection law.



Personal data rights, questions or complaints
We inform you that, with regard to the personal data, you can exercise the
rights provided for by applicable data protection laws, which may include: the
right to request access to, rectification of, or erasure of personal data or
restriction of processing, and to object to processing, the right to data
portability, to withdraw your consent at any time (without prejudice to the
lawfulness of the processing based on the consent given prior to the withdrawal)
as well as to lodge a complaint with a supervisory authority directly.

To exercise your rights please contact us.

We will do our best to address your request in time and free of charge, except
where it would require an excessive and disproportionate effort. In certain
cases, we may ask you to verify your identity before we can act on your request.

Regarding requests related to processing or sharing of personal data related to
JET Pay and/or JET Pay Card, please contact the person that grants you the JET
Pay allowance (which might be your employer, business partner etc.). This is
required because JET and the person that grants you the allowance have a
separate responsibility with respect to the processing and protection of your
personal data.

If you have any other questions or complaints about the processing of your
personal data, we will be happy to contact you. We would also like to hear from
you if you have tips or suggestions on how to improve our Statement.

Security
JET takes personal data protection very seriously and we therefore take
appropriate measures to protect your personal data against misuse, loss,
unauthorised access, unwanted disclosure, and unauthorised alteration. If you
feel that your personal data are not adequately protected or there are
indications of misuse, please contact us on privacy form.

How to contact us
Unless otherwise indicated, Takeaway.com Group B.V. is the controller of your
personal data.

If you need to contact us to make requests or if you have any questions and
concerns about this Statement and/or our privacy practices and processing
activities, please contact us via our privacy form

For Just Eat for Business (City Pantry Ltd.) here

For Menulog Pty Ltd. please contact here

For Just Eat UK please contact here

For Takeaway.com Group B.V. here



Just Eat Takeaway.com Data Protection Officer - Takeaway.com Group B.V.

Piet Heinkade 61

1019 GM Amsterdam

Netherlands

Updates to this privacy Statement
We may update this Statement from time to time in response to changing legal,
technical or business developments. When we update our privacy Statement, we
will take appropriate measures to inform you, consistent with the significance
of the changes we make. Where required by applicable data protection law, we
will obtain your consent to any material changes to this Statement.

For clarification, it should be noted that the use of the term “Partner” or any
similar expression in this Statement does not imply or establish a partnership,
employer-employee, or agency relationship of any kind between the mentioned
party and JET.

We encourage you to periodically review this Statement for the latest
information on ourprivacy practices.

To the extent we have local language versions, the English version of this
Statement shall prevail in case of conflicts between the different language
versions.

This Statement may be updated and was last updated on 08.03.2023


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